Professional Documents
Culture Documents
Table of contents
Table of contents ................................................................................i
Appendices 101
About the CD-ROMs in Your Package .......................................... 102
Uninstalling the Software ............................................................. 106
Memory Card Folder Structure ..................................................... 110
Troubleshooting ............................................................................ 111
Index ............................................................................................... 120
1
Windows/Macintosh
Read This First
This chapter explains what you can accomplish using the camera with the
software contained on the Canon Digital Camera Solution Disk.
It also lists the computer system configurations required to use the software.
Windows/Macintosh
Download images to the computer
Windows/Macintosh
within ZoomBrowser EX (Windows) or ImageBrowser (Macintosh).
See Information about Your Camera (p. 91) to read which disks are included
with your model.
For a description of the features and installation procedures for the software
on the CD-ROMs, see About the CD-ROMs in Your Package (p. 102).
7
System Requirements
Windows/Macintosh
Please install the software on a computer meeting the following minimum
requirements.
Windows
OS Windows 98 (First or Second Edition)
Windows Millennium Edition (Windows Me)
Windows 2000
Windows XP (Home Edition, Professional)
Interface USB
Display 800 x 600 pixels/ High Color (16 bit) or better is required
1,024 x 768 pixels or better is recommended
Macintosh
OS Mac OS 9.0 - 9.2, Mac OS X (Version 10.1/ 10.2)
CPU PowerPC
Interface USB
Windows - Preparations -
This chapter explains the basic procedures for installing the software and
connecting the camera to a computer. Read this material before you connect
the camera to the computer.
10 Installing the Software and USB Driver
•You must install the software before you connect the camera to
the computer.
•Users of Windows XP Professional and Windows 2000 must first
log in as an Administrator (computer system administrator) to
install programs.
Items to Prepare
•Your computer
•Canon Digital Camera Solution Disk supplied with the camera
Installation Procedures
1 Confirm that the camera is NOT
connected to the computer. If it is,
disconnect it and the cable from the
computer.
Installer Panel
Windows - Preparations -
5 Click [Next].
6 Read the software license agreement and click [Yes] if you consent to
all the conditions.
Windows XP
1. Select [My Computer] from the [Start] menu.
2. Right-click the CD-ROM icon and select [Open].
3. Double-click the [Setup.exe] icon.
Installation destination
Windows - Preparations -
The installation will start. Follow the onscreen instructions to proceed.
13 Attach the camera to the computer and set it to the correct mode for
connecting.
The Events dialog will appear after installation, allowing you to select an
application to start. The explanation for these procedures is contained in
Using the Software on the Windows Platform-The Basics (p. 17).
Windows - Preparations -
installing the USB Driver.
•See Uninstalling the USB Driver (p. 107) to delete the USB
Driver installed with these procedures.
•See If You Were Using ZoomBrowser EX Version 2 or 3
(p. 119) if you were previously using either version.
This concludes the software and USB Driver installation and the procedures for
connecting the camera to the computer.
You may now download camera images to the computer (p. 17).
16
MEMO
17
Read this chapter after completing the preparations in the Using the Software
on the Windows Platform - Preparations - section.
18 Starting ZoomBrowser EX
Starting ZoomBrowser EX
Begin by starting up ZoomBrowser EX. The startup procedures vary according to
whether you are connecting the camera to the computer or using a memory
card reader.
A dialog (Events dialog) similar to that below will appear after a moment.
Select the application program you wish to start from the list in this dialog.
Your camera model name
or "Canon Camera" will
appear here.
Select an application
program here.
Camera Window
Thumbnail
This will display the Camera Window. The memory card images will display
as thumbnails (tiny versions) in the Camera Window.
Thumbnail
Main Window
See the Windows Help system for information about the Scanners and
Cameras Wizard and Windows Explorer.
25
Printing Images
1 Click [Print] in the Main Window.
3 Click on the image(s) you wish to print and click the [Next] button at
the window's bottom right.
4 Place a check mark beside the data you wish to include with the print
(multiple selections are possible) and click [Finish].
The PhotoRecord printing utility will start and display the PhotoRecord Print
Modes window.
•The Index Print Settings dialog will open if you select [Index
Print] in Step 2 and complete steps 3 and 4. You can select
the settings, such as the thumbnail size and paper size, and
click [Print] to start an index print.
•Images shot with Exif 2.2-compliant cameras (Exif Prints)
incorporate information about the shooting settings, such
as the camera modes and settings. Better prints can be
made by using this information to correct the image.
To correct image quality, right-click an image and select
[Clip/Correct Photo] from the pop-up menu. Place a check
mark beside [Exif Print] or [Photo Optimizer Pro] in the next
window and click [Close] to have it corrected. You should
obtain better results when the image is printed.
Proceed to this chapter once you have mastered the basic ZoomBrowser EX
procedures in the Using the Software on the Windows Platform - The Basics
chapter.
30 The ZoomBrowser EX Windows
Camera Window
This window can be used to view images in the camera (or memory card) and
download them to the computer.
A window allowing you to specify the download The images from the camera (or
destination opens when you select images and memory card) display here.
click the [Download image] button.
Task Buttons
These buttons
select the task
to carry out.
Function Buttons
These buttons apply functions to images
selected in the Camera Window.
Main Window
This window can be used to organize the images downloaded to the computer.
It can also be used for other purposes, such as printing images and attaching
them to e-mail messages.
Folders Area Function Buttons
Select image folders here. As in Windows These buttons apply functions to
Explorer, you can view the contents of images selected in the Browser
the folders. Area.
Replaying Movies
When you double-click an image with a movie icon in the ZoomBrowser EX’s
Browser Area, QuickTime Player will start and replay the movie.
4 Click the [File] menu and select [Save File] and [Convert and save in
file].
This will display the Save File dialog.
5 Select a file destination and format for the image you wish to
convert.
You can save the image in the JPEG or TIFF format.
6 Click [OK].
The utility will start to convert the image and save it to the computer.
34 Converting RAW Images - File Viewer Utility
Version
Information
Button
Displays the
program
version
information.
Displays a
histogram
(distribution
of brightness
data) for the
image.
Display Mode List Box Comment Box
Selects the thumbnail A description of up to 60 Displays the
or preview display characters can be input here. image
mode. information
here.
Display Size List Box
Selects the size at which images display.
35
This section displays when a camera model Model-Specific Processing Mode List Box
name is selected in the Model-Specific Selects the model of camera in use.
Processing Mode list box.
Starting PhotoStitch
Start PhotoStitch from ZoomBrowser EX.
1 Click [View & Modify] in the ZoomBrowser EX’s Main Window and
[Stitch Photos] in the next menu.
2 Select a series of images in the Browser Area and click [Finish].
A window similar to that below will appear.
Starting RemoteCapture
Start RemoteCapture from ZoomBrowser EX.
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal. Prepare the camera for communication
with the computer.
Procedures for attaching the camera to the computer and
placing it in the correct mode for connecting vary between
camera models. See Information about Your Camera (p. 91)
for details.
2 Open the lens cover or remove the lens cap on models equipped
with them.
Proceed to Step 3 if your model does not have one.
5 Click [Camera & Memory Card], then [Remote Shooting] in the next
menu.
This will start RemoteCapture.
RemoteCapture Features
RemoteCapture has two windows: the Shooting-RemoteCapture window and
the Save-RemoteCapture window. Use these windows to record and save
images, respectively.
Shooting-RemoteCapture Window
Recordable Image Counter
Detail Settings Displays the number of images that will
The Detail Settings fit onto the computer or memory card in
dialog opens when the camera.
you click the arrow
Release Button
Releases the
shutter.
Viewfinder Display
Click the [Viewfinder
On] button while a
connection to the Set the basic camera
camera is open to settings here.
display the image
appearing in the
camera’s viewfinder.
Save-RemoteCapture Window
Thumbnail View Connect/Disconnect Button
Displays thumbnails of Click here to open a connection to the camera and
all the images shot after display the Shooting-RemoteCapture window. It will
RemoteCapture is change to the Disconnect button while a connection is
started. open. Click it to close the connection.
View Button
Displays images
selected in the
Thumbnail View
area at a larger
size.
Delete Button
Deletes images
selected in the
Thumbnail View
area (completely
from the computer).
Image Information
Check the image settings here.
41
2 Set the number of frames and the interval value and click [Start].
This will record the specified number of frames at the specified interval.
Please note that the camera will not be able to shoot at the
specified interval if it is shorter than the time required to
transmit the data and save it to the computer.
Timer Shooting
Timer shooting is a method of shooting that records a frame after a specified
number of seconds.
Other Features
Changing the File Destination and Method of Saving
1 In the Save-RemoteCapture window, click the [File] menu and select
[Preferences].
This will display the Preferences dialog.
2 Select the way images are saved and the folder to which they are
saved and click [OK].
1 The Camera Window will open after you have connected the camera
to the computer and started ZoomBrowser EX.
For starting instructions for ZoomBrowser EX, see Starting ZoomBrowser EX
(p. 18).
2 Click [Set] in the Camera Window and select [My Camera] in the pop-
up menu.
Alternatively, you can click [Camera & Memory Card] in the Main Window
of ZoomBrowser EX, followed by [My Camera Settings] to display the My
Camera window.
2 Select the settings file you wish to save to the camera from the My
Computer list.
If you are working in the [Setup as a theme] tab, the thumbnail (tiny
version) of the start-up image will display to the right and the sound files
will play in the order of start-up sound, shutter sound, operation sound and
self-timer sound.
3 Select the setting from the Camera list that you would like to change
and click [Save to Camera].
This concludes the process of saving the My Camera settings to the camera.
The Camera list setting will change to the selected file. If a setting for this
category has previously been saved to the camera, it will be overwritten.
2 Select the settings file(s) from the Camera list that you wish to save
to the computer.
If you are working in the [Setup as a theme] tab, the thumbnail (tiny
version) of the start-up image will display to the right and the sound files
will play in the order of start-up sound, shutter sound, operation sound and
self-timer sound.
1 Open the My Camera window, click the [Set individually] tab, select
[Startup Image] from [Data Type] and click the [Add File] button.
49
This will display the Open file dialog.
To delete a setting, select the file name and click the [Delete]
button at the bottom of the My Computer list.
4 Click the tab of the sound file you will be creating, followed by the
[Record] button. Click the [Start_up Sound] tab in this example.
9 Click the [Save] tab, confirm that the sound file was created, input a
file name and then save it.
10 Click the [Save] button, add a file name and save it.
In the Open dialog, select the file you created and click [Open].
The selected file will appear in the Computer list.
This concludes the process for adding a file to the My Camera settings. You
can add the file to the camera with the procedures described in the Saving
the My Camera Settings to the Camera section (p. 47).
•To delete a setting, select the file name and click the [Delete]
button at the bottom of the My Computer list.
•Record the sound as an 11.025 kHz or 8.000 kHz, 8 bit, mono
sound in the WAV format. The following chart shows
standard time lengths for My Camera Sounds.
Duration in Seconds
Type
11.025 kHz 8.000 kHz
Start-Up Sound 1.0 sec. or less 1.3 sec. or less
Shutter Sound 0.3 sec. or less 0.4 sec. or less
Operation Sound 0.3 sec. or less 0.4 sec. or less
Self-Timer Sound 2.0 sec. or less 2.0 sec. or less
53
Macintosh - Preparations -
54 Installing the Software
Items to Prepare
•Your computer
•Canon Digital Camera Solution Disk supplied with the camera
Installation Procedures
1 Close any programs that are running.
2 Place the Canon Digital Camera Solution
Disk in the computer’s CD-ROM drive.
3 Double-click the CD-ROM icon, followed by
the [Mac OS X] and [Canon Digital Camera
Installer] icons.
With Mac OS 9, double-click the CD-ROM icon,
followed by the [Mac OS 9] and [Canon Digital
Camera Installer] icons.
The installer panel will display automatically.
Installer Panel
Macintosh - Preparations -
56
MEMO
57
Read this chapter after completing the preparations in the Using the Software
on the Macintosh Platform - Preparations - section.
Starting ImageBrowser
Begin by starting up ImageBrowser. The startup procedures vary according to
whether you are connecting the camera to the computer or using a memory
card reader.
iPhoto or Image Capture will automatically start when the camera and
computer are ready to connect. If either of these programs does not start,
proceed to Step 3.
iPhoto or Image Capture may automatically start up at the same time as the
Camera Window. Step 6 is not required when neither program starts up
automatically.
6 Click the icon at the top left of the iPhoto or Image Capture
window to close the program.
7 Confirm that the images from the camera are displayed as
thumbnails (tiny versions) in the Camera Window.
Thumbnail
Mac OS 9
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital Terminal. Prepare the camera for communication
with the computer.
Procedures for attaching the camera to the computer and
placing it in the correct mode for connecting vary between
camera models. See Information about Your Camera (p. 91)
for details.
61
ImageBrowser will start and open the ImageBrowser Automation Wizard
dialog.
2 Confirm that [Display Images] is selected and click the [OK] button.
3 Confirm that [USB port] is selected as the port option and that your
camera model name or [Canon Camera] are selected as the detected
camera. Click [Set].
The Camera Window will open and display the camera images as
thumbnails (tiny versions).
To change the settings, click [Settings Change] and select the desired action in
the ImageBrowser Automation Wizard dialog.
2 Start ImageBrowser.
Double-click the [Canon ImageBrowser] icon on the desktop.
Mac OS X Mac OS 9
If the icon does not appear on the desktop, double-click the folder in which
you installed the program, followed by the [Canon Utilities] and Macintosh - The Basics -
[ImageBrowser] folders and the [ImageBrowser] file.
Explorer View
Section
64 Starting ImageBrowser
The images from the memory card will display as thumbnails in the Camera
Window.
Downloading Images
Download images to the new folder.
Thumbnail
The downloaded images will copy to the computer and appear in the
Browser Area.
“RAW” displays
on RAW images.
Browser Area
Printing Images
Printing
1 Select the image(s) you wish to print.
A blue frame appears around selected images.
2 Click the [Print] button and select [Layout printing] from the
displayed menu.
This displays the Layout Options dialog and the Print window.
Print window
Add Text
Open the [Edit] menu
and select [Add Text].
Add Captions to Images
Change the default Click the image and
number of images then the [Edit] menu
printed per page. and select [Edit
Caption].
This chapter explained the ImageBrowser basics. Once you have mastered
them, read the following chapter to try the advanced techniques.
Using the Software on the Macintosh Platform - Advanced Techniques -
(p. 71).
71
Proceed to this chapter once you have mastered the basic ImageBrowser
procedures in the Using the Software on the Macintosh Platform - The Basics -
chapter.
Replaying Movies
When you double-click an image with a movie icon in the ImageBrowser’s
Browser Area, QuickTime Player will start and replay the movie.
•See Information about Your Camera (p. 91) to see if your camera
supports the RAW format.
•See your Camera User Guide for the settings required to shoot
RAW images.
4 Click the [File] menu and select [Save File] and [Convert and save in
file].
This will display the Save File dialog.
5 Select a file destination and format for the image you wish to
convert.
You can save the image in the JPEG or TIFF format.
6 Click [OK].
The utility will start to convert the image and save it to the computer.
74 Converting RAW Images - File Viewer Utility
Version Information
Button
Displays the
program version
information.
Displays a
histogram
(distribution of
brightness data) for
the image.
This section displays when a camera model Model-Specific Processing Mode List Box
name is selected in the Model-Specific Selects the model of camera in use.
Processing Mode list box.
Adjusts sharpness.
Starting PhotoStitch
Start PhotoStitch from ImageBrowser.
Starting RemoteCapture
Start RemoteCapture from ImageBrowser.
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal. Prepare the camera for communication
with the computer.
4 Start ImageBrowser.
5 Click ImageBrowser’s [Edit] menu and select [RemoteCapture].
6 Click [Connect] when the "Connect to camera?" prompt appears.
The Communication Settings window will display. This window only
displays on the first connection.
7 Confirm that [USB port] is selected as the port option and that your
camera model name or [Canon Camera] are selected as the detected
camera. Click [Set].
iPhoto or Image Capture may automatically start up at the same time. Skip
to Step 9 if neither program starts up.
79
8 Click the icon at the top left of the iPhoto or Image Capture
window to close the program.
9 Confirm that the Shooting-RemoteCapture window is displayed.
RemoteCapture Features
RemoteCapture has two windows: the Shooting-RemoteCapture window and
the Save-RemoteCapture window. Use these windows to record and save
images, respectively.
Shooting-RemoteCapture Window
Recordable Image Counter
Detail Settings Displays the number of images that will
The Detail Settings fit onto the computer or memory card in
dialog opens when the camera.
you click the arrow
symbol on the left.
Release Button
Releases the
shutter.
Viewfinder Display
Click the [Viewfinder
Set the basic camera
On] button while a
settings here.
connection to the
camera is open to
Save-RemoteCapture Window
Thumbnail View Connect/Disconnect Button
Displays thumbnails Click here to open a connection to the camera and
of all the images display the Shooting-RemoteCapture window. It will
shot after change to the Disconnect button while a connection is
RemoteCapture is open. Click it to close the connection.
started.
View Button
Displays images
selected in the
Thumbnail View
area at a larger
size.
Delete Button
Deletes images
selected in the
Thumbnail View
area (completely
from the computer).
Image Information
Check the image settings here.
81
2 Set the number of frames and the interval value and click [Start].
This will record the specified number of frames at the specified interval.
Please note that the camera will not be able to shoot at the
specified interval if it is shorter than the time required to
transmit the data and save it to the computer.
Timer Shooting
Timer shooting is a method of shooting that records a frame after a specified
number of seconds.
Other Preferences
Changing the File Destination and Method of Saving
1 Click the [RemoteCapture] menu (Mac OS X) or the [File] menu (Mac
OS 9) and select [Preferences] in the Save-RemoteCapture or
Shooting-RemoteCapture window.
This will display the Preferences dialog.
2 Select the way images are saved and the folder to which they are
saved and click [OK].
1 The Camera Window will open after you have connected the camera
to the computer and started ImageBrowser.
For starting instructions for ImageBrowser, see Starting ImageBrowser
(p. 58).
2 Click [Setup Options] in the Camera Window and select [My Camera]
in the pop-up menu.
1 Confirm that the type of setting you wish to save to the camera is
selected in the Type list box.
3 Select the setting in the Camera list that you would like to change
and click the button.
The Camera list setting will change to the selected file. If a setting for this
category has previously been saved to the camera, it will be overwritten.
Repeat steps 1-3 as required.
1 Select the type of setting you wish to save to the computer from the
Type list box.
2 Select the setting in the Camera list that you wish to save to the
computer.
If you selected Theme in the Type category, the thumbnail (tiny version) of
the start-up image will display to the right and the sound files will play in
the order of start-up sound, shutter sound, operation sound and self-timer
sound.
1 Open the My Camera window, select the type of setting you wish to
add from the Type list box.
89
2 Click the [Add] button.
This will display the file opening dialog.
To delete a setting, select the file name and click the [Send to
Trash] button at the bottom of the My Computer list.
MEMO
91
Windows/Macintosh
Information about Your Camera
The software package and the procedures for connecting to a computer and
preparing for data transfers vary between camera models. Certain software
functions may also not be supported by some camera models.
98 Me 2000 XP OS 9 OS X
ZoomBrowser EX
ImageBrowser
TWAIN Driver
WIA Driver
PhotoRecord
PhotoStitch
RemoteCapture
93
Windows/Macintosh
Ensure that you have installed the software from the supplied
Canon Digital Camera Solution Disk before you connect the
camera to the computer.
•Use the USB cable to attach the camera directly to a USB port on
the computer, not through a USB hub. The connection may not
operate correctly through a USB hub.
•The connection may not operate correctly if you are using other
USB devices, excluding USB mice or keyboards, at the same time
as the camera. If this occurs, disconnect the other devices from
the computer and try reconnecting the camera.
•Do not connect two or more cameras at the same time to the
same computer via the USB interface. The connections may not
operate correctly.
•Never allow the computer to go into standby (sleep) mode while
a camera is connected via the USB interface. If it does happen,
never disconnect the USB cable. Try to awaken the computer
with the camera in the connected state. Some computers will
not awaken properly if you disconnect the camera while they
are in standby (sleep) mode. Please refer to your computer
manual for instructions regarding the standby (sleep) mode.
See the page (pp. 94 - 100) for your specific model for information about
connecting the camera to the computer.
94 PowerShot G5
PowerShot G5
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
USB Port
To the Digital
Terminal
USB Cable
USB Cable
1. Open the terminal cover by slipping a
fingernail in the groove and lifting.
2. Insert it all the way until it clicks.
PowerShot S50
Windows/Macintosh
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
USB Port
To the Digital
Terminal
USB Cable
The camera and computer will automatically be ready to transfer data when a
connection is established.
2 Set the mode switch to the replay mode and turn the camera’s
power on. This will prepare the camera to exchange data with the
computer.
DIGITAL IXUS II
Windows/Macintosh
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
2 Set the mode switch to and press the ON/OFF button until the
power lamp lights green.
PowerShot A70
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
USB Port
To the Digital
Terminal
2 Set the mode switch to the replay mode and turn the camera’s
power on. This will prepare the camera to exchange data with the
computer.
PowerShot A60
Windows/Macintosh
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
USB Port
To the Digital
Terminal
2 Set the mode switch to the replay mode and turn the camera’s
power on. This will prepare the camera to exchange data with the
computer.
PowerShot A300
How to Connect the Camera to a Computer and Prepare to Transfer Data
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital terminal as shown below.
USB Port
To the Digital
Terminal
USB Cable
USB Cable
1. Open the terminal cover by slipping a
fingernail in the groove and lifting.
2. Insert it all the way until it clicks.
2 Press the (On) button. This will prepare the camera to exchange
data with the computer.
Windows/Macintosh
Appendices
This chapter introduces the CD-ROMs included in your package and the
procedures for installing the programs. It also explains how to uninstall the
programs.
98 Me 2000 XP OS 9 OS X
ArcSoft
PhotoStudio
ArcSoft
VideoImpression
The free hard disk space required to install ArcSoft Camera Suite 2.0 is 250 MB
or more on a Windows system and 150 MB or more on a Macintosh system.
Windows/Macintosh
Windows
Macintosh
•Installing ArcSoft PhotoStudio
98 Me 2000 XP OS 9 OS X
ArcSoft
PhotoImpression
ArcSoft
VideoImpression
The free hard disk space required to install ArcSoft Camera Suite 1.2 is 475 MB
or more on a Windows system and 375 MB or more on a Macintosh system.
Windows/Macintosh
1 Close all programs that are running.
2 Place the ArcSoft Camera Suite CD-ROM in the drive.
3 Open the CD-ROM window and double-click the [PhotoImpression
4], [English] and [PhotoImpression Installer] icons .
Installation will start.
Follow the onscreen messages to proceed with the installation.
Windows/Macintosh
Uninstall these programs by clicking the Windows [Start] menu and selecting
[Programs] or [All Programs], followed by [ArcSoft Camera Suite] and
[Uninstall].
1 Attach the supplied USB cable to the computer’s USB port and the
camera’s Digital Terminal. Prepare the camera for communication
with the computer.
For USB cable connection instructions, see Information about Your Camera
(p. 91).
A dialog allowing you to select which application program to start will
display.
Windows 2000/Windows 98
Select your camera model name or [Canon Camera] and click [Remove].
Windows Me
Select your camera model name or [Canon Camera], right-click the mouse
and select [Delete].
If your camera model name does not appear here, see the
Camera not detected, Events dialog won’t display or images
will not download to the computer (p. 112) of the
Troubleshooting section.
109
6 Click the Windows [Start] menu and select [Programs] or [All
Programs], followed by [Canon Utilities], [Camera TWAIN Driver x.x]
Windows/Macintosh
and [Uninstall TWAIN Driver]. (A version number appears in place of
the “x.x”.)
• Windows 2000, Windows 98: Perform Step 6 with no substitutions.
• Windows Me: Substitute the following for the underlined portions of
Step 6.
[Camera WIA Driver x.x], [Uninstall WIA Driver]
To connect the camera to the computer and download after this point, use
the following procedures.
1. Reinstall the driver.
2. Connect the camera to the computer with the USB cable.
•*Files with the THM extension are the thumbnail image files for the camera’s
index replay mode.
•**Each successive file shot in Stitch Assist mode is assigned a letter starting
from “A,” which is inserted as the third digit in the name. i.e.
[STA_0001.JPG], [STB_0002.JPG], [STC_0003.JPG] ...
•The “xxxx” in file names represent four-digit numbers.
•All folders except the “xxxCANON” folders contain image settings files. Do not
open or delete them.
111
Troubleshooting
Windows/Macintosh
Please read this section if you encounter a problem using the software.
See Information about Your Camera (pp. 94 - 100) for the correct
connection procedures. Also check to ensure that you are using the
correct cable and that it is securely attached at both ends.
Check the battery charge if you are powering the camera with a
battery. You are recommended to use a household power source
(AC adapter) to power the camera when it is connected to a
computer.
112 Troubleshooting
Problems
Try the suggested solutions to the common problems listed below.
Windows/Macintosh
following circumstances. (Windows only)
• The camera was connected to the computer before the USB Driver was
installed.
• The [Scanners and Cameras] icon or the [Scanners and Cameras] folder
cannot be found in the [Control Panel] or the [Printers and Other
Hardware] window.
• Your camera model name, [Canon Camera] or a camera icon does not
display in the [Scanners and Cameras Properties] dialog or the [Scanners
and Cameras] folder.
Solution 1:
Start with the following procedures.
Install the USB Driver with the procedures in Installing the Software and
USB Driver (p. 10). Then connect the camera to the computer with the USB
cable and prepare it to transfer data (p. 14). If the USB Driver is already
installed, uninstall it first and then reinstall it.
Solution 2:
If the problem is not resolved with the procedures in Solution 1, continue
by implementing the following procedures. The specific steps are explained
below.
1. Check to see if the camera is being recognized as an “other” device.
2. Delete the driver and the setup information files if it is being recognized
as an “other” device.
3. Reinstall the driver.
This section explains the specific steps for each operating system.
3. Click the symbol beside the [Other devices] and/or [Imaging devices]
category. Your camera model name or [Canon Camera] will display in
these categories if it is being recognized as an “other” device.
Windows/Macintosh
Use the following procedures to show all files and folders.
8. Look for files for Canon digital cameras that start with [Oem*].
The “*” represents a number, such as 0 or 1.
[Oem*] files come in pairs of [Oem*.inf] and [Oem*.pnf] files. (For
example, [Oem0.inf] and [Oem0.pnf]).
9. Double-click the [Oem*] files to check their contents.
Double-clicking an [Oem*] file will open it in the Windows Notepad
program. Look for [;***Canon Camera Driver Setup File****] in the
first line. Note down the names of these files.
11.Reinstall the driver with the procedures in Installing the Software and
USB Driver (p. 10).
Windows Me/Windows 98
<Check to see if the camera is being recognized as an “other”
device and delete the driver if it is.>
1. Click the [Start] menu and select [Settings], followed by [Control Panel].
Double-click the [System] icon.
This will display the System Properties window.
2. Click the [Device Manager] tab.
3. Click the symbol beside the [Other devices] and/or [Imaging devices]
category. Your camera model name or [Canon Camera] will display in
these categories if it is being recognized as an “other” device.
4. Select your camera model name or [Canon Camera] and click [Remove].
5. Click [OK] in the confirmation dialog.
Delete all instances of your camera model name or [Canon Camera] if it
appears in one or more places in the [Other devices] or [Imaging devices]
categories.
117
6. Click [OK] to close the System Properties window.
Windows/Macintosh
< Delete the setup information files.>
1. Windows 98: Click the [View] menu and select [Folder Options].
Windows Me: Click the [Tools] menu and select [Folder Options].
2. Click the [View] tab.
3. Windows 98: Set the [Hide files] section to [Show all files].
Windows Me: Set the [Hidden files and folders] section to [Show
hidden files and folders].
4. Click [OK] to close the dialog.
11.Reinstall the driver with the procedures in Installing the Software and
USB Driver (p. 10).
Windows/Macintosh
Take the following steps if you were using ZoomBrowser EX version 2 or 3 with
Windows.
1. Use Windows Explorer to open the [Program] folder within the folder in
which you installed ZoomBrowser EX 4. (e.g. C:\Program
Files\Canon\ZoomBrowser EX\Program)
2. Double-click [dbconverter.exe] found in this folder to start this utility.
3. Select the database file you were using up to this point and click the
[Start] button.
(e.g. C:\Program Files\Canon\ZoomBrowser EX\Database\My
Database.zbd)
This will display the titles and comments input in the earlier versions in
the comments section of ZoomBrowser EX 4.
4. Use Windows Explorer to copy the folder and the images it contains
from the [Program Files] folder to another folder.
(e.g. Copy the image folders in C:\Program Files\Canon\ZoomBrowser
EX\Library One to another location.
The moved folder images can now be selected and displayed with
ZoomBrowser EX 4.
120 Index
Index F
File Viewer Utility 5
Macintosh 73
A Windows 33
Folder
ArcSoft Camera Suite 1.2 104 New 65
ArcSoft Camera Suite 2.0 102
Folder Area 31
B Function Buttons 30, 31
U
Uninstalling Software
Macintosh 109
Windows 106
USB Driver 12
Uninstalling 107
W
Windows Explorer 24
Z
ZoomBrowser EX 5, 18
Starting 18
Version 2/3 119
123
MEMO
124
MEMO
125
MEMO
126
MEMO