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How to Utilize SAP Solution

Manager for Central
System Monitoring and
Alert Monitoring

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Sanjeev Gholap
BearingPoint

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2008 BearingPoint, Inc. All rights reserved.

In This Session

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The goal of this presentation is to:

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Explain the technical monitoring capability using SAP

Solution Manager
Discuss how to significantly reduce the implementation time of
Solution Manager for technical monitoring
Help you understand what and how to monitor

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1

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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2

Monitoring with SAP Solution Manager

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SAP Solution Manager provides centralized, real-time

monitoring of SAP systems, business processes,
and interfaces

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Proactive monitoring helps to avoid critical situations while

automatic alerting/notification provides fast response to issues

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3

What SAP Solution Manager Offers

Centralized monitoring

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Large landscapes can be centrally monitored at a low total

cost of operation

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Full scalability for monitoring

Landscapes with only a few components to a large number of

components can be efficiently monitored
Includes any type of SAP landscape

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4

What SAP Solution Manager Offers (cont.)

Productive monitoring with alerts

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No administrative activity is required except in case of alerts

Alert notifications (email, SMS, etc.) can be triggered
automatically

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Assisted/guided problem detection and resolution

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From the system, administrators can drill down to a monitored

component and remove the cause of an alert using predefined
analysis functions

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5

SAP Solution Manager and SAP NetWeaver Releases

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SAP Solution Manager 4.0

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Based on SAP NetWeaver

Key components
1.

2.

3.

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SAP Solution Manager Diagnostics (SMD)

f For Java monitoring
SAP NetWeaver Administrator (NWA)
f For monitoring of SAP solutions
Central Performance History (CPH)
f For Web reporting

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7

Modern SAP Monitoring Landscape Overview

Other SAP
components

CCMS
Agent

SAP
Solution
Manager

CCMS
Agent

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AS Java

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Central Monitoring
Infrastructure

Third-Party
Tools

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ABAP Stack

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SAP NetWeaver
Administrator

Business
Intelligence

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Java Stack

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SAP Basis >= 3.0 CCMS

Agent

*Computer Center Management System

CCMS
Agent

AS ABAP

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Underlying Monitoring Infrastructure: CCMS

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CCMS is a set of integrated tools for monitoring and

administration of SAP system landscapes

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Offers predefined alert monitors for SAP system monitoring

Can monitor remote systems as well as the local system
Can monitor applications running on AS ABAP and AS Java
Part of all of SAP NetWeaver (AS ABAP) systems
Part of all SAP Basis 4.0 and higher systems
Provides monitoring data to SAP Solution Manager,
SAP NetWeaver Administrator, and other third-party
monitoring solutions

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9

Process Flow for Alerts

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Monitoring a system landscape

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When a problem occurs, an alert is triggered by CCMS

Auto-reactions are then triggered in satellite systems (e.g.,
email an administrator), and the alert is passed on to
SAP Solution Manager
Upon being notified of the alert, the administrator uses
SAP Solution Managers central alert monitor tool to drill
down to the alert
The administrator can analyze alerts by drilling down to a
monitored component of the effected system
The administrator clears the alert from the alert list when
the issue is resolved

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10

Process Flow for Alerts (cont.)

Other SAP Component
SAPCCMSR
SAPCCMSR

Shared Memory
Shared
Memory
Segment
Segment

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AS Java

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SAPCCMSR
Shared Memory
Segment

PUSH

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Central Monitoring
Infrastructure
ABAP Stack
Drill down to
and analyze
monitored
component

SAP NetWeaver
Administrator

Shared Memory
Segment

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Java Stack

PUSH
SAP Basis >= 3.0

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Central
Alert
Notifications
Emails/Pager/
Phone

SAPCM3X

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AS ABAP
SAP Instance
SAPCCM4X
Shared Memory
Segment

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Considerations for Monitoring

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Are all systems available to users?

Are all interfaces working?
Is there sufficient space in database?
Is there sufficient space in file systems?
How many ABAP dumps?
Are there any critical errors in SAP work process logs?
Are the database backup and archive log backup OK?
Is there any failure in critical jobs?

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12

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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13

Availability Monitoring CCMSPING

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SAP R/3
ABAP

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BI

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ABAP + Java

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CCMSPING
PI/XI
SAP Solution Manager 4.0
SAP NetWeaver 7.0

CCMSPING is an agent for

availability monitoring.
CCMSPING is installed on
the central system
(SAP Solution Manager)

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ABAP + Java

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SAP CRM/SRM

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ABAP + Java

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Portal
Java
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Configuring CCMSPING
1.

2.

3.

4.
5.

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Update the entries in /etc/services for all message

servers in all systems needed to be set up
Get the latest version of SAPCCMSR, SAPCCM4X,
CCMSPING from service.sap.com
Create a user (with Administrator access) in the
Productive Client (SU01)
Create a CSMREG user in the Productive Client (RZ21)
Install the CCMSPING agent at the OS level

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Example
f CCMSPING -R PUSH pf = <Instance profile >

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Configuring CCMSPING (cont.)

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Step 1

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Step 2

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Configuring CCMSPING (cont.)

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FOR ABAP
STACK

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FOR Java
STACK

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RFC
DESTINATION

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Configuring CCMSPING (cont.)

6.
7.
8.

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Copy method CCMS_OnAlert_Email_V2 to ZCCMS_OnAlert_Email_V2

Enter the parameter values shown below
In RZ20, SAP CCMS MONITORING TEMPLATE, Availability Monitoring, then
select the related system and assign the method.

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email_id or
dist. list

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U = email id
C = Dist. list
Details of
Alert

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Red/Yellow/
Blank for both
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Configuring CCMSPING (cont.)

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Configuring CCMSPING (cont.)

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Assign
method for
ABAP
availability

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Assign
method for
Java
availability

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Dialog Response
Time

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User
logged on
20

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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Central Monitoring Scenarios

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Source: SAP

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Alert Monitoring Quick Setup

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To set up agents SAPCCM4X and SAPCCMSR:

1.

2.

3.

4.

Run these jobs:

f SAP_CCMS_MONI_BATCH_DP (In central and satellite
system)
f SAP_CCMS_CENSYS_DISPATCHER (Only in central system)
Create the user with Administrator access in the production
client of the satellite system (SU01)
Create CSMREG user ID in the production client of the satellite
system (RZ21)
RZ21 Technical Infrastructure Configure Central System
Create CSMREG User

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Alert Monitoring Quick Setup (cont.)

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Create two RFC connections as shown below

For Data Analysis

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For Data Collection

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Alert Monitoring Quick Setup (cont.)

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Install the above agents on the satellite systems

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sapccm4x R pf=<instance profile > (for ABAP stack system)

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tybl102033:ensadm 60> sapccm4x -R pf=ENS_DVEBMGS00_tybl102033

sapccmsr R j2ee pf=<instance profile > (for dual and Java

stack system)
f

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tybl102033:ensadm 60> sapccmsr -R -j2ee pf=ENS_DVEBMGS00_tybl102033

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Alert Monitoring Quick Setup (cont.)

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Create the Entry in RZ21 Technical infrastructure Configure

Central System Create Remote Monitoring Entry

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Alert Monitoring Quick Setup (cont.)

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Add the Monitoring Set in RZ20 for the newly added satellite system and
select the node trees that need to be monitored
Once the system is added, you will be able to see all the Monitoring Tree
Entries (MTEs). You can create Monitoring Sets for all systems in the
landscape that need to be monitored.

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Central Monitoring Aspects

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Assign methods to the key MTEs which need to have

alerts. To do this:

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Identify the MTE which needs to be monitored

Create matrix of the system, MTE, thresholds (yellow/red), Alert
send to (yellow/red )

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Example of Alert Matrix

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29

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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30

Setting Up a Central Autoreaction

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A Central Autoreaction or Autoreaction Method is

defined in the central system for MTEs to monitor
satellite systems
To set up a Central Autoreaction:

1.

2.
3.

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In SAP Solution Manager, go to RZ21 Technical

Infrastructure Configure Central System Assign Central
Autoreactions
Define Central Autoreaction Create
Select Create with Template, ENTER
CCMS_OnAlert_Email_V2, and press Create with Template
f Give the correct name to the new Autoreaction and save
the method

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Setting Up a Central Autoreaction (cont.)

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To set up a Central Autoreaction: (cont.)

4.
5.

6.

7.

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Now edit the above method and define all the parameters
Select the system for which you want to assign the
Autoreaction and click MTE Classes from System
Now highlight the System I, MTE Class, and Central
Autoreaction and click Assign Central Auto-Reaction
Once the Autoreaction has been assigned, SAP Solution
Manager will start emailing any alerts received from these
satellite systems

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Setting Up a Central Autoreaction (cont.)

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Define Central Autoreaction Create

Select Create with Template, ENTER CCMS_OnAlert_Email_V2,
and press Create with Template

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Setting Up a Central Autoreaction (cont.)

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Setting Up a Central Autoreaction (cont.)

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Setting Up a Central Autoreaction (cont.)

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Setting Up a Central Autoreaction (cont.)

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Defining Multiple Autoreactions for an Alert

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You can set up two different autoreactions to trigger on

the same MTE but for a different range of the threshold

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oraarch directory

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Send
Email

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Send
Page

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Defining Multiple Autoreactions for an Alert (cont.)

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Method CCMS_TRIGGER_AUTO_REACTIONS

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Here, we can define two other autoreaction methods for the

Yellow, Red, Yellow-Red parameters.

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Defining Multiple Autoreactions for an Alert (cont.)

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User ID should
exist in central
system

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U = email
C = distribution list

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Defining Multiple Autoreactions for an Alert (cont.)

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Prerequisite: Before customizing Alert Monitoring,

monitoring sets for all satellite systems must have been
defined
Key questions/steps:

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What alerts or MTEs should be monitored?

Who should be notified?
How does each system need to handle the alerts?
f E.g., Are Dev and QA less
critical than Production?

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Defining Multiple Autoreactions for an Alert (cont.)

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Key questions/steps: (cont.)

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What OS-level log files need to be monitored, and should an

entry be made in SAPCCMSR.INI for it?
What Oracle standard errors need to have alerts, such as
ORA600, and ORA272?
What pattern in the process trace/log files to monitor for?
For each above MTE, what should be done for a Yellow alert
and what should be done for a Red alert?
Prepare a detailed spreadsheet with all above details
Create the list of file systems which you will not monitor

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Required Entries in CCMS Configuration File SAPCCMSR.INI

Entries must be made in SAPCCMSR.INI if you want to

monitor only selected file systems, specific Oracle errors, or
to monitor for errors in a SAP work process trace file

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Example of entries in SAPCCMSR.INI file

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OsColFile /usr/sap/ENS/DVEBMGS00/log/sapccm4x/OscolFile.txt
Logfile /usr/sap/ENS/DVEBMGS00/log/sapccm4x/ORAALERTlogmon.ini
Logfile /usr/sap/ENS/DVEBMGS00/log/sapccm4x/DEV_Wxlogmon.ini

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Content of OscolFile.txt
FilterOutFilesystem
FilterOutFilesystem
FilterOutFilesystem
FilterOutFilesystem
FilterOutFilesystem
FilterOutFilesystem
FilterOutFilesystem

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/patrol_data
/var
/tmp
/opt
/oracle/ENS/saparch
/oracle/ENS/sapreorg
/oracle/ENS/sapdata*

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Results of SAPCCMSR.INI Configuration

Before Filtering

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After Filtering

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Entries in SAPCCMSR.INI enable you to

selectively monitor particular file systems

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Example: Monitoring an Oracle Alert Log File

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Content of ORAALERTlogmon.ini

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Logfile

/usr/sap/ENS/DVEBMGS00/log/sapccm4x/ORAALERTlogmon.ini

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LOGFILE_TEMPLATE
DIRECTORY="/oracle/ENS/saptrace/background"
FILENAME="alert_ENS.log"
MTE_CLASS="ORAALERT"
PATTERN_0="ORA-00600"
VALUE_0=RED
PATTERN_1="ORA-00272"
VALUE_1=RED

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Example: SAP Work Process Trace File Monitoring

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Content of file DEV_Wxlogmon.ini

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Logfile

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/usr/sap/ENS/DVEBMGS00/log/sapccm4x/DEV_Wxlogmon.ini

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LOGFILE_TEMPLATE
DIRECTORY="/usr/sap/ENS/DVEBMGS00/work"
FILENAME="dev_*"
MTE_CLASS="WORKPROC"
SHOWNEWLINES=1
MONITOR_FILESIZE_KB=0

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PATTERN_0="ERROR"
VALUE_0=RED
MESSAGECLASS_0="SAP-T100"
MESSAGEID_0="rt 584"

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Example: SAP Work Process Trace File Monitoring (cont.)

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Sample view of two log files displayed in RZ20

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Oracle alert
log

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ABAP work
process log

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NOTE: You can monitor database backup logs in a similar manner

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Top 11 Alerts to Monitor

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File system percentage used

Database Table space percentage used (if Auto extend off)
Database update status
OS collector state
Dialog response time
Swap percentage used
SAP R/3 extended memory utilization
Lock table utilization
Free background work process
PI/XI block queues (for PI/XI system landscapes)
Oracle critical errors (ORA )

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What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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SAP PI/XI Monitoring Architecture

ABAP
Plain Adapter (XML docs)
BPM
Integration Engine
Java Engine
Adapter Engine
Mapping Engine
IB, ID,SLD, RWB
Java Proxy Engine
AS2 Encryption Engine
OS Based
CPU, Memory
File Systems
Agents
sapccm4x
sapccmsr
ABAP Queues

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ABAP Queues
Agents
sapccm4x
sapccmsr

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SAP R/3 APPINT

(XI 2.0)

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CCMS
on
SAP Solution
Manager

ABAP Queues
Agents
sapccm4x
sapccmsr

BW/SEM
Integration
Engine

ABAP Queues
Agents
sapccm4x
sapccmsr

EBP/SRM
Integration
Engine

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SAP PI/XI System

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Key PI/XI Objects to Monitor

ABAP side:

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Message queues (inbound/outbound)

Business Process Engine processes
Integration Engine system errors
Standard ABAP alerts like CPU, File System

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J2EE side:

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Adapter Engine JDBC, HTTP, FTP, File, AS2

f JVM Heap size, thread
f Key file System (SID\Files of sm41..)
Generic Request and Message Generator (GRMG) Integration
Repository, Integration Directory, SLD, Runtime Workbench

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Monitoring of ABAP Message Queues

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Message Queue
objects that relate
to transaction
SMQR
SMQ1, SMQ2

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Monitoring of BPE Transactions

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Business Process
Engine objects relate
to the transaction
sxmb_moni_bpe

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Monitoring of Integration Engine Objects

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Integration Engine
Object that
correlates with
the transaction
Sxmb_moni

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Monitoring of JVM-Specific Components

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Monitor J2EE components

Monitor PI/XI-specific system components:

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Under both Dispatcher/Server0 J2EE servers

Application
Pools

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System
Threads

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Java Memory
(Heap Size)
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Monitoring Using GRMG

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GRMG polls the following PI/XI-specific components:

Integration Directory (ID)

Integration Repository (IR)
Runtime Workbench (RWB)
System Landscape Directory (SLD)
Adapter Engine

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J2EE Components
GRMG Objects

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What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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GRMG Monitoring

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GRMG lets you check the availability of a chain of

technical components and of business processes, or a
mixture of both, in an AS ABAP or AS Java environment
GRMG can thus be used for technical as well as
application monitoring

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GRMG Lite Setup for ITS Monitoring

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You can perform ITS Monitoring using GRMG Lite

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GRMG Lite Setup for ITS Monitoring (cont.)

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Using GRMG Lite for ITS Monitoring

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GRMG Lite Setup for ITS Monitoring (cont.)

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Availability of ITS Server

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61

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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Features of the Central Performance History (CPH)

Centralizes collection and storage of performance-related

monitoring data of the complete system landscape in a fast
and efficient way
Handles minute, quarter-hourly, and hourly monitoring data
Automated data aggregation

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Aggregations from minute values to hourly, monthly, and yearly

averages

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Automated data reorganization

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Aggregation of performance values from a higher to a lower temporal

granularity and the following deletion of the data with the higher
granularity

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Accessible from the SAP Solution Manager Alert Monitor

Configurable, scheduled limited reporting and export of data

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CPH Features

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Flow of Statistics Data in Detail

(Source: SAP)
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CPH Features (cont.)

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Reporting on Performance and Statistics Data in BI

(Source: SAP)

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CPH Setup

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CPH Setup (cont.)

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This is intermediate output of the CPH setup

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CPH Setup (cont.)

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Example of Web Report Using CPH

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69

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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Analyzing Performance with SAP Solution Manager

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Prerequisites: Monitoring sets have been created in

RZ20 for each satellite system to be monitored
To analyze performance:

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Open the Monitoring set

Go to View Details for Performance Nodes
f This gives detail values on each MTE for last 24 Hours/
4 Hours/30 Minutes
24 Hours With Hourly Aggregated
4 Hours Every 15 Minutes Aggregated
30 Minutes Every Minute aggregated
For any performance issue we can look at each value and
analyze the issue. This is the easiest way to identify the
performance bottleneck.

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Analyzing Performance with SAP Solution Manager (cont.)

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Analyzing Performance with SAP Solution Manager (cont.)

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Analyzing Performance with SAP Solution Manager (cont.)

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Analyzing Performance with SAP Solution Manager (cont.)

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Details for Performance Nodes

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Analyzing Performance with SAP Solution Manager (cont.)

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Details for Performance Nodes (cont.)

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Analyzing Performance with SAP Solution Manager (cont.)

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Details for Performance Nodes (cont.)

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77

What Well Cover

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Monitoring with SAP Solution Manager Overview

Availability Monitoring Quick Setup
Alert Monitoring Quick Setup
Defining Autoreactions for Alerts
Monitoring PI/XI
GRMG/Portal Monitoring
CPH/Web Reporting
Analyzing Performance with SAP Solution Manager
Wrap-up

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78

Resources

Public Web

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www.sap.com Solutions <select company size>

Platform SAP NetWeaver Components & Tools SAP
Solution Manager

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SAP Service Marketplace*

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www.service.sap.com/solutionmanager
www.service.sap.com/rkt-solman

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Online Help

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http://help.sap.com/ SAP Solution Manager

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* Requires login credentials to the SAP Service Marketplace

79

7 Key Points to Take Home

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If you are not currently using SAP Solution Manager,

start planning to use this free solution tool ASAP
If you set up SAP Solution Manager properly, it will help
to proactively monitor your SAP landscape so that you
can avoid downtime and system failures
With SAP Solution Manager 4.0, you can effectively
monitor ABAP and Java stack systems
Preparing the Alert Matrix and mapping the same in
RZ20 will help to streamline monitoring of SAP systems

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7 Key Points to Take Home (cont.)

SAP Solution Manager is a key tool for identifying the

performance bottleneck in the satellite system

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CPH can be a great help

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SAP Solution Manager and BI interfacing will give you

great Web reporting capability of alert data and
performance data

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This will also help to develop data for top management

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SAP Solution Manager can be used effectively for SAP

PI/XI system monitoring, including the systems XI
interfaces with

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81

Thank You! Q&A

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How to contact me:

Sanjeev Gholap
Sanjeev.Gholap@Bearingpoint.com

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