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Your Service Level Agreements (SLAs) are the only proof and description of what you
buy and what you receive in an outsourcing deal. This means that without an SLA you
receive what is delivered and not what is required.
This 2-day highly in-demand Course is designed to provide you with practical skills and
tools needed to develop an effective Service Level Agreement (SLA) and to manage
your service-based contracts, including how to:
Improve understanding of the often misunderstood outsourcing relationship
Increase awareness of what to look out for in an SLA
Establish concise contractual terms
Discover defects, obstacles and risks which may affect the SLA
In a step-by-step approach, this course will take you through the tried and tested process
of developing an SLA so that it ultimately performs as required. This entails identifying
key issues and components so that the necessary terms and conditions are outlined in a
practical and measurable SLA. Important issues and common concerns that accompany
the process, such as legal technicalities, bonuses, penalties and pricing considerations
will also be addressed.
6,*18372'$<
Strictly limited seating to ensure value added to all Participants - so book early! Comprehensive course materials will be provided.
Delegates who successfully complete this course will receive the Asia Pacific Centre for Continuing and Professional
Development Certificate for Participation