IBM Systems and Technology Group

System z

Working smarter with IBM System z

IBM solutions for a Smarter Planet

Working smarter with IBM System z

As the world becomes increasingly instrumented, interconnected and intelligent, organizations have more opportunities to make faster, better-informed decisions that drive smarter business outcomes. IBMs Smarter Planet initiative focuses on helping organizations seize these opportunities by enabling a new level of intelligence in four key areas:

Working smarter to optimize business performance means redefining:

How businesses evolve How people collaborate How technology enables flexibility

Dynamic Infrastructure: Building a secure, dynamic infrastructure that keeps down costs New Intelligence: Delivering higher quality information for decision making Smart Work: Creating an agile, collaborative and connected business environment Green and Beyond: Driving success by taking action on energy and the environment

...to adapt and respond dynamically

...to maximize effectiveness

...to meet business needs quickly

This brochure focuses on Smart Work, and how IBM System z can provide an efficient, exible technology platform for the capabilities that working smarter requires.

To optimize business performance, we must redene the way organizations work.

The challenge: Optimizing business performance in the face of unprecedented change

The pace of change in todays business environment is accelerating dramatically, putting organizations under increasing pressure to meet rapidly shifting customer expectations, economic realities and competitive pressures. There is more information and expertise than ever available to help achieve this goal, but it is often difficult and time consuming to

connect with the right information and expertise to apply to the task at hand. There are also more technology resources available than everyet traditional organizational silos and rigid IT processes may inhibit the ability to take advantage of them. Organizations must work smarter at every level to optimize business performance in the face of unprecedented change. They must redene key aspects of their operations to succeed in this endeavor.

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Evolving to adapt and respond dynamically

There is no question that organizations today are inundated by change. According to one recent estimate, a typical company today deals with millions, if not billions, of events in a single day.1 It would be a challenge to any organization to respond to this much activity effectively, especially when many companies still handle most events manually. Businesses must evolve in new ways to adapt and respond dynamically to business change. This is clear to many CEOs: 91 percent of those recently surveyed by IBM indicated that they believe they need to restructure the way their organizations work.2
Collaborating to maximize effectiveness

Executives generally agree on the importance of technology; in a recent IBM survey of CIOs, 92 percent said technology is very important for their organizations future success.7 But unless technology is aligned with business needs, its value is limited. One study indicated that companies in which business and IT are isolated from each other earn less than 88 percent per share of their more agile counterparts.8 Working smarter is about redening how technology enables the exibility to meet business needs quickly.

The response: Smart Work capabilities

IBM Smart Work brings together capabilities in four areas to help organizations optimize their performance by redening how they work.

Working smarter is also about redening how people collaborate, to maximize their effectiveness. Today, this effectiveness is hampered by the inability to connect with the right expertise and information. According to the results of a survey by Accenture, managers spend up to two hours a day searching for information they need, and more than 50 percent of the information they nd is of no value to them. Forty-two percent of respondents said they make decisions using the wrong information at least once a week.3 By redening how people collaborate, organizations can enable them to discover, combine and apply expertise and information more effectively.
Enabling the exibility to meet business needs quickly

IBM Delivers Smart Work Capabilities

For a Dynamic Business Model

Dynamic Business Processes & Models
Automated, dynamic, optimized

Smarter Collaboration
Connected, natural, real-time

Technology capabilities are exploding today. Here are just a few examples:

Information & Analytics

Predictive, pervasive, trusted

Flexible Infrastructure
Interconnected, aligned, service-based

Worldwide mobile telephone subscriptions now number more than three billion.4 We are heading toward one trillion connected objects comprising the internet of things.5 There may be 30 billion radio frequency identication (RFID) tags in the world in 2010.6

IBM delivers the capabilities to help organizations work smarter.

Working smarter with IBM System z

Dynamic business processes and models

To help organizations evolve to adapt and respond more dynamically, IBM has solutions on System z for automating simple and complex tasks and, ultimately, undertaking business process management (BPM) to optimize business performance by continuously improving processes. Through dynamic business processes and models, IBM Smart Work helps organizations simplify business process integration, react rapidly to the impact of business events, and use business rules management (BRM) to respond dynamically by automating process-based decisions. Process automation streamlines processes across organizational systems and infrastructures to improve operating efficiency and reduce costs. It specically:

organizations to detect, evaluate and respond to real-time events. And because much of the worlds business processing takes place in IBM Customer Information Control Systems (CICS), IBM enables easy integration between CICS Transaction Server and WebSphere Business Monitor to enables CICS event processing capabilities. IBM WebSphere ILOG Business Rule Management System (BRMS) software on System z provides IBM technology for rapidly deploying rule changes. It provides a convenient communication channel between IT and business teams as they collaborate to create and deploy business rules. Using this solution, teams can easily implement and reuse business rules across the organization. IBM Rational enterprise architecture management (EAM) solutions can help organizations make faster, better-informed strategic and tactical decisions, prioritize IT investments to support business goals, and analyze, plan and execute change with reduced risk. IBM Rational project and portfolio management (PPM) solutions can help organizations plan, execute and measure a winning product portfolio by enabling them to balance budget, resources and business requirements with marketplace, industry and economic drivers. The solutions can help ensure that teams are making value-driven investment decisions that drive competitiveness and innovation in the workplace.
Smarter collaboration

Streamlines business activities by automating tasks that would otherwise be done manually. Simplies costly exceptions by automating decision making. Ensures consistency and facilitates compliance by leveraging repeatable processes to meet specic regulatory requirements.

IBM WebSphere solutions for process automation on System z include IBM WebSphere Process Server for z/OS, a high performance business process automation engine; IBM WebSphere Business Monitor, a business activity monitoring system that provides real-time insights into business processes and performance; and IBM WebSphere Business Modeler, which makes it possible to visualize, document, model and analyze business processes. IBM WebSphere process automation software also supports business event processing, to help identify the opportunities in the hundreds of millions of events that inundate businesses daily. IBM WebSphere Business Events for z/OS allows

To help people collaborate better to maximize their effectiveness, IBM offers solutions to connect them in real time. IBM Rational software solutions for better collaboration include a multiplatform integrated development environment (IDE), a consolidated team infrastructure and collaborative application life-cycle management capabilities.

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IBM Rational Developer for System z and IBM Rational Application Developer are part of a modular IDE thats designed to enable more productive collaboration among people who are developing enterprise applications across platforms, technology environments and languages. Rational Developer for System z enables information sharing, enhances developer productivity by 15 percent or more, and improves developers ability to respond to market needs with new products and services.9 IBM Rational also offers a consolidated team infrastructure solution to improve collaboration among IT teams that would otherwise by separated by platforms, programming languages and IT infrastructures. The solution enables organizations to integrate isolated development teams by automating the software development life cycle and providing a consistent development process across all platforms. The results include faster development cycles, increased team productivity, improved release coordination and higher operational efficiency. The consolidated team infrastructure brings together the following IBM Rational solutions:

The IBM Rational collaborative application life-cycle management solution represents a unied and collaborative software delivery approach that improves collaboration across disparate IT teams with different skills who are using different programming languages. It provides a consistent process paradigm for development to reduce cost, minimize risk and improve agility. It specically helps ensure that the right versions of the right applications are available at all times. Collaborative application life-cycle management is based on IBM Rational Team Concert for System z, which provides a streamlined, consolidated repository for all development activity enables improved productivity through increased collaboration and allows organizations to leverage existing investments in host tools.
Flexible infrastructure

IBM Rational ClearCase provides management and control of software development assets. IBM Rational ClearQuest automates and enforces development processes for better software life-cycle control. IBM Rational Automation Framework for WebSphere provides reliable, high performance builds and streamlines software delivery throughout the development life cycle. IBM Rational Insight provides performance measurement metrics and dashboards for life-cycle processes and projects.

To help align technology with business needs, IBM provides a exible, scalable, service-oriented technology infrastructure based on System z that maximizes agility and the ability to interconnect. The heart of the service-oriented architecture (SOA) of this infrastructure is the Enterprise Service Bus (ESB), which handles messaging and service enrichment. Messaging, or the reliable delivery of information, is provided by the IBM WebSphere MQ for z/OS messaging backbone for SOA connectivity and by IBM DataPower Low Latency Messaging appliance offerings. Service enrichment augments messages with routing information, data mediation and the distribution of business events. IBM WebSphere offerings include three solutions that run on z/OS for service enrichment: WebSphere Enterprise Service Bus for z/OS, for organizations with other solutions on the WebSphere Application Server, Portal or BPM platform; WebSphere Message Broker

Working smarter with IBM System z

for z/OS, for those who are integrating nonstandard applications into standards environments, or who use WebSphere MQ extensively; and WebSphere DataPower Integration Appliance, for those who need drop-in installation and admin-based conguration, and who require security at the message, network and device levels. WebSphere ESB offerings can be further enhanced through service visibility and governance, which is used to organize and catalog SOA services according to business needs. Through service visibility and governance, consumers in an SOA can nd and leverage the most appropriate service at any given time. This is critical when services number in the hundredsor even thousands. Visibility and governance are provided by IBM WebSphere Service Registry and Repository for z/OS, an easy-to-use set of service management tools which is interoperable with WebSphere ESB. This solution makes it easy for organizations to publish, nd, manage and govern services and policies in an SOA. System z is the ideal hardware platform for SOA connectivity and integration in environments where high resource utilization and performance are important, workloads are businesscritical and growth is ongoing. System z virtualization ensures consistent, extremely high utilization, and colocating your ESB with z/OS data can result in major improvements in application performance. With 99.999 percent availability, System z is ideal for outage-intolerant business-critical

workloads. And it offers capacity on demand to add capacity and applications quickly without adding people costs in proportion to ESB growth. IBM Rational software includes several powerful tools for use with System z-based, exible, SOA-driven infrastructure:

IBM Rational Asset Analyzer works with IBM WebSphere Studio Asset Analyzer to deliver business intelligence for applications by automatically creating an electronic inventory of IT assets. SOA tools for all platforms and languages include Rational Developer for System z, Rational Application Developer, IBM Rational Business Developer and problem determination tools. For asset reuse and management, IBM Rational Asset Manager enables efficient governance and reuse of all types of assets in organizationally distributed development environments. IBM Rational EGL Community Edition and IBM Rational Host Access Transformation Services work with IBM Rational Developer for System z to facilitate deploying the ideal user interface for applications. IBM Compilers for System z offer a quick and low risk way to improve the performance and scalability of existing IT systems by optimizing the performance of commercial and high performance computing workloads.

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Information and analytics

To help connect people with the right information, IBM delivers trusted information and smart analytics. IBM System z offerings include solutions to help organizations plan an information agenda, establish a exible information platform and apply business analytics to optimize decisions. Action in all three of these areas is essential to organizations that want to take full advantage of the wealth of information available today, by using it for better, faster decisions, optimized processes and more predictable outcomes. IBM is delivering to these organizations the database, data management, business intelligence and other tools they need to effect the information-led transformation that can ultimately provide a breakaway competitive advantage. For more information on these offerings, please see the IBM brochure on New Intelligence, Accelerating an information-led transformation with IBM System z.

Petrol: Reaching out to new business opportunities through IT solutions

Petrol, the leading Slovenian energy company, leverages the IBM System z9 Enterprise Class platform, IBM WebSphere software, IBM DB2 for z/OS, and service-oriented architecture as it expands into new markets in southeastern Europe. The ability of System z to handle the work of hundreds of smaller servers, as well as the ability of DB2 to bring all operational databases under one umbrella, creates tight integration among applications, helping Petrol better manage business processes as it reaches out to suppliers, customers and government agencies.
Allied Irish Banks: Transforming core operations to strengthen competitiveness

Smart Work in action

Businesses and nonprots in a wide range of industries are using System z to enable smart work. Here are just a few examples.

Allied Irish BanksIrelands largest bankcompletely transformed its retail banking platform with System z. As a result, the bank achieved a signicant improvement in how quickly the bank is able to bring new products and services to marketwhile at the same time fundamentally changing their cost model. Running the new solution on System z enables a signicantly lower cost per transaction by optimizing resource utilization by offloading transaction processing workloads.

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To learn more about how System z can help your organization work smarter, contact your IBM sales representative or IBM Business Partner, or visit ibm.com/systems/z/software
Copyright IBM Corporation 2010 IBM Systems and Technology Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America May 2010 All Rights Reserved IBM, the IBM logo, ibm.com, System z and Smarter Planet are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their rst occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at Copyright and trademark information at ibm.com/legal/copytrade.shtml Other company, product and service names may be trademarks or service marks of others. This document could include technical inaccuracies or typographical errors. IBM may not offer the products, services or features discussed in this document in other countries, and the product information may be subject to change without notice. Consult your local IBM business contact for information on the product or services available in your area. Any statements regarding IBMs future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. The information contained in this document is current as of the initial date of publication only and is subject to change without notice. All performance information was determined in a controlled environment. Actual results may vary. Performance information is provided AS IS and no warranties or guarantees are expressed or implied by IBM. Information concerning non-IBM products was obtained from the suppliers of their products their published announcements or other publicly available sources. Questions on the capabilities of the non-IBM products should be addressed with the suppliers. IBM does not warrant that the information offered herein will meet your requirements or those of your distributors or customers. IBM provides this information AS IS without warranty. IBM disclaims all warranties, express or implied, including the implied warranties of noninfringement, merchantability and tness for a particular purpose or noninfringement. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Please Recycle

McKedrick, Joe, Is anyone ready to process a trillion events per day? ZDNet, May 11, 2008. http://blogs.zdnet.com/
service-oridneted/?p=1102

2008 IBM CEO study, http://www-935.ibm.com/services/us/gbs/ bus/html/ceostudy2008.html Managers Say the Majority of Information Obtained for Their Work Is Useless, Accenture Survey Finds, January 4, 2007.
http://newsroom.accenture.com/article_display.cfm?article_id=4484

Global cell phone penetration reaches 50 pct, Reuters UK, November 29, 2007. Pereira, Jorge, From Autonomous to Cooperative Distributed Control: Towards the Internet of Smart Things, Second ERCIM Workshop on eMobility, WWIC, May 30, 2008. McGrath, Dylan, Report: RFID production to increase 25 fold by 2010, EE Times, January 18, 2006. eetimes.com/showArticle.jhtml?
articleID=177101437

The New Voice of the CIO, IBM Global CIO Study, 2009.
ibm.com/voiceofthecio

Hoque, et al., Business Technology Convergence Index, Zmud, Business Technology Management Institute, pp. 8 - 17, June 2007. Aggregation of results from a productivity study conducted by IBM System z customers.

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