Hospitality Supervision Linda Beitz 12.10.

2012 "We need to be positive passionate professional people in the hospitality business" Linda Beitz Sometimes failing is a good thing. Let your employees be part of the solution and they will buy into it. Day class offered 12-3 mondays if necessary Topics to be covered in project: Cultural diversity in the workplace motivating team building chapter 9 pater 155-170 ethics chapter 7 chapter 9 pages 170--181 finding qualified employes mentoring Pick a topc and write a paragraph for next class Hospitality is taking care of people, measure in minutes, measured by guests hospitality is an emotion, the emotion that ges withit. If you take care of your employees your employees will take care of your guests Passing the buck will get you nowhere in hospitality. You have to take care of the problem that you are presented with. Fish catch the energy release the potential energy passion fun fish philosophy play make their day- if you love your job its going to show. when you're having fun everyone wants to get involved. have to let the customer in on the fun. be there-- be aware of what the customers are saying. be in the moment with each customer. even the people not taking advantage of your product today are your future shoppers. choose your attitude- do what you need to do to be happy.; there's always something to laugh about. any job can be boring if you make it boring find ways to play, it has nothing to do with the "fish" at all Fear always springs from ignorance- Ralph Waldo Emerson A handful of patience is worth more than a bushel of brains- duch proverb Fish Sticks instead of demanding results enroll them in the vision you have to keep the vision alive:

commit- they choose to commit to the vision and therefore become part of it. responsible for making the vision from their own point of view. Do things that workers don't normally do- ownership. Be it- how do you want your coworkers to be:? be that way. recreate the vision everyday everyday Coach it- everyone can coach, the bottom guy can coach the top guy. personal responsibility to stop others when doing something wrong. team collaboration. give up your ego. won't work if you're not committed to the vision. it's not a power triphave a conversation and renew the relationship. Mission statement: strive to stay alive partners in crime timing is everything mise en place for life be careful of your thoughts they may become words at any moment. Ira Gassen When you make mistake admit it learn from it and don't repeat it- bear bryant Chapter 1 In my experience one of the most successful elements to running a successful restaurant is your management skills: how well you hire, train, and motivate your staff- bob kinkead unemployment is currently 8.3% 6-8% is typical and good to keep balance of power between corp america and work force motivations needs expectations Strive not to be a success, but rather to be of value- albert einstein sandwich- 2 positives for every negative be specific give feedback immediately, delegat your work if you won't be able to get it all done be objective find solutions to the problem make employee responsible for the result- don't give them all the answers