Dear students, Training & Placement cell Circular MICROLAND LTD interview has been arranged for all

Final Year BCom, BSC, BBM & BCA Students.

Date : 22/6/2013, 10.00am

CTC
months.

: 1.7lpa for the 1st 6 months and 1.8lpa after completion of 6

Venue

: Microland Ltd, II floor, 1B, Ecospace, Bellandur, outer Ring road, Bangalore-560016 : Archana

Contact

About Microland
Microland is a specialist provider of IT Infrastructure Life Cycle Services. Established in 1989, Microland has remained a trusted partner to over 70+ global clients. Microland has deep and broad expertise in all areas of technology infrastructure from design and build to management and optimization. With offices across North America, Europe, India and Middle East, Microland is focused on delivering services that assist clients in building competitive advantage and enhancing end user experience. Microland has over 2500 specialists, tuned into the culture of thinking and delivering extraordinary services to enhance customer experience, while upholding the values of trust and commitment. With a unique blend of technical expertise and global experience, Microlanders have been instrumental in ensuring high client referenceability in the industry.

Role Description:
Willingness to work in 24/7 Job. Function as primary point of contact for incidents reported from users. Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management work flow and request fulfillment processes, in line with Service Desk objectives. Should have basic understanding of Network support tools and technologies. Work independently towards Identification of the ticket type and assign them to the respective teams. Responsibility to Escalate to senior professionals in understanding non-routine and complex troubleshooting tickets and get them assigned to the right Team on time. Good to have basic Understanding of Cisco routers and switches, LAN, WAN and routing protocols.

Ability to work independently and excellent communication skills in English. CCNA Certification (Preferred) Soft Skills Excellent Written & Verbal Communication Excellent Analytical & Virtual troubleshooting skills

Ms. S Sujatha Chief Placement Officer IAGI

Regards, Training & Placement Cell, INDIAN ACADEMY GROUP OF INSTITUTIONS Email : placement.iagi@gmail.com,placement@iasms.in ,placement@iadcollege.com Website : www.iasms.in , www.iadcollege.com Tel : 080-22022916 , 080-22022900