Professional Documents
Culture Documents
com
We’re
Find your place to shine.”
Tory Johnson
Shining
A Spotlight On
camaraderie
integrity
leadership
COMMUNity
and more
PLUS
Tame Your Tongue: Cut the curse words at work
Learn to Listen: Let the other gal speak!
Make a Mess: Is highly-organized over rated?
I believe in two-way
communication.
And so does my
$9 billion company.
I heard Enterprise was different, but until I
started working here I didn’t appreciate how
much. The first thing I noticed is that people
count. Whether it’s a long-time customer or
an employee who’s just starting out, every
opinion matters.
R72265.11/06
So, you see, that typical, impersonal, corporate
bureaucracy you’d expect from such a successful
Serve the Customer • Be Honest • Have Fun • Be a Good Neighbor • Open Doors • Always Listen • Reward Hard Work • Own Our Brand
If you have experience in sales or customer service and a bachelors degree please apply online at erac.com/womenforhire.
To contact a local recruiter, please call toll-free 1-888-999-ERAC.
CORNER CUBICLE
Nothing is more rewarding for everyone at Women For Hire than receiving word about
successful hires as a result of our events. We are equally as excited when we hear that
nuggets of information from our website, seminars and books have helped countless
women nab the positions, promotions and pay they sought.
While the majority of our efforts target college-educated, professional women, we’ve
also met many wonderful people at the other end of the spectrum who are just as eager
to tap into our services. We’ve formed the Women For Hire Foundation to specifically
serve displaced homemakers and low-income women by helping them to realize their
career potential.
Additional on-going outreach includes the advice, leads and resources we offer every
day to women who connect with us for help because of something they’ve seen on one
Photo by Allyson Lubow of my segments on ABC’s Good Morning America. A recent series focused on legiti-
mate home-based employment opportunities for people who can’t work outside of their
homes because of physical or emotional challenges and for those who crave flexible
options to accommodate child and elder-care responsibilities. The outcome: more than a
thousand people are now making money on their time as a direct result of that reporting.
Countless other viewers turned to us for more assistance, and it’s the work of the Women
For Hire Foundation to respond to those inquiries with meaningful direction to help
these women get hired.
With your help, together we can do great things through the Women For Hire Founda-
tion to empower all women to achieve their career best.
[insert signature]
Tory Johnson
CEO, Women For Hire
Founder, Women For Hire Foundation
womenforhire.com
AD.7623870.6.1.dp.qxd 6/6/06 3:06 PM Page 1
in this issue
BOOK SHELF
No bookshelf is complete without at least one of our books. If
you’re just starting out or looking for a new position, Women For
Hire: The Ultimate Guide to Getting a Job is the perfect compan-
ion to support your search.
For those who want tactics and strategies to advance on the job,
grab a copy of Women For Hire’s Get-Ahead Guide to Career
For many, Talbots is more than just a clothing store. It's a second home, of sorts. A place where
they feel comfortable and valued. You see, as an employer of choice, we provide our Success. It’s filled with time-tested tips and tricks to help you
professionals with not only a unique environment of style but one that gives them the opportunity figure out what you want and how to get it.
to make notable contributions to the continued success that has made us a respected leader
in the industry. We invite you to find your place with us.
And the most recent addition to the stable, Take This Book
to Work: How to Ask For (And Get) Money, Fulfillment and
Management Trainees • Assistant Managers • Sales Associates Advancement, lives up to the title’s promise. You’ll learn how
Please stop by our booth to speak with a company representative or forward resume to: Talbots, Attn: Human Resources, Job
to ask for more than 70-something things—a promotion, less
Code: WFH, Human Resources, One Talbots Drive, Hingham, MA 02043. Fax: 781-741-4696. E-mail: resumes@talbots.com responsibility, a flexible work arrangement, a referral, candid
advice, special perks and much more.
EOE www.talbots.com All three books are available online at Amazon.com or in your
favorite local bookseller.
womenforhire.com
2007 WOMEN FOR HIRE CAREER EXPOS
Join us this year at the Women For Hire career expo near you. Whether you’re an
experienced professional or a graduating college student, our one-day events are your
ideal chance to launch or advance your career. Meet recruiters who are the front-line
decision makers to help you get your foot in the door. Hear about their exceptional
career opportunities and learn how you can join their teams.
These events are also the best chance to meet other dynamic women. Together you can
trade tips, resources and encouragement.
20,000
Chicago: March 13
St. Louis: March 15
TUNE-IN TO OUR
FAVORITE MORNING
SHOW
Watch for Workplace Contributor Tory
Johnson on ABC’s Good Morning America
where she frequently provides advice
on a wide range of career-related topics.
Beyond that, since keeping abreast of
the latest news and top trends is wise
for everyone in the workplace, tune-in
to GMA Monday through Friday from
Life's full of possibilities.
7am to 9am. It’s the best source for
everything you need to know to get Let inspiration lead the way.
your day started.
Subscribe Online
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your doorstep at no charge?
like never before. Here, we're always changing.
Visit womenforhire.com to sign up for free home delivery. Always evolving. It's our ability to move with and
often before the market that keeps us out in front.
We're inspired individuals, working together,
JoinUs We are a twenty-six year old national association whose mission is to support and
improving the industry as we go.
promote graduate women in business. We have chapters at business schools across the country, and
are particularly interested in having professional women get involved with our association.
Learn With Us Much of the support that we provide is through our To learn more about our inspiring culture and
national conference, local chapters, website (www.mbawomen.org) and Woman MBA magazine.
The national conference features panels and workshops of particular interest to female professionals, various opportunities, visit www.dell.com/WFH
as well as high visibility keynote speakers. Our local chapters often have events geared toward career
advancement and professional development. The website and magazine fulfill important roles in and build your personalized profile. Email your
2 0 0 5 / 2 0 0 6 S PON SOR S addressing many of the issues and opportunities presented to professional women.
3M IBM
resume to us.
Accenture Intel Interview WithUs Not really us, but the over fifty companies who have
AG Edwards Kellogg's recruiting partnerships with us. You can contact them in person, at the National Conference, or online,
Agilent Liberty Mutual at our Career Center. Careers at Dell. Consider the possibilities.
Alcoa M&T Bank
Amazon.com
American Airlines
MassMutual
Medtronic
Have Fun With Us Our National Conference is full of opportunities to get
Ameriprise Financial Russell Investment
to know each other, both in business and social environments. Local chapters frequently host events EOE
AON Group in which MBA students and local professionals can meet and network.
Bank of America Sears Holdings To find out more about the conference, membership or sponsorship go to: www.mbawomen.org
Corporation
BCG
Sodexho
Bear Stearns
Booz Allen Hamilton
Sony ANNUAL
Sprint Nextel
Capital One
Standard & Poor’s
CONFERENCE
Cisco Systems
Sun Microsystems & CAREER FAIR
Citigroup
T. Rowe Price
ConAgra Foods
Tyco November 2 – 3, 2007
Credit Suisse
UBS
Consider the possibilities.
Dell
United Technologies U. of Maryland - Robert H. Smith
Deloitte School of Business
Wal*Mart
Eaton
Waste Management Marriott Inn & Conference Center
FHL Bank of
San Francisco Wells Fargo
Goldman Sachs WASHINGTON, D.C. AREA
Why Get Organized?
Are we really supposed to believe that Randomly varying easy-to-change habits Getting it done now: Procrastination
being ultra organized and efficient with not only helps people to become better isn’t always a bad thing. For starters, it
our time isn’t all it’s cracked up to be? managers, but also to lose weight or repair can keep you from working on tasks that
Eric Abrahamson and David Freedman say relationships with spouses and children. ultimately turn out to be less important
See Your
yes. And in their new book, A Perfect Mess than you thought. In fact, putting off
Sticking to a schedule: A strict schedule undertaking almost any form of neatening
(Little, Brown and Company), they offer
is a great idea, assuming you can precisely or organizing will likely have some ad-
what they believe to be highly overrated
anticipate every turn of events that vantage, because it’s much more efficient
it’s our people that have made us the world’s the wrong goals? How do you know that
Also, some people will need to exert more
effort setting up a schedule than they
the things you are excluding from your life
largest operator of regional aircraft. With more as time wasters are really time wasters if
could possibly make up by having that
carefully crafted plan.
than 1,700 daily departures to 161 cities and 21 you’re excluding them from your life?
Longer-term planning: With the U.S. di-
countries, it’s obvious our employees play a People tend to get trapped in “habit webs.” vorce rate hovering around 50 percent, and
When they try to affect an important, use- the career-changing bible What Color Is
key role in our continued success. We value ful change, they find they’re stuck tight. Your Parachute? now well into its fourth
the talent and devotion they display each and But if they snip away at individual, thin,
supporting strands of the web, the web
decade of bestseller-hood, it’s not hard
to conclude that people are often kidding
every day. Ours is a culture of teamwork, can be loosened enough to permit more
important change. New behaviors lead
themselves when they think they’re ca-
pable of making decisions that will seem
dedication and camaraderie. It’s a rewarding to new experiences and to new thinking. wise five years from now.
EVg`Zg=Vcc^Òc^hi]ZldgaYÉhaZVY^c\Y^kZgh^ÒZYbVcj[VXijgZgd[bdi^dcVcYXdcigdaiZX]cdad\^ZhVcYhnhiZbh!egdk^Y^c\
egZX^h^dc"Zc\^cZZgZYhdaji^dch[dgVl^YZkVg^Zind[XdbbZgX^Va!bdW^aZ!^cYjhig^VaVcYVZgdheVXZbVg`Zihl^i]VccjVahVaZh
ZmXZZY^c\.W^aa^dc#
You Listen to Me! recognizes that his or her willingness The trouble, he says, of always being in
EVg`ZgÉhZmeZgi^hZheVchi]ZXdgZbdi^dcVcYXdcigdaiZX]cdad\^ZhÄZaZXigdbZX]Vc^XVa!]nYgVja^XVcYecZjbVi^XÄVhlZaaVhV[jaa to listen to others needs dramatic a rush and not being polite and patient
Xdbea^bZcid[Ój^YXdcigdahnhiZbh0hd[ilVgZVcYZaZXigdc^XXdcigdah0ÒaigVi^dchnhiZbh0VcYgZ[g^\ZgVi^dc!^chigjbZciVi^dcVcY We’ve all been irked by poor customer improvement and they’re eager to enough to hear someone out ranges from
hZVa^c\iZX]cdad\^Zh# service or sales people who act as though losing business to souring relationships.
make changes to modify their behavior.
they’d rather be anywhere but on the job. When a car salesman or a sales clerk fails
EVg`ZgZbeadnhbdgZi]Vc*,!%%%eZdeaZ^c)(Xdjcig^ZhVgdjcYi]ZldgaY#I]ZXdbeVcndeZgViZh'.'bVcj[VXijg^c\eaVcih! to listen to what you want, and instead
egdYjX^c\.%%!%%%egdYjXih[dg)&,!%%%\adWVaXjhidbZgh# You know, the people who treat us—the It’s not just those people who could
tries to push what they want to sell, most
customer or client—like they’re doing us a use some help. All of us are guilty
>[ndjVgZ^ciZgZhiZY^cZmXZaaZciXVgZZgdeedgijc^i^ZhVcYVXdbeVcnl^i]\gZViWZcZÒih!eaZVhZk^h^ijhVilll#eVg`Zg#Xdb$XVgZZgh#
of us walk away without opening our wal-
favor by taking our order or ringing up our in brushing off anyone who doesn’t lets. Similarly, we end friendships when
sale. They show little to no appreciation excite us. “Be honest. How often would we believe that the other party doesn’t
8VgZZgdeedgijc^i^Zh/
for us. All they want is our patronage. you say that you begin to tune-out during hear what we have to say.
:c\^cZZg^c\ EgdXjgZbZci a conversation once you’ve decided
6XXdjci^c\$6jY^i^c\ HVaZh$BVg`Zi^c\ Steve Kehela, president of ImprovFor- Kehela says one simple solution is to wait
that you know where the person is
=jbVcGZhdjgXZh BVcj[VXijg^c\$EgdYjXi^dc
Excellence.com, sees those folks as his headed,” asks Kehela. “I bet it’s quite for the other person to finish his or her
>c[dgbVi^dcIZX]cdad\n
greatest challenge and he’s built a busi- often.” entire statement before you begin to for-
Equal Opportunity/Affirmative Action Employer
ness on breaking their bad communication mulate a response. This doesn’t just mean
skills. As an improv expert, he conducts Kehela says it’s a dangerous habit waiting to speak until they’ve stopped. It
workshops designed to help companies in- because we miss important information. means not even thinking about what you
crease sales and improve their productivity Information that might be the difference want to blurt out until they’ve finished.
by perfecting their employees’ listening between people feeling that they were Then take a second or two to reflect and
skills. Inevitably, he says, at the end of really being heard or left assuming you respond. Good advice for all of us to
these popular sessions, every participant weren’t really listening to them at all. consciously follow.
womenforhire.com 11
Studio P
BEST BUY ADVERTISING
you should know
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PUBLICATION:
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TRAFFIC: office, someone is cursing. We’re
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PA: Schaffer
PREV PA: Schaffer, Gregory
other.
____CBM: Yet our conversations are some-
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copy of Cuss Control: The Complete
Book on How to Curb Your Cursing by
James O’Connor.
Dare To Shine!
find your moment
in the spotlight
We’re surrounded by people in the graduate in four years because she discov-
spotlight who are doing really great ered a new appreciation for precious time.
things—award-winning actresses turned There are women who not only manage
philanthropists, record-breaking politicians demanding careers and family life, but still
forging new paths for women, celebrity make time for worthy causes. Others are
musicians beating cancer and raising funds proof that loyalty and longevity with an
for the killer disease. employer need not be a thing of the past.
Get ready for your close up, ladies. We encourage you to find your own place
in the spotlight. Whether it’s lending an
We couldn’t reach those destinations without the women (and men) who work to make On the following pages, you’ll meet some ear to the troubled colleague in the next
our success – and theirs – a reality. At DHL, we’re committed to creating a diverse, of the women we think deserve celebra- cubicle, speaking up for those without a
open and respectful culture, and we’re committed to making sure our employees are tion. We will introduce you to a mother voice or spending a Saturday volunteering
both rewarded and challenged. We wouldn’t be where we are today without them. stricken with cancer who started a million instead of shopping, there are endless
And we know they are a major contributor to our accomplishments. What are you dollar business helping college students opportunities to make your mark.
ready to accomplish?
www.dhl-usa.com/hiremanyfaces/2
womenforhire.com 15
leadership
Pamela Nicholson: Loyal Leader
See Yourself Here You hear the stories all the time,
from the mail room to the board
She’s living proof that the right mix of
determination, perseverance and loyalty
can be leveraged for major success within
than 850,000 vehicles, Enterprise Fleet
Services, Car Sales and Rent-A-Truck
Divisions.
room. They started as the intern an organization.
©2007 Target Stores. The Bullseye Design is a registered trademark of Target Brands, Inc. All rights reserved.
and now they run the company. Only the third COO in Enterprise’s history,
Her title stands alone, but her humble
Enter Pamela Nicholson. a company now celebrating its 50th year,
We are a company with a clear vision. beginnings tell the whole story. Starting at
Nicholson stands out as a woman in a very
Enterprise Rent-A-Car as a Management
To be the best in everything we do. Trainee shortly after graduating from the
male-dominated industry, the automotive
business. Because she started her career
See how you can become a part of something great.
Maureen Crawford With a passion for recruiting millennials, Hentz has secured her
place as a thought leader inside and outside of the company for
her knowledge of how this youngest generation in the workplace
Hentz: TOP TALENT impacts business. Her prior experience as director of career
services at Wentworth Institute of Technology is the driving
Even though she is the manager of tal- force behind this ideology.
ent acquisition for Osram Sylvania, one
In addition to attending career fairs and other external recruit-
of the world’s leading lighting manu-
ing events, Hentz works with the company’s internal groups to
facturers, Maureen Crawford Hentz
champion women’s issues. She is involved in the Women’s Affinity
has no direct reports. She can’t lead
Group and was the founding Vice President of the Advocates
by command or pull rank on those
with People with Disabilities Affinity group, focusing on efforts to
beneath her. Instead, to get colleagues’
expand the recruitment of women and men with disabilities. She
support for her ideas and initiatives,
uses her HR skills to provide training on hiring and working with
Hentz must lead by influence.
people with disabilities.
She was hired to help diversify the candidate pool and to After observing Hentz in action, a colleague with a reputation for
improve sourcing. And she’s done just that by listening to being a tough cookie turned to her and said, “You really do care
peers and understanding what they need, not just pushing what about what you do. I can see your influence on the company al-
she wants to offer. Her recommendations are taken seriously ready and you’re really as good as we thought you were.” That’s
because of the trust she has built and the expertise she is awfully rewarding feedback for the woman who’s usually more
able to share. comfortable doling out the praise and recognition for others.
womenforhire.com 17
Carolyn Turknett: leadership
Living Ethically
Can one person really make a difference to while. Go ahead and take a stand even when others don’t. You’ll
be respected in the long run.
the ethical culture at work? Carolyn Turknett,
• Take responsibility for your own mistakes. In a successful or-
co-founder of an Atlanta-based consulting ganization, everyone must take responsibility for and ownership
of success and failure. Maintain personal accountability as well
firm, says yes. as hold others accountable. Don’t take everything upon your-
self, but be accountable for the things you are involved in. Take
In her book Decent People, Decent Company: How to Lead with responsibility for the success of the collective effort. Humility is
Character at Work and in Life, co-authored with husband Bob concerned with results, not recognition.
Turknett, she argues that if an individual—at any level in the
corporate hierarchy—leads with character, that person can create • Control your emotions. Believe that you can control your envi-
an organization with a culture of decency, respect, and integrity. ronment and affect change. If you cannot control your emotions,
you can’t manage others. Maintain emotional responses that are
Many women, however, find it difficult to disagree with their goal producing.
boss when they observe something wrong at work. They wonder
if it’s worth the risk to come forward about unethical activity • Remember that every little thing matters. Is there a difference
they’ve seen or heard. They may fear losing their jobs, benefits between stealing millions of dollars in company stock or a box
and financial stability, but recent research reveals that something of paper clips? In the most fundamental sense, the answer is no.
else may be at stake. The consequences might be worlds apart, but the action in both
scenarios is the same and they’re both wrong. Be sure to maintain
A Turknett Leadership Group study revealed that though female integrity when no one is watching because someone always is.
managers rated higher than male managers on 25 of 47 manage-
rial and leadership competencies and as good as male managers
Davies-Lawery
on 21 of the 47 categories, the only competency women scored
lower on was self-esteem. The study defined this category as a
high level of self-worth and confidence.
• Don’t wait around for others to act ethically. You might wait a
W DIVERSITY 8x10.75_2AD 12/22/06 11:00 AM Page 1
leadership
Kim Houlne: a performance update in the early stage of the business relation-
ship, the client offered their feedback in the form of a report card.
Working Solutions received mostly positive marks, but scored an
PERFECT Balance F in one category. Although Houlne was surprised and disap-
pointed to receive the low grade, her response was to smile and
As the mother of two young boys and the founder and chief exec- say, “Wow, I have never received an F before, but at least now
utive of a successful business, Kim Houlne knows the challenges I know we can only go up from here!”
of being a working mom. And her brainchild Working Solutions
is largely based on this concept. Instead of assigning blame or pointing fingers, Houlne gathered
her team to brainstorm next steps and decide how to best improve
The company contracts with home-based agents to provide client relations. She leads not through fear and intimidation,
customer service to leading brands, including Wyndham Hotels but rather through positively soliciting opinions and avoiding
and Resorts, Office Depot, Cingular and Kodak, in a variety of criticism and personal attacks.
industries. This virtual workforce includes more than 600 women
agents, all of whom are motivated and led by Houlne, which has In addition to keeping clients happy, she’s
meant low turnover and high growth for the company. a hands-on pro at making sure staffers are
satisfied too. On several occasions, Houlne
Houlne saw the demand for viable work-at-home employment
has gone above and beyond to ensure prop-
and seized the opportunity, creating a great environment for her
er work life balance and job satisfaction
Ready to join our team? workers in and out of the office. The proof is in the employees:
by making schedule adjustments, revising
For the last two years, Houlne’s corporate staff nominated Work-
Apply online today for full and part-time positions, store management opportunities and more: job functions, or even creating a new role
ing Solutions as a “Best Place to Work” in the Dallas-Fort Worth
entirely. And when some employees seem
area, and it ranked within the top 20 both years.
careers.homedepot.com
to be doing just fine with the workload
Her staff credits her calm, cool demeanor—even in the face of assigned, Houlne comes along and gently
challenge and adversity—as one of her impressive strengths. pushes them to reach new goals to expand
When Houlne and her senior managers met with a big client for their knowledge and skill sets.
The Home Depot is an Equal Opportunity Employer. Bilingual candidates are encouraged to apply. Available positions may vary by store.
womenforhire.com 21
m o r e t h a n 10 Wendy
Opening ts in 2007!
leadership
Hambleton:
restauran Partnering
With Integrity
In a profession sometimes plagued by
scandal, Wendy Hambleton stands out for
always playing by the rules. As a Partner
Cheryl
Now HiriNg
and Associate Director of Assurance with
Dorrell:
BDO Seidman, the world’s fifth largest
accounting network, her ethics are
uncompromising.
877-840-JoBS
assertive” by colleagues, bring her to the
forefront of a highly stressful, and at times
ethically ambiguous, field. Even though she gave up her original career aspirations to accommodate her family’s
wishes and she often misses out on time with her kids when she’s on the road, there
or apply online Hambleton works with BDO Seidman’s are rewarding moments that Dorrell says make running a family business worth all the
client service teams and clients to help sacrifices she has had to endure. She never tires of hearing a buyer exclaim that amid
www.realmexrestaurants.com resolve these sticky situations with ap-
propriate interpretations of accounting
thousands of things at a trade show, her products are the only ones they really love.
literature and how it applies to the clients’ Dorrell says communication with her stepfather can be difficult at times because he still
circumstances. Her style is to let people has a hand in the business and sometimes insists that his two cents be heard. Yet she
voice their opinions and concerns, provide takes comfort in knowing he could have picked someone else to run the ship, and she’s
advice as to what the rules say and why, proud that he believed in her and knew she could do it.
and keep the situation moving forward to
an appropriate resolution.
womenforhire.com 23
7HAT ARE YOU
leadership
Renee West:
MADE OF
GAMBLING ON DIVERSITY
Running a casino certainly isn’t of their operations.
just for the guys anymore. In
Her diversity efforts reach beyond what
fact, the scene on the strip has is required. West implemented a number
changed so significantly–with of industry-leading programs including
more family-oriented activities development of the industry’s first full-ser-
vice on-site housing community, allowing
than ever before–that women
employees to live closer to work, cutting
now rule the ranks. commute times by around 40 minutes each
way.
Meet Renee West, president and chief
operating officer of Excalibur Hotel & In addition, under West’s leadership,
Casino, a 3,991 room mega-resort with Excalibur Hotel & Casino is participating
more than 3,400 employees. A veteran of in an innovative ESL program called Sed
the gaming industry—previously holding de Saber, a self-study English-as-a-Second
positions at Caesar’s Palace and Station Language Program that enables the prop-
Casinos—West is the first and currently erty’s Hispanic employees to improve in
the only woman to lead a property on the their overall business performance as well
Las Vegas Strip. as their self-confidence in the workplace.
Aside from her many duties as COO Her managerial style differs from that of
within the MGM Mirage enterprise, one of other industry leaders because she did not
the world’s largest hospitality and enter- advance through the normal channels of
tainment companies, West was recently operations—marketing or finance. Instead
charged by the chairman to create a diver- West’s background is in human resources,
sity pilot program that may be modeled and she firmly believes that by being a
by the other 23 properties of the company, respectful manager and colleague she can
enabling diversity to become a focal point best support happy employees.
!DVANCING YOUR CAREER IS LIKE BUILDING A HOUSE 3UCCESS REQUIRES VISION A STRONG FOUNDATION
AND THE INTEGRATION DIVERSE BUT INTERCONNECTED FUNCTIONS !S A LEADER IN THE BUILDING MATERIALS
INDUSTRY 53'