Robert Smith

1555 University Street, Montreal, QC, H3B 1X9

Res. 514-555-3330; Cell 514-555-4470 rsmith@expertech.ca

Professional Profile
Extensive experience in installation, administration and net or!in" in vario#s environments$ %&oro#"& !no led"e o' (indo s )ista* (indo s X+* (indo s ,--- Server* (indo s Server ,--3* (indo s Server ,--.* (indo s /%* /ovell* 01S* 1S2,* %C+23+* 3nstallS&ield* 4&ost* 0eploy Center* Microso't SMS ,--3* and B00$ 5ctive 0irectory Services* 5ctive 0irectory 4ro#p +olicy 167ects 84+19* 4ro#p +olicy Mana"ement Console 84+MC9* 0HC+* (3/S* and 0/S$ Utili:ed 3nstall S&ield Scriptin" to pac!a"e so't are 'or application deployment$ Excellent command o' r#nnin" pro7ects employin" ind#stry standard pro7ect mana"ement tec&ni;#es$ Extensive doc#mentation and trainin" experience$ S#ccess'#l pro7ect and tec&nical team leader and motivator$ (indo s )ista* (indo s X+* (indo s /% <$-* /ovell /et(are* 01S and 1S2,$ (indo s ,--- Server* (indo s Server ,--3* (indo s Server ,--.* (indo s Server ,--. Core* 50 ,--3* 50 0S ,--.* Microso't Exc&an"e ,--3* Microso't Exc&an"e ,--=$ MS 1''ice ,--=* MS 1''ice ,--32X+* /orton Utilities* (in>ax* +C 5ny &ere* Mc5'ee* (in?ip* Symantec 4&ost* )eritas* Heat* @emedy =$-2A$-* 0ame(are Mini @emote Console* Email 8Microso't Exc&an"e, Bot#s /otes Mail9* 1racle and many ot&ers$ 3ntel, 3C1M, H+ +roliant 0B3.-, H+ MB5=-, 3BM x.A Servers, 0ell +o erEd"e M.-5 and ot&ers$ Microso't )irt#al Server ,--5 @,, )M are$ Eicon Comm#nications prod#cts s#c& as 1S3 4ate ay 'or 01S and 1S2,* S/5 4ate ay* 3+X2S+X* %C+23+* @o#ters* S itc&es* Modems* H#6s and Brid"es$

Operating Systems: Microsoft Servers: Software:

Hardware: VirtualizationC etwor!ing:

Professional "ccomplishments

M#$S (indo s Server ,--. 5ctive 0irectory Con'i"#ration 8=-DA<-9$ M#$S Microso't (indo s )ista Client 8=-DA,-9$ M#$S (indo s )ista and Exc&an"e ,--=$ M#$S S#pportin" (indo s )ista 1peratin" System and 5pplications 8B009$ Microso't (indo s 0eployin" (indo s Server ,--. 8Co#rse A<1.9$ %$%& 83n'ormation %ec&nolo"y 3n'rastr#ct#re Bi6rary9 >o#ndation )er$ 3$ M#'S$ Microso't Certi'ied 0es!top Certi'ied %ec&nician$ M#P Microso't Certi'ied +ro'essional$ S#pportin" (indo s )ista 1peratin" System and 5pplications$ Microso't SMS ,--3 5dministration E B00 ,--3$ Mana"in" a Microso't (indo s Server ,--3 Environment$ (indo s X+, (indo s ,--- +ro'essional and (indo s /% System 5dministration$ MS +ro7ect and +ro7ect Mana"ement %ec&ni;#es$ # " Certi'ied /et(are 5dministrator and ccCMail System 5dministration$

(ducation
Bac&elor o' Commerce ,--1 University o' %oronto, 1/

+a"e ) o' * @o6ert Smit&

Professional (+perience
(+per$ech %nc,- Montreal Systems "dministrator 5#"#st ,--. to Marc& ,--9

@esponsi6le 'or t&irdDlevel s#pport 'or all server related iss#es$ +articipated in complete system 6#ilds, #p"rades, mi"rations, code deployments and patc& mana"ement$ 3mplemented sec#rity policy and vir#s protection$ 5dministered c&an"e mana"ement related to server #p"rades and so't are installation$ +repared and maintained doc#mentation o' tec&nolo"ies, standards and proced#res$ Maintained and s#pported more t&an ,--- servers 'or 3ntel Steady State$ Proof of #oncept ./indows Server 0112 'eployment3 Con'i"#red Server Core* con'i"#red net or!in"* sec#rity and system settin"s on Server Core$ 5dded and removed server roles and 'eat#res* con'i"#red 50 0omain Services roles* con'i"#red net or! in'rastr#ct#re roles* con'i"#red 'ile and print services* con'i"#red 33S= on Server Core$ 5dded 6ac!#p 'eat#res and #sed #nattend$xml 'iles to a#tomate (indo s Server ,--. set#p$ +er'ormed #nattended domain controller installation$ $echnical (nvironment F (indo s ,--- Server* (indo s Server ,--3* (indo s Server ,--.* )M are Server and %ivoli Stora"e Mana"er$ Responsible forC 0ayDtoDday s#pport on (indo s Server and 6ac!#p2restoration 'or more t&an ,---G 3ntel Servers* 7o6 entailed 're;#ent visit to 0ata Center, d#e to t&e nat#re o' t&e or!$

"ssante- #algary Sr, %nfrastructure Specialist 4 /indows Vista 5 Office 0116 #ertification Pro7ect H#ly ,--= to H#ne ,--.

(or!ed on an extensive certi'ication pro7ect 'or (indo s )ista and 1''ice ,--= t&at impacted ,,,---G #sers 'or 3nvestors 4ro#p$ /indows Vista 8eatures F +er'ormed extensive researc& on t&e (indo s )ista 'eat#res and colla6orated it& t&e +ro7ect Senior Systems 5rc&itect to ena6le2disa6le 'eat#res s#c& as 0ata Sync&roni:ation* 0es!top Searc&* 0is! 0ia"nostics* 0oc#ment Editor* /et or! 5ccess* /et or! Comm#nications +rotocol* +eer >ile S&arin"* @emote 0es!top 8@0CG@59* Smart +ro7ector 0etection* )ista 4ad"ets* (indo s Meetin" Space and (indo s Update$ 1nce t&ese 'eat#res ere tested in t&e comp#ter la6 and a consens#s decision as reac&ed, 3 prepared a 0etailed 3n'rastr#ct#re 0oc#ment and t&e >inal Unit %est +lan and sent it to t&e +M 'or approval$ %&e (indo s )ista 3ma"e 'or t&e 4ro#p as created 6ased on t&ese 'eat#res$ 9lac!9erry: 'evice- 9lac!9erry: 'es!top- 9lac!9erry: (nterprise Server .9(S3- 9(S #onsole F Up"raded Blac!BerryI Enterprise Server 8BES9 and t&e Console to BES v$<$1 S+<$ Set#p a Ba6 'or BES v$<$- S+=* #p"raded t&em 'or 1''ice ,--= compati6ility, i.e., BES v$<$1 S+<* BES Console v$<$1 S+<$ %ested Bloom6er" v$1$, and 5C% v$.$-$ 1nce everyt&in" as tested and 'o#nd opera6le, 3 prepared a 0etailed 3n'rastr#ct#re 0oc#ment, Unit %est +lan, Blac!BerryI Enterprise Server Up"rade 4#ide* and +lay Boo! 8B#ild 0oc#ment* 1perational +roced#res 0oc#ment and %ransition to +rod#ction9 doc#ments$ %&ese doc#ments are an inte"ral part o' promotin" any applications to t&e +rod#ction Environment$ %&e mi"ration on all Blac!6erryI Enterprise Servers as &andled 6y t&e Mail %eam, #nder t&e +ro7ect %eamJs "#idance$ 5ll la6 set#p as done on virt#al servers$ $% 9ac!up O/ F @esearc&ed and determined /%3 Bac!#p /1( v$<$=$5$. compati6ility to (indo s )ista$ +er'ormed ri"oro#s testin" on )ista ima"e and certi'ied it 'or )ista compati6ility$ +repared a 0etailed 3n'rastr#ct#re 0oc#ment* Unit %est +lan* B#ild 0oc#ment* 1perational +roced#res 0oc#ment and %ransition to +rod#ction doc#ments$ %&ese doc#ments are an inte"ral part 'or promotin" any applications to t&e +rod#ction Environment$ /%3 Bac!#p /1( is #sed 6y more t&an 53-- Cons#ltants 'or daily 6ac!#ps$ +rint drivers 'or net or! printers* 1#tloo! ,--=* 3E = 'or )ista and many more$ $echnical (nvironment F (indo s )ista* 1''ice ,--=* (indo s Server ,--3* Microso't )irt#al Server ,--5 @,* BES <$1 S+<* B5/0es!* and B00$ Responsible forC Certi'yin" all in'rastr#ct#re applications a"ainst (indo s )ista, 1''ice ,--=$

+a"e 0 o' * @o6ert Smit&

H'S Retail orth "merica- $oronto %$ Specialist 5pril ,--= to H#ne ,--=

+repared t&e environment 'or deployment o' (indo s Server ,--3$ 5naly:ed t&e &ard are and so't are re;#irements o' 5ctive 0irectory$ 3nstalled, con'i"#red, and provide tro#6les&ootin" 'or Server ,--3$ Mi"rated (indo s Server ,--3 'rom test environment to t&e prod#ction environment$ 3mplemented and mana"ed 3+ 5ddressin"* con'i"#red %C+23+ addressin" on a server$ Created t&e >orest @oot domain, and a C&ild domain in a prod#ction environment$ 3nstalled and con'i"#red an 5ctive 0irectory 0omain Controller$ Esta6lis&ed external tr#sts and crossD'orest tr#sts$ Mana"ed an 5ctive 0irectory site* replication sc&ed#les, site lin!s and 6o#ndaries, #sed 50UC to create and mana"e comp#ter, #ser and "ro#p acco#nts in an 5ctive 0irectory environment$ Used 0c0ia", /et0ia" tec&ni;#es 'or tro#6les&ootin"$ +er'ormed a#t&oritative and nonDa#t&oritative restore operations$ 0ia"nosed and resolved iss#es related to masters role 'ail#re and 50 data6ase$ Con'i"#red a#tomatic #pdates 'or net or! clients 6y #sin" 4ro#p +olicy$ 0esi"ned, planned and implemented 4ro#p +olicy, dele"ation strate"ies and 1U str#ct#re$ Mana"ed local, roamin", and mandatory pro'iles, planed strate"y 'or placin" 4lo6al Catalo"#e 84C9 and eval#ated t&e need to ena6le Universal 4ro#p Cac&in"$ Created approximately 5-- #ser acco#nts in 5ctive 0irectory and mi"rated all (indo s /% #sers 6y KUser State Mi"ration %ool 8USM%9J$

#anadian $ire- Montreal $eam &ead for Microsoft SMS 011; 5 9'' ./indows <P Migration Pro7ect3 5#"#st ,--A to Marc& ,--=

Mi"rated more t&an 5--- 3BM personal comp#ters and laptops 'rom (indo s /% to (indo s X+ at Canadian %ire #sin" Microso't SMS ,--3 and B#siness 0es!top 0eployment 8B009$ Served as %eam Bead in c&ar"e o' des!top deployment exec#tion to 'ield o''ices and corporate locations$ +rovided pro7ect trainin" to X+ Specialist$ +articipated in pro7ect plannin", deployment lo"istics and client pro'ilin"2needs analyst$ @esponsi6le 'or ima"in" and deployin" 3BM %<, Baptops and M5, 0es!tops #sin" Microso't ?eroD%o#c& %ec&nolo"y 8B009, i.e. t&e SMS 1S deployment 'eat#re pac!$ Capt#red2deployed #ser pro'ile #sin" USM%$ +rovided deployment end #ser s#pport 'or (indo s X+, MS 1''ice ,--3 and ot&er des!top so't are$ Created SMS pac!a"es 'or preDpilot and pilot rollo#t$ 3nstalled and tested SMS pac!a"ed applications$ 5ssisted in developin" plans, strate"ies and sol#tions 'or t&e desi"n o' a ne sta6le and sec#re des!top, and 'or t&e mi"ration o' #sers and services 'rom t&e c#rrent in'rastr#ct#re into t&e ne desi"n$ 5ssisted in identi'yin" detail tas!s, sc&ed#les and time estimations 8e''ort and d#ration9$ 5ssisted in doc#mentin" mana"ement processes$ SMS deployment, 0/S, 0HC+, +rinter Mana"ement, Server S#pport$

#%9#- Montreal Migration $eam &eader for /indows Server May ,--A to H#ly ,--A

%eam Beader 'or (indo s ,--- Sever to (indo s Server ,--3$ +repared t&e environment 'or deployment o' (indo s Server ,--3$ 3nstalled, con'i"#red, and tro#6les&oot (indo s Server ,--3$ 3mplemented and mana"ed 3+ 5ddressin"* con'i"#red %C+23+ addressin" on a server$ Used 0c0ia", /et0ia" tec&ni;#es 'or tro#6les&ootin"$ Con'i"#red a#tomatic #pdates 'or net or! clients 6y #sin" 4ro#p +olicy$ 0esi"ned, planned and implemented 4ro#p +olicy, dele"ation strate"ies and 1U str#ct#re$

+a"e ; o' * @o6ert Smit&

"9# &imited- Montreal Sr, $echnical Support "nalyst=Site %n>#harge Septem6er ,--< to 5pril ,--A

Mana"ed #ser acco#nts, "ro#ps, print ;#e#es and controllin" access ri"&ts #sin" 5ctive 0irectory$ @esponsi6le 'or mana"in" Citrix Server <$- and con'i"#rin" Citrix clients$ 3nstalled, con'i"#red, per'ormed tro#6les&ootin" and deployed S+1 'or (indo s ,--3 Servers$ +er'ormed dayDtoDday administration '#nctions, 6ac!#p and restoration, 'ile server maintenance$ S#pported all remote o''ices and &omeD6ased #sers #sin" /etMeetin", )/C and Cisco )+/$ Created ima"es 'or vario#s divisions 'or all des!tops and laptops #sin" 4&ost$ Solely responsi6le 'or all 3% decision ma!in", s#pport and administration at a site o' more t&an ,-Kdemandin" #sersJ in a 'ast paced arc&itect#ral and en"ineerin" environment$ 3mplemented a ne inD&o#se printin" sol#tion t&at incl#des Xerox m#ltiD'#nctional copier, printers, scanners and ide 'ormat printer$

(?uifa+ #anada- Montreal &" "dministrator Septem6er ,--3 to Septem6er ,--<

Maintained tec&nical !no led"e in net or!in" area* operatin" system 8Server and +C9$ B5/ 5dministrationC added #sers* printers* removed #sers* controllin" access ri"&t list$ Monitored server per'ormance$ @esponsi6le 'or creatin", testin" +C ima"es #sin" 3ma"e Centre and 4&ost$ S#pported more t&an ,5- #sers at t&e E;#i'ax Site in %oronto and remote #sers in (estern Canada$ Bac!#p administration$ 1nDCall 8,<x=9$

#anada &ife %nsurance- Montreal P# Support &evel ;=Pro7ect #oordinator for Roll>outs 5#"#st ,--, to 5#"#st ,--3

User Set#p D 5dded #ser 3$0$s* setD#p printers* Bot#s /otes 3$0$ or Mo6ile* 3nternet2+roxy server* data directories* special so't are, etc$ 5ssisted in deployin" )+/ rollo#t at Canada Bi'e$ +rovided second level s#pport to Citrix #sers$ +rovided connectivity 8B5/, 3nternet9 tro#6les&ootin" and s#pport 'or approximately 3,5-- #sers$ Used 5sset 3nsi"&t to !eep trac! o' t&e so't are installed on t&e +Cs and t&en #se 4&ost to create ima"es$ @esponsi6le 'or coac&in" coDop st#dents and ne team mem6ers$ 3nstalled and s#pported +05s, s#c& as Blac!6erryI and +almI$ %eam Beader 'or t&e (indo s ,---, 3BM laptops and des!tops rollo#t$

ational 9an!- Montreal %$ Support "nalyst Marc& ,--, to 5#"#st ,--,

+rovided tec&nical s#pport 'or &ard are2so't are con'i"#rations and applications$ 5dministered and s#pported local2B5/ printers, B5/ 30s in /ovell$ 5dministered2provided tro#6les&ootin" 'or Bot#s /otes and MS 1#tloo!$ Utili:ed @emedy 'or call lo""in"$

+a"e * o' * @o6ert Smit&