Cap.4- Caietul de exercitii.

1.Are the following statements True or False? 1. Most ads are using abbreviations for terms of employment. True False 2. It is recommended to send a photo with your resume. True False 3.You should be the first to name a salary during an interview. True False 4. Business letters should be simple and easy to read. True False 5.The date on a business letter should appear after the salutation. True False 6. An "Enclosure" note should appear below the typed name of the sender at the end of the letter. True False 7. The first paragraph of a business letter should present the reason you are writing that letter. True False 8. When the signatory of a business letter/e-mail is a woman, she is obligated to indicate her marital status. True False

9.Generally, the terms vacancy, post, position or opening are used instead of the word job in applications. True False 10. The covering letter should be writen in a formal style and kept brief and at the point. True False 2. Completati frazele: a) Good morning, this is.. Bob Smith. b) I m... the.. Sales representative for 123 GO! c) I`m calling on behalf. of Peter Jones who is away on business. d) Could I speak to Mary Mash, please? e) I`d like to speaktosomeone..in the maintenance department, please. f) I have. a message from Sarah South. g) She asked. me to.. call her back h) He me.call when I ..in London. i) Could I .. him what it is ? j) I`ll just .. her for you. k) Henry, for . !

3. Uniti numerele de telefon scris cu litere cu echivalentele lor din partea dreapta: 1) eight-nine- nine- one- five-six 2) eight- two- seven- one-five-oh 3) double six-one-six-one-oh 4)two-five-two-five-four-one a) 827 150 b) 800 123 c) 836 151 d) 400 402

5)seven-doble seven-six-double-six 6) double-one-five-five-double-one 7) four-oh-oh-four-oh-two 8)eight-one-oh-one- five-one 9)eight-three-six-one-five-one 10) eight-oh-oh-one-two-three

e) 810 151 f) 899 156 g) 777 666 h) 115 511 i) 661 610 j) 252 541

4. Uniti expresia din limba engleza cu traducerea sa: 1.He`s dialling a number. 2.He`s answering the telephone. 3.He`s calling the operator. 4.He`s sending a fax. 5.He`s holding on. 6.He`s on another line. 7.He`s picking up the receiver. 8.He`s putting her trough. 9.He`s calling back. 10.The telepfone is ringing. 11.The light is flashing. a)Suna telefonul b)Vorbeste la telefon. c) Asteapta. d) Ridica receptorul. e) Formeaza numarul. f)Ii face legatura cu Interlocutorul. g)Luminita clipeste. h) Raspunde la telefon. i) Trimite un fax. j) Cheama centralista. k) Revine.

5. Completati frazele de mai jos cu cuvintele care lipsesc: a) -. morning, Happy Holidays Ltd. . I . you? -I`d ....to...to Mrs Worley, please. - the line, please, I`ll you trough. -..you ! b)- . Afternoon, Highway Hotel. .. can I . you? -Im . about room prices. -I`ll . you to reception. - Thank you! c) -Weatherproof windows, good morning. - .. morning. .. . Sarah Bernard. Could I to someone who .. glazing? - You`ll the sales department. d) Coluld I . to William Pitt , please? - Yes, ... - morning, Mr Pitt. I`m about e) -. Afternoon. I`m calling on. Of Sam Joynson. I`dd like to to Mrs Kant. - I`m . she`s on another line. Would you like to .., or would you like to call ? - I`ll hold, please. -The line`s still . I`m sorry to .. you waitingyou hold? -Yes, I will. -The line`s .. for you now. -Thank you! 6. Traduceti in limba romana urmatoarele expresii: -That`s the lot, then.= -I`ll make sure she gets the message.= - Thank you for your call.=

-I`ll speak to you again at the end of the week, then.= -I look forward to seeing you next week, bye.=.. -Thank you for your help. = -I`ll send it to you by e-mail/fax. = .. -I look forward to hearing from you, then. = -I think that`s everything, then.= .. -It was nice talking to you.Goodbye.= . -Thank you for calling.= -So, you`ll tell her to call me back as soon as possible, will you?= -Anything else? = -Anyway= 7. Alegeti raspunsul corect: 1. If someone says I was cut off, they mean: a)the line was disconnected. b)I discontinued the call. 2. If someone says I`ll look it up , they mean: a)they`re looking towards the sky. b)they will look in a reference(telepfone in this case) book. 3. If someone says go on , they mean: a)you`re joking. b) continue 4. If someone says hang on, they mean: a)wait b) they are suspended. 5. If someone says I`ll give you a buzz , they mean: a)I`ll call you. b) I`m busy.

6. If someone says: I`ll put you trough, they mean: a)I`ll connect you b) I will have finished. 7. If someone says Anyway, they mean a)In any case b)Is time this conversation came to an end. 8. If someone says give me a ring, they mean: a)telepfone me b) I need a new piece of jewellery. 9. If someone saysIt`s for you, they mean: a)the call is for you, not me. b)here is a present for you.
*Atentie, aceste expresii au alte semnificatii in contextul unei convorbiri care nu se desfasoara prin telefon.

8. Puneti in ordinea corecta fragmentele de mai jos, astfel incat sa reiasa o conversatie: a)Good morning, Smith&Smythe Bros. b)Thank you for your calling.Goodbye c)I`ll leave a message, then. d) be back? e) or can I take a message? f)Hello, I`d like to . g)he`s not in the office at the moment. h)I`m sorry i)I`ll make sure j) Would you like to call back k)Thank you, good bye. l)Could you tell him that m)Mr Jones will arrive at half past three, and not a quarter past three? n)How can I help you? o)he gets the message. p)Not until lunchtine, I`m afraid. q) When will he r)speak to Bill Smith, please.

9. Match the Romanian expressions (1-11) to their corresponding English terms (a-k). 1. va rugam sa confirmati in scris a)I look forward to hering from you.

2.daca nu ne veti informa contrariul b) within a fortnight 3.astept cu nerabdare raspunsul dvs c)under separate cover 4.confirmam primirea 5.am luat nota de 6.v-as ramane recunoscator daca ati binevoi 7.in termen de 14 zile 8. in viitorul apropiat 9.in plic separat 10.problema ramane in atentia noastra 11. vom lua masurile necesare d)unless we hear from you the contrary e)we are holding the matter pending f)in the near future g) I have duly noted h)we shall take the necessary action i) I/We acknowledge receipt of j) please confirm in writing k)I would be grateful if you would kindly

10. * Write a cover letter in reply to the advertisement you have read in the Independent on May 3rd about a free position for a call-center agent.

* optional