First Call service project worker Job profile

Salary band Area / Department Work location Role duration Scale and scope of role Direct reports Budgetary responsibility / accountability Appro*i%atel+ ,( vol-nteers nil Indirect reports Accountability for ot er resources nil AS1H Lincolnshire In epen ent livin! $rantha% &er%anent Reference Territory / Division Reports to Last updated N5-FCpwl Northern "#5 Service co-or inator 'ctober "(1)

nil

Reac and impact

.he post hol er will -n ertake a ran!e of -ties across the $rantha% an Sleafor area/ which will involve assistin! in ivi -als accessin! the 0e Cross an its services# .his will be one b+ workin! with e*istin! an new vol-nteers/ potential service -sers an other a!encies in the eliver+ of this service#

!onte"t
.he 1ritish 0e Cross helps %illions of people in the 23 an aro-n the worl to prepare for/ respon to an recover fro% e%er!encies/ isasters an conflicts# '-r vol-nteers an staff help people in crisis to live in epen entl+ b+ provi in! s-pport at ho%e/ %obilit+ ai s an transport# 4e also teach first ai skills# 4e are part of the !lobal 0e Cross an 0e Crescent h-%anitarian network# .he first call service offers short-ter% practical an e%otional s-pport at ho%e for -p to 1" weeks to help people re!ain their in epen ence# .he service helps b+ provi in! co%panionship an social visits b+ staff an vol-nteers/ s-pport with practical tasks incl- in! shoppin! an si!npostin! to other or!anisations for a itional s-pport# After the 1" weeks/ if +o- the+ re5-ire an+ f-rther s-pport/ the service tea% will help the% access this workin! with other or!anisations#

First call service project worker

#verall purpose of t e role

.o s-pport the 0e Cross first call service 6people in nee of s-pport in the co%%-nit+7# .o assist with the effective provision of s-pport services tailore to in ivi -al nee # .o participate in joint assess%ent of service -ser8s nee s# .o ens-re that the service is provi e to all sections of the co%%-nit+ within the criteria of the sche%e#

$ain responsibilities and duties $eneric to job t+pe9

%& '& (& )& *& +& ,& -& .& %/&

.o %aintain recor s/ statistics an %onitorin! of the sche%e .o help pro%ote the sche%e in the local area .o atten workshops an conferences in line with polic+ an !-i elines S-pportin! the e%er!enc+ callo-t proce -re in line with 1ritish 0e Cross e%er!enc+ response :ns-re an+ concerns/ iss-es/ co%plaints are reporte as soon as possible to the line %ana!er ; -n erstan correct reportin! proce -re .o s-pport vol-nteers to ens-re that the work is within the relevant polic+ an proce -res in place an a here to the% .o -n ertake trainin! relevant to post/ a!ree with line %ana!er/ both e*ternal an internal 2n ertake risk assess%ents on beneficiar+/ environ%ent an vol-nteer 2phol in! the F-n a%ental &rinciples of the 0e Cross an 0e Crescent %ove%ent an to work within the or!anisation8s e5-al opport-nities polic+ 2n ertake an+ other relevant -ties that %a+ be re5-ire fro% ti%e to ti%e

Specific to job specialis%/ f-nction or epart%ent9

%& '& (& )& *& +&

.o accept referrals fro% hospital/ stat-tor+ services an %e ical staff/ an fro% in ivi -als in line with a!ree proce -res .o assess the aftercare nee s of in ivi -al beneficiar+/ si!npostin! to other services .o assist with the plannin!/ in conj-nction with/ where necessar+/ other a!encies/ a packa!e of care for the beneficiar+ within their acco%%o ation .o assist beneficiaries on an in ivi -al basis where necessar+ .o work alon!si e vol-nteers/ beneficiaries8 fa%il+/ frien s/ nei!hbo-rs/ health an social services an other vol-ntar+ a!encies .o co%pile reports fro% vol-nteers an alert the co-or inator of an+ chan!e in a beneficiaries8 con ition
"

First call project worker

First call project worker

&erson Specification
Re0uirements 1ducation and training 1"perience $eneric to job t+pe
2 : -cate to $CS: level or e5-ivalent b+ e*perience<<

$eneric to job t+pe

2 2

Co%p-ter literate/ i eall+ -sin! wor / e*cel an e%ail<< Able to co%%-nicate clearl+ an concisel+/ in writin! an orall+ with people fro% a wi e ran!e of back!ro-n s<< Able to plan own workloa << :*perience of workin! with or as a vol-nteer

Specialis%=f-nction = ept specific1 Skills and kno3ledge $eneric to job t+pe

3nowle !e an -n erstan in! of e5-al opport-nities an confi entialit+/ partic-larl+ in relation to service eliver+<< 3nowle !e of the area serve b+ the sche%e 3nowle !e of services provi e b+ Social Services an Health A-thorit+ $oo telephone %anner<< Fle*ible/ self-%otivate / able to work in epen entl+ an as part of a tea%<< Carin! an frien l+ isposition<< 2phol the F-n a%ental &rinciples an act with inte!rit+/ in accor ance with the Societ+8s obli!ations an val-es 6incl-sive/ co%passionate/ co-ra!eo-s/ +na%ic7# :ns-re anti- iscri%inator+ practice an pro%ote iversit+ F-ll an vali rivin! licence<<

Specialis%=f-nction = ept specific1

2 2 2 2 2

!ompetencies $eneric to job t+pe

Additional re0uirements

$eneric to job t+pe

Specialis%=f-nction = ept specific1

2 2 2

Car owner or havin! -se of a car<< Able to work an travel as appropriate to the nee s of the job/ an %ore wi el+ in the Area=.erritor+ as re5-ire <<

N.B. All disabled candidates who meet the minimum criteria, denoted by* *, will be short-listed for interview in line with our commitment under the two-tick symbol scheme#
First call project worker