Professional Documents
Culture Documents
for GuardianOS™
Configuration and
Troubleshooting Guide
Version 7.4
Adaptec, Inc.
408-957-2550
www.snapserver.com
Copyright Notice
Copyright © 2007, BakBone Software Incorporated. All rights reserved.
BakBone Software, the BakBone logo, NetVault, DirecSAN, SmartClient, and Dynamically Shared Drives are the trademarks
or registered trademarks of BakBone Software, Inc., in the United States and/or in other countries.
Copyright © 2007, Adaptec, Inc. All rights reserved.
Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec
or any of its subsidiaries. The software described in this document is furnished under a license agreement. The software may
be used only in accordance with the terms of the license agreement. It is against the law to copy the software on any medium.
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, for any purpose without the express written permission of Adaptec, Inc.
Trademarks
Adaptec, the Adaptec logo, Snap Server, the Snap Server logo, Snap Disk, SnapOS, and GuardianOS are trademarks or
registered trademarks of Adaptec, Inc. registered in the U.S.A. and other countries.
Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their
respective companies. Backup Express is a trademark of Syncsort Incorporated. BakBone and NetVault are trademarks
of BakBone Software, Inc. Windows, Windows NT, Internet Explorer, and Active Directory are registered trademarks of
Microsoft Corporation. Java and Solaris, are registered trademarks of Sun Microsystems, Inc. Netscape is a registered
trademark of Netscape Communications Corp. AppleShare, AppleTalk, Macintosh, and MacOS are registered trademarks
of Apple Computer. AIX is a registered trademark of IBM Corporation. OpenView and HP-UX are trademarks or registered
trademarks of Hewlett-Packard Company. BrightStor, Unicenter TNG, ARCserve, eTrust, and Unicenter are trademarks or
registered trademarks of Computer Associates, Inc. Smart UPS and APC are registered trademarks of American Power
Conversion Corporation. UNIX is a registered trademark of The Open Group. XFS is a trademark of Silicon Graphics,
Inc. Backup Exec, VERITAS NetBackup BusinessServer, and VERITAS NetBackup DataCenter are trademarks or registered
trademarks of VERITAS Software Corporation. Legato NetWorker is a trademark of Legato Systems, Inc. Linux is a registered
trademark of Linus Torvalds. All other brand names or trademarks are the property of their respective owners.
Revisions
Adaptec, Inc. provides this publication “as is” without warranty of any kind, either express or implied, including but not
limited to the implied warranties of merchantability or fitness for a particular purpose. Adaptec and its subsidiaries reserve
the right to revise this publication and to make changes in the content hereof without the obligation of Adaptec to notify any
person of such revision or changes.
Update Link
NetVault offers scalable functionality that can be easily upgraded to support additional servers, clients, and tape devices.
Optional Application Plugin Modules (APMs) are also available for extending NetVault support to applications and databases
such as Oracle and NDMP. For more information on the update options available or to purchase a license to continue using
NetVault on other machines after the trial period, visit http://www.snapserver.com/bakbone.
Getting Started
Once NetVault for GuardianOS has been installed, and backup devices successfully added through the Device Management
screen, it is possible to perform a backup of data. For more information on adding tape libraries, please see Manually
Adding A Library on page 7. The Getting Started section offers basic instructions on how to:
1 Perform a Full Backup of a Snap Server
2 Perform a Full Backup of NetVault Clients
3 Preform an Incremental Backup
4 Restore Data
The Troubleshooting section offers solutions to common NetVault issues.
There are several ways to navigate through the NetVault interface. The function of the buttons displayed on the main screen is
mirrored in the drop down menus. The following instructions will assume a relative familiarity with the NetVault interface.
Restoring Data
This section details how to recover data once it has been backed-up. Two types of Restore are possible:
• Performing a Basic Restore — How to Restore a full backup.
• Performing a Restore of an Incremental Backup — This outlines the recovery of Incremental Backup data.
Performing a Basic Restore
The section covers the simplest form of restoring data: the recovery of a single Full Backup. To restore a single Full Backup:
1 Navigate to Operations > Restore.
2 In the Selections tab, Clients that have produced successful backups will be displayed. Double-click the desired Client.
3 Double-click File System to display the Backup Save Sets.
4 Double-click NV Server Full Backup (Fixed Drives).
5 The root level item(s) can be selected in order to recover the complete backup. Double-click a file to display its individual
contents.
6 With the file open, locate the desired item(s) for backup and select them. You can also double-click through the tree-
structure to find more files for backup.
7 Enter a name for the job in the Job Title field.
8 Click Submit to start the restore job.
Performing a Restore of an Incremental Backup
This section outlines the process to recover an Incremental Backup series based on the following:
• Desired End Result — Is the recovery to be to a specific point in time or to the data’s most recent state?
• Type of Incremental Backup Performed — Based on the type of Incremental Backup performed, this process may require
several individual restores to bring a system to a specific state.
Logs
Password Configuration
When installed, NetVault uses a ‘blind’ install. This circumvents the standard install prompt for a Netvault password. NetVault
then falls back to using the ‘root’ admin password.
If the Snap Server has been reset it will NOT be able to run NetVault until the default admin password “admin” has been
changed. NetVault relies on the Snap ‘root’ password for access. The ‘root’ password is not set until the default admin
password is changed.
To change the Snap Server password:
1 Log in to the Snap Server using the default user name and password ‘admin’.
2 Navigate to the Security > Local Users screen.
3 Select the Admin user, then click the Properties button.
3 Enter a new password and confirm the new password.
4 Click OK.
The NetVault management node must be running the highest version of the NetVault software in your NetVault domain. When
the management node is a Snap Server running an earlier version of the GuardianOS, and other Clients in the domain are
upgraded to NetVault 7.4, the management node and the other Clients become incompatable. The earlier version of the
NetVault management node will not interoperate with 7.4 Clients. If you are running an earlier version of the GuardianOS,
you can upgrade the management node on the Snap Server to version 7.4 by following the directions in the next section.
Upgrading to 7.4
Upgrading to NetVault 7.4 allows you to properly interoperate with your existing 7.4 NetVault implementation and incorporate
resolutions for bug fixes. To upgrade NetVault to version 7.4, upgrade the NetVault server software on your Snap Server. You
must also upgrade the Management GUI on the existing client used to manage the Snap Server NetVault software. You can also
upgrade other agents throughout your enterprise.
Getting Support
BakBone Support
BakBone offers a wide array of information that cover many different NetVault issues. These are available on their site:
http://www.bakbone.com/support/knowledge_base/.
Snap Server Support
For the fastest resolution to a service inquiry, use the Monitor > Support screen in the Administration Tool to open a new case
with Snap Server technical support. To obtain additional service or technical support for your Snap Server, call one of the
following numbers:
• North America: 1.408.934.7274 Monday - Friday (except holidays) 5am to 5pm Local Time
• Europe:
French Language +49-89-43 66 55 33 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)
German Language +49-89-43 66 55 22 Monday - Friday (except holidays) 9:00 - 17:00 CET (GMT+1)
English Language +49-89-43 66 55 44 Monday - Friday (except holidays) 9:00 - 17:00 GMT
• Japan: +81-3-3831-5190 9am to 5pm Local Time
70990752-004