Tailored for Multifamily HOA Communities

www. hoawater.com

HOA Water Services

Meter Read and Billing Service

Our services are designed to accommodate the billing needs of mutifamily HOA communities. None of the cost associated with our service are billed to the community HOA or management company. We charge the account holder a monthly administrative fee for the meter read and billing service rendered. On a monthly basis, we will read, calculate, process, mail and collect payments on behalf of the community HOA. We will handle all customer service needs and payment collections. Every month we will reimburse the community HOA all recovered water cost less applicable administrative fee.

Community Board Presentations

We provide free informational community board presentations

Submeter System and Installation

We offering water submetering systems and installation. Our team will conduct a property evaluation to determine both the feasibility and necessary equipment to submeter the community. Once determined feasible our staff will put together an installation proposal for consideration. Submeter System Includes: All piping, water meter, lockable shut off valve, parts, materials and labor to complete the installation of a standard water submetering system. Customer will be responsible for any repiping fees and applicable permitting fees..

HOA Resources
We offer a number of resources and literature about ways for a community and its residents to conserve water. We also partner with local city water providers by offering joint presentations about ways to conserve water. Contact us today to setup your presentation.

Maximum Recovery Guarantee

We guarantee a maximum recovery of your communities indoor water cost using several processes. Regular review of your communities water bill from the city Remaining up to date with the cities current water and sewer rates Service deposits for rental and previously delinquent accounts Service interruptions for non-payment Accurate accounting records Timely billing services

10412 N. 58 Lane Glendale, AZ 85302 (602) 510-2614 hoawater.com

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Meter Read, Billing and Collections

Tailored for Multifamily HOA Communities

Service Includes

No Cost to the Community Association

Complete 3rd Party Administration Service Interruptions for Non-Payment Renter Deposits to Minimize Losses No Deposits for Owner Accounts Local Service Provider On-Line Bill Pay

Complete 3rd Party Administration of program Monthly Meter Reading Meter Maintenance Bill Processing Mail Processing Payment Collection Payment Processing Non-Payment Collections

None of the cost associated with our service are billed to the community HOA or management company. We charge the account holder a monthly administrative fee for the meter read and billing service rendered.

Service Connection
Service Disconnection Online Bill Pay Monthly Reimbursement and Financial Statement

Locally owned and operated company servicing the Phoenix Metropolitan areas. We guarantees the highest collection rate

through regular review of city charges and

service interuptions for non-payment. Rental and delinquent account holder are charged a deposit to minimize the communities loss risk. Service interuptions for non-payment. We remove the administrative burden from your community board and management company by offering a complete 3rd party billing solution.

10412 N. 58 Lane Glendale, AZ 85302 (602) 510-2614 hoawater.com

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Meter Read, Billing and Collections Rate Sheet

Service Deposits Rental and delinquent account holder are charged a deposit to minimize the communities loss risk. Owner accounts are not charged a deposit unless previously delinquent. No Credit Checks

Our service is similar to a local water purveyor yet tailored to fit the customized needs of multifamily HOA communities. Through the use of a water meter we monitor and bill the homes resident for their water usage. We then bill and collect the water and sewer charges from the community residents. Payment is sent to the community HOA for all water receipts collected. Administrative charges are retained by HOA water for administrative cost incurred. Just like the city we hold the residences occupant responsible for their water charges. Due to higher risk and less recourse rental accounts are subject to a deposit. This is designed to protect the HOA and home owners from financial losses. Owner accounts are not subject to a deposit unless services are disconnected for nonpayment. At which time a deposit will be required to re-establish service. Arizona state law provides the right to separate water from assessments and subsequently disconnect services for nonpayment. There is no cost to the community HOA or Management Company. We charge a small administrative fee to the account holder on their monthly statement for the meter read and billing service. Other administrative charges apply for services such as late payment, insufficient funds, service disconnection and more. Administrative fees are always billed directly to the account holder and are generally less than the local water purveyors. Water and sewer rates are billed in accordance with the local water purveyors rate structure. At no time is community residents billed for common area water usage.

Owner Account Service Deposit - $0.00 Renter Account Service Deposit - $145.00 Previously Disconnected Account Service Deposit - $145.00

Water and Sewer Rates: Water, sewer, and applicable environmental rates are set by and billed in accordance with the local water providers rate schedule. Base fees are calculated by combining the communities total base charges and are prorated evenly amongst the number of homes in the community. For a complete list of these rates please visit your local water provider web site. Administrative Fees: Administrative fees are retained by HOA water as payment for services rendered. All administrative fees are billed directly to the account holder.

Monthly Meter Read, Maintenance and Billing Fee $5.65 Late Payment Fee - $15.00 Insufficient Funds Fee - $35.00 New Account Setup Fee - $45.00 Account Closing Fee - $0.00 Service Connection Fee - $35.00 Service Disconnection Fee - 35.00 Credit Card Processing Fee - $5.95

Service Disconnect Fee for Non-Payment $65.00

Equipment Tampering Fee Will be assessed based on the total amount of damages.

10412 N. 58 Lane Glendale, AZ 85302 (602) 510-2614 hoawater.com

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Submetering Benefits
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Reduce HOA Water Spending by as much as 75%

We are able to help strengthen financial reserves by billing residents for their portion of water used and returning it back to the community HOA. For most communities the percentage of water used by residents is greater than the HOAs common area watering.

Reduce community water usage by as much as 28%

Studies show when residents are directly responsible for the cost of water they will conserve. Most residents will be more conscious of the time they spend showering or the size of their laundry loads.

Eliminate water waste

Most residents do not fix costly leaks unless they are directly responsible for the cost associated with the leak. A single leaky toilet can cost over $300 dollars a month in water waste.

Special assessments are less likely

With strengthened financial reserves communities no longer need to do special assessments to pay for community projects.

Dont pay for the neighbors water

When water is paid for from HOA dues residents that do not pay their share receive FREE water paid for by their neighbors. The community will now receive payment for water used by these same owners not paying their HOA dues. By separating water from HOA dues service can be disconnected for non- payment of water.

Sustain property values

The community will be able to reinvest in parking lots, paint, roofing, common areas, facilities and more. This helps keep the look and function of the community in good standing and sustain owners property values.

Identify costly leaks before major damage occurs Reduce sewer charges
Sewer rates are based on the amount of water that goes down the drain and into a city sewer line. With submeters the percentage of indoor water use can be identified and reported to the local water purveyor and lower the communities sewer charges. Water meters help identify higher than usual water usage and often times leak to leak detection before major damage can occur.

10412 N. 58 Lane Glendale, AZ 85302 (602) 510-2614 hoawater.com

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Submeter Installation

What is submetering and how does it work?

Water submetering is the implementation of a system that allows a landlord, property management Firm, condominium association, homeowners association, or other multi-family property to measure and bill homes individually for their water usage. Through a third party billing solution communities are able to recover the cost for indoor water use. Outdoor (common area) water use is not included in the residents water bill. Most communities can easily be retrofitted for the installation of water submeters. The only major requirement is that the plumbing structure supplies water to each home individually.

Getting Started with Equipment Installation:

We will need a list of the community owners and their contact information from the management company. If the community previously had billing services we will also need a list of account balances. Payment arrangements will be setup with account holders who have past due balances. Update our database with the contact information provided. Mail owners a introduction letter complete with a rate sheet and questionnaire pertaining to account setup. Conduct Initial meter reading. Contact owners via phone for final account setup. Setup payment arrangements for past due accounts. Conduct 30 day meter reading Process and mail first billing. HOA Water handles all aspects of the billing process including payment processing, payment collections and all customer service needs.

Premium Submetering System Includes:

All piping, water meter, lockable shut off valve, parts, materials and labor to complete the installation of a premium water submetering system. Customer will be responsible for any re-piping fees and applicable permitting fees. Our team will conduct an on-site evaluation to determine both the feasibility and necessary equipment to submeter the community. Once determined feasible our staff will put together an installation proposal for consideration. The proposal will include a full description of applicable installation cost along with a complete description of our billing service and fees. We use industry leading brands like Neptune and Badger. We use lockable shut off valves making it possible to disconnect services for non-payment. The average home takes 1-2 hours to install a new submeter. We notify residents 4872 hours prior to installation. It is not common to need access inside the home, water service will be temporarily disconnected during the installation process. Installations are done during day time hours while most residents are at work so we can inconvenience as few as possible. Upon completion of the installation service is immediately turned on. Account activation and the first meter reading will occur within a few days of the projects completion.

10412 N. 58th Lane Glendale, AZ 85302 (602) 510-2614 hoawater.com

WATER SERVICES BILL

Sample Customer Name
Account Number:1234567890 Billing Date: 4/25/2011 Due Date:5/15/2011
Water, environmental, sewer and base fees are calculated using the local water purveyors rate structure. For a complete list of these rates please visit your local water purveyor web site. All administrative fees are set and retained by HOA Water for administrative services rendered. You can pay your bill online by visiting hoawater.com and clicking on pay bill on the upper right hand corner of the navigation bar. Water Services Statement as of 4/25/2011 Previous Balance Payments Received Balance Forward Current Charges $38.47 -$38.47 $0.00 $41.63

Total Amount Due

Service Address: 1234 E. Sample Street Scottsdale, AZ 85000 Current Meter Read Date Reading 4/20/2011 2987

$41.63

Meter Number 1234567890

Previous Meter Read Date Reading 3/20/2011 1070

Gallons used in Billing Cycle 1917

Your Monthly Water Usage (Gallons)

3000 2500 2000 1500 1000 500 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 2011

Water/Sewer Services from 3/20/2011 to 4/20/2011 Water Base Fee Water Charges Environmental Mandates Water Sewer Charges Environmental Mandates Sewer Base Fee Billing Service Fee City Tax State and Other Taxes Subtotal $11.50 $3.18 NA $5.29 NA $11.50 $5.50 $.61 $2.33 $39.91

Please detach and return the portion below with your payment

HOA Water
Pay Online at www.hoawater.com

Please make checks payable to HOA Water. Do not send cash through the mail. Please write account number on check. A Late Fee will be applied if payment is received after the due date. Due Date 5/15/2011 Total Due $39.91 Amount Paid

Account Number: 123456789 Sample Customer Name 1234 E. Sample Street Scottsdale, AZ 85000 SEND PAYMENTS TO: HOA Water 10412 N. 58th Lane Glendale, AZ 85302