Navigation (page 1 of 6)

Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level) 1 2 3 4 5 6

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.

Terminal 5
Departures level
Terminal 5 plan
L2 Departures level L2 Gate level L1 Gate level

Shopping
Accessorize Boots Dixons Travel Dixons ADD+ Excess Baggage Harrods Department Store HMV
L1 Gate level
8 9 10 12

6 5 24 21 23 30 26 22

Rolling Luggage Vodafone WHSmith World Duty Free (Sunglasses, Watches & Jewellery)
15 20

34 4 36 27

Services
American Express American Express and cash machines
10 3 25 16 31

Internet facility Travelex

38

39 7

40 33 19 35

G
4 2 3 Zone A 28 6 7 19 20 14 15 16 21 26 22 25 23 24 27 29 26

Arrivals

VAT refunds (Operated by Travelex)

Travelex and cash machines T5 Expo Gallery

Food and drink

5 Tuns Pub & Kitchen Caff Nero Carluccios Giraffe
32 1 14 12

Zone B

Check-in

Gordon Ramsay Plane Food Huxleys Wagamama

29 9 28

Entrance Entrance

38

Check-in
Zone C 39 Zone D Customs 30 31

Passenger lounges
32

Entrance

Zone E

Check-in
40 Zone F G 33 34 35 36 37

British Airways Galleries lounge north (by invitation only)

Accessible toilet Baby changing facilities Bureau de change
Zone J

British Airways Galleries lounge south (by invitation only)

Toilet men Toilet women Public areas

37

Internet facility Lift Passenger lounge/ Seating area Postbox Security/Passport Control Telephone

Entrance

Zone Premium H Check-in

Navigation (page 2 of 6)
Entrance

Cash machines Check-in Drinking water Escalator

Passenger areas Before/After Security Pharmacy

Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level)

1 2 3
3

4 5 6

Boingo Wi-Fi is present throughout the terminal Power charging points for electrical items are available throughout the departure lounge

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.

Terminal 5
Gate level
Terminal 5 plan
L2 Departures level L2 Gate level L1 Gate level

Shopping
Accessorize Boots Burberry Bulgari Caviar House and Prunier Chocolate Box Dior Dixons Travel
L1 Gate level
A7

5 2 38 39 46 4 31 13 25 52 19 32 41 21 16 30 11 17

Omega Paul Smith Globe Prada Reiss Rolling Luggage Smythson of Bond Street Sunglass Hut Swarovski Ted Baker Thomas Pink Tiffany & Co. WHSmith WHSmith Bookshop World Duty Free World Duty Free (inc. World of Whiskies & Cigar House) World Duty Free Express
6

12 42 33 23 14 40 22 10 20 15 37 47 24 28 29

Dixons Travel/Apple Dolce & Gabbana Glorious Britain Gucci Harrods

Multi-faith prayer room

4 3 27 2 14 15 51 9 16 17 10 5 6 7 8 11 A8 A9 18 A10

A6 A5 A4

Kurt Geiger
G
A11 A12

via stairs

via lifts

Arrivals

A3 A2 A1

Links of London Mappin & Webb Montblanc Mulberry

19 20 21 23 22 24 25

26

Services
29 A13/14 35
28

To additional departure gates 1-7

Transit to gates B32-B48 and gates C52-C66

A15 A16/17 45

American Express Be Relax Internet facility

27

26 50 34

Shoe shine Travelex and cash machines

49 9

51 36

34 30 12 31 32 33 37 38 39 40 13 41 42 43 50 36 44 46 47

Food and drink

49 48

52

To British Airways lounges and south galleries

Caviar House and Prunier Seafood Bar EAT. Espresso ITSU

44 35 48 45

49 A18

Wetherspoon Bar and Restaurant The Crown Rivers Pret A Manger Starbucks V Bar
Toilet men Toilet women 1

8 18 43

A19

Navigation (page 3 of 6)
Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level) 1 2 3 4 5 6
To additional departure gates 18-24
A23 A21 A22

A20

Accessible toilet Baby changing facilities Bureau de change Cash machines Drinking water Escalator

Internet facility Lift Multi-faith prayer room Play area (stay & play) Passenger lounge/ Seating area

Passenger areas

Power charging points for electrical items are available throughout the departure lounge

Boingo Wi-Fi is present throughout the terminal

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.

Terminal 5

Shopping
Terminal 5 plan
L2 Departures level L2 Gate level

Terminal 5B (Gates 32-48)

Boots Collection Harrods Rolling Luggage

11 8 4 6

Sunglass hut WHSmith World Duty Free

10 5 7

L1 Gate level

Services
L1 Gate level

Gate 47/48

American Express Be Relax

2 3

Internet facility Travelex

12 9

Gate 46 Gate 32/33

1

Food and drink

G Arrivals

Caf Apostrophe

Wetherspoon Bar and Restaurant

13

Gate 34 Gate 35

3 4 5 6 7

Gate 45

Baby changing facilities Bureau de change Escalator

Lift Passenger lounge/ Seating area Toilet men Toilet women

Passenger areas Pharmacy

9 10 11

Gate 44

Internet facility

Escalator up to British Airways Galleries lounge invitation only

12

13

Boingo Wi-Fi is present throughout the terminal Gate 43 Power charging points for electrical items are available throughout the departure lounge Gate 36

Gate 42 Gate 37 Gate 38 Gate 39

Navigation (page 4 of 6)
Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level) 1 2 3 4 5 6

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.

Terminal 5

Shopping
Terminal 5 plan
L2 Departures level L2 Gate level

Terminal 5C (Gates 52-66)

Boots WHSmith

3 4

World Duty Free

Services
L1 Gate level

BA customer services desk Cash machines

L1 Gate level

8 7 9

Orientation zone Vending machine

1

6 10

Multi-faith prayer room

Gate 61

Food and drink

Gate 62

Arrivals

Starbucks

1 Gate 63 Gate 57

Accessible toilet Baby changing facilities

Lift Multi-faith prayer room Passenger lounge/ Seating area Toilet men

Toilet women Passenger areas Pharmacy

Gate 56

2 Gate 64

Cash machine Drinking water Escalator

Gate 55

4 5 Gate 65 6 7 8 Gate 66

Boingo Wi-Fi is present throughout the terminal Power charging points for electrical items are available throughout the departure lounge

Gate 54

Navigation (page 5 of 6)
Gate 53

10

Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level)

1 2 3 4 5 6
Gate 52

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.

Terminal 5

Shopping
Terminal 5 plan
L2 Departures level L2 Gate level

Arrivals - onward travel (ground level)

Leisure Link WHSmith

36

48 37

World Duty Free

42

Services
L1 Gate level

American Express American Express and cash machines

L1 Gate level

44

46 49 45 40

Europhire Excess Baggage National Express Rail ticket desk Taxi desk Travelex Travelex and cash machines
41

53 33 47 52 32 43 38

British Airways baggage and customer service desk British Hotel Reservation Centre (BHRC) Shop and Collect pick-up point

UK Arrivals
33

Car rental and Travel Information Centre

G Arrivals

39

Wallis Road Walrus Road

34 31 30 29 28 1 2 3
Entrance Entrance

Food and drink

35 36 37 38 39 32 5
Rail Station Entrance/Exit

International Arrivals
43 40 41 42 44
Entrance

Costa
Escalator up to British Airways galleries Lounge invitation only

51 34

Krispy Kreme Marks & Spencer Simply Food

50 35

Giraffe Juice

52

4 27 26 6

Bus and coach stop allocation

Business Parking, Long Stay T5 Express Coach National Express Express Coach Railair
22 11-15 9 16, 16a, 16b 26-27 10 1-8 24 25 21

42

Lift to short stay carpark

7 8

53 9

Car Rental (on airport): Avis Budget, Europcar National 19 Alamo, Enterprise, Hertz Car Rental (off airport): Dollar Thrifty, Sixt Car Parking (off airport): Click Park, Purple Parking, Purple Parking Business, Reeds Taxi (between stands 21 and 22)
28 29

To Underground and Heathrow Express trains for central London and Heathrow Central (Terminals 1 and 3). For Terminal 4 change at Heathrow Central

51 10

22

Plaza
11 12
Entrance

42

42 46 47

45

Group Travel Hotel Hoppa, Hotel by bus, T4 Hilton Hotel

48 13 14 15
Entrance

Lift to short stay carpark

49

50

Oxford the Airline Transport for London (TfL) drop / stand Staff bus N1 / N5 Staff bus N2
Waiting area

Navigation (page 6 of 6)
Heathrow Airport overview Departures level Gate level Terminal 5B (Gates 32-48) Terminal 5C (Gates 52-66) Arrivals onward travel (ground level) 1 2 3 4 5 6

Lift to short stay carpark

19 18 17

16

BA and BA Crew coaches

Lift to short stay carpark

Wallis Road Walrus Road Coach waiting area

Passenger lounge
Baby changing facilities Baggage reclaim Bureau de change Cash machines Drinking water Escalator Information point Passport control Security control Lift Lost property Meeting point Passenger lounge/ Seating area Taxi Toilet men Toilet woman Public areas Passenger areas Before/After Security

Boingo Wi-Fi is present throughout the terminal

www.heathrowairport.com

Version 5.0 Heathrow T5 10/12 2012 BAA Airports Limited. Published: October 2012.