Concept of QUALITY CIRCLES

Voluntary group of employee and supervisor 8-10 members QC works on the basic of a continuous & on going process in an organization.

In 1960s first quality circle develop.

Developed in Japan, it spread to more than 50 countries. Wherever they are, human beings are human being. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo. Middle and upper management the parent-teacher.

Employees want to do a good job. Employees want to be recognized as intelligent and interested who like to participate in decision making issues. Employees want to be better informed about organizational goals and problem. Employees want recognition and responsibility and a feeling of self esteem.

ADVANTAGES OF QUALITY CIRCLES

Rise organization morale Inspire more effective team work Promote job involvement Create problem solving capability by members of QCs themselves Promote personal and leadership development Improve communication within the organization Promote cost reduction Increase employees motivation

PRESENTAION Implementation Monitoring

ORGANIZATION 8-10 members Same area Moderator

SOLUTION Problem Results

PROBLEM ANALYSIS Cause & Effect Data Collection & Analysis

TRAINING Group Processes Data Collection Problem Analysis

PROBLEM ID List Alternatives Consensus Brainstorming

TOP MANAGEMENT

STEERING COMMITEE
FACILITATOR LEADERS MEMBERS

Expose middle level executives to the concept. Explain the concept to the employees & invite them to volunteer as members of Quality Circle. Nominate senior officers as facilitators. Form a steering committee.

Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members. A meeting should be fixed preferably one hour a week for the quality circle to meet.

Formally inaugurate the quality circle.

Arrange the necessary facilities for the quality circle meeting & its operation.

PROCESS OF OPERATION

How to use the concept

Basic Quality Problem Solving

PARETO CHART
Determine priority for quality improvement activities Provide tool for visualizing the pareto principle Determine which problem should be solve first
Provide a before-and-after comparison

ISHIKAWA DIAGRAM

Referred to as cause-and effective diagram, tree diagram, or fishbone diagram Display the factor that effect a particular quality characteristic, outcome or problem. Typically result of a brainstorming

The main goal represented by the trunk of the diagram, and primary factor represented as branches.