Back in September 2012 Panda Security, The Cloud Security Company, announced the launch of PandaIT S.O.S.

, an international contest giving IT professionals the opportunity to share their hilarious or utterly bizarre moments experienced when dealing with user problems, showing certain IT issues are common across any cou ntry. The contest ended on October 31 and the winner was Andr Geada, from Portuga l, whose story received 494 votes from registered users. The award, a new iPad, has already been delivered to the winner. The most voted-for story was the following one: - (Help by phone) Client: - Oh, I'm seeing the mouse pointer move on its own. - Me: -Yes, Sir. It's me. I've already got remote access to your computer. I wil l solve your problem right away. -Client: Oh, that's nice. Do you want me to turn on the lights? Maybe you'll see better. Image available at: http://press.pandasecurity.com/wp-content/uploads/2012/11/PA NDASOS_ENG.jpg Here is a selection of the funniest stories shared by participants: . An old relative phoned me because he was having problems with a program that h e had on a CD. I just told him: "Okay, first send the file to the bin". Next thi ng I heard was the CD being thrown to the bin in the room he was. . It was December 28, and my mother had a problem with the PC because she didn't k now how to access the Internet, and I told her: You need to open the window and t hat's it. And she spent the Christmas holidays with a big cold. . My PC will not boot: "Keyboard not found. Press F1 to continue." . A user was having trouble printing documents. He told me that the computer had said it "Can't find printer. I've tried turning the computer screen to face the printer, but the computer can't see the printer." . I asked my friend: What anti-virus program do you use?" Friend: "Netscape. Oh, sorry...Internet Explorer." . Me: Sir, I'll make a remote access on your machine. Customer: I don't know what t hat means but OK... JESUS CHRIST! MY COMPUTER IS OWNED BY THE DEMON!!! I will ca st out the demon and I'll call you later... Me: Sir? . A user called us because he had an issue with his modem and he couldn't connec t to the Internet properly. We asked him: OK, we are going to try to help you fix it. Please, can you tell us how many lights are on right now? And he said: I have three lights on: the kitchen, the living room and the bathroom. . A user called to reset their password. Well, it is already done. Your new passw ord is 12345678 Ok, capital letters??? . I inserted the first disk and everything was OK, the second, also OK, the third one I had to push, but the fourth Nothing to do... . Of course I know the password of my boss, it is five asterisks. . A client was having trouble with his fax and called me. When asked to try and send a test page to me, he faxed his company price list. I solved his problem an d we ended the call. A few minutes later he called back and said: "I am not sure I should have sent that list, can you fax it back to me?" . Please go to My PC. Do I have to go there? Take into account that I am in another building. . Daddy, what does FORMATTING DRIVE C: 99% completed mean? . I have a problem when writing my password. I tried to enter my password and the only thing I see are asterisks. All these stories are available at: www.pandasos.com IT professionals are often faced with a wide range of issues that range from ver y simple to highly complex. To help resolve and even prevent these problems, Pan da Security offers the new Panda Cloud Systems Management, a remote management a

nd monitoring solution designed to manage, monitor and support all types of IT d evices. Panda Cloud Systems Management lets administrators manage all their IT resources simply and remotely, reducing costs and anticipating problems before they occur . For more information about Panda Cloud Systems Management, please visit http://i t-systemsmanagement.pandasecurity.com About Panda Security Founded in 1990, Panda Security is the world's leading provider of cloud-based sec urity solutions, with products available in more than 23 languages and millions of users located in 195 countries around the World. Panda Security was the first IT security company to harness the power of cloud computing with its Collective Intelligence technology. This innovative security model can automatically analy ze and classify thousands of new malware samples every day, guaranteeing corpora te customers and home users the most effective protection against Internet threa ts with minimum impact on system performance. Panda Security has 61 offices thro ughout the globe with US headquarters in Florida and European headquarters in Sp ain. Panda Security collaborates with Special Olympics, WWF and Invest for Children a s part of its Corporate Social Responsibility policy. For more information, visit http://www.pandasecurity.com/ or our press site http ://press.pandasecurity.com/. PR Contact: Neil Martin neil.martin@uk.pandasecurity.com Tel. 0844 335 3791 Follow us on: Facebook - http://www.facebook.com/home.php#%21/pages/Panda-Security-UK/23347633 3347893 Twitter - http://twitter.com/PandaSecurityUK Youtube - http://www.youtube.com/PandaSecurity1