The PNX ACD is the industry s first and only software-based, telephone switch designed specifically for Internet

Telephony and multimedia call centers. The PNX ACD software application enables the key functions of a traditional hardwarebased, audio-only ACD in the Internet environment. With the PNX ACD, call center agents are now able to handle and manage Internet calls with traditional tools such as hold, retrieve, transfer and conference. In addition, the PNX ACD provides Internet telephony/ PSTN (Public Switched Telephone Network) gateway support for mixed network topologies, integrated firewall functions and CTI interfaces for integration with existing telephony environments. The PNX ACD application is based on the PNX switching platform which provides call processing capabilities.

As more industries incorporate the Internet into their sales and distribution channels, quality of customer service will become the prime distinguishing factor between companies, and will largely determine competitiveness in the marketplace. The PNX ACD enhances quality of customer service because on-line users do not have to wait for a call back or abandon Web site content or applications in order to reach a representative. The future of enterprise telephony is here.

PNX ACD Features Internet Telephone Switch Call Queuing & Distribution Hold/Retrieve, Transfer, Conference Integrated Firewall Functions Agent & Call Center Management Web-initiated or Direct Calls CTI Interfaces Standards-based H.323/T.120 Software-only Internet Telephony/PSTN Gateway support

Key Applications Internet Commerce - technical support - Web call center - financial services Next Generation Telcos - IP-based call center LAN-based Call Centers - Agent voice & data via LAN

P N X

A C D

T o p o lo g y

Web-initiated multimedia callers PSTN callers via gateway Hold/Retrieve, Transfer, Conference LAN-based callers LAN-based agents

PakNetX - the premier developer of Internet ACD (Automatic Call Distributor) technology. Headquartered in Salem, New Hampshire, PakNetX is the premier developer of Internet telephony switching and Internet ACD (Automatic Call Distributor) technology. The PakNetX PNX ACD is the first switch-based ACD software, designed specifically for Internet telephony and multimedia call centers. The PNX ACD allows call centers to handle audio, video and data as one contact, providing businesses with unprecedented Internet-based customer service and interaction capabilities.
11 Red Roof Lane Salem, NH 03079 www.paknetx.com Phone: 603-890-6616 Fax: 603-870-9395
1998 PakNetX Corporation. PNX is a trademark of PakNetX Corporation. Intel ProShare is a registered trademark and the Intel ProShare Technology Logo is a trademark of Intel Corporation. All other trademarks are the property of their respective owners.