B GIO DC V O TO TRNG I HC KINH T TPHCM VIN O TO SAU I HC

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BI TP TNH CHI PH N SCP

GVHD: TS.NG TH NH SVTH: HONG YN NHI MSSV: 7701220818 LP : M 5 KHA: 22

TPHCM, THNG 08 NM 2013

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Bi tp: Cu 1: Nhn din v tnh chi ph n (SCP) ti n v m anh ch ang cng tc. Cu 2: Anh ch c suy ngh g v kt qu tnh c. xut mt chng trnh gim chi ph ti n v. Bi lm: Gii thiu s lc cng ty: Tn cng ty: Cng ty c phn qung co trc tuyn 24H Ngnh kinh doanh: Dch v qung co online Sau y l nhng phn tch v nhn din chi ph chi ph n SCP trong dch v ng qung co online cho khch hng Cu 1: Nhn din v tnh chi ph n SCP 1. D liu bo co hng thng (s lng ngi xem website, thi gian xem website, tc tng trng ca website) khng chnh xc do nhn vin bo co lm vic thiu trch nhim, lm khng tt. Nhn vin kinh doanh da trn thng tin ny cam kt cht lng qung co vi khch hng (cam kt v lt ngi xem qung co) Kt qu thc t thp hn s liu cam kt nh hp ng; V vy, phi n b cho khch hng nhm s lng cam kt. n b thm thi gian qung co Tng s lng hin th qung co

Pht sinh chi ph SCP: SCP v hnh Khch hng khiu ni, cng ty mt uy tn, mt khch hng Mu thun, mt on kt ni b do n y nguyn nhn/trch nhim s c
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SCP hu hnh n b cho khch hng Chim ti nguyn qung co

Gim doanh s Lng ph thi gian, in thoi: mt thi gian phn tch, gii thch vi khch hng. nh hng thi gian lm cc cng vic khc. Gi s phi n b cho khch hng thm thi gian qung co l 1 tun trn website 24h. Ph qung co 1 tun l: 130.000.000VND/tun Vy chi ph SCP hu hnh cho vic ny l: 130.000.000VND Nu khng c vic n b, th ti nguyn ny c th cho Khch hng khc qung co Chi ph SCP: 130.000.000VND 2. Cng tc bo tr, qun l my mc, thit b khng tt a. Qun l server (my ch) khng tt: H thng website b gin on, khng hin th ln internet. V vy, nhng qung co ca khch hng khng hin th c. SCP v hnh Khch hng khiu ni, cng ty mt uy tn, mt khch hng. SCP hu hnh Phi n b cho Khch hng: thm thi gian qung co cho Khch hng. Chim ti nguyn qung co. Gim doanh s Chi ph nhn cng sa cha server Chi ph kim tra li, server sau khi sa cng phi kim tra li bo m khng cn sai st no na Lng ph thi gian sa cha. Thi gian gii quyt thc mc/khiu ni ca khch hng. Chi ph nhn cng ch vic trong thi gian server c sa H thng bo co s liu cho KH b nh hng, thi
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gian bo co s liu chm tr nh hng ti tin , nng sut lm vic ca nhn vin. o Gi s phi n b cho khch hng thm thi gian qung co l 1 tun trn website 24h. Ph qung co 1 tun l: 130.000.000VND/tun Vy chi ph SCP hu hnh cho vic ny l: 130.000.000VND o Nu khng c vic n b, th ti nguyn ny c th cho Khch hng khc qung co Chi ph SCP: 130.000.000VND o Chi ph sa cha/kim tra li server: 500.000 VND b. Bo tr my mc, thit b (my tnh, my chiu) khng tt Bo tr my tnh khng tt (v d my tnh, my chiu h khng phc v cho cng vic) Pht sinh cc chi ph n SCP: Lng ph thi gian sa cha Chi ph nhn cng ch vic trong thi gian sa cha nh hng ti tin , nng sut lm vic ca nhn vin.

V d chi ph sa cha: 50.000VND 3. Cng tc kim sot ng qung co lng lo, khng ng quy nh. Cc qung co c ni dung khng ng quy nh vn c ng ln. Pht sinh cc chi ph SCP SCP v hnh nh hng n uy tn, danh d ca cng ty Chnh quyn, cc c quan hu quan Lng ph thi gian gii quyt vn nghi ng, khng h tr, khng hp tc... vi chnh quyn. Gii thch vi khch hng.
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SCP hu hnh Tin pht do vi phm lut l

 Chi ph vi phm: 1.000.000VND 4. ng qung co chm tr so vi hp ng Pht sinh cc chi ph SCP SCP v hnh Khch hng khiu ni, cng ty mt uy tn, mt khch hng. SCP hu hnh Lng ph thi gian, in thoi gii quyt vn vi chnh quyn. Gii thch vi khch hng. n b cho Khch hng Chim dng ti nguyn Gim doanh s Gi s phi n b cho khch hng thm thi gian qung co l 1 tun trn website 24h. Ph qung co 1 tun l: 130.000.000VND/tun Vy chi ph SCP: 130.000.000VND Nu khng c vic n b, th ti nguyn ny c th cho Khch hng khc qung co Chi ph SCP: 130.000.000VND 5. Thiu nhy bn vi th trng, cng tc tip th km. a ra cc dch v/chnh sch qung co chm so vi cc cng ty cng ngnh. nh hng n kh nng cnh tranh/bn hng ca cng ty; Do , lm gin tip nh hng xu n doanh s ca cng ty 6. Cng tc qun tr nhn s B phn hay xy ra mu thun ni b. Ch yu v tranh ginh quyn li, ch lng bng

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y phn ln l do cng tc qun tr nhn s km ca cp trn: khng gii quyt n tha cc mu thun, khng to ng lc cho nhn vin lm vic, mi trng/khng kh lm vic xu V vy, t u nm 2013 n by gi, s nhn vin c b vic cao; Lng nhn vin mi c tuyn vo lm thi gian rt ngn, khng gn b lu di vi cng ty Pht sinh cc SCP: SCP v hnh Nhn vin lm vic u oi, thiu tinh thn trch nhim Mu thun, mt on kt ni b Mi trng lm vic, khng kh lm vic xu, nhn vin hay b vic Qun tr nhn s yu km SCP hu hnh Tn thi gian gii quyt cc mu thun ni b Tn thi gian, nhn cng o to nhn s mi

Ta thy c rt nhiu chi ph n k trn (v hnh ln hu hnh). Nhng chi ph ny gy ra tn tht ln cho cng ty v c mt tin bc ln thi gian. Tnh mt cch tng qut, vi nhng chi ph trn, v mt tin bc, cng ty s tn 781.550.000 VND V ngoi ra, cn tn tht ln v mt thi gian v cng sc (khng c quy i ra tin) y.

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Cu 2: Nhn xt v kt qu tnh c. xut mt chng trnh gim chi ph ti n v. Nh vy, trong mt cng ty, tn ti rt nhiu chi ph n SCP pht sinh (hu hnh ln v hnh). C th cn rt nhiu chi ph n pht sinh ngoi nhng chi ph k trn. Ch vi nhng sai st khng ng c, nhng chi ph ny gy ra tn tht ln cho cng ty v c mt tin bc ln thi gian. V vy, cng ty cn phi lm ng ngay t u trnh pht sinh nhng chi ph n khng ng c. V mt khch hng, cng ty cn phi c b phn gim st v dch v ng qung co, pht hin kp thi nhng sai phm trnh cc chi ph n SCP khng ng c. V mt ni b, cng ty c th xy dng mt tiu chun nh gi cho nhn vin, c th; gi l thi ua theo KPIs nhm gip nhn vin c thi tch cc, trch nhim hn vi cng vic. Trnh tnh trng lm cho c v y chnh l nguyn nhn pht sinh nhng chi ph SCP khng ng c. Cng ty cn phi thit lp mt mi lin kt thng tin hiu qu v cht ch gia cc b phn. Gip thng tin gia cc b phn r rng, nhanh chng v chnh xc. Ngoi ra, v cc thit b, my mc (c bit l my ch server) ng vai tr rt quan trng; V vy, phi c ng thi kim tra thng xuyn, thng trc.

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