Ring Ally / Business Software Lead Program

SCREENING TEMPLATE: ESSENTIAL QUALIFICATIONS INBOUND CALL CENTER AGENT RING ALLY / BUSINESS SOFTWARE LEAD PROGRAM INSTRUCTIONS:
*This template must be completed by all applicants and submitted electronically at the time stated on the Elance platform **Failure to submit this template by the closing date WILL result in your application being rejected from further consideration in the process. ***Please note that your responses in this document may be used to assess your written communication skills. ****Please ensure you respond with specific examples of how you meet the competencies. Simply saying you have the experience is insufficient and may screen you out.

CANDIDATE INFORMATION:
Applicant Name Address Telephone Number - Work, Home, Cell Email Address Ishaq Mohiuddin Zakaria B-23 Block 3 row-B Gulshan-e-Kaneez Fatima Karachi +92332-2180362 zakishaq@gmail.com

ESSENTIAL QUALIFICATIONS:
Experience: E1 Experience in delivering services to clients involving obtaining and providing information requiring explanation or clarification. Title of Position(s): Duration: (Y/M/D Y/M/D) Business Line:

Customer Care Operations Representative, Grade : *Excelent*

21/2/2011 ---- 06/10/2012 Mobilink GSM Pakistan

Please describe your experience in delivering services to clients involving obtaining and providing information requiring explanation or clarification. (Max 250 words):

Handle operational activities over service/sale counters

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Ring Ally / Business Software Lead Program

Handle walk-in customers according to the assigned counter or assigned role Welcome, guide and manage each walk-in customer when in the role of Floor Greeter Coordinate and follow-up with multiple stake holders for issue resolution

E2 Experience in using technology (e.g. e-mail, Internet and Excel). Title of Position(s): Duration: (Y/M/D Y/M/D) Business Line: Customer Care and Customer Service Representative (Data Entry and Configuartion Settings guider) Grade : *Excelent* 21/2/2011 ---- 06/10/2012 Mobilink GSM Pakistan

Describe your experience in using technology. (Max 250 words): Have an excellent skills in browsing, MS office, MS Office, Excel, Adobe Photoshop, Adobe Lightroom and designing Posters, Buisiness cards, Logos and pictures.

E3 Client Focus
An underlying concern for helping internal and /or external clients and for being responsive to their concerns Consistently delivers on commitments Demonstrates respect and concern for every client Provides quality service Works with clients to achieve results

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Title of Position(s): Duration: (Y/M/D Y/M/D) Business Line:

Worked as a Customer Care Representative Grade : *Good* 21/2/2011 ---- 06/10/2012 Mobilink GSM Pakistan

Describe how you meet this competency. (Max 250 words):

Have excellent communication skills and can deliver every possible information a client needs. Respect given to each clients is same and in standard and executive level. Love to work as team player.

E4 Dependability The capacity to consistently fulfill commitments in a timely and accurate manner and to adhere to expected norms, values and goals Addresses problems in a timely manner, taking personal responsibility where appropriate Adheres to organizational norms, values and goals Can be relied upon to meet work deadlines Consistently produces work products that meet established expectations Keeps promises and commitments made to others Respects and maintains the confidentiality of information Works with minimal supervision *Good* 21/2/2011 ---- 06/10/2012

Title of Position(s): Duration: (Y/M/D Y/M/D) Business Line:

Describe how you meet this competency . (Max 250 words):

Have pleasant and presentable personality and even tempered. I have no issue with the requirement and can work on these requirement easily and confortably.

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Ring Ally / Business Software Lead Program

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime as required Willing to work on either an hourly basis or per call Yes Yes No No

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