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The building blocks of excellence are moments specifically, defining moments. In this book, bestselling author Lee J. Colan tells leaders how to recognize, create and utilize these moments effectively to bring out the best in their people.
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engagement, which describe how a team interacts, helps focus on what is critical for performance. These rules of engagement must always be visible and applied to even the smallest things.
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streamlining inefficient processes and eliminating redundancy and outsourcing tasks that require a high level of people power but have little impact on the organization. Magnify your leadership Cut through the complexities of your operation and keep it simple. Complexity is proven to eat profits, and is hence the enemy of excellence. Studies show that simple, focused organizations are more profitable. Determine where the 80/20 Principle exists. Twenty percent of things (people, products, etc.) in an organization are responsible for 80 percent of profits. Identifying this 20 percent allows you to concentrate 80 percent of your efforts on areas in which they will be most effective. Leverage your vital few and minimize your trivial many. After identifying who and what the 20 percent (the vital few) are, steps can be taken to increase their efficiency while eliminating, minimizing or automating the remaining 80 percent (the trivial many). This results in faster and more efficient performance.
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Use your team's time, money and energy carefully, particularly in meetings. These things, when spent, cannot be regained and cannot be used in other areas. Leaders decide how to use an employee's time, and must therefore ensure a good return for their time investment. Define what "inside your boat" and stay focused on it. Do not worry about things that are outside your control. Concentrating on the things that you can do something about helps retain focus. Make real-time decisions Spend your time on the most important 20 percent of your decisions. Using the 80/20 Principle allows for faster and better decisions. The actual results of these decisions, whether or not they were successful, are also the best source of analytical data. Successful results, however, should be doubled. Collect the best information you can quickly, then use your leadership intuition to make the decision. Once you have all the facts, waiting will not improve the decision. Using leadership intuition can create a defining moment for a leader. Listen at least 50 percent of the time. Your ability to make proper, informed decisions is directly related to how well you listen. Also, the higher you are in an organization, the more filtered the information you receive, so listening to employees will help give you proper insight for future real-time decisions.
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Cultivate your network Methodically cultivate relationships-- they are your lifeline. Relationships are often the only constant. They also allow you to stay current with new trends, give ideas of where to build skills and enable quick access to resources. Every moment should be used as an opportunity to connect. Store information about your network in an easily accessible system. This allows you to quickly access information and resources when needed. Use your system of information and people to answer any question within 12 hours. This is the best and most efficient use of these resources. Today's fast and wired world allows for this speed, which is twice the previous one. Ritualize your team Use rituals to reinforce your values. Rituals connect team member to you, each other, and ultimately to the compelling cause. Effective rituals enhance the way a team flows and interacts. Choose team rituals that fit your style. Rituals should fit both your leadership style and the chemistry of the team. They should also be comfortable and natural in order for them to be effective. Team rituals can be focused outward as well as inward. Implement fewer rituals deeper. Effective rituals must be fun, simple and meaningful, and should never be compromised. Having a limited number of rituals helps ingrain their importance, making each one more special.
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Live your legacy Focus on living your legacy instead of worrying about leaving it. Living your legacy is often the best way to ensure that it will remain, and is also a good way to lead through example. The life you live today affects future generations. Give your life and wisdom away. Passing the baton to someone you have invested in and seeing your values reflected in that person is one of the most joyful moments for any leader. Living your legacy defines yourself and others by a life of excellence. No investment is too small. Even small investments can pay off big, if made properly. Investment in others is not about money, it is about time. Exercise your brain Embrace lifelong learning. Keeping your brain sharp builds competence. This in turn builds confidence, which is something every successful leader has. Like any muscle, the brain atrophies when not used. Use your downtime as mental uptime-- read, listen, learn, visualize. Visualization sends signals to your body that can lead to a stronger and more effective performance during the actual event. The mind does not know the difference between physical and mental practice. Use mentors to get valuable answers to tough questions. Mentors are a great source of information. As your goals change or new stages of life Mentors are a great source of information. As your goals change or new stages of life are entered, your mentors will naturally change. For the greatest benefit, seek out mentors with specific skill that you wish to acquire.
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opponents. Looking at those who perform well, even in other fields, will keep you humble and focused on improving yourself. Excellent leaders are never satisfied and never complacent. Lead beyond the status quo--always focus on the next level. Goals should force changes, require tough decisions and inspire bold actions. Those that are easy to achieve are not big enough and will not allow you to get to the next level. Know fear Get rational about your fears-- identify the primary cause of your fear. Since fear of the unknown is always the strongest, defining moments can occur when you choose to know your fears. Fear can be used as a good motivator. Get to know your fears and act on them-- don't react to them. Fear is a secondary emotion. The key is to identify the primary response, think about it and act on it. Causes of behavior are usually easier to address than the symptoms, like fear. Seek out different opinions before they come to you. Excellent leaders seek noholds-barred input. Your greatest fear should be of wasting a potentially defining moment. Leadership excellence is rooted in knowing that what is discovered will pave the way for improvements in the team. Multiply your power of one Convince yourself that YOU make the difference. A single act creates a ripple effect that can be felt many miles and people away. All changes start with one person, one thought, one word, one action. Change your world with one small act. Your goal is not to change the world, but to change the lives of those whose paths you cross. The same amount of time is required for a positive act and a negative one. Make a positive change every day. As a leader, you must be the difference maker for your team. Making positive changes reinforces this. You should always pursue excellence for you and the people around you.
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expressed for what remains. This attitude will make you happier and more resilient. Convert turning points into learning points. Adversity should be used as a time to pinpoint opportunities to improve, learn, grow, rebuild or test your character or faith. With the right attitude, roadblocks can be turned into stepping-stones. Plan for the future but live in the present. Do not obsess about yesterday and do not be seduced by the promise that tomorrow will be better. Facing the present allows you to conquer adversity and create your own defining moment. Take your stand Know your non-negotiables. These are the things that you should not compromise. Excellent leaders do not settle for what conditions force upon them. Leaders have to be bold and faithful to themselves. Rise courageously above the crowd. Courageous leadership is knowing what is right and acting on it. Excellent leaders break the rules and do not follow the beaten path. Instead, they create the conditions for success by blazing new trails. Hang onto humility. Taking a stand requires courage to conquer outside forces, and humility to conquer the inside ones. Excellent leadership is not about you, but other people. Humility is the fuel for leadership excellence. Stick to it Keep the faith in your leadership-- stick to it long enough to win. Most people fail because they do not stick to it long enough to succeed. Sticking to it long enough to win can be a defining moment for leaders and their teams. Ignore the odds and critics. You must trust that doing the right thing will yield the desired results. This is done in everyday things, but may seem more challenging when applied to your team. Never, ever give up. Mediocrity involves constantly changing direction, while the signature of excellence is sticking to it. You must always have faith in yourself.
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