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AirlineMarketingTheEconomicsofUnbundlingandAncillaryFees Unbundlingenablesdiscriminantpricingonserviceattributes Airlinesjustbreakevenwithoutancillaryfees

Discriminantpricingorproductpricedifferentiationistheunderpinningofrevenuemanagement.Unbundling takesthistoanewlevelanddimension. Asbackground,themaximumamountthatapersoniswillingtospendonaproductorservice,forexample,travel fromAtoBontermsquotedondateCpurchasedDdaysinadvanceofdeparture,iscalledthatperson's reservationprice.Thatperson'sreservationpricecanalsoberepresentedasaprobabilitydistribution(the probabilityofacustomerpurchasingtravelatapriceandsetofterms). IftravelissoldatasinglepriceP,allpotentialcustomerswithareservationpricelessthanPwillnotbuythetravel (resultingindemanddestruction)andtheairlinefailstofullyrealizetherevenueopportunityfromallcustomers withareservationpricehigherthanP,whowouldhavewillinglypaidmore. ThinkingoutloudaboutthedemandcurvefortravelABontermsCandD,thetotalareaunderthecurveisthe maximumamountofrevenuethatcanberealizedifeachpotentialcustomerisfullyexploitedatrespective reservationprices. Achievingthiswouldrequireanearlyinfinitenumberofprices,andisimpractical.Bycontrast,ifasingleprice,P waschosen,withtheassociatednumberofunitssoldbeingN,theareawithinarectangulararea(P,N)represents therevenuethatwouldberealized.Foranygivensingleprice,theareawithinthesinglerectangleissignificantly lessthanthetotalareaunderthedemandcurve. Inrevenuemanagement,numerouspricepointsareofferedtosellthesameservice,differentiatedonterms. Thesedifferentpricesarerationalizedbydifferencesinassociatedtermsandservicesthatthecustomerreceives andpurchasesunder.Thisiscalledmultiplediscriminantpricingorproductpricedifferentiation. Bysummingupproceedsfromdemand(N1,N2,N3,...)atmultipleprices(P1,P2,P3,...)ondifferenttermsand withdifferentfeatures,fillinginmoreboxes,sotospeak,moreoftheareaunderneaththedemandcurveis captured,resultingingreaterrevenuerealization.Customersaredifferentiatedbythepricetheywillpayforthe service. Thesameideaappliestounbundling.Unbundling(theoretically)lowerscosts,can(economically)shiftthedemand curvetoalowerpricepointyieldinghigherdemand,andalsocreatesviaanaddedservicesdimensionthe potentialtorealizeyetfurtherrevenuefromfollowonsalesofancillaryservicesdesiredbytravelers. Unbundlingcreatesanadditionaldimensionofsalesopportunities,checksmoreboxesunderthedemandcurve andrealizesmoreofthetotalpotentialrevenue. R.W.Mann&Company,Inc. PortWashington,NY11050USA February2011

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