Airport

Guide
Frankfurt Airport at a Glance

Good to Know Getting Ready to Travel Parking Getting to the Airport by Bus or Train Airlines from A to Z Check-in, Luggage, Checks Shop & Experience Duty Free Shopping Food & Beverages Services from A to Z Lounges Map of Terminals

417 67 89 1011 1215 1617 1825 20 2223 2425 2635 3637 38

Download free of charge: the Fraport Airport App for the iPhone and Android-compatible smartphones. It is also available as a web application. For more information, see the centerfold. 2 3

Let us

show you
Then roam freely

where everything is

What should I know before starting my trip? Where is the best place to park? How should I prepare for check-in? In the following pages, you will find the answers to these questions and many more so you can enjoy your trip right from the start.

Getting Ready to Travel Parking Getting to the Airport by Bus or Train Airlines from A to Z Check-in, Luggage, Checks 4

67 89 10 11 1215 1617 5

Good to Know. Getting Ready to Travel

Be Prepared
Valuable tips for your trip

Carry-on and checked luggage: what may go where?

Checked bags Carry-on luggage (up to 100 ml) Mixtures of liquids and solids and materials of similar consistency (e.g. soup, syrup) Checked bags Carry-on luggage

Passenger Assistance At Frankfurt Airport, FraCareServices provides personalised assistance for disabled passengers and those with limited mobility free of charge. To take advantage of this service, please contact your airline or travel agent at least 48 hours prior to departure. For security reasons, it is not possible for you to book this service directly. Parking for disabled persons is available in the parking facility P 4 at Terminal 1 and the parking facility P 8 at Terminal 2. Simply follow the signs. If you are arriving or leaving by train, you can obtain assistance by calling the Mobility Service Office of Deutsche Bahn at +49 (0) 180 5 512512 ( 0.14/min).** On the day of your departure, go to your airlines check-in desk as usual, or to one of the call points to notify the service that you have arrived. There are call points around the terminals (please see the map on page 38 for their locations). Please use the call button to talk to the mobility service.

Items of everyday use, such as nail scissors, disposable razors, and pocket knives with a maximum blade length of 6 cm* Checked bags Carry-on luggage (up to 100 ml) Perfumes, cosmetics, mascara, pastes, including toothpaste, sprays and aerosols Checked bags Carry-on luggage Personal medications, baby food Checked bags Carry-on luggage Gas and gas containers, naphtha lighters*, paint spray cans

Checked bags Carry-on luggage (up to 100 ml) Liquids, such as water, lemonade, coke and other refreshments Checked bags Carry-on luggage (up to 100 ml) Gels, including shampoo and shower gels, cremes, lotions and oils Checked bags Carry-on luggage (up to 100 ml) Shaving cream, foams, deodorants, and other products in pressurised containers

Tip: Porter and Escort Service for Everyone You can reserve a personal porter or escort service, which then takes you to your destination comfortably and via the shortest route. See page 31 for more information.

Please see our information on dangerous goods at www.frankfurt-airport.com under Check-in & Luggage, Baggage, Dangerous Goods.
Products carried in hand luggage must be placed in a transparent, reclosable bag with a maximum capacity of one litre. Please note that each passenger may only carry one such bag. Medications and baby food are exempt from this requirement. * Other EU countries may have different regulations from those in Germany. Please contact your airline ahead of time to obtain information.

** This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

Be Prepared

Be Prepared

Good to Know. Parking

Parking Made Easy

Frankfurt Airport offers parking services for every need

Parking at the Terminals

Holiday Parking When going away on vacation, you can take advantage of our attractively priced Holiday Parking Lot, which is conveniently located right on the airport premises. A free shuttle bus takes you to your terminal. The rates for one week start at 49. Brand new: On www.frankfurt-airport.com you can reserve your parking space in advance for only 5! Tip: Early Bird Online Rates Book early and reap major savings! You can reserve a terminal parking space between nine months and four weeks before your trip. Go to www.frankfurt-airport.com and save up to 53 percent. Minimum duration of parking: seven days. Our Parking Rates at a Glance g Terminal Parking at Terminals 1 and 2 (TP) g Business Parking in P 4 at Terminal 1 (BP) g Holiday Parking lot during high season from April to October (HP HS) g Holiday Parking lot during low season from November to March (HP LS)
Duration of parking
Up to 30 minutes Up to 60 minutes Each additional hour or part thereof Max. daily rate Each additional hour or part thereof Each additional day (max.) 1 week Each additional day or part thereof 2 weeks 3 weeks Each additional week

Whether you are departing from Terminal 1 or 2, you can take advantage of the parking facilities with capacity for more than 14,000 vehicles, which are conveniently located right at the terminals. They are open 24 hours, and you can use them without making reservations in advance or entering into a contractual obligation. g Terminal 1 / P 2 + P 3, Terminal 2 / P 8 + P 9 Rates: 4 per hour | 25 per day | 115 per week Business Parking

If you fly out of Terminal 1 often, but not on a regular basis, and are usually in a hurry, the Business Parking service is just right for you. A separate entrance, extra-wide parking spaces, and only a short walk to the check-in halls without having to change levels make sure your trip gets off to fast, comfortable start. Best of all: You remain flexible, with no need to book in advance or sign a contract. g Follow the signs for Business Parking (P 4 at Terminal 1) Rates: 5 per hour | 29 per day | 145 per week Parking for Disabled Persons g Terminal 1: P 4 (row 225) Terminal 2: P 8 (level U 4, row 17) Rates: 4 per hour | 25 per day | 115 per week Parking for Women g Terminal 1: P 1 (row 126), P 4 (row 225), P 5 (row 326) P 1 + P 5: 4 per hour | 25 per day | 115 per week P 4: 5 per hour | 29 per day | 145 per week 8
Parking Made Easy

TP BP (P 4)
2.50 4.00 4.00 25.00 4.00 25.00 10.00 5.00 5.00 5.00 29.00 5.00 29.00 10.00

HP HS
3.60 3.60 3.60 3.60

HP NS
3.60 3.60 3.60 3.60

23.50 23.50 23.50 23.50 64.00 49.00 5.00 5.00 84.00 64.00 20.00 15.00

115.00 145.00 145.00 215.00 30.00 70.00

175.00 285.00 104.00 79.00

For updates and other offers see www.frankfurt-airport.com.

Parking Made Easy

Good to Know. Getting to the Airport by Bus or Train

Comfortable Travel to the Airport

Get here in style by bus or train

From Train to Plane and Back Again The regional and long distance train stations are optimally linked to the airport terminals (see map on page 38). g You can walk straight to Terminal 1. g It only takes a few minutes to get to Terminal 2 by shuttle bus (leaves from the bus station in zone B in front of Terminal 1) or Sky Line (leaves from Concourse B in Terminal 1). g Regional train station (S-Bahn metropolitan trains, re gional and local services): Terminal 1, access via Level 0 g Long-distance train station: opposite Terminal 1 Bus Connections g To nearby towns and cities from Terminal 1 (public bus station, bays 14-24) and from Terminal 2 g Lufthansa airport buses to Heidelberg, Mannheim, and Strasbourg: from Terminal 1, Concourse B West (Arri vals level). Purchase tickets from Lufthansa or the driver. g Frankfurt Airport to Frankfurt-Hahn Airport: Terminal 2, Concourse E. The trip takes about 1 hour and 45 minutes. Deutsche Bahn Information and Tickets There are Deutsche Bahn (DB) Travel Centers and Service Points at the regional train station and the AIRail terminal, open from 6 a.m. to 10 p.m. For long-distance train connections, please consult our journey planner at www.frankfurt-airport.com, or the DB Travel Service at +49 (0) 180 5 996633 ( 0.14/min).* Within Germany, you can take advantage of reduced price Rail&Fly tickets for travel to the airport; information is available from your airline and DB.
*This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

Commuter Trains (S-Bahn) You can take the S 8 and S 9 trains from the airport straight to Frankfurt, Wiesbaden, Mainz, Kelsterbach, Offenbach, and Hanau. Change trains at Frankfurt/Main central station for other cities. Lufthansa AIRail Service To take advantage of Lufthansas AIRail service, you must check in and get your boarding pass at least 15 minutes before the train leaves. If you are traveling from Cologne and Stuttgart, you can take advantage of the convenient online or mobil check-in service or go to the Lufthansa check-in desk to get all boarding passes. Lufthansa passengers originating in Siegburg/Bonn can check in from a smartphone up to 15 minutes before the train leaves the Cologne central station; a Mobile Boarding Pass is sent to their phone. They can also check in and print out their boarding passes at home. Check-in at the Siegburg/Bonn station is not possible. They can then check their luggage at the baggage drop at the AIRail Terminal at Frankfurt Airport. More information is available at www.lufthansa.com.

Tip: Check-in at the AIRail Terminal If you are arriving by train, you can use the convenient luggage check-in at the AIRail Terminal (on the pedestrian bridge connecting the long-distance train station and Terminal 1). See pages 1215 for a list of the airlines that offer this service.

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Comfortable Travel to the Airport

Comfortable Travel to the Airport

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Good to Know. Airlines from A to Z

Airlines from A to Z
Well over 100 airlines operate at Frankfurt Airport. The following alphabetical list helps you find your airlines check-in desks. For up-to-the-minute information, please go to www.frankfurt-airport.com.

Airline

Code Terminal Concourse Desks

JP AEE EI SU AH KC BT MSC AC CA EN AEA AF AI MK MLD SW AP TS VIM AB LV AZ MHK AA NH FG IZ RNV OZ KK OS PHW A B D E B E E D C B B E D B D B D A D D E E D E E B E C E B D A E 51461 LH 669674 964968 678681 988991 791795 805820 980985 961968 801804 801804 675678 805820 474479 880885 51461 LH 675678 517524 474479 51461 LH 683685 854855 961963 480482 941960 991992

Airline
Avion Express

Code Terminal Concourse Desks

NVD JA CFE BRU BV BA BM FB BUC KRP CX CI MU DE CAI OU OK CY DLN DL UDN DNV MS LY EK ERT ET EY EW AY BE E D E D D E A C D E E D D C D A D B D D D D B C E E B E B E E 485489 791795 995999 988989 485487 941946 491492 949951 911912 841852 51461 LH 809810 474479 916920 815820 854859 751753, 773783 901906 51461 LH 704705 841860 901906 805820

Adria Airways Aegean Airlines Aer Lingus Aeroflot Air Algrie Air Astana Air Baltic Air Cairo Air Canada Air China Air Dolomiti Air Europa Air France Air India Air Mauritius Air Moldova Air Namibia Air One Air Transat Air VIA Bulgarian airberlin Albanian Airlines Alitalia Alnaser Airlines American Airlines ANA Ariana Afghan Airlines Arkia Israel Airlines Armavia Asiana Airlines Atlasjet Airlines Austrian Airlines Group AVE.com

B&H Airlines BA CityFlyer Belavia Blue Panorama Airlines British Airways British Midland International Bulgaria Air Bulgarian Air Charter

Carpatair Cathay Pacific Airways China Airlines China Eastern Airlines Condor Corendon Airlines Croatia Airlines CSA Czech Airlines Cyprus Airways

Dalmatian Delta Air Lines Dniproavia Donavia

Egypt Air El Al Israel Airlines Emirates Eritrean Airlines Ethiopian Airlines Etihad Airways Eurowings

Finnair Flybe

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Airlines from A to Z

Airlines from A to Z

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Good to Know. Airlines from A to Z

Airline Code Terminal Concourse Desks
VQ FHY TGZ GHY ST GWI GH GF HHI HCC IBS FI IR JL JU JFU JAF KBR KE GW KU LA LO LH LH LG MH KM E E D D D E E D E D E E C D C D E D D D D D E A A B A D C B D D E E E E D D E B E D 897899 880899 913918 669674
Night-Before Check-in Please contact your airline to find out when the check-in desks are open and whether all those traveling together must be present for night-before check-in. Check-in at the AIRail Terminal Those arriving by train can use the convenient check-in at the AIRail Terminal.

Airline

Code Terminal Concourse Desks

AT RJ SBI SOV SP SV SQ ZY SMR SA UL ERO XQ XG SUW RB VR TWI JJ TP RO UN TUI TU TK TUA PS UA US HY VN VLM GXL IY B E E E A E D C D E B E C D D D A E E D C A B C D D C B D D B C D D D D E 957959 717722 51461 LH 474479 741748 818819 861868 759767 658685 850852 863864 501511 734744 880899 808815 805820 51461 LH 941960 658685 965968 791795 886899 886899 493495 988990 953968 941960 51461 LH 948950 849852 708720

F G

FlyHellas.com Freebird Airlines Georgian Airways German Sky Airlines Germania Germanwings Globus Gulf Air

986999 890891

R S

Royal Air Maroc Royal Jordanian S7 Airlines Saravia-Saratov Airlines SATA Internacional Saudia

SAS Scandinavian Airlines SK

883885

Singapore Airlines Sky Airlines Somon Air

H I J

Hamburg International Holidays Czech Airlines Iberia Express Icelandair Iran Air JAL Japan Airlines Jat Airways Jet4you Jetairfly

907910 941960 708712 816820 701702

South African Airways Srilankan Airlines Sun d'Or SunExpress SunExpress Deutschland Sunny Airways

Swiss International Air Lines LX 801804 841847 891895 917920 51461 LH 51461 51461 314 886889 733736 493497 880885 980985 Syrianair TACV-Cabo Verde Airlines

KLM Royal Dutch Airlines KL Koral Blue Airlines Korean Air Kuban Airlines Kuwait Airways

Tailwind Airlines TAM Linhas Areas TAP Portugal Tarom Transaero Airlines TUIfly Tunis Air Turkish Airlines Turkmenistan Airlines

LAN Airlines LOT Polish Airlines Lufthansa Lufthansa Luxair

Thai Airways International TG

Malaysia Airlines Malta

MEA Middle East Airlines ME MIAT Mongolian Airlines OM Montenegro Airlines YM HG LBT OLT WY PC PK QF QR RKM FV

Ukraine International Airlines United Airlines US Airways Uzbekistan Airways

N O P Q R

NIKI Nouvelair Tunisie OLT Express Oman Air Pegasus Airlines PIA Pakistan International Airlines Qantas Airways Qatar Airways RAK Airways Rossiya

V
952956

Vietnam Airlines VLM Airlines XL Airways Germany Yemenia Yemen Airways

X Y

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Airlines from A to Z

Airlines from A to Z

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Good to Know. Check-in, Luggage, Checks

Relaxed Check-in
Get your bags safely on their way

Check-in Please have your flight documents, ID or passport, and visa (if required) ready. A number of airlines also offer online check-in services or quick check-in machines. We recommend to be at airport about three hours ahead of time. At www.frankfurt-airport.com you will find detailed information.

Automated Border Checks In Terminal 1, Concourse B, Level 2 (when leaving Germany) and Level 3 (when entering Germany), you can pass the border check with a digital iris scan. If you have a valid machine-readable passport, you can register for this option free of charge at the Enrollment Center in Terminal 1, Concourse A, Level 2. The irises of your eyes are scanned and digitally saved in a database together with your passport data. In Terminal 1, Concourse C, Level 3 (when entering Germany), passengers who have one of the new e-passports can also take advantage of the EasyPASS border checks with automatic face recognition. Use of this service is also free of charge, and no advance registration is required. Baggage Carts Baggage carts are available for a deposit at more than 100 dispensers. The deposit is refunded in cash when you return the cart. It is not necessary to pay a deposit in the post-security areas. Luggage storage If required leave your heavy or bulky luggage, coat, or important documents at our left luggage facility. g Terminal 1, Concourse B, Level 1 Open daily 24 hours g Terminal 1, Concourse B/C, Level 2 g Terminal 2, Concourse D, Level 2 Open daily from 6 a.m. to 10 p.m.

Tip: The Night Before Check-in Please consult the table on pages 12-15 to see whether your airline offers this service.

Luggage Regulations and Checks Prior to departure, you and both your checked and carry-on bags are screened for forbidden objects. You can view the list of objects that are not allowed at www.frankfurt-airport.com. Your checked-in bags are automatically checked. It may occasionally be necessary to open a bag when you are not present. Lock them in the usual way, but please do not use any padlocks. Dangerous Goods You are not allowed to travel with any hazardous goods. For a detailed list of items that are allowed and prohibited in carryon and checked luggage, go to www.frankfurt-airport.com then Check-in & Luggage, Baggage, Dangerous Goods.

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Relaxed Check-in

Relaxed Check-in

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to pass the time at the airport

Great ways

Grab a snack or drink, purchase a gift for your loved ones, or just take a moment to take in the nonstop activity of the airport. Get ideas from the following pages and find out where you can indulge in culinary pleasures in a comfortable atmosphere, experience an extraordinary diversity of shops and lifestyle, or treat yourself to a dose of wellness.

Duty Free Shopping Food & Beverages

20 2223 2425

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Excellent Shopping
Duty free diverse & attractively priced

FRA Airport

App

le on Availab nd re a App Sto y, also la p Google -App b e W s a

download now for free!

Great Value at Bargain Prices At Frankfurt Airport, we offer our guests many opportunities to snap up real bargains in Duty Free and Travel Value shops. Your favourite perfume or a top-of-the-line whiskey: All of the items you can buy after passing the boarding pass check comply with security regulations. That way, you can shop to your hearts content, without having to worry about security. Any liquid products purchased are sealed in special bags that may not be opened until you have arrived at your destination. Customs regulations still apply. The sales staff will be happy to answer your questions. You can also plan your shopping in advance; the prices of over 10,000 different products are listed online at: www.frankfurt-airport.com
iPhone

Android

Web-App

Tip: Did you know that you can take advantage of the attractive prices in our Duty Free shops no matter where you live or what your destination is? Our offers are valid for all air travelers.

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Excellent Shopping

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Shop & Experience. Shopping

Endless Shopping
From must have accessories and elegant fashions from the top brands to something fascinating to read during the flight at Frankfurt Airport you will be sure to find what you have in mind. Trendsetters, fashion fans, and world travelers stock up on the latest inspirations here, 365 days a year.

ftc cashmere: Cashmere clothing and accessories The owners of ftc have created a sought-after cashmere collection with guaranteed top quality that is produced in keeping with ethical principles.
Shopping Boulevard Terminal 1, Concourse B, Level 2 6 a.m. to 9.30 p.m.

Christ Jewelry for All Occasions Germanys leading vendor of jewelry and watches offers you top quality and service, international brands, and designer collections a whole fascinating world of its own.
Airport City Mall Frankfurt (8 a.m. to 8 p.m.) Shopping Avenue Terminal 1, Gate B, Level 2 Terminal 1, Gate A, bei Gate A 11 Terminal 2, Gate E, Level 3 6 a.m. to 9.30 p.m., partially longer

Fossil: Vintage style accessories Since 1984, Fossil has been making an impact with its range of handbags, belts, leather accessories and sunglasses.

Relay News to Go The place to quickly pick up a magazine, book, travel guide, or trade journal before heading out. A well-stocked Relay shop is always near you at the airport.

Shopping Boulevard Terminal 1, Concourse B, Level 2 6 a.m. to 9.30 p.m.

There are Relay shops all over Terminals 1 and 2, 7 a.m. to 10 p.m., partially longer and earlier

Marc OPolo: The fashion brand This fashion label for men and women was founded in Stockholm in 1967 and is regarded as the inventor of casual wear.

PnA Hotspot for Fashionable Accessories Experience, style, and well-thoughtout concepts characterize the range of top-quality accessories, knits, scarves, blouses, shirts, ties, leather items, and jewelry at PNA.

Shopping Boulevard Terminal 1, Concourse B, Level 2 6 a.m. to 9.30 p.m.

Terminal 1, Concourse A, Level 2 6 a.m. to 9.30 p.m. Endless Shopping

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Endless Shopping

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Shop & Experience. Food & Beverages

Tasty enjoyment
A great way to make the time fly by until your plane leaves is to enjoy a tasty snack, pay a relaxed visit to a restaurant, or down a thirst-quenching drink. Take advantage of our many culinary offerings! In the following youll find a sampling of our huge range of food & beverage outlets.

Dlicut Delicious Delicacies Enjoy this restaurants special architecture and exciting selection of gourmet foods with exceptional sandwiches, salads, soups and tasty desserts.

March Natural Bakery Stroll between inviting market stands and choose from a plethora of high-quality, fresh products from regional suppliers.

Terminal 1, Concourse A, Level 2 Phone: +49 (0) 69 690-24951 6 a.m. to 10 p.m.

Terminal 1, Concourse B, Level 1 Phone: +49 (0) 69 690-25948 6 a.m. to 10 p.m.

Kfers Enjoyment with a Panoramic View The popular central meeting place in French bistro style, featuring a magnificent view of the apron.

dean&david: fresh to eat Healthy, creative fast food in a relaxed setting. Salads, multigrain and whole-grain breads, curries, soups, sandwiches, wraps, and beverages always fresh and 100% natural.

Shopping Avenue, Terminal 1, Concourse B, Level 2, Phone: +49 (0) 69 690-59157 6 a.m. to 10 p.m.

Airport City Mall Terminal 1, Concourse A, Level 0 9 a.m. to 10 p.m.

Starbucks Inspiring Cup after Cup Coffee creations, sweet treats, hearty snacks, and an atmosphere that invites you to relax for a little while before or after your trip. Everything is also available to go.

Nordic Bakery an Oasis of Peace at the Airport The first in Germany: Scandinavian design meets classic bakery and Nordic hospitality.

Shopping Avenue, Terminal 1, Concourse B, Level 2, Open 24 hours; Terminal 1 C, Level 2, 6 a.m. to 10 p.m.

Shopping Plaza Terminal 2, Concourse D/E, Level 3 6 a.m. to 10 p.m. Tasty enjoyment

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Tasty enjoyment

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Just

let go

for a change

while knowing that everything is under control

Enhance your stay at Frankfurt Airport with the many services offered. Revitalise yourself with a massage or visit a hair salon to relax while getting styled. Watch the action on the airfield from the Visitors Terrace or by going on one of our airport tours. Our new rest and waiting areas invite you to kick back and relax, and so do the many lounges, which have pleasant atmosphere and many ways to pass the time until your flight starts boarding. Children can romp around before, during, and after trips in our play areas. We look forward to your visit!

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Services from A to Z

We are at your service from A to Z

Everything Taken Care Of

Dry Cleaning g Terminal 1, Concourse C, Level 0, Airport City Mall Frankfurt Open Monday to Friday, from 7 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m. Fax and Photocopy Service Available around the clock for a fee at the Service Points of Fraport AG in Terminals 1 and 2 and in the Lost & Found Office, open daily from 8 a.m. to 6 p.m. Tip: Frankfurt Airport App The FRA Airport App and Web App give you quick, convenient information on services such as flight arrivals and departures, shops, and parking. You can download the app from the corresponding stores or use your smartphone to scan the QR code and load the app straight into the browser. Fraport Communication Center (Hotline) Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636] ( 0.14/min. from German landline phones. Other rates may apply to mobile phones.) Fraport Travel Service g Terminal 1, Concourses B/C, Level 2 (Departures) www.frankfurt.airport.com/bookings e-mail: travelservice@fraport.de, Phone: +49 (0) 69 690-71000 The travel office that meets all your needs: plane tickets, hotels, rental cars, package tours, last-minute vacations, and travel insurance. Hairdresser

Airport Car Service You can book secure parking in special areas behind high-security gates; other services such as valet parking, car care, and inspections are also available. g Parking garage at Terminal 1, accessible via P 4 Phone: +49 (0) 69 690-27901, www.acs-airport.de (in German only) Airport Travel Market In Terminal 1, Concourse C, Level 3 (Gallery) youll find more than 30 travel agencies with a huge range of destinations, special offers, and bargains. g Terminal 1, Concourse C, Level 3 (Gallery) They are open daily from 10 a.m. to 6 p.m. Banks and Currency Exchange You can take care of bank business and change money at many locations in Terminals 1 and 2. There are also 24-hour ATM machines near the banks and in the terminals. Conferencing A large number of rooms of different sizes are available for conferences and meetings at the Airport Conference Center. g Frankfurt Airport Center 1 www.acc-frankfurt.de Phone: +49 (0) 69 690-70500, E-Mail: acc-reservierung@fraport.de

g Terminal 1, Concourse C, Level 0, Airport City Mall Frankfurt Open daily from 8 a.m. to 8 p.m.

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We are at your service from A to Z

We are at your service from A to Z

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Services from A to Z Hotel Reservations: Hotels & Tours Hotel and tour bookings, limousine service, telephone cards, Frankfurt Card g Terminal 1, Concourse B, Level 1 in the Welcome Center www.frankfurt-airport.com/reisebuchung, e-mail: hotelservice@fraport.de, Phone: +49 (0) 69 690-70402 Lost & Found Have you lost something at the airport? The Lost & Found office will be happy to help you find the missing item. g Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt Open daily from 8 a.m. to 6 p.m. Phone: +49 (0) 69 690-66359, Fax: +49 (0) 69 690-54081, e-mail: fundbuero@fraport.de / lost_property@fraport.de Luggage Wrapping Service Our luggage storage facilities will shrink-wrap your bags for added protection during the trip. g Terminal 1, Concourse B, Level 1 (arrivals) g Terminal 1, Concourse B/C, Level 2 (departures) g Terminal 2, Concourse D, Level 2 (arrivals) Medical Care First aid and medical care are available around the clock in the airport clinic. Vaccinations just before flying are also available. g Terminal 1, access via Concourse B/C, Level 1 Phone: +49 (0) 69 690-66767 g For emergencies: Call 112 from any airport service phone. From other landline phones and cell phones, dial +49 (0) 69 690-44444. g Dental care is available Monday to Thursday, from 8 a.m. to 8 p.m. and on Friday, from 8 a.m. to 6 p.m. in the FAC opposite Terminal 1, Section D, Level 4. Phone: +49 (0) 69 690-70558 g Terminal 1, Concourse B, Level 2, Shopping Avenue g Terminal 1, Concourse A, Level 2 g Terminal 2, Concourses D and E, Shopping Plaza Open seven days a week from 6 or 7 a.m. until 10 p.m. Phone +49 (0) 69 690-70540 Pharmacies g Terminal 1, Concourse B, Level 2, Shopping Boulevard Open daily from 6 a.m. to 9.30 p.m. g Terminal 2, Concourse D/E, Level 3, Shopping Plaza Open daily from 7 a.m. to 10 p.m. Places of Worship (Chapels/Prayer Rooms) Christian chapels as well as Orthodox, Jewish and Muslim prayer rooms are located in the Gallery above the waiting area in Concourse B in Terminal 1 and in Transit D in Terminal 2. Play areas g Terminal 1, Concourse B, Level 2, at Gate B44 g Terminal 2, between Concourses D and E, Level 4 (Food Plaza, McDonalds) g Terminal 2, Pier E, Level 3, at Gate E4 Meeting Points There are centrally located meeting points on the arrivals levels of both terminals. g Terminal 1, Concourse B, Level 1 g Terminal 2, Concourse E, Level 2 Optician

Tip: Traveling with Children Make sure your trip is a relaxed one. Our flyer Travelling with Children is a treasure chest of useful information about traveling with kids.

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We are at your service from A to Z

We are at your service from A to Z

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Services from A to Z Police Phone: +49 (0) 69 755-11900 Porter and Escort Services Regardless of which airline you use, you can book a porter or escort at Frankfurt Airport, or request one who speaks your language. The porter service helps you get your luggage to the check-in desk. The escort service is available for a fee in the public and transit areas of the airport. Both services must be booked in advance. The following two companies offer these services: g AHS FRANKFURT GmbH & Co. KG. Phone: +49 (0) 69 690-22122, Fax: +49 (0) 69 690-28032, e-mail: fraservices@ahs-de.com g Securitas Phone: +49 (0) 69 690-21300, e-mail: FRA@securitas24.de Post Office (including Postbank services) Tax Refunds Here you will find all regular post office services, as well as a Postbank outlet. There is also an integrated Internet lounge and various Wi-Fi deals. g Terminal 1, Concourse B, Level 1 Open Monday to Friday, from 9 a.m. to 7 p.m., Saturday, Sunday and public holidays, from 11 a.m. to 6 p.m. Telefon: +49 (0) 69 695-25690 Print on Demand The Virgin Media Store in the Shopping Plaza in Terminal 2 lets you choose from about a thousand daily newspapers in 38 languages from around the world and print out the latest issues right in the store. The papers become available right after they go to press in their countries of origin. Rental Cars All major car rental companies are represented at the airport. g Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt g Terminal 2, Concourse D, Level 2 Residents of non-EU countries can get a refund on value-added tax (VAT) paid in Germany. To do so, you need to obtain an export certificate from the customs service at Frankfurt Airport and take it to one of the service providers listed below, who will refund the tax (minus a fee) to you. You must present the original receipts. There are customs desk in: g Terminal 1: Departures B, Level 2 (near counter 643), at night at the B baggage claim (between 9 p.m. and 6.30 a.m.) g Terminal 2: Concourse D, opposite the check-in counters near the exits VAT refunds g Global Blue: www.global-blue.com; info@global-blue.com Phone: +49 (0) 800 32222555 g Tax Free Germany: www.taxfreegermany.de; info@taxfreegermany.de Phone: +49 (0) 6074 4852865
We are at your service from A to Z

The car return counters of all providers are located right in the terminal parking facilities (Terminal 1, P 30/33, and Terminal 2, P 8). If you need to return a car outside regular business hours, the rental car companies also have safe boxes installed in the parking facilities, where you can deposit the vehicle documents and keys. Showers Enjoy an invigorating shower! The price includes a towel, floor mat, shower gel, and hair dryer. g Terminal 1, public (pre-security) area, Departures B, Shopping Boulevard opposite TUMI and the pharmacy g Terminal 1, Transit B, Level 3 opposite the LH Senator Lounge, to the left of Kuffler & Bucher / Terminal 2, Concourse D, Level 3 (opposite the security checkpoint for gates D 5-8) Open daily from 6 a.m. to 10 p.m. (Terminal 1) and 6 a.m. to 11 p.m. (Terminal 2), price: 6 or $ 8

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We are at your service from A to Z

33

Services from A to Z g Tax-free Worldwide: www.taxfreeworldwide.com; office.de@taxfreeworldwide.com Phone: +49 (0) 89 48955250 g Premier Tax Free: www.premiertaxfree.com Tip: Terminal Express After passing the boarding pass check, look for our Terminal Express shuttles. You can take advantage of them free of charge to save yourself a long walk. VIP Service Waiting and rest areas Leisure Zone Any passenger can book the VIP Service at Frankfurt Airport. It offers you an individual, time-saving service for departures, arrivals, or transit stays, keeping you away from the normal terminal walkways. It is available regardless of your airline and seat class. g Fraport AG, VIP Service Phone: +49 (0) 69 690-70366, Fax: +49 (0) 69 690-70369, e-mail: vip-services@fraport.de www.frankfurt-airport.com/vip-service Visas and Passports If you lose your passport or still need a visa, please contact our Document Service. Phone: +49 (0) 180 3 030302 ( 0.09 per minute from German landline phones. Other rates may apply to mobile phones.) Visitor Service WLAN und Internet-Terminals Go on one of our tours and discover just how fascinating and dynamic the airport is. g On the spur of the moment (without advance booking), you can purchase tickets for our daily 45-minute airport tours in the Airport City Mall Frankfurt on Level 0 of Terminal 1. g For groups (with advance booking), you can take advantage of 45-minute to three-hour airport tours. Phone: +49 (0) 69 690-70291, fax: +49 (0) 69 690-53341, e-mail rundfahrten@fraport.de g For individual tours (with advance booking): www.frankfurter-stadtevents.de/flughafen 34
We are at your service from A to Z

Enjoy the impressive panorama of airport activities from our Visitors Terrace in Terminal 2. Open daily from 10 a.m. to 6 p.m. between April and November. For details and information on all tours, visit: http://www.sightseeingtours.frankfurt-airport.de Tip: Airport Fascination Surprise someone with a gift certificate for an unforgettable airport tour. For details, visit www.sightseeingtours.frankfurt-airport.de or have a look at our brochure.

g Terminal 1, Pier A, near Gate A 50 (tentatively starting in October 2012) g Terminal 1, Pier B, near Gate B 43 g Terminal 2, Pier D, near Gates D 1D 4 Wellness & Beauty Massages, manicures, pedicures, waxing before or after a flight. Be relax and CMT Color Meets Trend Nail Lounge have it all. g be relax: Terminal 2, Concourse D, Level 3 (after passport control); open daily from 7 a.m. to 10 p.m. g CMT Color Meets Trend Nail Lounge: Terminal 1, Concourse A, Level 1 (arrivals) open daily from Monday to Saturday from 8 a.m. to 8 p.m. and on Sundays and holidays from 10 a.m. to 7 p.m.

You can access the Internet via Wi-Fi free of charge for 30 minutes from anywhere in the airport. In addition, you can also surf the Web at one of our convenient Internet Points (sit-down terminals) or 100 Internet Towers (stand-up terminals). The following also offer Internet access and office services: g Nokia Internet Lounge: Terminal 1, Arrivals A, Level 1 g Players Island: Terminal 1, Airport City Mall, Level 0, in the passageway to the regional train station

We are at your service from A to Z

35

Lounges

Relax in Comfort
Luxurious lounges that meet your personal needs

Lounges If you are in the mood to relax, the airport lounges with their pleasant atmosphere offer many ways to kill time until your flight departs. You can sleep or get ready for your next meeting. In the following, we list all of the airlines that operate lounges for their passengers at Frankfurt Airport.

Terminal 2
Air France Lounge Cathay Pacific Lounge Emirates Lounge Etihad Lounge Iberia Lounge Japan Airlines Sakura Lounge Sky Lounge* Transit D, Level 2, near gates D 26/D 27 Transit E, Level 3, at gate E 7 Transit E, Level 3, near gates E 5/E 6 Transit E, Level 3, at gate E 9 Transit D, Level 2, near gates D 26/D 27 Transit D, Level 3, at gate D 8 Transit D, Level 3, at gate D 8

Information on when the lounges are open and the requirements for using them is available at www.frankfurt-airport.com.

Tip: Unwind in the Sky Lounge Relax and shorten your wait. This spacious 780 square meter lounge is comfortable, modern and has a pleasant atmosphere. If you want to utilise the time to work, you can take advantage of completely equipped workplaces featuring phones, fax, Internet, photocopiers, and Wi-Fi. Admission to the lounge is 30 for 3 hours. g Terminal 2, Level 3, opposite Gate D 8 Phone: +49 (0) 69 690-72764 Open daily from 6 a.m. to 10 p.m.

Lufthansa Tower Lounge A Enjoy an impressive panoramic view from the Lufthansa Lounge. Free of charge for First Class and Business Class passengers, as well as customers with HON Circle, Senator, and Frequent Traveler status.
Terminal 1, Transit A, access via Level 3, at gate A 26 Phone: +49 (0) 180 5 805805

Terminal 1
LuxxLounge Lufthansa Business Lounge B-West Lufthansa Business Lounge B-Ost/B-Ost Lufthansa First Class Lounge A Lufthansa First Class Lounge B Lufthansa Senator Lounge (Kombi) Lufthansa Senator Lounge B Lufthansa Senator Lounge C Lufthansa Tower Lounge A Lufthansa Welcome Lounge Concourse B/C, Gallery, Level 3 Transit B, Level 3, at gate B 24 Transit B, Level 3, at gate B 44 Transit A, Level 3, at A 26 Transit B, Access via Level 2, at gate B 22 Transit A, Access via Level 2, vis--vis A 26 Transit B, Level 2, at gate B 43 Transit C, Level 3, at gate C 15 Transit A, Access via Level 3, at gate A 26 Arrivals B

Etihad Lounge Free of charge for First and Business Class passengers and holders of the Gold or Silver card of Etihad Airways. Passengers of other airlines are also welcome (for a fee, subject to availability).
Terminal 2, Transit E, Level 3 Open daily from 8 to 11 a.m. and from 6.10 to 10.10 p.m. Phone: +49 (0) 69 690-29090
* No advanced booking required. Construction work may occasionally make it necessary to close some lounges.

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Relax in Comfort

Relax in Comfort

37

Getting Where You Want to Go

Terminals and important services at a glance

Terminal

Terminal

E
Security and passport checks Gates A, B, C, Z Gates D, E Check-in Information Luggage claim Meeting point Shuttle services Railway lines Parking Bus station Taxis Rental cars Medical services Pharmacy German Rail information Call point Company meeting point

D
Sky Line

A,Z
Level 3

Tr a

ns

fe

rT un

ne

lB

-A

,Z

Shuttle bus

Travel market Level 3

Level 2

Level 1

Level 0

Polizei

Sheraton Hotel

Frankfurt Airport Center AirRail-Terminal

Regional trains

38

Zielsicher Getting Where ankommen You Want to Go

Hilton Worldwide Hotels

The Squaire

Long-distance trains

You cant ark closer.

Why not simply park where you take off? Right at Frankfurt Airport. Whether youre flying away on holiday or to your next meeting, weve got the right offer for you. For more information and bookings, please visit www.frankfurt-airport.com

This brochure was finalised in 2012. Fraport AG Frankfurt Airport Services Worldwide 60547 Frankfurt am Main, Germany Additional information: Fraport Communication Center: Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636] The rate charged when calling from a German landline phone is 0.14 per minute. Other rates may apply to mobile phones. Social media: www.twitter.com/Airport_FRA www.facebook.com/FrankfurtAirport www.facebook.com/FraportKarriere Videotext: hr: screens 561 to 566, SWR: screens 561 to 566, 3sat: screens 480 ff.
All rights reserved, especially those to mechanically, electronically, or photographically reproduce any or all of this content, store or process it in electronic systems, or reprint it in periodicals. The information provided here is subject to change subsequent to its finalisation for publication. Fraport AG therefore gives no guarantee of its completeness or correctness.