IN NEW YORK & WHERE and THE NEW YORK CITY ASSOCIATION OF HOTEL CONCIERGES Invite You to TUESDAY

, JUNE 11, 2013, 6-8 P .M. THE PIERRE, A TAJ HOTEL, NEW YORK WEDGWOOD ROOM, LOWER LOBBY
Moderated by Merrie L. Davis, President/Publisher of IN New York & Where publications, this program will explore the secrets for reaching out to and working with the Citys exclusive concierge community in order to garner additional business. Visitor numbers increased 2.1 percent in 2012, attracting a record number of 52 million people to the city, who spent $32 billion on shopping, dining, recreation and entertainment. The concierge community is an excellent gateway to those travel dollars, and its this seminars intention to illuminate ways NYC businesses can reach them. Mandarin Oriental, New York Mandarin Oriental, New Yorks Chef Concierge Kenneth Abisror began his career 20 years ago with Four Seasons Hotels and Resorts, where he continued to cultivate his already extensive knowledge of New York City. Joining Mandarin Oriental in 2003, with its opening team, he has continued to deliver discerning advice to guests and locals from the perspective of a seasoned luxury traveler. Kenneth is an active member of Les Clefs dOr USA and the New York City Association of Hotel Concierges, as well as a recognized hotel media resource for insights and trend information. His philosophy for any Concierge is to wrap their arms around every guest in order to place them at ease, understand their real expectations, and exceed them. Kenneth is a native New Yorker and a married father of three children. DOMENIC ALFONZETTI Chef Concierge InterContinental New York Barclay Domenic is one of the most distinguished and experienced Concierges in New York City, with a resume that includes working in various luxury properties to serving on the New York City Association of Hotel Concierges (NYCAHC) Board since 1995. He has served as its President from 2010 to 2012 and is now serving as an advisor for the organization. Domenic has worked in the New York City hospitality industry, for the past 28 years. As a concierge you make the perfect fit for your guest, making the experiences authentic and memorable. FRANCISCO ANDELIZ Concierge The Pierre, A Taj Hotel, New York Francisco Andeliz, a member of Les Clefs dOr USA and the New York City Association of Hotel Concierges, is currently a Concierge at The Pierre, A Taj Hotel, New York. Before joining the famed Pierre, he worked for six years as a Concierge for Starwood Hotels and Resorts. A tenured, professional Concierge, Francisco is an active member of the community and currently serves on the Board of Directors of the NYCAHC and manages Public Relations for the organization. In 2010, he held the position of General Secretary on the Board of Directors. Franciscos mantra is service excellence.
KENNETH ABISROR Chef Concierge

KEONI BOYER Concierge The Ritz-Carlton New York, Central Park Keoni currently serves as Concierge for The Ritz-Carlton New York, Central Park. Prior to joining the distinguished property, he held the position of Chef Concierge at the Gansevoort Meatpacking NYC Hotel. Keonis career has also included posts at the InterContinental New York Barclay, the W New York and Abigail Michaels Concierge. He is a member of Les Clefs dOr USA and currently serves on the Board of Directors for NYCAHC as Secretary. He is originally from Hawaii but has resided in New York City for the past 16 years. SUSANNE CARTER Chef Concierge The Ritz-Carlton New York, Central Park When Susanne first came to New York City, she worked at the front desk of The Pierre hotel. While there, she became increasingly fascinated with the Concierge position. As she observed the interaction the Concierges had with guests, she understood how important the Concierge position is to guest service. We are in the business of making memories, Susanne says. It is a great responsibility to be able to make or break the guests stay, but there is also a great sense of pride in taking ownership of guest satisfaction. As stressful as it may be at times, it is also the most rewarding position I have ever held. Susanne has been in the profession 14 years and is a member of Les Clefs dOr USA and NYCAHC. MARIA WITTORP-DEJONG Chef Concierge St. Regis New York Maria has dutifully worked at the St. Regis New York for 22 years and currently serves as Chef Concierge for the hotel. Watching her father work at the same hotel in Sweden for 32 years, where she had the privilege to work during summer breaks, ignited her passion for the concierge profession. Maria also served on the board and membership committee of Les Clefs dOr USA. Concierges are total people pleasers, we love watching a guest walk away from the desk with a smile on their facewe were able to read their needs and wishes and make them come true.

ABOUT THE NEW YORK CITY ASSOCIATION OF HOTEL CONCIERGES: The New York City Association of Hotel Concierges (NYCAHC) is a nonprofit organization dedicated to fostering networking and continued mentoring to its members and serving the guests of the New York City and the Tri-State area. NYCAHC fosters opportunities for the professional growth and development of concierge and affiliate members. The group is comprised of more than 200 members representing more than 28,000 hotel rooms in the New York metropolitan area. ABOUT THE PIERRE, A TAJ HOTEL, NEW YORK: The Pierre, the iconic U.S. flagship of Taj Hotels on New Yorks Fifth Avenue overlooking Central Park, is re-open following an impressive $100 million renovation debuting new guestroom and bath interiors. Even in a city where exclusive luxuries are the norm, there is one hotel that is far more rare and special than the rest. Possessing a fabled Central Park location in Midtown Manhattan and legendary history, The Pierre continues to set the standard for elegance and unrivalled hospitality. The latest in modern conveniences include interactive flat-panel televisions in bedrooms, living rooms and bathrooms, the Bose Home Theatre system with iPod docking stations, high-speed wired and wireless Internet access, executive desks with built-in data and power outlets, and electronic safes with power outlets that accommodate laptops. All guestrooms and suites have been transformed to feature a warm, inviting residential-style dcor with a feeling of quiet luxury. High ceilings and abundant natural light evoke a gracious, airy experience that enhances the new interiors. Color palettes, comprised of soft neutrals in pale ivory and taupe with tones of corals or blues, are contrasted with rich woods, tufted leather headboards and matching benches. Richly textured silk and brocade fabrics in elegant neutrals with tasteful accents of color adorn upholstery, pillows, draperies and bed throws. Hand-carved carpets ensure comfort and superb acoustical sound control.

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