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Table of Contents
WELCOME TO SOUNDSCAPE .........................................................................................................................I 1 INTRODUCTION...................................................................................................................................... 1-1 ABOUT THIS MANUAL ....................................................................................................................................... 1-1 READING CONVENTIONS ................................................................................................................................... 1-1 Menus........................................................................................................................................................... 1-1 Screenshots .................................................................................................................................................. 1-1 DISCLAIMER ..................................................................................................................................................... 1-1 2 SYDEC AUDIO ENGINEERING WEBSITE......................................................................................... 2-1 OVERVIEW ........................................................................................................................................................ 2-1 MEMBER REGISTRATION ................................................................................................................................... 2-2 PRODUCT REGISTRATION .................................................................................................................................. 2-3 MY SOUNDSCAPE.............................................................................................................................................. 2-3 SOUNDSCAPE USER FORUM .............................................................................................................................. 2-4 PUBLIC USER PROFILES ..................................................................................................................................... 2-5 DOWNLOAD AREA ............................................................................................................................................. 2-6 SOUNDSCAPE MANUALS .................................................................................................................................... 2-7 3 4 SYDEC ONLINE SHOP............................................................................................................................ 3-1 YOUR SOUNDSCAPE SOFTWARE ...................................................................................................... 4-1 WHAT YOU NEED TO DOWNLOAD ...................................................................................................................... 4-1 SOUNDSCAPE 32 SYSTEMS ................................................................................................................................ 4-1 MIXPANDER POWER PAK, MIXTREME 192 AND MADIXTREME SYSTEMS .......................................................... 4-1 SOUNDSCAPE AUDIO INTERFACES ..................................................................................................................... 4-2 5 HARDWARE INSTALLATION OVERVIEW....................................................................................... 5-1 SOUNDSCAPE 32 ............................................................................................................................................... 5-1 SOUNDSCAPE PCI AUDIO CARDS ....................................................................................................................... 5-2 SOUNDSCAPE AUDIO INTERFACES ..................................................................................................................... 5-3 6 SOUNDSCAPE DEVICE DRIVER AND PCI CARDS ......................................................................... 6-1 SOUNDSCAPE DEVICE DRIVER OVERVIEW ........................................................................................................ 6-1 DOWNLOADING THE SOUNDSCAPE DEVICE DRIVER ......................................................................................... 6-1 UNINSTALLING THE SOUNDSCAPE DEVICE DRIVER .......................................................................................... 6-2 SOUNDSCAPE PCI CARDS OVERVIEW ................................................................................................................ 6-2 INSTALLING THE SOUNDSCAPE DEVICE DRIVER AND PCI CARDS ..................................................................... 6-3 Physical installation..................................................................................................................................... 6-3 Soundscape Device Driver installation........................................................................................................ 6-3 PC CONFIGURATION FOR SOUNDSCAPE PCI AUDIO CARDS ............................................................................... 6-4 Recommended BIOS settings........................................................................................................................ 6-4 IRQ assignment ............................................................................................................................................ 6-5 7 8 EPP HOST INTERFACE CABLE........................................................................................................... 7-1 PASSWORDS............................................................................................................................................. 8-1 THE BASICS ....................................................................................................................................................... 8-1 SHARING PASSWORDS BETWEEN HARDWARE UNITS .......................................................................................... 8-1 CHECKING EXISTING PASSWORDS FOR A SOUNDSCAPE HARDWARE UNIT.......................................................... 8-2 OBTAINING A NEW PASSWORD .......................................................................................................................... 8-2 ENTERING PASSWORDS ..................................................................................................................................... 8-5 PASSWORDS FOR MIXPANDER........................................................................................................................... 8-7 9 SOUNDSCAPE SYSTEM EXPANSION................................................................................................. 9-1
Table of Contents I
INDEX.................................................................................................................................................................... 1
Table of Contents II
Welcome to Soundscape
From everyone at Sydec Audio Engineering, congratulations on your purchase of Soundscape equipment, and thank you for choosing Soundscape. In the process of choosing your Soundscape equipment, you have no doubt considered numerous factors including specification, features, cost, value and we would like to assure you that you have made the right choice: your Soundscape equipment will provide you with many years of reliable service and top-class sonic performance, along with system expandability, flexibility and, where applicable, clarity of the user interface (i.e. software). Yet, there is more to Soundscape than a range of excellent audio products. We also want you to welcome you to the Soundscape user community and, in particular, to the Soundscape User Forum on the Sydec Audio Engineering website. Furthermore, we at Sydec Audio Engineering aim to provide you with the best customer service and technical support available from any company in the audio industry.
Welcome I
Welcome II
1 Introduction
About this manual
The purpose of this manual is to welcome you to the world of Soundscape and help you get started with your new equipment. It is by no means the unique resource for Soundscape product information. Product-specific user manuals are provided for the Soundscape range, and a wealth of knowledge is available from the Sydec Audio Engineering website. This manual is intended to cover aspects that are not specific to a particular piece of equipment, such as, non exhaustively: the structure of the Soundscape range and how different pieces of equipment can be interconnected, finding your way around the website, configuring the host PC for Soundscape PCI cards or how to obtain technical support.
Reading conventions
Menus Where appropriate, to indicate a path under a menu of the Soundscape Editor or Soundscape Mixer software, the following format will be used: menu: Header|Submenu 1|Submenu 2|Submenu3|Item. Screenshots The appearance of the Soundscape software or Sydec webpages on your computer screen may be different from the screenshots in this manual. This could be because you are using a different version of Windows, because you are using different Windows settings, or because many aspects of the Soundscape software can be customized to suit individual preferences. The website design may also be revamped from time to time.
Disclaimer
This manual has been written with great care and attention to detail. However, it is not a contractual document. Sydec Audio Engineering and/or the writer(s) of this manual cannot be held responsible for any loss or damage arising directly or indirectly from any error or omission in this manual.
Chapter 1-1
Chapter 1-2
You are warmly invited to visit our website. Navigation is easy, and there is more information available than we could put in this short manual. However, in the next few sections, we would like to present some website areas that are especially relevant to new Soundscape users.
Chapter 2-1
Member registration
You will need to register to access certain website areas. For instance, the User Forum pages. Please use the "Register" link to the left of the webpage, or the "Register now" link that will be displayed if you try to access a "members-only" webpage:
Chapter 2-2
Product registration
Please also take time to register your Soundscape hardware units. This has several advantages. For instance, you can check the passwords that have been generated for a particular unit according to its DSP serial number. And if you purchase an optional plug-in password from the Online Shop, you will be able to choose the unit it should apply to from an up to date list of your registered units. The product registration pages can be accessed via a submenu item of the "Support" link:
My Soundscape
Clicking the "My Soundscape" link will take you to a personalized website area:
Chapter 2-3
Getting Started With Soundscape In this area you can: - Select your country and language (at the time of writing, a large proportion of the website content is available in English, French, German and Spanish). - Edit your registration details (name, address, email address...). These details are important and may help us to provide technical support. - Edit your site preferences. - Manage/follow-up your Soundscape Orders and Quotations. Other options are available for certain types of users.
Several forum sections are available to discuss subjects related to Soundscape DAWs or Soundscape PCI audio cards, to buy or sell equipment or contact other users, or just to discuss whatever audio-related subject you want (Scapers Caf). You will see that some forum users have special mentions after their user name:
The "User" tag designates a forum user who has a public profile (if you wish to create a public user profile, please see the next section of this manual).
This "CE" tag designates a forum user who has Soundscape Centre of Excellence status.
Chapter 2-4
This "RSC" tag designates a forum user who has Regional Soundscape Centre status.
The "Sydec" tag designates a forum user who is part of Sydec Audio Engineering.
As a user with a public profile, you can then take part in the Soundscape Banner Referral program. Soundscape banners are provided for your website, as well as a personalized link to the Sydec Audio Engineering website. Visitors to your website who click a Soundscape banner are directed to special version of the Sydec homepage, which features you as a reference user. Users who participate in the banner referral program are identified by a "banner" logo next to their name in the Soundscape forum.
Chapter 2-5
Getting Started With Soundscape We believe that public user profiles are a mutually beneficial arrangement that can increase traffic on your website as well as on the Sydec Audio Engineering website. A public user profile will also help other Soundscape users or website visitors to contact you, while we value the testimonials from our users.
Download area
All the software you need to get started with Soundscape is available from the Download area, in the Support section of the website: applications, plug-ins, manuals, driver, etc. Please click "Download Area" in the submenu of the "Support" link to access the Download area:
Chapter 2-6
Getting Started With Soundscape You will be directed to a navigation "tree" that makes it easy to locate the data you need:
Soundscape manuals
Ease of use is a design priority for every product in the Soundscape product range. However, reading the manuals is still necessary to get the best out of your Soundscape equipment. The main software products in particular (Soundscape Editor and Soundscape Mixer) are powerful and feature-rich applications. If you are used to audio recording, editing and mixing in a software environment, you may be able to start using use them without reading the corresponding manual. But for maximum efficiency, there are shortcuts and features that you will only discover by reading the manual. User manuals for the Soundscape product range are available from the Download area of the Sydec Audio Engineering website. Providing the manuals in electronic format allows for easier and more frequent manual updates when the corresponding software is updated.
Chapter 2-7
Chapter 2-8
Chapter 3-1
Getting Started With Soundscape Click the "My Shopping Cart" link, to the left of the webpage, to review the items you have selected. You can delete items or change the quantities in this page. Clicking the "Proceed to Checkout" button will then take you to the Identification page. Edit your details as necessary and click the "Next" button to reach the "Shipping & Confirmation" page. At this stage, you will be able to select to receive a quotation only, or to confirm your order. If you have included a Soundscape format DSP mixer plug-in or XPro plug-in in your shopping cart, you will also be required to select the serial number of the hardware unit that the plug-in password must be generated for. If the plug-in is for a unit you have already registered, please check its serial number before confirming your order. If the plug-in is for a new unit you are ordering at the same time, you will need to select "SerialNrxx", where xx is the number indicated for the relevant unit in the product description column of your order. In the example below, selecting "SerialNr01" in the drop-down list of hardware units would indicate that the plugin password must be generated for the Soundscape 32 being ordered at the same time. The other choices in the menu apply to previously registered hardware units. Please be especially careful to select the right unit serial number when you purchase a plug-in, as passwords are only applicable to one particular hardware unit.
Clicking the "Confirm order" button will take you to our secure payment page. Credit card and international wire transfer payment methods are available.
Chapter 3-2
Soundscape 32 systems
For a Soundscape 32 system, please download the Soundscape Editor software. With a new system, you will have obtained a password for the latest version. You do not need to download any previous version or update components: each Soundscape Editor release is a complete, self-contained version of the whole program. Please also download the installation files for any Soundscape format plug-ins you have purchased passwords for. You can also download demo versions of other Soundscape format plug-ins where available, and try them for a limited period. You will need the V2.xx Mixer password (always provided free of charge) to unlock them. The Soundscape Editor manual is available in Word document and PDF format. Please download it as well.
Chapter 4-1
Chapter 4-2
Soundscape 32
Installing a Soundscape 32 requires: - Installing at least one IDE hard disk in the Soundscape 32. Up to four hard disks can be installed, but only one is required to have full functionality. The simplest and quickest way to configure a hard disk for use by Soundscape is to put it in Cable Select mode and insert it in one of the removable caddies. - Installing the PCI Host Interface card in the host PC (or installing the optional EPP Host Interface cable). - If a Mixpander is going to be used, installing it in the host PC. - Connecting the the Soundscape 32's "To Host" connector to the PCI Host Interface card (or EPP Host Interface cable) and the Soundscape 32's Expansion Bus port to the Mixpander (if present) using the cables provided. - Connecting the Soundscape 32's audio inputs and outputs to your system as required. - Connecting the Soundscape 32 and host computer to the mains. - Starting up the Soundscape 32 unit and the host computer. - Installing the Soundscape Device Driver for the PCI Host Interface card (or EPP Host Interface cable) and for the Mixpander if present. - Installing the Soundscape Editor software on the host computer. - Installing any plug-ins or plug-in demos you may have on the host computer. Once these steps have been completed, you will be able to start the Soundscape Editor software, enter the Editor, Mixer and plug-in passwords as necessary and start to work. One of the first things you will need to do is to set up a suitable
Chapter 5-1
Getting Started With Soundscape WordClock configuration between your Soundscape system and any other digital equipment connected to it. NOTE: You will be prompted to install the Soundscape WDM driver when you start the Soundscape Editor software for the first time. The above is a summary of the installation procedure. You may be able to get started by following these steps if you are familiar with computers and audio equipment. However, we strongly recommend that you read the Soundscape Editor manual before you begin the installation. It provides far more information than could be included here, including handling the cards, using multiple units, clock synchronization etc. Please note that the shortcut you click to start the Soundscape Editor references an initialization (.ini) file where your personal settings are stored. If you create new shortcuts, they need to reference this initialization file. You can also create multiple shortcuts referencing different initialization files to run different configurations (for instance, if the system is used by several users at different times). Please see the Soundscape Editor manual for details about the initialization file. You can also read the "Soundscape Device Driver And PCI Cards" chapter of this manual, which is applicable to the PCI Host Interface Card and Mixpander, and the "EPP Host Interface Cable" chapter if you want to use the optional EPP Interface cable.
Chapter 5-2
Getting Started With Soundscape NOTE: You will be prompted to install the Soundscape WDM driver when you start the Soundscape Mixer software for the first time. The above is a summary of the installation procedure. You may be able to get started by following these steps if you are familiar with computers and audio equipment. However, we strongly recommend that you read the Soundscape Mixer manual before you begin the installation. It provides far more information than could be included here, including installing multiple cards, clock synchronization etc. You can also read the "Soundscape Device Driver And PCI Cards" chapter of this manual, which is applicable to all Soundscape PCI audio cards.
Chapter 5-3
Chapter 5-4
Chapter 6-1
Getting Started With Soundscape installion procedure is similar for all Soundscape PCI cards, an extra step is necessary for the audio cards: installing the WDM driver. You will be prompted for this the first time the Soundscape Editor or Soundscape Mixer is started after a new Soundscape PCI card has been installed.
Getting Started With Soundscape software is started after a compatible Soundscape audio card has been installed. The procedure is similar. This time, Windows need to read the "sswdm.inf" file. Just like the ssdev.inf file, the sswdm file is located in the "Disk 1" folder of the Soundscape Editor and Soundscape Mixer installation files. If needed, you will find a detailed step by step description of the driver installation procedure, including screenshots, in the Soundscape Editor manual or Soundscape Mixer manual.
* If your BIOS does not allow you to set the PCI Latency value, you may use the "PCI Latency Tool" available from http://downloads.guru3d.com/download.php?det=951
Chapter 6-4
Getting Started With Soundscape IRQ assignment Soundscape PCI audio cards require an IRQ number to operate (this is not the case for the PCI Host Interface card). They may share an IRQ with another device, provided that the other device is also fully capable of sharing an IRQ. Multiple Soundscape PCI audio cards may share the same IRQ. On systems that use hyperthreading there is no way to assign physical IRQs to chosen PCI slots. In ACPI mode (which is a must when using hyperthreading or dual CPU systems), the BIOS and Windows manage all PCI devices through the PCI Interrupt Handler on IRQ 9, and only allow IRQs higher than 15 for PCI devices, regardless of settings made in the BIOS. Common symptoms of unsuccessful IRQ sharing may include any of the following: - Low latency values are not possible without clicks in the audio. - Communication error messages from the Soundscape driver/application. - PC crashes or freezes. - CPU Load Spikes - Bad system performance with e.g. slow graphics or slow response, even with a low system load.
Chapter 6-5
Chapter 6-6
Chapter 7-1
Getting Started With Soundscape In order to install the driver for the EPP Host Interface cable, Windows will need to be directed to the "ssdev.inf" file located in the "Disk 1" folder of the Soundscape Editor installation files. If needed, you will find a detailed step by step description of the driver installation procedure, including screenshots, in the Soundscape Editor manual. The Soundscape Editor manual also includes a section about configuring the PC for use with the EPP Host Interface cable.
Chapter 7-2
8 Passwords
One of the first things you will need to do after starting the Soundscape Editor or Soundscape Mixer software for the first time is to enter passwords to enable the application and any optional plug-ins you have installed. You also need to provide a serial number when purchasing a plug-in or software upgrade for a particular hardware unit. This chapter is based on a TechNote called "Everything you need to know about passwords", which is available online in the Support section of our website.
The basics
The Soundscape Editor and Soundscape Mixer applications and Soundscape format plug-ins are protected against piracy by a password system that relies on the DSPs embedded in the Soundscape hardware. In practice, each password is generated according to the DSP serial number of a particular Soundscape hardware unit. Consequently, a password will only enable a Soundscape application or Soundscape format plug-in if the Soundscape hardware unit with the corresponding DSP serial number is detected. NOTE: There is an exception to this: the Synchro Arts VocAlign plug-in. Please see the Authorizing Synchro Arts VocAlign webpage if you require more information specific to this plug-in.
Chapter 8-1
Chapter 8-2
Getting Started With Soundscape For a Soundscape digital audio workstation (e.g., Soundscape 32 or Soundscape 16) or a Mixpander connected to a Soundscape digital audio workstation, clicking menu: Help|About Soundscape Editor will open a window where the serial number of the hardware units currently used by the software will be displayed:
NOTE: This serial number is NOT the same as the chassis serial number which is indicated on the back of the hardware unit. The chassis serial number cannot be used to generate a password.
Chapter 8-3
Getting Started With Soundscape For a Soundscape Mixtreme, Mixtreme 192, Madixtreme or a Mixpander used as part of a Mixpander Power Pak, clicking menu: Help|About ssMixer will open a window where the the serial number of each card can be checked:
TIPS: In order to avoid the mistakes that can occur when reading or typing a serial number, you can highlight that serial number by clicking and dragging the mouse pointer over it, right-click it and use the Windows copy and paste commands (or the equivalent [Ctrl]+[C] and [Ctrl]+[V] key commands) to insert it in a document (e.g., in an email). If you have already registered a hardware unit, its serial number will be automatically available in the Sydec Online Shop. If you own several units, please make certain that you select the serial number of the unit you want to obtain a password for! If you have to type a serial number, please note that they contain leading zeroes followed by a string of letters from A to Z and some hexadecinal characters (i.e., numbers from 0 to 9 and letters from A to F). Please watch out for possible confusion between the letter o and zero or the letters i or L and the number 1. When typing a serial number the leading zeroes may be ignored.
Chapter 8-4
Entering passwords
Passwords must be entered in the Passwords window of the Soundscape Editor (menu: Options) or Soundscape Mixer (menu: Settings|Passwords). These windows are slightly different. In the Soundscape Editor, in order to enable a software module (application or plug-in) listed in the Option column, a password must be entered in the Password column for either the DAW unit listed in the Unit Serial # column or the Mixpander listed in the Mixpander Serial # column. If the password applies to a Mixpander, it must be prefixed with the letter M.
Chapter 8-5
Getting Started With Soundscape In the Soundscape Mixer software, the cards are listed in the Select Mixer unit box. Click the arrow to the right of that box to select a card. In order to enable a software module (application or plug-in) listed in the Option column, a password must be entered in the Password column for the unit that has been selected.
In both cases (Soundscape Editor and Soundscape Mixer), the password must be entered for the unit it has been generated for. The corresponding software module will automatically be enabled for all the units that are controlled from that instance of the Soundscape Editor or Soundscape Mixer. The password for that software module should remain set to the default 000000000000 for the other units. Just like for serial numbers, in order to avoid mistakes, it is advisable to copy and paste passwords rather than to type them. However, if you ever need to type a password, please note that passwords only contain hexadecimal characters, i.e., numbers from 0 to 9 and letters from A to F. For a plug-in to be listed in the Passwords window of the Soundscape Editor or Soundscape Mixer, it must first be installed on the host PC. Plug-ins that are not yet installed will not show. At the time of writing this article, passwords are required to enable: - The Soundscape Editor V4.xx or later or Soundscape Mixer V4.xx or later. - Soundscape format DSP-powered plug-ins. - Password-protected XPro plug-ins in the Soundscape Editor, such as Cedar Declick or the XPro Time Module. For Synchro Arts VocAlign, please check out the "Authorizing Synchro Arts VocAlign webpage. - The V2.xx Mixer.
Chapter 8-6
Getting Started With Soundscape NOTE: V2.xx Mixer refers to the current format of the Mixer regardless of the software version number and appears as Version 2.xx Mixer, Version 2.xx Mixer (Part B) and Version 2.xx Mixer (Part C) in the Editor, and may appear as Version 2.xx Mixer (VST Plug-Ins, Part A, Part B, Part C) in the Soundscape Mixer, depending on the use of VST plug-ins. The V2.xx Mixer password must also be used for the VST Plug-Ins option in the Soundscape Editor, and for demo versions of Soundscape format DSPpowered plug-ins. The V2.xx Mixer password is all that is required to enable legacy versions of the Soundscape Editor (up to V3.8) and Mixtreme (up to V1.4) software.
Chapter 8-7
Chapter 8-8
Chapter 9-1
Getting Started With Soundscape The Soundscape 32 digital audio workstation comes with 24 of its inputs and outputs on three TDIF connectors. If you need these inputs and outputs in a different format, the TDIF equipped Soundscape iBoxes make ideal converters. Several of them come with three TDIF connectors, just like the Soundscape 32: - iBox 48-TA (TDIF/analog and analog/TDIF conversion). - iBox 64-MADI-T (TDIF/MADI and MADI/TDIF conversion). - iBox 64-MADI-TA (TDIF/analog, analog/TDIF, TDIF/MADI and MADI/TDIF conversion). Other iBox models are available with one TDIF port. They can be connected to one of the Soundscape 32's TDIF ports: - iBox 2-Mic (two channels of TDIF/analogue and analogue/TDIF conversion with microphone preamps and headphone output). - iBox 2-Line (two channels of TDIF/analogue and analogue/TDIF conversion). - iBox 8-Line (eight channels of TDIF/analogue and analogue/TDIF conversion). - iBox 4-AES (four channels of TDIF/AES/EBU and AES/EBU/TDIF conversion). - I/O 896 (eight channels of TDIF/analog and analog/TDIF, TDIF/ADAT and ADAT/TDIF conversion with Apogee A/D and D/A conversion and "Soft Limit" function. - ADDA 2408-R (high-end 8-channel microphone preamplification unit jointly designed by Digital Audio Denmark and Sydec Audio Engineering. Software remote control and digitally controlled analog gain).
Getting Started With Soundscape 192 to 64 simultaneous inputs and outputs with nine DSP for a single Mixpander Power Pak /9, and with multiple card support, you will never run out of inputs, outputs or DSP-based mixing power. Soundscape PCI audio cards can also be used in combination with Soundscape iBox audio interfaces. The Mixpander/9 and Mixpander/5 must be connected to the Expansion Bus port of an iBox to form the Mixpander Power Pak. iBoxes that feature an Expansion Bus port include the iBox 48-TA, iBox 64-MADI-T, iBox 64MADI-TA, iBox 48-AA, iBox 64-MADI-A, iBox 64-MADI-AA, iBox 48-SA, iBox 64MADI-S, iBox 64-MADI-SA and iBox 24-S. The Mixtreme 192 features two TDIF ports that can be used to connect any combination of two eight-channel (or less) TDIF compatible iBoxes (iBox 8-MPA, iBox 2-Mic, iBox 8-Line, iBox 2-Line, iBox 4-AES, I/O 896, ADDA 2408-R). The card's two TDIF ports can also be connected to two of the three ports available on the iBox 48-TA, iBox 64-MADI-T and iBox 64-MADI-TA. The Madixtreme can be connected to the iBox 64-MADI-T, iBox 64-MADI-TA, iBox 64-MADI-A, iBox 64-MADI-AA, iBox 64-MADI-S or iBox 64-MADI-SA via MADI.
Chapter 9-3
Getting Started With Soundscape The iBox models that feature two or four channels of audio format conversion to/from TDIF can be cascaded in order to make use of all eight channels of the TDIF port they are connected to. These models are the iBox 2-Mic, iBox 2-Mic and iBox 4-AES. More information about cascading units is provide in an article titled "Soundscape audio interfaces: extensive connectivity". Please click the "Soundscape applications" item in the submenu of the "Users and Applications" link of our website to find this article. The iBox 8-MPA is the ideal companion for an iBox 64-MADI-TA, iBox 48-TA, iBox 64-MADI-SA, iBox 48-SA, iBox 64-MADI-AA or iBox 48-AA in situations where multiple high-quality microphone preamps are required. It can be connected to these iBoxes via the sub-D connectors using a single multicore cable, while the main iBox is connected to a Mixpander via its Expansion Bus connector (Mixpander Power Pak), to a Mixtreme, Mixtreme 192, Soundscape 32 or compatible DAW via TDIF, to a Madixtreme via MADI or to any other compatible device. If you are using a Mixpander Power Pak, you can also combine a single Mixpander with two iBoxes to suit your format requirements. For instance, if your Mixpander Power Pak includes a Mixpander with an iBox 48-TA, you can connect a second iBox 48-TA to the first one via TDIF. This way you get 48 analog inputs and outputs, instead of 24 TDIF and 24 analog inputs and outputs.
Chapter 9-4
10 Technical Support
If you encounter a technical difficulty with your Soundscape equipment, or if you have a question regarding Soundscape or the way it interacts with other equipment, help is always at hand! Many questions are answered in the Soundscape manuals. Reading the relevant manual for a given piece of equipment or software application will often clarify points that may appear to be problematic. For instance, most technical support questions we receive about mixer and plug-in passwords are answered in the Soundscape Editor and Soundscape Mixer manuals. The "Soundscape Knowledge Base" provides answers to frequently asked questions (FAQs) and a number of "Technotes" dealing with particular technical issues. Click "Knowledge Base" in the submenu of the "Support" link of our website to access it. Some technical matters are discussed in the "Soundscape Applications" section of our website. Click "Soundscape applications" in the submenu of the "Users and Applications" link of our website to access it. The Soundscape user forum is the best resource when it comes to questions regarding Soundscape used with other equipment. Most Soundscape users are working professionals who use our products on a daily basis and in connection with a wide range of other devices. Whatever digital mixing console you connect to your Soundscape 32 or Mixtreme 192, whatever DTRS you need to synchronize to your Soundscape system, there is a good chance that another user has used the same configuration. And many forum members are betatesters as well as Soundscape users. Last but not least, we are here to help you! Our email address for technical support is: support@sydec.be. If you email us, please try to provide as much relevant information as possible. This may include, depending on the nature of your query: - PC configuration (processor type and speed, RAM, operating system, listing of all installed PCI cards and any other information that seems relevant). - The serial number of your Soundscape hardware unit. This is the serial number indicated by the software under menu: Help|About Soundscape Editor in the Soundscape Editor software, and under menu: Help|About ssMixer in the Soundscape Mixer software. Please note that the serial number at the back of a Soundscape 32 is its chassis serial number, and is usually irrelevant for technical support. - The description of all the connections between your Soundscape unit and other devices.
Chapter 10-1
Getting Started With Soundscape Please try to be specific in the subject line of your email and, if an exchange of emails follows, please do not change the subject line. This will help us to locate your emails as part of an ongoing exchange. Incoming emails are constantly monitored and our response time is usually short. However, this may vary depending on the nature of your query.
Chapter 10-2
Index
A
About this manual ................................................................................................................................................................... 1-1
B
BIOS settings (Recommended...) ............................................................................................................................................ 6-4
C
Checking existing passwords for a Soundscape hardware unit ............................................................................................... 8-2
D
Disclaimer ............................................................................................................................................................................... 1-1 Download (What you need to...) ............................................................................................................................................. 4-1 Download area (Sydec Audio Engineering website) ............................................................................................................... 2-6 Downloading the Soundscape Device Driver.......................................................................................................................... 6-1 Driver and PCI cards (Soundscape Device...) ......................................................................................................................... 6-1
E
Entering passwords ................................................................................................................................................................. 8-5 EPP Host Interface Cable ........................................................................................................................................................ 7-1
F
Forum (Soundscape User...) .................................................................................................................................................... 2-4
H
Hardware Installation Overview.............................................................................................................................................. 5-1
I
Installation (Hardware... ...overview)...................................................................................................................................... 5-1 Installing the Soundscape Device Driver and PCI cards ......................................................................................................... 6-3 Introduction............................................................................................................................................................................. 1-1 IRQ assignment....................................................................................................................................................................... 6-5
M
Manuals (Soundscape...) ......................................................................................................................................................... 2-7 Member registration ................................................................................................................................................................ 2-2 Menus (reading conventions) .................................................................................................................................................. 1-1 Mixpander (Passwords for...) .................................................................................................................................................. 8-7 My Soundscape ....................................................................................................................................................................... 2-3
Index 1
O
Obtaining a new password ...................................................................................................................................................... 8-2 Online Shop (Sydec...) ............................................................................................................................................................ 3-1
P
Password (Obtaining a new...)................................................................................................................................................. 8-2 Passwords................................................................................................................................................................................ 8-1 Passwords (Checking existing... ...for a Soundscape hardware unit)....................................................................................... 8-2 Passwords (Entering...)............................................................................................................................................................ 8-5 Passwords (Sharing... ...between hardware units) ................................................................................................................... 8-1 Passwords for Mixpander........................................................................................................................................................ 8-7 PC configuration for Soundscape PCI audio cards.................................................................................................................. 6-4 Product registration ................................................................................................................................................................. 2-3 Public user profiles.................................................................................................................................................................. 2-5
R
Reading conventions ............................................................................................................................................................... 1-1 Menus ................................................................................................................................................................................. 1-1 Screenshots ......................................................................................................................................................................... 1-1 Recommended BIOS settings.................................................................................................................................................. 6-4 Registration (Member...) ......................................................................................................................................................... 2-2 Registration (Product...) .......................................................................................................................................................... 2-3
S
Screenshots (reading conventions) .......................................................................................................................................... 1-1 Sharing passwords between hardware units ............................................................................................................................ 8-1 Soundscape Device Driver (Downloading the...) .................................................................................................................... 6-1 Soundscape Device Driver (Uninstalling the...) ...................................................................................................................... 6-2 Soundscape Device Driver and PCI cards ............................................................................................................................... 6-1 Soundscape Device Driver and PCI cards (Installing the...).................................................................................................... 6-3 Soundscape Device Driver Overview...................................................................................................................................... 6-1 Soundscape manuals ............................................................................................................................................................... 2-7 Soundscape PCI cards overview ............................................................................................................................................. 6-2 Soundscape Software (Your...)................................................................................................................................................ 4-1 Soundscape System Expansion ............................................................................................................................................... 9-1 Soundscape User Forum.......................................................................................................................................................... 2-4 Sydec Audio Engineering Website.......................................................................................................................................... 2-1 Sydec Online Shop .................................................................................................................................................................. 3-1 System Expansion (Soundscape...).......................................................................................................................................... 9-1
T
Technical Support ...................................................................................................................................................................... 1
U
Uninstalling the Soundscape Device Driver............................................................................................................................ 6-2 URL (for the Sydec Audio Engineering Website)................................................................................................................... 2-1 User Forum (Soundscape...) .................................................................................................................................................... 2-4
W
Website ........................................................................................................................... See Sydec Audio Engineering Website
Index 2
Y
Your Soundscape Software ..................................................................................................................................................... 4-1
Index 3