ITIL Basics

Resolving Ticket

Incident Management
Problem management
Change management

Approver List for change

SAMPLE RCA FORMAT

Commands
find /home -xdev -type f -print |xargs du -sh |sort -rn |head -20
Nagios configuration file
/usr/sbin/nrpe -c /nagios/etc/nrpe.cfg -d
.
CONSOLE ACCESS

HOW TO REBOOT / SHUTDOWN THE SERVER.

GO TO REMOTECONTROL ->REMOTE POWER CONTROL ->

HOW TO ACCESS THE CONSOLE REMOTE.

GO TI REMOTE CONTROL -> REDIRECTION-> Launch REDIRECTION

How to disable the alert

Step 4
After entering the appropriate username and password you will be able to
login to Nagios Monitoring tool and you will get the screen as shown the
below figure

Step 5
After logging into the server type the server name in the Show Host tab, which
you want to suppress the alert.

Step 6
After selecting the appropriate server, On the right side box you can find
Schedule downtime for this host option, then click on that.

Step 7
After clicking the link you will get the options as shown in the below figure.

Step 8
Then schedule the downtime for the Host as shown in the below figure.

After scheduling the downtime click commit tab for changes to take effect.
SAMPLE NAGIOS CONFIGURATION FILE
command[load]=/nagios/libexec/check_load -w 20,15,10 -c 35,30,25
command[dbcores]=/nagios/libexec/check_disk -m -w 10% -c 5% -p /dbcores
command[home]=/nagios/libexec/check_disk -m -w 10% -c 5% -p /home
command[root]=/nagios/libexec/check_disk -m -w 10% -c 5% -p /
command[ifmx]=/nagios/libexec/check_disk -m -w 10% -c 5% -p /opt/ifmx
command[availdb06_availdb06_dbstatus]=/nagios/libexec/dbstatus.ksh MACHINE1
CONFIGURING BONDING:
Boonding configuration.
#modprob bonding
[root@rtphilx333 network-scripts]# grep -i bond /etc/modprobe.conf
alias bond0 bonding
options bond0 mode=1 miimon=100

[root@rtphilx333 network-scripts]# cat ifcfg-bond0

DEVICE=bond0
IPADDR=10.20.74.149

NETMASK=255.255.255.128
GATEWAY=10.20.74.129
USERCTL=no
ONBOOT=yes
BOOTPROTO=none
[root@rtphilx333 network-scripts]# cat ifcfg-eth0
DEVICE=eth0
USERCTL=no
ONBOOT=yes
MASTER=bond0
SLAVE=yes
BOOTPROTO=none
[root@rtphilx333 network-scripts]# cat ifcfg-eth2
DEVICE=eth2
HWADDR=
USERCTL=no
ONBOOT=yes
MASTER=bond0
SLAVE=yes
BOOTPROTO=none
service network restart
HOW TO GET THE BONDING MODULE DETAILS
root@rtphilx333 network-scripts]# modinfo bonding
filename:
/lib/modules/2.6.18-238.12.1.el5/kernel/drivers/net/bonding/bonding.ko
author:
Thomas Davis, tadavis@lbl.gov and many others
description: Ethernet Channel Bonding Driver, v3.4.0-1
version:
3.4.0-1
license:
GPL
srcversion: 358EAAF5610876F44387AEF
depends:
ipv6
vermagic:
2.6.18-238.12.1.el5 SMP mod_unload gcc-4.1
parm:
max_bonds:Max number of bonded devices (int)
parm:
num_grat_arp:Number of gratuitous ARP packets to send on failover event (int)
parm:
num_unsol_na:Number of unsolicited IPv6 Neighbor Advertisements packets to send
on failover event (int)
parm:
miimon:Link check interval in milliseconds (int)
parm:
updelay:Delay before considering link up, in milliseconds (int)
parm:
downdelay:Delay before considering link down, in milliseconds (int)
parm:
use_carrier:Use netif_carrier_ok (vs MII ioctls) in miimon; 0 for off, 1 for on (default)
(int)
parm:
mode:Mode of operation : 0 for balance-rr, 1 for active-backup, 2 for balance-xor, 3
for broadcast, 4 for 802.3ad, 5 for balance-tlb, 6 for balance-alb (charp)
parm:
primary:Primary network device to use (charp)
parm:
primary_reselect:Reselect primary slave once it comes up; 0 for always (default), 1 for
only if speed of primary is better, 2 for only on active slave failure (charp)
parm:
lacp_rate:LACPDU tx rate to request from 802.3ad partner (slow/fast) (charp)
parm:
xmit_hash_policy:XOR hashing method: 0 for layer 2 (default), 1 for layer 3+4 (charp)
parm:
arp_interval:arp interval in milliseconds (int)
parm:
arp_ip_target:arp targets in n.n.n.n form (array of charp)

parm:
arp_validate:validate src/dst of ARP probes: none (default), active, backup or all
(charp)
parm:
fail_over_mac:For active-backup, do not set all slaves to the same MAC. none
(default), active or follow (charp)
parm:
resend_igmp:Number of IGMP membership reports to send on link failure (int)
parm:
debug:Print debug messages; 0 for off (default), 1 for on (int)
module_sig:
883f3504dc5e4fd12fa8482a4a8d9cf11269bc09e2f4a63f943f0ac28aa679a6eba681566b0ed6b09d11811
2f04e7d52e5242823f706a45f545c64b
STORAGE BASICS:
1) How to check the Paths using powermt.
#powermt display
Symmetrix logical device count=0
CLARiiON logical device count=8
Invista logical device count=0
Ess logical device count=0
Hitachi logical device count=0
HP xp logical device count=0
HP HSx logical device count=0
==========================================================================
====
----- Host Bus Adapters --------- ------ I/O Paths ----- ------ Stats -----### HW Path
Summary Total Dead IO/Sec Q-IOs Errors
==========================================================================
====
1 lpfc
optimal
16
0
- 0
0
2 lpfc
optimal
16
0
- 0
0
-------------------------------------2) How to check the Lun Details.(ALL the lun details )
#powermt display dev=all
Pseudo name=emcpowerf
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160C1141700E0F1541B2B67DE11 [LUN 45]
state=alive; policy=CLAROpt; priority=0; queued-IOs=0
Owner: default=SP B, current=SP B
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdae
SP A0 active alive
0
0
1 lpfc
sdg
SP B0 active alive
0
0
1 lpfc
sdo
SP A1 active alive
0
0

2 lpfc

sdw

SP B1

active alive

Pseudo name=emcpowerh
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160C1141700F412D9A54386E011 [LUN 12]
state=alive; policy=CLAROpt; priority=0; queued-IOs=0
Owner: default=SP B, current=SP A
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdag
SP A0 active alive
0
0
1 lpfc
sdi
SP B0 active alive
0
0
1 lpfc
sdq
SP A1 active alive
0
0
2 lpfc
sdy
SP B1 active alive
0
0
Pseudo name=emcpowerc
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160D80817000A0ED2183C7FDB11 [LUN 57]
state=alive; policy=CLAROpt; priority=0; queued-IOs=1
Owner: default=SP B, current=SP B
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdab
SP A0 active alive
0
0
1 lpfc
sdd
SP B0 active alive
0
0
1 lpfc
sdl
SP A1 active alive
0
0
2 lpfc
sdt
SP B1 active alive
1
0
Pseudo name=emcpowere
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160D808170012773EF53B7FDB11 [LUN 53]
state=alive; policy=CLAROpt; priority=0; queued-IOs=0
Owner: default=SP A, current=SP A
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdac
SP A0 active alive
0
0
1 lpfc
sde
SP B0 active alive
0
0
1 lpfc
sdm
SP A1 active alive
0
0
2 lpfc
sdu
SP B1 active alive
0
0
Pseudo name=emcpowerb

CLARiiON ID=APM00055200737 [avail10]

Logical device ID=60060160D808170046248FC83B7FDB11 [LUN 49]
state=alive; policy=CLAROpt; priority=0; queued-IOs=0
Owner: default=SP B, current=SP B
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdad
SP A0 active alive
0
0
1 lpfc
sdf
SP B0 active alive
0
0
1 lpfc
sdn
SP A1 active alive
0
0
2 lpfc
sdv
SP B1 active alive
0
0
Pseudo name=emcpowerd
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160D8081700BADC0D813C7FDB11 [LUN 65]
state=alive; policy=CLAROpt; priority=0; queued-IOs=1
Owner: default=SP B, current=SP B
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
1 lpfc
sdb
SP B0 active alive
0
0
1 lpfc
sdj
SP A1 active alive
0
0
2 lpfc
sdr
SP B1 active alive
1
0
2 lpfc
sdz
SP A0 active alive
0
0
Pseudo name=emcpowera
CLARiiON ID=APM00055200737 [avail10]
Logical device ID=60060160D8081700E0326A673C7FDB11 [LUN 61]
state=alive; policy=CLAROpt; priority=0; queued-IOs=0
Owner: default=SP A, current=SP A
==========================================================================
====
---------------- Host --------------- - Stor - -- I/O Path - -- Stats --### HW Path
I/O Paths Interf. Mode State Q-IOs Errors
==========================================================================
====
2 lpfc
sdaa
SP A0 active alive
0
0
1 lpfc
sdc
SP B0 active alive
0
0
1 lpfc
sdk
SP A1 active alive
0
0
2 lpfc
sds
SP B1 active alive
0
0
3) How to rescan the New assigned LUN.
1) Reboot the machine

2) Rescan The LUN using lpfc drover.

avail10:/usr/sbin/lpfc>powermt display
Symmetrix logical device count=0
CLARiiON logical device count=8
Invista logical device count=0
Ess logical device count=0
Hitachi logical device count=0
HP xp logical device count=0
HP HSx logical device count=0
==========================================================================
====
----- Host Bus Adapters --------- ------ I/O Paths ----- ------ Stats -----### HW Path
Summary Total Dead IO/Sec Q-IOs Errors
==========================================================================
====
1 lpfc
optimal
16
0
- 0
0
2 lpfc
optimal
16
0
- 0
0
avail10:/usr/sbin/lpfc>pwd
/usr/sbin/lpfc
avail10:/usr/sbin/lpfc>ls
dfc lputil lun_scan td191a5.all
avail10:/usr/sbin/lpfc>./lun_scan 1
4) How to get the wwn number on Linux using hbaanyware utility.
avail10:/root>/usr/sbin/hbanyware/hbacmd listHBAS
Manageable HBA List
Port WWN : 10:00:00:00:c9:56:d8:91
Node WWN : 20:00:00:00:c9:56:d8:91
Fabric Name: 20:01:00:0d:ec:3a:12:41
Flags
: 8000fa00
Host Name : avail10
Mfg
: Emulex Corporation
Port WWN : 10:00:00:00:c9:56:ce:dd
Node WWN : 20:00:00:00:c9:56:ce:dd
Fabric Name: 20:01:00:0d:ec:3a:1b:01
Flags
: 8000fa00
Host Name : avail10
Mfg
: Emulex Corporation
avail10:/root>
avail10:/root>/usr/sbin/hbanyware/hbacmd listHBAS

Manageable HBA List

Port WWN : 10:00:00:00:c9:56:d8:91
Node WWN : 20:00:00:00:c9:56:d8:91
Fabric Name: 20:01:00:0d:ec:3a:12:41
Flags
: 8000fa00
Host Name : avail10
Mfg
: Emulex Corporation
Port WWN : 10:00:00:00:c9:56:ce:dd
Node WWN : 20:00:00:00:c9:56:ce:dd
Fabric Name: 20:01:00:0d:ec:3a:1b:01
Flags
: 8000fa00
Host Name : avail10
Mfg
: Emulex Corporation
5) Finding wwpn number on RHEL5
[prkesava@rtphilx333 ~]$ systool -c fc_host -v
Class = "fc_host"
Class Device = "host5"
Class Device path = "/sys/class/fc_host/host5"
active_fc4s
= "0x00 0x00 0x01 0x00 0x00 0x00 0x00 0x01 0x00 0x00 0x00 0x00 0x00 0x00
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 "
fabric_name
= "0x100000051ee3f400"
issue_lip
= <store method only>
maxframe_size
= "2048 bytes"
node_name
= "0x20000000c9b16309"
port_id
= "0x03de40"
port_name
= "0x10000000c9b16309"
port_state
= "Online"
port_type
= "NPort (fabric via point-to-point)"
speed
= "8 Gbit"
supported_classes = "Class 3"
supported_fc4s
= "0x00 0x00 0x01 0x00 0x00 0x00 0x00 0x01 0x00 0x00 0x00 0x00 0x00 0x00
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 "
supported_speeds = "2 Gbit, 4 Gbit, 8 Gbit"
tgtid_bind_type = "wwpn (World Wide Port Name)"
uevent
= <store method only>
Device = "host5"
Device path = "/sys/devices/pci0000:00/0000:00:03.0/0000:15:00.0/host5"
uevent
= <store method only>
6) Using Linux native methods for rhel3 and rhel4 .