Sworn Employee Feedback Survey 13-03 10/18/13

Survey - 13-03 (Employee Feedback Survey ) Results - Questions Question #1

Printed by Sylvia Mcdaniel (46 !)

Multiple Choice 11 'n(%ered 1*! 33, Multiple Choice 0. 'n(%ered ,, ,.3 Multiple Choice 0. 'n(%ered .3 4, Multiple Choice 06 'n(%ered 34* 1 ! Short Answer 36! 'n(%ered

"o you #eel valued by t$e "epartment #or t$e %ork you do& )e( +o Question #2 "o you #eel valued by t$e citi-en( #or t$e %ork you do& )e( +o Question #3 "o you #eel valued by t$e city /overnment #or t$e %ork you do& )e( +o Question #4 "o you believe you %ere provided ade0uate trainin/ #or t$e po(ition you are a((i/ned to& )e( +o Question #5 1$at additional trainin/ do you t$ink %ould be $elp#ul in your current po(ition&

Sworn Employee Feedback Survey 13-03 10/18/13

Question #5 1

Short Answer

Fir(t o# all2 better computer e0uipment and up to date (o#t%are %ould be a (tart3 Proper trainin/ in Micro(o#t 4##ice #or people %$o u(e t$i( (o#t%are on a re/ular ba(i(3 1e e5pect people to 6u(t kno% $o% to put a Po%erPoint to/et$er or create an E5cel (pread($eet3 7et8( actually (pend (ome 9 and (end people to proper trainin/3 'dditional u(e o# #orce trainin/2 e(pecially (imunition trainin/3 :# : an(%er t$i( 0ue(tion it may reveal my identity3 : am a#raid o# retaliation; <ontinuou( (cenario ba(ed trainin/3 'dditional lineup trainin/ %$en t$e department i((ue( policy c$an/e(3 1ell t$en it %ouldn8t really be totally anonymou( %ould it& Start by trainin/ people a( t$ey enter ne% a((i/nment( and (top relyin/ on t$e 4=> only (y(tem3 >$at only /et( (omeone trained by people t$at %ere never trained properly3

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6 * . !

More $and( on trainin/3 7e(( paper %ork #or everyt$in/ %e do3 online trainin/ t$rou/$ t$e <ali#ornia P4S> 7earnin/ Portal >actical motorcycle trainin/ communication

10 more tactical operation( trainin/3 <ell p$one #oren(ic trainin/3 'ny and all trainin/ dealin/ %it$ improvin/ o##icer (a#ety3 11 ?(e o# Force M-3 >rainin/ Policin/ %it$ P"@"( <u(tomer Service 1, 1e8re provided %it$ annual on/oin/ trainin/ a( %ell a( t$e opportunity to take cla((e( eit$er on or o## duty 13 (ent to updated yearly trainin/ put on by out(ide per(on(3 Fin/erprint(2 p$oto/rap$y2 #oren(ic evidence collection2 etc 14 /#dr( 1 'llo% more time #or trainin/ in every a(pect o# t$e 6ob3 1e are limited %it$ time to en/a/e in additional trainin/ due to t$in/( (uc$ a( mandatory 14"4P and court3

16 E5ecutive Mana/ement 1* 1ritin/ compo(ition :ntervie%in/ tec$ni0ue( 1. : %ould like to (ee additional trainin/ on trackin/ electronic( and $o% to proceed %$en t$ey8re tracked to a $ome or ot$er (tructure3 1! Searc$ %arrant(2 buildin/Ayard (earc$e( ,0 Scenario ba(ed active ($ooter trainin/3 2

Sworn Employee Feedback Survey 13-03 10/18/13

Question #6 "o you #eel t$ere are ade0uate opportunitie( #or advancement #rom your current po(ition& )e( +o Question #7 're you c$allen/ed and (timulated by t$e %ork you are a((/ined& )e( +o Question #8 're t$ere ot$er a((i/nment( you %ould like to be /iven& )e( +o Question #9 "o you under(tand t$e priortie( o# t$e Police "epartment& )e( +o Question #10 1$at can t$e "epartment do to make your daily %orkin/ environment better&

Multiple Choice 4!* 'n(%ered 3.* 110 Multiple Choice 4!4 'n(%ered 411 .3 Multiple Choice 4! 'n(%ered 316 1*! Multiple Choice 4!6 'n(%ered 3!* !! Short Answer 3.* 'n(%ered

Sworn Employee Feedback Survey 13-03 10/18/13

Question #10 1 , Boo(t moral

Short Answer

>$e leader( in t$i( "epartment $ave to (tart bein/ leader(3 ' better %orkin/ environment (tart( #rom t$e top do%n3 4ur E5ecutive <ommand (ta## do not treat people belo% t$em %it$ re(pect or di/nity3 :# you %ant to c$an/e t$e culture o# t$e "epartment (tart %it$ t$e leader(3 1e need brand ne% people at t$e top3 Co% about a brand ne% P'B al(o3 1e %ork in a old2 a(be(to( ridden %orkplace3 :t( a depre((in/ buildin/ to %ork in3 Provide more reco/nition to o##icer( #or /ood %ork %$ile attenuatin/ t$e #rivolou( di(cipline #or mi(take(3 <$an/e t$e P"@" policy3 Provide more u(e o# #orce trainin/ #or <ommand o##icer( (o t$at t$ey under(tand t$at circum(tance( o# #orce are ten(e2 uncertain2 rapidly developin/2 and dan/erou(2 and don8t keep lookin/ at (ituation( t$rou/$ ,0A,0 $ind(i/$t3 Better leader($ip;; Stop tar/etin/ $ard %orkin/ o##icer( and di(ciplinin/ t$em #or doin/ t$ere 6ob3 Stop creatin/ policie( t$at curtail an o##icer( ability to do police %ork and #i/$t crime3

6 *

Divin/ ample time #or %$en time( are c$an/ed3 Fir(t o# all you $ave a "eputy <$ie# %$o t$ink( it i( $i( 6ob to (upervi(e a( i# $e i( talkin/ to a le((er cla(( o# per(on3 : kno% i# : don8t #ollo% t$e rule( : %ill be puni($ed3 "on8t t$reaten me %it$ ESoul cru($in/ di(ciplineE i# : don8t #ollo% t$e rule(3 : %a( bein/ t$reatened %it$ t$at type o# di(cipline %$ile $e %a( a%ay at concord2 $idin/ #rom 4P"3 >$ink $e $a( (topped (ayin/ it2 $e (aid it t%o %eek( a/o a/ain and t$ou/$t it %a( #unny3 >reat u( like you %ant u( to treat t$e citi-en(3 7o(e t$e mandatory 4>3 People $ave #amilie( t$at t$ey %ant to (pend time %it$3 7et me /o back to patrol divi(ion3

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10 Cave an under(tandin/ o# t$e %orkload and (tre(( involved %it$ all t$e mandatory %orkday( 11 Cave upper command %$o actually care about t$e o##icer(3 >$ere are a #e% /ood commander(F "arren 'lli(on2 @andy 1in/ate2 "onna Coppen$auer2 "ave "o%nin/2 Sekou Millin/ton2 @oland Colm/ren2 Mic @eilly to mention (ome333 but t$e ma6ority o# t$e upper command do not care about t$e o##icer( or t$e morale at t$i( department3 >$ey care about puttin/ #rivolou( complaint( on o##icer( and not on t$e mental $ealt$ o# t$e o##icer(3 >$ey don8t 4

Sworn Employee Feedback Survey 13-03 10/18/13

Question #11

Multiple Choice

"o you believe (upervi(or( treat member(Aemployee( 4!0 'n(%ered #airly in t$e or/ani-ation& )e( +o Question #12 "o you believe commander(Amana/er( treat member(Aemployee( #airly in t$e or/ani-ation& )e( +o Question #13 Co% can t$e "epartment improve mentorin/ or (ucce((ion plannin/& 34 14 Multiple Choice 4.* 'n(%ered 1** 310 Short Answer 34 'n(%ered

Sworn Employee Feedback Survey 13-03 10/18/13

Question #13 1

Short Answer

:n order to improve it you %ould $ave to $ave it in t$e #ir(t place3 1e place people in a((/inment( and e5pect t$em to kno% $o% to automatically do t$e 6ob3 Eac$ div(ionA(ection ($ould $ave a (tructured trainin/ pro/ram t$at i( #ormally implemented %$en a ne% per(on tran(#er( in3 1e ($ould al(o (end people to certi#ication cour(e( e(pecially inve(ti/ator(3 1e (till don8t even $ave proper (earc$ %arrant trainin/3 Periodic Po%erPoint( do not (u##ice3 >ry to eliminate t$e $u/e di(connect bet%een commander( and line (ta##3 ?ntil t$e department $a( (tron/er leader($ip t$i( area %ill not improve3 Geep on t$e pat$ o# tra($in/ member( and employee( and t$i( %ill be your (ucce((ion plannin/3 >$e only people %$o %ill move up are t$e mana/er( like %e $aveH people %$o lie2 manipulate and are (o deat$ly a#raid o# t$e monitor2 compliance director and 6ud/e2 t$ey %ill de(troy any career t$ey can to prove t$eir %ort$3 4ur current (ta## #eel( t$ey are (uperior to t$o(e t$ey Elead3E >$o(e type o# people %ill continue to #all into place around $ere3 7et8( (ee i# t$i( i( really anonymou(3 Det leader(2 mana/er( (upervi(or( t$at kno% %$at t$ey are doin/3 Det rid o# t$e E do a( : (ay2 not a( : doE mentality3

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"on8t 6ud/e (omeone by $o% muc$ or $o% little t$ey $ave accompli($ed - #ocu( on $o% t$ey ac$ieved t$eir accompli($ment(3 Prioriti-e E%$o8( be(t to lead2E over E%$o8( 0uali#ied to lead3E >$ere doe( not appear to be any mentorin/ currently and t$e morale i((ue (lack o# po(itive morale) doe( not appear to be a concern %it$ commander(3 4ver$aul mo(t o# our current command (ta## and #ind people %$o care about bot$ t$e department and t$e o##icer( and not 6u(t t$eir o%n career advancement3 Make a plan >rain t$e current command (ta##

10 Start by providin/ it3 :8m #ortunate to $ave a mentor $ere but it8( not %idely practiced $ere3 11 $ave a plan in t$e #ir(t place and not deal %it$ i((ue( only %$en a cri(i( come( #or%ard 1, /eryte6y4r 13 Encoura/e advancement in t$e or/ani-ation %it$ all per(onnel and put t$em in a po(ition to en/a/e in additional trainin/ to #urt$er 6

Sworn Employee Feedback Survey 13-03 10/18/13

Question #14

Multiple Choice

"o you $ave a /ood under(tandin/ o# t$e 6ob o# your 4!0 'n(%ered (upervi(or& )e( +o Question #15 1$at can t$e "epartment do to increa(e cu(tomer (ervice& 4,! 61 Short Answer 3 3 'n(%ered

Sworn Employee Feedback Survey 13-03 10/18/13

Question #15 1 ,

Short Answer

: belive %e provide very /ood cu(tomer (ervice to t$e citi-en( o# 4akland3 @emember t$at cu(tomer (ervice i( not at all 6u(t #or people %$o %e (top2 or (u(pect(H cu(tomer (ervice al(o include( all t$e citi-en( %$o are tryin/ to live and %ork in peace %it$out /ettin/ robbed $ere3 @emove t$e $andcu##( #rom t$e o##icer( (o t$ey can /o back to doin/ t$eir 6ob( a( oppo(ed to con(tantly %orryin/ about /ettin/ #ired3 '/ain2 (tron/er leader($ip;; 'llo% o##icer( to u(e t$eir little #ree time to be productive rat$er t$an #illin/ out repetitive paper%ork3 >reat t$e people deliverin/ t$e product (Police (ervice) a( you %ant t$em to treat t$e people receivin/ it3 >$at i( a model o# (ucce((#ul bu(ine((e(3 People already kno% t$ere are con(e0uence( #or t$eir action( %$en t$ey me(( up3 Stop t$reatenin/ t$em3 : cant be (incere %it$ %$at : am /ivin/ to t$e public i# : am al%ay( lookin/ over my ($oulder3 Start makin/ a $ealt$y %ork environment and people %ill (tart %antin/ to come to %ork3 >$at in turn %ill /enerate a better %ork product3

3 4

6 *

Det more cop(;;; '( lon/ a( people are treated %it$ re(pect and receive and e5planation o# %$y (omeone %a( detained or contacted2 : believe t$e dept3 %ould receive /ood ratin/( re/ardin/ cu(tomer (ervice3 >$ere %ill al%ay( be t$at percenta/e o# people %$o do not like t$e police and %ill never /ive /ood ratin/( reF cu(tomer (ervice3 Cave more #ait$ in it( o##icer(3 1$en o##icer( are over%orked and over (tre((ed2 it can e##ect cu(tomer (ervice

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10 >$e better t$e morale and treatment o# t$e o##icer(2 t$e $arder %orkin/ t$e o##icer( %ill be3 >$e $arder %orkin/ an o##icer i( t$e better (ervice t$at %ill be provided3 11 >rainin/ >$e "epartment need( to under(tand t$at o##icer( /o to call( %$en bad t$in/( $appen and people do not like t$e police3 Sometime( o##icer( need to be #irm3 >$e "epartment e5pect( o##icer( to treat citi-en( %it$ re(pect2 but %$en you look and t$e %orkin/ condition( at 4P" it i( under(tandable3 >$e buildin/ i( /ro((3 >$ere i( no e0uipment (ne% computer(2 (o#t%are2 FB@2 >ele(ta##)3 >$e <ity <ouncil i( cra-y liberal3 4##icer( are e5pected to %ork $ere ,4-* %it$ no day( o##3 8

Sworn Employee Feedback Survey 13-03 10/18/13

Question #16

Multiple Choice

"o you believe t$at $ard %ork and /ood %ork 4.* 'n(%ered per#ormance $elp( one /et a$ead in t$e "epartment& )e( +o Question #17 1$at incentive( could t$e "epartment o##er to encoura/e employee( to (tay at 4P"& ,, ,6, Short Answer 36. 'n(%ered

Sworn Employee Feedback Survey 13-03 10/18/13

Question #17 1

Short Answer

>reat people pro#e((ionally and %it$ t$e proper re(pect and di/inity everyone de(erve(3 Geep t$e di(cipline #air acro(( t$e board3 Believe it or not people do make mi(take(3 4##icer( are leavin/ becau(e t$ey #eel no matter %$at t$ey do it8( %ron/ and are con(tantly in #ear o# lo(in/ t$eir 6ob3 1$y %ould anyone (tay $ere i# t$ey can /o to anot$er "epartment and /et more money and #eel more (ecure and appreciated3 Stop #irin/ people %$o are doin/ /ood %ork 6u(t becau(e %e $ave to $ave a (cape/oat #or t$e vocal minority %$o $ate 4P" re/ardle(( o# %$at %e do3 Stop acceptin/ t$e %ord o# #elon(2 addict(2 and malcontent( but con(i(tently di(tru(tin/ o##icer( %$o you $ave $ired and vetted3 Pro6ect an attitude o# tru(t in t$e competence o# our o##icer(2 a( oppo(ed to pro6ectin/ an attitude o# di(tru(t o# t$e o##icer(3 4P" $a( a lar/e amount o# i((ue(; Co%ever2 t$e mo(t important i( t$e lack o# (upport #or it( employee(3 Mo(t o# u( %ork $ard and ri/$t to do t$e ri/$t t$in/3 ?n#ortunately2 %e are $uman( and mi(take( are /oin/ to occur3 >$e leader($ip i( %ay to e5ce((ive on di(cipline2 It$e puni($ment ($ould #it t$e crimeJ3 >$e leader( continue to blame t$e +S' %$en t$e deci(ion( are t$eir(3 1o%; )ou are really a(kin/ t$i( 0ue(tion3 :# you are /enuinely una%are o# $o% to run t$i( or/ani-ation like a real in t$e period place o# bu(ine(( t$en you need to (tep do%n3 1e don8t need carrot( dan/lin/ in our #ace; 1e %ill put our $eart and (oul into (omet$in/ %e believe in and care about3 : kno% in my $eart2 : could /et t$e member( and employee( on-board %$ile (till $avin/ a di(ciplined (tructure3 >$i( c$ie# lau/$ed in an employee( #ace %$en t$at employee %a( #aced %it$ additional #urlou/$( Det morale back to all2 o##er (ome type o# /ood 6ob /ive back2 ie2 #e% $our( or day o##33 7e((en t$e amount o# paper %ork %e do #or t$e (imple t$in/( a( a tra##ic ticket2 %alkin/ (top etc3

6 *

Financial incentive( could po((ibly keep employee( $ere3 ' city /overnment t$at back( t$e police department %ould $elp3 Fully (ta## eac$ and every beat2 every day3 Det rid o# t$e lapel camera( or only i((ue t$em to (upervi(or(3 Pay #or t$e computer pro/ram( t$at mine #or (peci#ic data (i3e3 arre(t (tat(2 etc3) and unburden patrol o##icer( %it$ unnece((ary admini(trative %ork3 Det rid o# t$e current re0uirement o# broadca(tin/ t$e (e52 race2 a/e and o##en(e #or every tra##ic (top - no ot$er department doe( t$i(3 "ue to t$e lack o# co$e(ivene(( bet%een t$e (treet 4##icer( and commander(2 t$ere i( a ma6or lack o# po(itivene(( in t$i( %ork 10

Sworn Employee Feedback Survey 13-03 10/18/13

This report h s !een "ener te# usin" $ower%MS&

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