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122 lectii in 9 saptamani adica 13,5 lectii pe sapt adica 2 lectii zilnic TESOL – Unit 1: Language Characteristics
Competent Nonverbal Communication
Given the complexity of nonverbal communication, how does a person use it effectively? This lesson provides important principles for increasing communication competence.
Identify and analyze effective use of nonverbal skills and strategies.
Competent nonverbal communication involves interacting with others in a manner that is appropriate for the situation, the individual, and the task. The key to communicating competently is choosing appropriate behavior. Choosing appropriate behavior involves knowledge, observation, and perception. Gaining knowledge about which nonverbal behaviors are appropriate in various social and professional situations will help us become more competent communicators. Increasing knowledge of appropriate nonverbal behavior comes by observation. Books on effective nonverbal behavior can help, but our best information source is the interaction we have with friends and family. Within this study, we can offer some general guidelines. The interpretation of specific nonverbal behavior can vary from individual to individual. For instance, we might tell you through the text that touching people communicates positive emotions. However, if you don't notice an individual's reactions to touch, you might not realize that he doesn't like to be touched. If touch has negative connotations for that individual, your interaction with him might be more effective if you refrain from touching.
observation. you notice that one of the new marketing interns is not paying attention to you. most managers favor confident employees who treat them with respect. For instance. Gaining knowledge of appropriate behavior by observing others and self-monitoring will help you to utilize effective nonverbal strategies. or how. You are not sure if. you need to take into consideration the social context (your relationship to the person). Project: Observing Nonverbal Communication In this lesson. Choosing nonverbal behavior that is appropriate for the situation. Here. the physical context (who and what the surroundings are). . For example. use your skills as a verbal communicator to seek clarification from her about her nonverbal communication. In the middle of your presentation. and what all lend insight to the meaning of nonverbal behavior. Observe her behavior and. and checking her watch frequently. and the task at hand will help you to become a more competent communicator. Instead.Observing others' nonverbal behavior is especially important to communicating competently in a professional setting. and respect. resting her head in her hands. who. you should respond. Let's Review! A key to competent communication is choosing an appropriate behavior for each situation. classify its type. suppose you are giving a product presentation to the marketing department of the small publishing company where you work. and perception. and how this person normally behaves. she is looking around the room. special attention must be paid to context and individual behavioral patterns. the individuals involved. you learned that this behavior involves knowledge. Interpreting the nonverbal behavior of others in order to respond to them appropriately can be difficult. integrity. you will observe nonverbal communication. where. Do you pause your presentation and ask if she has any questions? Should you ask her to pay attention? To determine an appropriate response. but perhaps she is simply tired or overwhelmed as a new employee. if necessary. When. making direct eye contact. Therefore. She might normally be very attentive. Watching the way a manager interacts with subordinates can help employees develop strategies for effective communication. and interacting with him or her in the social zone will convey confidence. and evaluate its effectiveness. Giving a manager a firm handshake.
Go to a park or shopping mall and sit in one spot where you can view different groups of people. Notice the different types of nonverbal communication exhibited by people of different ages (e. After watching the program. two adults). eye movement. For both activities. • • • • • • • body movements facial expressions and eye movements self-presentation distance touch time voice Question #1Essay . body stance. two children. Observe moods. and voice pitch. Observe carefully and take good notes.Objectives • Identify and analyze effective use of nonverbal skills and strategies.g. list each instance. refer to the list of the eight types of nonverbal communication as needed. hand gestures. Note any nonverbal communication that suggests that people may be making decisions or resolving conflicts. classify it based on the list of types below. between two teenagers. a child and a parent. Watch a television drama or comedy and write down all of the instances of nonverbal communication that you see.. and place a plus sign (+) next to any example that contributed to the message and a minus sign (-) next to any that detracted from the message. a teenager and a parent. Instructions Choose one of the following activities and record your observations in the space provided. 1. 2.