OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK I 25 REMOVE AND DISPOSE GARBAGE

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM Remove and dispose garbage Know the procedure for garbage removal and disposal

TRAINING OBJECTIVES

Remove and dispose garbage using standard operating procedures

SPECIAL NOTES

Trainer should know location of the garbage area of the hotel

ENVIRONMENT FACTORS EQUIPMENT 2 dust bins Garbage bag

Trainer and trainee to stand side by side (check left or right handed)

MATERIALS None

AUDIO VISUAL AIDS None

LESSON PLAN

REMOVE AND DISPOSE GARBAGE

A-ATTENTION

Ice breaker Link back

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention Objective

Allow the trainee to experience a sight wherein he is in a public area and someone removes garbage in front of him in an unsightly manner. By the end of todays session, you will be able to remove and dispose from any area using standard operating procedures.

Need

You will be able to deal with garbage from any area without feeling lost of compromising on the cleanliness and hygiene standards of the hotel.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

REMOVE AND DISPOSE GARBAGE WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?

BBREAKDOWN
TRAINER DEMONSTRATES

1. Select the garbage bin

By selecting the garbage bin, which has litter in it

Why do we select the dustbin?

2. Collect the garbage

By collecting litter from other bins and tilting into the selected bin lined by a garbage bag By carrying the dust bins in your right hand to the selected garbage bin and tilting the litter into the bin

Why should we collect all the garbage from the area all together?

See the dust bin Cleanliness with garbage in it Standard Ensure that litter from the dustbin is thrown

Cleanliness Ensures standard Ensures that the litter can be disposed together

See that the litter from all the bins is collected in this main garbage bin See that the dust bin is carried in the right hand firmly.

What if all the garbage does not fit into one garbage TRAINEE PRACTISES STEPS bag? 1- 2 (STAGE 1)

Take one more garbage bag and collect the remaining garbage

WHAT IS THE STEP?

HOW IS THE STEP DONE?

BBREAKDOWN
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT? See that the garbage bag is tied neatly See that the garbage is not visible from outside See that the bin is carried in the right hand firmly.

3. Knot the garbage bag

4. Remove the garbage bag

By checking the bag is full enough By holding two Why do we need to ends and tying ensure that the bag together to seal the garbage inside is full enough? the bag Why do we pull out the garbage bag By firmly holding gently? the garbage bag by the knot in one hand By pulling it gently out while holding of the garbage bin in place with the other hand By checking that the garbage bag TRAINEE is intact and PRACTISES STEPS holding all the 3- 4 (STAGE 2) garbage together

Ensure garbage bag space is utilized to the full Ensure the bag is not over flowing with garbage Cleanliness Ensures standard Ensures that the litter can be disposed without spillage

What if the garbage bag is torn?

Place the torn garbage bag with the garbage inside another intact garbage bag

WHAT IS THE STEP?

HOW IS THE STEP DONE?

BBREAKDOWN
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

5. Select Garbage room

By checking the type of garbage in the bag By storing dry garbage in the dry garbage room By storing the wet garbage in the wet garbage room

Why is it important that the garbage is placed in the correct garbage room?

See that garbage Ensures standard is in the correct Ensures garbage room can be stored in the correct temperature to prevent rot and create foul smell Ensures hygiene

6. Dispose garbage

By carrying the bag firmly in our hands away from the ground By neatly placing the garbage bag inside the appropriate room

Why we should not drag the garbage bag to the garbage room?

TRAINEE PRACTISES STEPS 5.6 (STAGE 3)

Ensures the See the garbage garbage bag bag is placed remains intact intact and neatly inside the Ensures there is no garbage room spillage of garbage along the way Ensures cleanliness and hygiene

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

REMOVE AND DISPOSE GARBAGE Ask the trainee if he has any questions

C-CHECK

Have the trainee run through the steps and stages verbally Questions on any detail not mentioned during the Verbal Check (eg): Why do we not drag the garbage bag full of garbage? Why is it important to store the garbage in the appropriate garbage room?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practiced. Coach if necessary. PRAISE LINK FORWARD Recognize and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.