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OVERVIEW OF EXIM BANK LIMITED

(Source: www.eximbankbd.com)

HISTORY
EXIM Bank Limited was established in 1 under the leadershi! o" Late Mr. Shah#ahan $abir% "ounder chairman who had a lon& dream o" "loatin& a commercial bank which would contribute to the socio'economic de(elo!ment o" our countr). *e had a lon& ex!erience as a &ood banker. + &rou! o" hi&hl) ,uali"ied and success"ul entre!reneurs #oined their hands with the "ounder chairman to materiali-e his dream. In deed% all o" them !ro(ed themsel(es in their res!ecti(e business as most success"ul star with their endea(or% intelli&ence% hard workin& and talent entre!reneurshi!. +mon& them% Mr. .a-rul Islam Ma-umder became the honorable chairman a"ter the demise o" the honorable "ounder /hairman. 0his bank starts "unctionin& "rom 1rd +u&ust% 1 with Mr. +lam&ir $abir% 2/+ as the

ad(isor and Mr. Mohammad Lakiotullah as the Mana&in& 3irector. Both o" them ha(e lon& ex!erience in the "inancial sector o" our countr). B) their !ra&matic decision and mana&ement directi(es in the o!erational acti(ities% this bank has earned a secured and distincti(e !osition in the bankin& industr) in terms o" !er"ormance% &rowth% and excellent mana&ement. 0he authori-ed ca!ital and !aid u! ca!ital o" the bank are 0k. 1444.44 million 5 0k. 111.67 million res!ecti(el). 0he bank has mi&rated all o" its con(entional bankin& o!eration into Shariah based Islami bankin& since 8ul) 944:.

CORPORATE CULTURE
0his bank is one o" the most disci!lined Banks with a distincti(e cor!orate culture. *ere we belie(e in shared meanin&% shared understandin& and shared sense makin&. ;ur !eo!le can see and understand e(ents% acti(ities% ob#ects and situation in a distincti(e wa). 0he) mould their manners and eti,uette% character indi(iduall) to suit the !ur!ose o" the Bank and the needs o" the customers who are o" !aramount im!ortance to us. 0he

!eo!le in the Bank see themsel(es as a ti&ht knit team<"amil) that belie(es in workin& to&ether "or &rowth. 0he cor!orate culture we belon& has not been im!osed= it has rather been achie(ed throu&h our cor!orate conduct.

Corporate Missio o! EXIM Ba "


0he mission o" Exim bank are stated in below> 0o !ro(ide excellent ,ualit) /ustomer ser(ice. 0o maintain /or!orate and business ethics. 0o become a trusted re!ositor) o" customers? mone) and their "inancial ad(isor. 0o make our stock su!erior and rewardin& to the customers<share holders. 0o dis!la) team s!irit and !ro"essionalism. 0o !ro(ide hi&h ,ualit) "inancial ser(ices in ex!ort and im!ort trade.

O#$e%ti&es o! t'e st()*


0he s!eci"ic o" the stud) ma) be !ointed out as "ollows> 0o ac,uire knowled&e o" !ractical o!erations and the wa) o" "unctionin& o" the bank. 0o ha(e knowled&e o" the bankin& o!eration !er"ormed and ser(ices o""er b) the bank. 0o &et idea about the !rocedure o" &eneral bankin& o!erations. 0o show the trends o" the ke) "inancial indicators. 0o examine the !otentials o" "eature &rowth o" the bank. 0o &ain an o(er all idea re&ardin& the "unctional as well as the "inancial !er"ormance o" the bank.

Met'o)o+o,* o! t'e st()*


@e ha(e collected some !rimar) and secondar) data "rom di""erent sources. 0he sources are &i(en below: Pri-ar* )ata are collected thou&h> ;ral inter(iew o" the res!onsible o""icer /onductin& inter(iew both customer and sta""s o" the branch. Se%o )ar* )ata collection "rom> +nnual Ae!orts 2rom the website htt!:<<www.eximbankbd.com /om!anies other !ublished in"ormation. Aesearch re!ort relatin& to the bank. Ban&ladesh bank re!ort.

Li-itatio o! t'e st()*


+t "irst I want to sa) that% most o" the cases I ha(e to use !re(ious data "or the e(aluation and anal)sis% since data about the !er"ormance o" the banko" the )ear 9414 are not a(ailable. 0he stud) o" such a short course o" time is not "ree "rom limitation. So time limation is the main !oint o" limitation. 0he data rele(ant "or the anal)sis re!ort writin& sometimes could not be collected due to excessi(e )ear'endin& workload at the branch. It is too much di""icult to comment and su&&est based on onl) the annual re!ort and in"ormation collected "rom written documents.

A#o(t ,e era+ #a "i ,


Ba "i , operatio %arrie) o(t #* EXIM #a "
0he Beneral Bankin& de!artment does the most im!ortant and basic work o" the banks. +ll other de!artments are linked with this de!artment. It also !la)ed a (ital role in de!osit mobili-ation o" the branch. EXIM Bank !ro(ides di""erent t)!es o" accounts and s!ecial t)!es o" sa(in& scheme under &eneral bankin&. 2or !ro!er "unctionin& and excellent customer ser(ice this de!artment is di(ided into (arious sections namel) as "ollows: 1. 3e!osit Section 9. +ccount o!enin& section 1. /ash section :. Bills and /learin& Section C. Aemittance section D. +ccounts Section 7. 23A Section

./ Deposit se%tio
+ bank is essentiall) an intermediar) o" short'term "unds. It can carried out extensi(e lendin& o!eration onl) when it can e""ecti(el) channels the sa(in&s o" communit). + &ood banker is one who e""ecti(el) mobili-es the sa(in&s o" the communit) as well as use o" sa(in& b) makin& it a(ailable to !roducti(e and !riorit) sector o" the econom) thereb) "osterin& the &rowth. 0here"ore de!osit is the blood o" bankin& s)stem. 0hatEs wh) de!osit collection is the main "unction o" bank.

+cce!tin& de!osits
0he de!osits that are acce!ted b) EXIM bank like other banks ma) classi"ied into: 3emand de!osits 0ime de!osits

De-a ) )eposits 3e!osit that can be withdrawn without an) !rior notice. EXIM bank acce!ts demand de!osits throu&h the o!enin& o"> /urrent +ccount Sa(in& account /all de!osits "rom the "ellow bankers.

Ti-e )eposits + de!osit which is !a)able at a "ixed date a"ter a !eriod with !rior notice is a time de!osit. EXIM bank acce!ts time de!osits throu&h "ixed de!osit recei!t% short'term de!osit% bearer certi"icate de!osit etc. @hile acce!tin& these de!osits% a contract is executed between the banker and the customer. 0he contract will be (alid onl) when both the !arties are com!etent to enter into the contract. +s accounts initiates the "undamental relationshi! and since the banker has to deal with (arious kind o" !ersons with (arious le&al status. EXIM bank o""icials remain (er) much care"ul about the com!etenc) o" the customers.

+//;F.0S ;GE.I.B SE/0I;.


0his section deals with o!enin& o" di""erent t)!es o" accounts. It is also deals with issuin& o" checkbooks and di""erent accounts o!eners. + customer can o!en di""erent t)!es o" accounts throu&h this de!artment such as: 1. 9. 1. :. C. D. 7. /urrent 3e!osit Sa(in& 3e!osit Short 0erm 3e!osit 0erm 3e!osit Sa(in&s Scheme . Education Sa(in& Scheme 2orei&n currenc) +ccount

CURRENT DEPOSIT

0he main ob#ecti(e o" this account is to !ro(ide con(enience to the customers in their sa(in&s. 0his account allows the customer to de!osit his<her sur!lus mone) as and when a(ailable and recei(e lucrati(e !ro"it on the same. 0he customer can de!osit an) sum desired at an) time o" the o!erational hours in this account. SAVIN0S DEPOSIT 0his de!osit is basicall) meant "or small'scale sa(ers. 0here is restriction on withdrawals in a month. *ea() withdrawals are !ermitted onl) a&ainst !rior notice. Interest is !aid )earl) on these t)!es o" accounts. 0hese accounts can be' Indi(idual 8oint Gartnershi! .on'!ro"it makin& or&ani-ations (associations% clubs% trust etc.)

SHORT TERM DEPOSIT It is known as time liabilities or "orm de!osits. 0hese are de!osits% which are made with bank "or a "ixed !eriod s!eci"ied in ad(ance. 0he bank need not maintain cash reser(es a&ainst these de!osits and there"ore% the bank o""er hi&her rate o" interest on such de!osits. TERM DEPOSIT It is also time based de!osit scheme. U )er t'is t'e i terest are pai) 1/2345 .6/7345 .6/7345 .6/884 o t'e #asis o! -o t'+* !i9e) )eposit/ I t'is s%'e-e ti-e -a* &ar* :'i%' are ,i&e #e+o:; ;ne Month 0hree Months Six Months 0wel(e Months 0went) 2our Months 0hirt) Six Months

SAVIN0S SCHEME EXIM bank o""er "ollowin& sa(in& scheme "or their customer>>> Monthl) Sa(in& Scheme (3GS) Monthl) Income Scheme Multi!lus Sa(in& Scheme Su!er Sa(in& Scheme

Mo t'+* Sa&i , S%'e-e 0he "irst 5 "oremost ob#ecti(e o" this scheme is to encoura&e !eo!le to build u! a habit o" sa(in&s. Fnder this scheme% one can de!osit monthl) a "ixed amount o" mone) re&ularl) and will recei(e a substantial amount with handsome bene"it a"ter maturit) o" reasonable !eriod <tenure. Mo t'+* I %o-e S%'e-e It is an allurin& and commonl) acce!ted scheme o" EXIM Bank as an in(estment o" stead) monthl) return. Fnder this scheme% the de!ositor is allowed to de!osit at least 0k.1%44%444<or its multi!le amount "or 1 )ears and in return he<she will recei(e !ro"it on monthl) basis at an attracti(e rate. 0his scheme mainl) has been drawn u! as well as introduced "or the bene"it o" middle'income &rou!% !articularl) retired !ersonal. M(+tip+(s Sa&i ,s S%'e-e Fnder this scheme% the de!ositor is allowed to de!osit at least 0k.C% 444<or its multi!le amount "or 14 (0en) )ears and at the maturit) o" the account% it will be arri(ed at more than tri!le o" his<her de!osited amount. Moreo(er% the de!ositors ma) a(ail themsel(es o" in(estment "acilit) under abo(ementioned schemes% b) meetin& eas) terms and condition in re&ard to scheme(s)% as the case ma) be. S(per Sa&i ,s S%'e-e Su!er Sa(in&s Scheme is o""ered "or all classes o" !eo!le% s!eciall) "or the middle class% where the de!ositor is allowed to de!osit at least 0k.C%444<or its multi!le amount "or D

)ears and at the maturit) o" the account% de!osited amount will be stood at more than double.

E)(%atio Sa&i ,s; For 'i,'er e)(%atio


@ith a (iew to assistin& the customer "or hi&her education% EXIM Bank has introduced this scheme with con(enient terms 5 conditions. 0he most &rati")in& ex!erience "or !arents is !ro!er education o" their children. Educational ex!ense is ra!idl) increasin& and there"ore a!!ro!riate needs to be done b) all !arents. EXIM Bank o""ers )ou HEducation Sa(in&s SchemeI to assist )ou "inancial !lannin& well ahead in time "or )our childrenEs hi&her education. ;ne ma) de!osit 0k.9C444 or multi!les thereo" at a time. 0he instrument shell be issued "or 7 )ears% 14 )ears% 1C )ears% 94 )ears term. 0he de!osit is !a)able at maturit) with either in lum! sum or on monthl) basis as education allowance "or D (six) )ears startin& a"ter the com!letion o" res!ecti(e term .ormall)% no withdrawal will be allowed be"ore maturit).

Forei, C(rre %* Deposit A%%o( t


0his account !ro(ides the customer with sa"e and lucrati(e wa) o" sa(in& their "orei&n currenc). +ll nonresident Ban&ladeshi are most welcome to sa(e and remit their wa&es and earnin&s "rom abroad throu&h this account.

RE<UIREMENT OF OPENIN0 AN ACCOUNT


0here are some re,uirements that ha(e to be com!leted "or o!enin& an account. Re=(ire-e ts !or t'e )i!!ere t t*pes o! a%%o( ts ope i , are )is%(sse) #e+o: INDIVIDUAL > ?OINT ACCOUNT 1. 9. 1. :. Introduction o" the account 0wo !hoto&ra!hs o" the si&nator) dul) attested b) the introducer ;ne co!) !hoto&ra!h o" nominee alon& with sin&ular dul) attested b) the account holder .ominee declaration "orm dul) si&ned b) the nominee 5 account holder

C.

Identi"ication (/o!) o" Gass!ort)</hairman /erti"icate<.ational I3</o!) 050 bill<Em!lo)ee certi"icate<Student I3 etc

PARTNERSHIP ACCOUNT 1. 9. 1. :. C. Introduction o" the account 0wo !hoto&ra!h o" the si&nator) dul) attested b) the introducer ;ne co!) !hoto&ra!h o" nominee alon& with sin&ular dul) attested b) the account holder Gartnershi! deed dul) si&n b) all !artners to o!en 5 o!erate the account (Si&nature should be similar as stated in Gartnershi! 3eed) Gartnershi! deed dul) certi"ied co!) b) .otar) Gublic (3eed should be written in Bond o" 0k.C44% i" the ca!ital is 0k.9C%444% but i" the ca!ital exceed o" 0k.9C%444 bond o" 0k.1%444 D. 7. 6.
.

Ae&istration (i" an)) Aubber stam! F!dated 0rade License Identi"ication o" !artners (/o!) o" Gass!ort</hairman /erti"icate<.ational I3 /ard etc.)

PROPRIETORSHIP ACCOUNT 1. 9. 1. :. C. D. 7. Introduction o" the account 0wo !hoto&ra!h o" the si&nator) (es) dul) attested b) the introducer ;ne co!) !hoto&ra!h o" nominee alon& with sin&ular dul) attested b) the account holder F!dated 0rade License Aubber stam! 0I. /erti"icate (i" an)) Identi"ication o" !ro!erties (/o!) o" Gass!ort</hairman /erti"icate<.ational I3 /ard etc.) LIMITED COMPANY 1. Introduction o" the account. 9. 0wo !hoto&ra!h o" the si&nator) (es) dul) attested b) the introducer

1. Jalid co!) o" the trade License :. Board Aesolution "or o!enin& account 5 o!eration o" the same dul) certi"ied b) the chairman < Mana&in& 3irector C. /erti"icate o" Incor!oration. D. /erti"icate o" commencement (In case o" Gublic Limited /om!an)) 7. 0rue co!) o" the Memorandum and +rticle o" +ssociation o" the com!anies. 3ul) attested b) the /hairman o" Mana&in& 3irector. 6. List o" 3irectors alon& with desi&nation and s!ecimen si&nature. . Latest certi"ied co!) o" 2ormKX11 (to be certi"ied b) the re&istrar o" 8oint stock com!anies) (in case o" directorshi! chan&e) 14. Aubber stam! (seal with desi&nation o" each !erson) 11. /erti"icate o" re&istration (in case o" Insurance com!an)Kobtained "rom de!artment o" Insurance "rom the !eo!les Ae!ublic o" Ban&ladesh) 19. Identi"ication o" directors (/o!) o" Gass!ort</hairman /erti"icate<.ational I3 /ard etc.) CLUB > SOCIETIES ACCOUNT 1. Introduction o" account. 9. 0wo !hoto&ra!h o" the si&natories dul) attested b) the introducer. 1. Board Aesolution "or o!enin& account L3ul) certi"ied b) !resident < Secretar)M :. List o" Existin& Mana&in& /ommittee. C. Ae&istration Li" an)M D. Aubber stam! 7. B) Laws 6. Germission Letter "rom Bureau o" ..B.; Lin case o" .B; accountM . Bo(ernment +ccount

C+osi , o! a a%%o( t
0he closin& o" an account ma) ha!!en% i": 0he customer is desirous to close the account. 0he bank "inds that the account is ino!erati(e "or a lon& !eriod o" time.

0he court o" EXIM bank issues &arnishee order.

+ customer ma) close his<her account an) time b) submittin& an a!!lication to the related branch. 0he customer should be asked to draw the "inal check "or the amount standin& to the credit o" his<her account less the amount o" closin& and other incidental char&e and surrender the unused check lea(es. 0he amount should be debited "or the account closin& char&e etc. 0he "ee "or closin& o" an account is tk.9C "or SB account and tk.C4 "or /3 and S03 account.

CASH SECTION
0he cash section o" EXIM bank deals with all t)!es o" ne&otiable instrument% cash and other instruments treated sensiti(e section o" the bank. It include the (ault that is used as the be)ond this time% the excess cash is then trans"erred to Ban&ladesh bank. /ash section !er"orms the "unctions o" cash !ackin&% a"ter the bankin& hour cash is !acked accordin& the denomination. .otes are counted and !acked in bundles and stam! with initial. Be"ore startin& the bankin& hour all tellers &i(e re,uisition o" mone) thou&hI 0eller cash !roo" sheet.I 0he head teller writes the number o" the !acket denomination wise in HAe(erse SheetI at the end o" the da)= all the notes remained are recorded in the sheet.

Bi++s a ) %+eari , se%tio


0he schedule banks clear the che,ues drawn u!on one another throu&h the clearin&house. 0his an arran&ement b) the central bank where e(er)da) the re!resentati(e o" the member banks &ather to clear che,ues. 0he !lace where the) meet and settle their dues is called the clearin&house. 0he clearin& house sits "or two times a workin& da). 0he members submit the claimable che,ue in the res!ecti(e desks o" the banks and (ice' (ersa. /onse,uentl) the debit and credit entries are &i(en. +t the end debit summation and the credit summation are calculated. 0hen the banks clear the balances throu&h the che,ue o" Ban&ladesh Bank. 0he dishonored che,ues are sorted and returned with return memo.

0he main "unction o" this section is to collect instruments on behal" o" the customers throu&h Ban&ladesh Bank clearin&house% outward bills "or collection% and inward bills "or collection. F!on the recei!ts o" the instruments this section examines the "ollowin& thin&s: @hether the !a)in& bank is within the 3haka cit) @hether the !a)in& bank is outside the 3haka cit). @hether the !a)in& bank is their own branch.

O(t :ar) #i++s !or %o++e%tio


/ollections o" bills% which are be)ond the clearin& ran&e and collected throu&h ;B/ mechanism.

I :ar) #i++s !or %o++e%tio


/ollection o" bills% which EXIM Bank does as an a&ent is called collection throu&h IB/ mechanism.

Dis'o ore) %'e=(e


I" the che,ue is dishonored EXIM Bank sends a memorandum to the customer startin& the reason in the "ollowin& wa)N Ae"er to drawer .ot arran&ed "or E""ects not cleared. Ma) !resent a&ain. Exceed arran&ements. 2ull co(er not recei(ed. Ga)ment sto!!ed b) drawer Ga)eeEs endorsement irre&ular. Ga)eeEs endorsement irre&ular% re,uire banks con"irmation. 3rawerEs si&nature di""ers< re,uired. +lteration in date<"i&ures<words% re,uire drawerEs "ull si&nature. /he,ue is !ost dated<di""er. /rossed che,ue must be !resented throu&h a bank. /learin& stam! re,uire<re,uires cancellation.

+ddition to bank dischar&e should be authenticated. /he,ue crossed Haccount !a)ee onl).I /ollectin& bank dischar&e out o" date<multilated. +mount in words and "i&ures irre&ular<re,uired. I" the cheue is dishonored due to insu""icienc) o" "und o" EXIM Bank char&es tk.9C as !enalt).

R(+es !or passi , %'e=(e


In order to enable the branches to "acilitate their da) to da) transsections smoothl)<e""icientl)<accuratel)% the "ollowin& schedules o" !ower "or !assin& o" che,ue<instrument si&nature o" (ouchers shall come into the "orce with immediate e""ect. +n authori-ed o""icer shall !ass che,ue "or less than tk.14444 sin&l) a"ter !ro!er su!er(ision in com!uter !rint out. /he,ue "or tk.14444 and abo(e but below tk.C4444 shall be !assed #ointl) b) an) two authori-ed o""icer a"ter !ro!er su!er(ision o" com!uter !rint out b) an) o""icer. *e will howe(er also ensure that no "actitious credit in the amount has been !osted on the da) b) re"errin& to credit (ouchers o" the da). /he,ue "or tk.C4%444 and abo(e shall be !assed under #oint si&natures o" two o""icers% one o" whom must be mana&er o" the branch. 0he !rocedures re&ardin& su!er(ision o" che,ue as at abo(e must howe(er be "ollowed. +ll sus!ense +<c (debit) (ouchers% sundr) de!osit (ouchers% credit +</ debit (ouchers% ex!enditure +</ (ouchers must be sin&ed b) the incumbent in' char&e o" the branch with an) other authori-ed o""icer. +s at the close o" business o" the da) all transaction shall be checked b) re"errin& to com!uter !rint out and relati(e che,ue (ouchers. +!art "rom the abo(e it will also be ensure that the amount o" debit and credit totalin& to current +</% sa(in&s% S035 term de!osit corres!onds with the total o" cash recei!ts<!a)ments% trans"er clearin& (both outward 5inward).

Lo%a+ re-itta %e se%tio


0he o""ers (arious kinds o" remittance "acilities all o(er the countr) throu&h it branch network. 0ele&ra!h trans"er% tra(elerEs che,ue and dra"t and che,ue can do remittance. 0here are two ste!s o" remittance as are: Inward remittance:' when one bank sends this 0.0% M.0% 0./ or che,ue to another bank within the countr) it will be called inward remittance. ;utward remittance:' when a bank &ot this 0.0%M.0% 0./ and che,ue "rom an) bank outside the countr) then it will be called "orei&n remittance.

T*pes o! re-itta %e@


Between bank and non'bank customer Between bank in the same countr) Between bank in di""erent countries Between bank and central bank in the same countr) Between central bank o" di""erent customers.

T'e -ai i str(-e ts (se) #* EXIM #a " !or re-itta %e o! !( )s are@; Ga)ment order (G;) 3emand dra"t (33) 0ele&ra!hic trans"er (00)

Pa*-e t or)er APOB


+ !a) order is a written order% issued b) a branch o" a bank% to !a) a certain sum o" mone) to a s!eci"ied !erson or a bank. It ma) be said to be a bankerEs che,ue as it is issued b) a bank drawn u!on and !a)able b) itsel". EXIM bank char&es di""erent amount o" commission on the basis o" !a)ment order amount% as "ollows:' Pa*-e t Or)er C'ar,e Tota+ a-o( t o! PO F! to 0k. 14%444 VAT 0k.: Co--issio 0k.9C

0k.14% 441 to 0k.144% 444 0k. 144%441 and abo(e

0k. 0k.16

0k. D4 0k. 194

Source: annual re!ort o" EXIM bank.

De-a ) )ra!t ADDB


+ demand dra"t is a written order o" one branch u!on another branch o" the same bank% to !a) a certain some o" mone) to or to the order o" a s!eci"ied !erson. 3ra"ts are not issued !a)able to bearer. In !ractice dra"ts are not to be drawn between branches within the same cit). In EXIM bank commission "or 33 is 4.1CO o" the !rinci!al amount.

Te+e,rap'i% tra s!er ATTB


0ele&ra!hic 0rans"er ma) be a""ected at the written re,uest o" an) !erson and a&ainst (alue recei(ed "rom him. + written a!!lication on the bankEs !rescribed "orm dul) si&ned b) the !urchaser should be obtained. I" the a!!lication "or issue o" tele&ra!hic trans"er contains instruction to debit the account o" the customer% his si&nature should be (eri"ied. It is howe(er% !re"erable to obtain a con"irmation che,ue "rom the customer. /har&e "or 00 is tk.4.1CO o" the !rinci!al amount and the additional char&e "or telex.

A%%o( ts se%tio
0his is a (er) much crucial de!artment "or each branch o" a commercial bank. Aecords o" all the transactions o" e(er) de!artment are ke!t here as well with other res!ecti(e branches. +ccountin& de!artment (eri"ies all "inancial amounts and contents o" transactions. I" an) discre!anc) arises re&ardin& an) transaction this de!artment re!ort to the concerned de!artment Tas"s o! a%%o( t se%tio @

+ccounts de!artment !la)s a (ital role in commercial bankin&. In !ri(ate bankin& sector accounts de!artment o" EXIM Bank Ban&ladesh Ltd. Ger"orms its tasks !ro!erl). 0he acti(ities o" accounts section are as "ollows: Aecord all transaction in the cash book. Aecord all transaction in the &eneral and subsidiar) led&er. Gre!are dail) "und "unction% @eekl) !osition% Geriodic statement o" a""airs etc. Gre!are necessar) statement "or re!ortin& !ur!ose. Ga) all ex!enditure on behal" o" the branch. Make salar) statement and !a) salar). Branch to branch "und remittance and su!!ort "or accountin& treatment. Bud&etin& "or branch. Make char&es "or di""erent t)!es.

Fi )i ,s o! t'e st()*
+lthou&h the !ro"it earnin& condition is satis"actor)% the customer ser(ice condition o" the bank is not )et to! class. 0he bank is not still technolo&ical u!dated. 0here are no online bankin& "acilities= the bank should ha(e its own data communication "acilities "or better customer ser(ice and securit). 0he account o!enin& !rocedure "or (arious kinds o" clients should be made easier. E""icient work "orce alon& with !ro!er di(ision o" work is (ital "or the success o" an) bank% EXIM bank has the sco!e to consider these "actors to enhance sustain it &rowth. Most o" the !eo!le in our countr) donEt ha(e !ro!er knowled&e o" B+IM' !olicies. 0he) some time think all are same as traditional bankin& ex!ect chan&e in the name. 0here is sco!e to introduce the most modern ser(ices like' +0M% /redit card% 3ebit card etc. Since the work is done mostl) manuall)% the in(estment section takes lon& time to !rocess loans. 2orei&n exchan&e de!artment could !ro(ide better ser(ice throu&h com!uteri-ation o" all its o!erations.

0he cash counter and the whole

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