LUC NEGRI

36 Kings Road, Tonbridge, Kent TN9 2HD Home: 01732 356 381/ Mobile: 07955 880 953 Email: lucnegri1@googlemail.com PERSONAL PROFILE I am an enthusiastic, determined and hard working team member with Customer Service focus. I have a keen interest in computers, and a good working knowledge of Microsoft Office Suite, Adobe programs such as InDesign, Illustrator, Photoshop and Macromedia Fireworks, and web development software Immediacy and Dreamweaver. I endeavor to pursue a career in the Graphics Design and Publications sector or the Customer Service sector in order to enhance my existing knowledge and develop my technical skills. ACADEMIC BACKGROUND Bennett Memorial, Tunbridge Wells, Kent 12 GCSE's Including Mathematics, English & Science and French A-C I.T Training: Microsoft Office Suite (Word, Excel, PowerPoint) Web Design Dreamweaver, and an Enterprise Resource Planning (ERP) developed using e-Business Suite. Short Skill Courses Fire Marshal Training First Aid at Work Course Safeguarding Course Equality and Diversity Course Sustainability Course EMPLOYMENT RECORD Date: Company/Role: March September 2011 Administrator Assistant Work Based Learning/BCDU at Hadlow College

Responsibilities: Working in the work based learning department of Hadlow College, my duties were to register student for their exams, create new files for any enrolling students, answer telephone calls and send out student certificates. I was also made in charge of the new redesigned employers database. Achievements: Created the new employers database, which includes over 300 employers, past and present Archived all student files from 1990-2006 Redesigned the Curriculum Plan Database for easier and quicker use Created Help Hadlow be Greener Posters With help of my colleague, I have designed a simple new system for students to record all their work in, called Student Log Working with the BCDU department, I was given the task of creating a database for the colleges energy, gas and paper monthly usage

Date: Company/Role:

August December 2010 Claims Handler SIMS Insurance Services

Responsibilities: As a claims handler working for SIMS, my main priorities were to work in FNOL, First Notification of Loss, where I was on the phone taking down any new vehicle accident claims and answering any general queries customers may have. I was also required to act as a file handler, responsible for all the claims for single vehicle accidents. Achievements: Learned how an insurance company works through an intense 4 weeks training, Successfully practiced correct telephone manners and how to avoid complaints, Became caller of the week, only two weeks after my training

Date: Company/Role:

March 2009 March 2010 Tunbridge Wells Borough Council Publications

Responsibilities: Working under the Publications Department Manager, I created logos, brochures, leaflets, posters, and other general publications needed by the Council. I had to work under strict and short deadlines and handle working under pressure and I had to keep the products the corporate style standards. I liaised with my colleagues to ensure the product was completed to the required needs. Achievements: As a Publication Apprentice I was in charge of 6 large designed based projects for the Council - Learned with the printing technician all the different aspects of the printing process and units. Successfully learnt how to use the programs Adobe InDesign and Adobe Illustrator. I worked alongside the Press office department to get the Courier Newspaper archived using photography and scans. I went on location with the Press Office for video recording and photographs for big events, including: Mela Festival, British Troops Coming Home, Rusthalls new childrens park opening by the Mayor and the 100 years of Royal Tunbridge Wells events. Date: Company/Role: 2008 to 2009 ETRALI Orange Business Services (France Telecom) Trainee Customer Support Engineer

Responsibilities: With customer focus as a priority, I maintained adequate stock levels, dealt with customer orders and invoices, sent faulty equipment to repair in collaboration with the service desk in the UK and in France. Achievements: Enjoyed working as part of a dynamic and professional team working under pressure; Developed my IT skills (Microsoft Office, stock management tool); Learned technical aspects of telecommunication technologies such as multifunction dealer boards; Analyzed and followed internal codes of practice and operating procedures; Been entrusted with responsibilities of communicating in French with the Paris Bureau.

References on request

My Creative Portfolio
By Luc Negri

In my portfolio I have included the best examples of my work from Hadlow College, Tunbridge Wells Borough Council and K College.

All of the Hadlow College work was created using Microsoft Word due to not having access to the Adobe Suite. The work from TWBC was created using a range of skills on Photoshop, InDesign and Illustrator. I have also included work from my BTEC Level 3 in Graphic Design showing off mixed media, photography and an example of my design process.

I hope you enjoy.