OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

FRONT OFFICE OPERATIONS FO I 09 FEED PAPER INTO MESSAGE PRINTER

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES Feed paper into message printer Know the procedure for feeding paper into message printer Check if message printer is in working order Learn the correct procedure of feeding paper into message printer Handle all equipment safely None None Trainer and trainee to stand side-by-side (check left or right handed) MATERIALS 1 Message slips roll to feed AUDIO VISUAL AIDS None

PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT 1 Message Printer (40 column)

LESSON PLAN Ice breaker Link back

FEED PAPER INTO MESSAGE PRINTER

A - ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

By asking questions: Have you used this printer before? Have you seen Front office printing messages through this printer? Why is it important that the paper is always fed into this printer?

Objective Need

By the end of todays session, you will be able to feed the message slips into this printer Learning this task will enable you to set the printer right every time that you see that the paper has gone off. This will ensure that messages print quickly and with correct alignment when command for printing is given.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

FEED PAPER INTO MESSAGE PRINTER WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?

B BREAKDOW N

1. Select correct paper

By looking at the perforated edges of the paper (Message slip roll or wake call printing paper) By inserting the paper into the tractor with the logo side facing down By pressing the tractor lock downwards

TRAINER DEMONSTRAT ES To ensure smooth flow of feed What will we check paper while selecting the paper? What will you check while feeding the To print on the paper? side where the logo present

Hear the paper go smoothly into the Tractor (side clips)

2. Feed paper through tractor

Feel the fit

3. Lock the tractors

What can happen if you do not lock the tractor?

To ensure paper alignment

Feel it lock

TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

4. Switch printer on

By pressing the online button at the printer

What happens when online button is pressed?

Paper automatically scrolls to set at the point from where printing should begin

See logo scroll into vision See the line where the printers head comes to rest Switch off printer, take paper out by releasing tractor lock and repeat Steps 24

What will you do if the alignment goes wrong after pressing the online button?

TRAINEE PRACTICES STEP 4 (STAGE 2)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

FEED PAPER INTO MESSAGE PRINTER Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): What do we check while selecting the paper? How do we ensure the paper feeding is correct?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.