UCS2001 / ENG2013 Communication Skills !

hinking

Chapter 5: Listening

Critical

Task 1: Critical Thinking. In groups of four, discuss the following questions. Then, present your answers to the class. 1 2 3 * "#enti$% an# e&plain the $our t%pes o$ listening' Compare an# contrast short(term memor% )ith long(term recall' List an# e&plain three )a%s in )hich %ou can check %our un#erstan#ing o$ a speaker' +hat are three )a%s to ,e e$$ecti-e at lecture listening.

Task 2: Multiple Choice Questions. Choose the best answer for each of the question below. 1 !he phrases /!his )ill ,e on %our 0ui1 2ri#a%3 an# /!he secon# t%pe o$ listening is43 are e&amples o$ 5' lecture cues' 6' Non-er,al cues' C' schema' 7' Ethical listening ,eha-iours' +hich o$ the $ollo)ing is an e&ample o$ a ph%sical #istraction to listening. 5' " #i#n8t kno) )hat he sai# ,ecause " )as so )orrie# a,out )hat the ki#s )ere #oing in m% a,sence' 6' 5re %ou ki##ing. 5ll " coul# think a,out )as m% -acation that starts tomorro)' C' !he t)o people talking in the ro) ahea# o$ me kept me $rom catching -er% much o$ his lecture' 7' " coul# onl% pa% attention to an%thing she sai# a$ter she mentione# /$eminist theor%'3 5 person )ho gets so in-ol-e# in the particulars that she misses the main point is #emonstrating an e&ample o$ 5' semantic gestures' 6' $actual #istraction' C' mental #istraction' 7' ph%sical #istraction' +hich o$ the $ollo)ing is an e&ample o$ hearing rather than listening. 5' 9e hear# )hat she sai# an# respon#e# )ith an appropriate ans)er' 6' !he soun# o$ $irecrackers $ille# the nighttime air' C' 9e hear# the soun# outsi#e an# #eci#e# that the noise must ha-e ,een a car acci#ent' 7' She hear# his cr% $or help an# reacte# ,% imme#iatel% calling the rescue s0ua#' +hich o$ the $ollo)ing is true a,out men8s listening ,eha-iours as compare# to )omen8s listening ,eha-iours. 5' +omen interrupt more o$ten' 6' :en like more comple& in$ormation that re0uires care$ul e-aluation' C' +omen like short; concise communication' 7' :en listen in or#er to take action an# sol-e pro,lems' 1

5#apte# $rom <earson et' al =2011>/:: !5 2/?5 1

UCS2001 / ENG2013 Communication Skills !hinking

Chapter 5: Listening

Critical

Emphatic listening #i$$ers $rom acti-e listening in that 5' acti-e listening is one kin# o$ emphatic listening' 6' acti-e an# emphatic listening are ,oth purpose$ul' C' emphatic listening a##s the goal o$ un#erstan#ing' 7' emphatic listening in-ites more $ee#,ack' +hen %ou paraphrase the speaker8s message an# intent; ask 0uestions; or in-ite corrections; %ou are 5' encountering a ,arrier to listening' 6' checking %our un#erstan#ing or perception o$ the speaker' C' engaging in listening $or enBo%ment' 7' emplo%ing non-er,al listening ,eha-iours'

Task 3: Quiz. Indicate whether the statements below are True T! or "alse "!. 1 2 3 * 5 @ #earing is #i$$icult to a-oi# ,ecause it is ph%siologicalC listening is easier to a-oi# ,ecause it is ps%chological' Dou hear )ith %our ,rainC %ou listen )ith %our ear' Listening $or enBo%ment in-ol-es challenging the speaker8s message ,% e-aluating its accurac%; meaning$ulness; an# utilit%' <seu#olistening is not reall% a ,arrier to e$$ecti-e listening ,ut rather a strateg% to a-oi# listening )hen %ou #o not )ant to' +hen criticall% thinking a,out a message; consi#ering the conte&t in )hich the message is #eli-ere# is important in e-aluating that message' 5 person respon#s ,% asking; /5re %ou suggesting that " am not #oing m% Bo, on this proBect.3 Dou coul# classi$% the response as an e&ample o$ defensi$eness' /Dou )oul#n8t think that )a% i$ %ou ha# ,een a cop as long as " ha-e3 is an e&ample o$ e%periential superiority' &gocentrism is #e$ensi-eness carrie# to an e&treme' Source cre#i,ilit% is the e&tent to )hich a speaker is percei-e# as competent to make the claims he or she is making' Critical listening challenges the speaker8s message an# e-aluates its accurac%; meaning$ulness; an# utilit%' 'cti$e listening is marke# ,% in-ol-ementC empathetic listening; ,% Bu#gmentC an# critical thinking; ,% un#erstan#ing' Critical listening an# critical thinking ,oth in-ol-e gathering in$ormation; i#eas; or argumentsC esta,lishing a ,asis $or e-aluationC an# appl%ing those stan#ar#s to the in$ormation an# i#eas %ou ha-e gathere#' (T) (T) (T) (T) (T) (F) (F) (F) (F) (F)

(T)

(F)

A E F 10 11 12

(T) (T) (T) (T) (T)

(F) (F) (F) (F) (F)

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5#apte# $rom <earson et' al =2011>/:: !5 2/?5 1

UCS2001 / ENG2013 Communication Skills !hinking

Chapter 5: Listening

Critical

5#apte# $rom <earson et' al =2011>/:: !5 2/?5 1