Installing and Configuring Internet Protocol Telefphony Card PDF

Installing and Configuring Internet Protocol Telephony Card
August 2011
2011 Avaya Inc.
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Comments? infodev@avaya.com
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is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
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Contents Chapter 1: Overview of Proactive Contact PG230 Internet Protocol Telephony Card. 7
Components and interfaces...................................................................................................................... 7 Functions of IPTC..................................................................................................................................... 8 Ethernet Ports........................................................................................................................................... 9 IPTC front panel LED indications.............................................................................................................. 9 Hot plug-in................................................................................................................................................. 11 Using IPTC (on PG230RM, PG230, 5 foot cabinets, or any system that has been upgraded to the ENBC) 11 Chapter 2: ENBC software version matrix........................................................................ 13 Switch Component compatibility with various software releases.............................................................. 13 Chapter 3: Upgrading to ENBC Generic v18.1................................................................. 15 Upgrading the configuration for Software Reference Kit ENBC generic option 18.x.x............................. 15 Taking a backup of the Switch Database.................................................................................................. 16 Copying ENBC Generic software from CD to Dialer................................................................................. 17 Shutting down the Switch.......................................................................................................................... 18 Upgrading the ENBC software.................................................................................................................. 19 Turning on the Switch and running the Installation Utilities.............................................................. 19 Loading the ENBC software on the hard drive................................................................................. 21 Upgrading the ENBC Generic software............................................................................................ 24 Configuring the Ethernet / NFS Interface......................................................................................... 25 Installing ENBC ISDN/PRI option..................................................................................................... 27 Restoring the Switch Database........................................................................................................ 28 Terminating the Installation............................................................................................................... 29
Chapter 4: Configuring IPTC (on PG230RM, PG230, 5 foot cabinets, or any system that has been upgraded to the ENBC).............................................................................. 31
Configuring the IPTC................................................................................................................................. 31 Adding a card in the PG230RM........................................................................................................ 32 Activating the card............................................................................................................................ 33 Changing the state of the card to Out Of Service............................................................................. 34 Deleting a card from the PG230RM................................................................................................. 35 Configuring the IPTC in PG230RM........................................................................................................... 37 Configuring the IP Signaling group........................................................................................................... 38 Diagnostic for IPTC................................................................................................................................... 40 Chapter 5: Configuring Communication Manager for IPTC............................................ 43 Using IPTC with Communication Manager............................................................................................... 43 Adding the IP codec set............................................................................................................................ 43 Adding the IP network region.................................................................................................................... 44 Creating a signaling-group........................................................................................................................ 45 Creating a Trunk group on Communication Manager............................................................................... 48 Index..................................................................................................................................... 51
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Chapter 1: Overview of Proactive Contact PG230 Internet Protocol Telephony Card

The Internet Protocol Telephony Card (IPTC) is RoHS compliant and includes lead-free components. The IPTC supports H.323 connections from the public network and connections between Proactive Contact and other switches such as Communication Manager. This includes connections for Agents, Inbound Lines for Intelligent Call Blending, and Transfers. New PG230RM systems support 128 IP ports per card up to a total of 12 cards for a total port capacity of 1,410 IP ports. Older PG230 systems require a power supply upgrade to support a full load of 12 IP cards. You cannot upgrade the power supplies of non-PG230RM systems, for example, Large Cabinet systems. These systems support a maximum of 6 IP cards for a total capacity of 768 IP ports. The number of IPTC cards is dependant on the number of other +5v cards also configured. Note: To manage the IPTC, use the ENBC administration and maintenance interface on PG230 and not the Proactive Contact software. With the new H.323 capability, you can connect directly to other switches or to a public data network over a single network connection, such as LAN, WAN, and VPN. With a direct connection, you eliminate all the T1/E1 span cables, connectors, and other support hardware required at present. Alternatively, since the switch retains all the existing PSTN capabilities, you can make some connections over IP and other connections over PSTN trunks. The IPTC provides IP connectivity to the PG230RM. The details of the IPTC protocol are hidden from the Proactive Contact application as with other port cards. The H.323 signaling stack and media processing are both resident on the card. Proactive Contact refers to the ports on the IPTC using the TDM timeslots. Existing host interface commands used for ISDN ports are used to establish calls on the IPTC. The protocol between the ENBC and the IPTC on the communication bus utilizes existing messages where possible and adds new messages when necessary.
Components and interfaces

The IPTC connects to the backplane of the Digital Switch Cardfile and provides IP connectivity capabilities to the PG230RM. The Enhanced Network Bus Controller (ENBC) manages and
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Overview of Proactive Contact PG230 Internet Protocol Telephony Card
configures all of the cards on the backplane and communicates to the system controller running the Proactive Contact software. The ENBC communicates with the IPTC over the Communications Bus for configuration at startup. The IPTC uses the TDM bus to transmit and receive voice data to and from the DSP2 card, LPVC2, and other trunk and line cards. You can insert the IPTC in any slot position from 3 through 20 of the plane though 3 through 6 are normally used for services cards. Multiple IPTC cards can be on the backplane with the limiting factor being the full utilization of the 2048 time slots and power supply of +5V. The backplane has three connectors for each card. J1 of the backplane provides power to the IPTC. J2 is the primary bus with cards that communicate with each other over two TDM busses, communications bus and call setup bus. J3 provides I/O to external connections, such as a LAN or another Ethernet bus as in the case of the IPTC.
IPv6 considerations
Currently, the IPTC does not support IPv6. The architecture does not prevent the implementation of IPv6 at a later date.
Internal or private networks

Generic endpoints are supported but must be managed by and entity such as CM. Private networks support generic H323 endpoints but only through H.323 IP trunks.
Public networks
The IPTC uses a 100-Mbps full duplex Ethernet connection to connect to the corporate LAN. With this connection, IPTC can transmit and receive all internet traffic, such as RTP, RTCP, ARP, ICMP, H.323, FTP, and SNMP.
Endpoints
The IPTC provides a connection for generic H.323 endpoints but only through H.323 IP trunks. Connections to the CM are through IP H.323 tie trunks.
Adjunts
Adjuncts do not undergo changes when you add the IPTC to Proactive Contact with PG230RM.
Network management and administration

The IPTC does not provide network management or administration capabilities.
Functions of IPTC
The IPTC handles all H.323 functions, including security, Quality of Service (QoS), and all bearer channel processing functions. The bearer channel processing functions include jitter buffers, codec functions G.711 and G.729, DTMF detection regeneration, silence suppression, packet loss, echo cancellation, and gain control.
IP telephony environment
The IPTC provides additional capability to the Proactive Contact system. Using the IPTC, Proactive Contact can operate in several scenarios. Many call center configurations today use

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Ethernet Ports
a PBX in conjunction with Proactive Contact. For those applications, the tie trunks may now be over the LAN. If the call center is distributed, the remote call centers can connect to Proactive Contact through the WAN using the IPTC. The remote call center might be a small PBX or an agent working in a virtual office.Proactive Contact with PG230RM can also use an IP connection to the Central Office (CO) where that option is available. As many offices begin to exploit the features of an IP-only office, call centers can use IP phones that the IPTC can connect to through an intermediate PBX. You can use any combination of these features along with analog phones, headsets, and traditional PCM trunks. Note: IP phones cannot be connected directly to the IPTC.
Ethernet Ports
The IPTC supports one 100 BaseTX Ethernet interfaces for carrying VoIP bearer and control data. The Ethernet ports are available at the backpanel of PG230RM. Note: The current version of the IPTC only has Ethernet Port 1 enabled. Connect the Ethernet cable to Port 1. Ethernet Port 2 is not active.
Ethernet LEDs
The LEDs of the Ethernet ports are dual colored, green and yellow. The LEDs indicate the following: LED1: A solid green color indicates that the port is connected. LED2: A blinking yellow color indicates 10-Mbps activity. LED3: A blinking green color indicates 100-Mbps activity.
IPTC front panel LED indications

The IPTC provides one Services interface through the front faceplate and five LEDs. The red, yellow, and green LEDs indicate the maintenance and diagnostic status of IPTC. The following table describes the operation of the various LEDs.
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Red LED OFF OFF OFF OFF ON ON
Yellow LED OFF OFF ON ON ON OFF
Green LED OFF ON ON OFF OFF OFF Card Active; Normal operation
Card status
Waiting for ENBC to initialize Waiting for firmware to download No Flash: Remote (yellow) alarm detected Flashing: ENBC not polling No valid IP connection 1 Flash: RAM test failure 2 Flashes: FIFO test failure 4 Flashes: Unexpected interruption Communication bus failure No flash: Self-test in progress Flashing: Waiting for processor activation
ON ON
OFF ON
ON ON
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Hot plug-in
Hot plug-in
The IPTC can be plugged in to a system that is switched on and operational without causing any undesirable effects to that system. Note: You must wear an anti-static strap when inserting or removing a card from the PG230RM to avoid a static discharge. Warning: When you insert a card in a live dialing system, the card insertion can cause the switch to reboot. You must replace or insert the card when the dialer is not in use. Avaya is not responsible for the switch reboot or if the switch is out of service when adding or removing the card in the PG230RM.
Using IPTC (on PG230RM, PG230, 5 foot cabinets, or any system that has been upgraded to the ENBC)
Before you begin
You must upgrade the ENBC firmware (to version 18.1) present in the PG230 switch to be able to use the IPTC. After upgrading the ENBC to version 18.1, when you plug in the IPTC, the ENBC detects the IPTC and displays the related card configuration screen on the administration console.
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Chapter 2: ENBC software version matrix
Switch Component compatibility with various software releases

This sheet contains a list of various types of cards that are used in switch component and the compatible firmware.
Switch Compone nt Release v18.1 Release v16.2.x Relea se v15.1 .x v16.1 .x Release v14.3.x Release v14.2.x Release v14.1.x
ENBC EPROMS IPTC QDTC2 4xT1 4xE1 DCC DDC DSP2 DTG E1-CAS E1-PRI E&M (4wire) ECC V1.10 or later
V17.0.x, v15.2.x, or v14.1x Not supported Not supported Not supported Not supported All versions. Different EPROMs required for A-law countries. v1.00 or later. v1.02/v10.02 required for downloading and dynamic PCM encoding. 1.00 or later Not supported
1.00 or later
All versions. EPROMs and PALs vary for each country. All versions. v1.02 or later All versions v1.00/v10.00 or later. v1.02/v10.02 required for downloading and dynamic PCM encoding.
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ENBC software version matrix
Switch Compone nt
Release v18.1
Release v16.2.x
Relea se v15.1 .x v16.1 .x
Release v14.3.x
Release v14.2.x
Release v14.1.x
ECPA EDRC EDTG EMFCR2 EPOC EUTC LPVC LPVC2 OLIC OLIC2 PRI PRI/N QT1 QE1 QT1PRI QE1PRI QE1DSS T1 UTC SCSI Hard Disk Drive
v1.00 or later v1.04/v10.04 or later. v1.05/v10.05 or later required for downloading and dynamic PCM encoding. v1.00 or later v1.00 or later v2.0 or later v1.00 or later v2.00 or later. v2.02 should never be used. v1.00 or later V1.02 or later V2.00 or later Obsolete card. No longer available. v1.05 or later. v1.00 or later v1.00 or later v3.00 or v13.00 or later v3.00 or v13.00 or later v3.00 or v13.00 later Not supported Not supported Not supported
All versions. Different EPROMs required for various signaling protocols. All versions. All certified disks.
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Chapter 3: Upgrading to ENBC Generic v18.1
Upgrading the configuration for Software Reference Kit ENBC generic option 18.x.x
An upgrade of the Digital Switch to release 18.x.x of the generic software for the Enhanced Network Bus Card (ENBC) implies that all components in the switch subrack must be compatible with this release. Check all firmware (EPROM) versions in Switch Component compatibility with various software releases on page 13 section. Note: If this is an incremental upgrade of a system running ENBC Generic 16.1 Rev-1 (16.1.1), delete the database files card.tbl, port.tbl, resgroup.tbl, and nfascnfg.tbl and reboot the switch to create blank versions of these files. Manually reenter the customer database to clean the database of a corruption introduced in 16.1 Rev 1. Create a file named clean161.txt and place the file in the c:/ directory to mark the system as clean. You cannot upgrade to 16.1 Rev 2 (16.1.2) or later until you complete these actions. An upgrade to 16.1 Rev 2 (16.1.2) or later is not possible until these actions are completed. To clean a corrupt 16.1.1 database, refer to PSN001471u.
Before you begin

Before initiating an upgrade, determine that the following items are present: ENBC I/O Transition Module (12466-03) ENBC Card Assembly (12446-02) SRK ENBC Generic 18.x (700472731) 3.5 inch filler panel (30990-02) Active NFS Mount to cpu1 for creating database backup
Procedure
1. Copy the ENBC Generic software from Disc to Dialer. See #unique_11. 2. Take a backup of the Switch database. See Taking a backup of the Switch Database on page 16 3. Shut down the switch. See Shutting down the Switch on page 18.
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Upgrading to ENBC Generic v18.1
4. Upgrade the ENBC software. See Upgrading the ENBC Generic software on page 24. 5. Configure the IPTC. See Configuring the IPTC on page 31. 6. When the switch restarts and all other switch configuration changes (if any) are completed, repeat Step 2 Taking a backup of the Switch Database on page 16 to take a backup of the latest database.
Result
You have successfully updated the ENBC generic software.
Taking a backup of the Switch Database

Before upgrading the switch software or hardware, take a backup of the database. You can use this backup to restore the database if an upgrade fails. Where a new ENBC Transition Module is installed, use this backup to install the database on the new hard disk drive.
About this task Procedure

1. On the Digital Switch log-in screen, type the user ID and password for the switch administrator and press Enter. At the Administrator Main Menu Generic version Revision 16.2.x, the system displays the following options.
A D M I N I S T R A T O R M A I N M E N U Generic Version.Revision 16.2.x A) B) C) D) Data Base Administration Menu System Configuration Menu Maintenance Menu Diagnostics Menu Enter Selection: _
2. Type C and press Enter to select the Maintenance Menu option. 3. In Maintenance Menu, type B and press Enter to select Disk Utilities menu. 4. Insert a DOS-formatted, 3- DSHD (1.44MB) disk into the floppy drive. 5. Type E and press Enter to select the Database Store menu. 6. In the OK To Store Database From C: To A: <Y/N>? message, type Y and press Enter.
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Copying ENBC Generic software from CD to Dialer
7. When the backup is complete, press Ctrl+X key to return to the Disk Utilities menu. 8. Remove the backup floppy disk from the floppy drive. 9. Press the Ctrl+G key to return to the Administrator Main menu. 10. Type B and press Enter to select the System Configuration Menu. 11. In the System Configuration Menu, type I and press Enter to select the Network Configuration option. 12. Manually record the Internet Address and all Client and Remote NFS Server configuration information (if used). You need this information in Step 9 for Loading ENBC Generic Software on to Hard Disk. 13. Press the Ctrl+G key to return to the Administrator Main menu.
Result
You have completed the backup of the Switch Database.
Copying ENBC Generic software from CD to Dialer

About this task
To copy the ENBC Generic software from a CD to the hard drive on the Proactive Contact dialer:
Procedure
1. Log in to the Dialer Server as a root user. 2. Insert the switch generic distribution CD-ROM version 18.x (700472731) into the DVD-ROM drive. 3. Type mount /mnt/cdrom and press Enter to mount the CD-ROM drive. 4. Type cp r /mnt/cdrom/* /opt/avaya/pds/switch and press Enter to copy all the contents from the CDROM to the Dialer Hard drive. 5. Type the following commands to make files writeable from switch:
chown chgrp chown chgrp chown chgrp 1101 1101 1101 1101 1101 1101 /opt/avaya/pds/switch/boot /opt/avaya/pds/switch/boot /opt/avaya/pds/switch/boot/boot.sds /opt/avaya/pds/switch/boot/boot.sds /opt/avaya/pds/switch/dbase/* /opt/avaya/pds/switch/dbase/*
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Note: User and group number was 101 before Proactive Contact version 5.0. 6. Type umount /mnt/cdrom and press Enter to unmount the CD-ROM. 7. Remove the CD. 8. Log out as a root user.
Shutting down the Switch

Before you begin
Ensure that no jobs are running on the Proactive Contact Dialer. Log in to the Dialer Server as an admin user and run the following commands to stop all the dialer processes: Note: Incase of a Pod configuration, the mts and db processes are only present on the primary system. stop_pds stop_mts stop_db After stopping all dialer processes, shut down the dialer. You must log in as a root user to shut down the dialer.
About this task

To shut down the Switch:
Procedure
1. At the Digital Switch Login screen, type the switch administrator user id and password for the switch and press Enter. The system displays the following Administrator Main Menu:
A D M I N I S T R A T O R M A I N M E N U Generic Version.Revision 18.0.7 A) B) C) D) Data Base Administration Menu System Configuration Menu Maintenance Menu Diagnostics Menu
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Upgrading the ENBC software
Enter Selection:
2. Type C and press Enter to select Maintenance Menu. 3. Type I and press Enter to select the Shut down System option. 4. Type H and press Enter to select Halt for System Shut down. 5. Press Enter again to confirm shut down of the switch.

Related topics: Turning on the Switch and running the Installation Utilities on page 19 Loading the ENBC software on the hard drive on page 21 Upgrading the ENBC Generic software on page 24 Configuring the Ethernet / NFS Interface on page 25 Installing ENBC ISDN/PRI option on page 27 Restoring the Switch Database on page 28 Terminating the Installation on page 29
Turning on the Switch and running the Installation Utilities

In this procedure we upgrade the ENBC Generic to 18.x.
Before you begin

If the upgrade is an incremental upgrade of a system running ENBC Generic 16.1 Rev-1 (16.1.1), then you must delete the database files card.tbl, port.tbl, resgroup.tbl, and nfascnfg.tbl and reboot the switch to create blank versions of these files. You must manually re-enter the customer database. You must perform this step to clean the database of a corruption introduced in 16.1 Rev 1. Create a file named clean161.txt and place the file in the c:/ directory to mark the system as clean. Complete these actions to upgrade to 16.1 Rev 2 (16.1.2) or later.

1. Log in to the switch administrative console. 2. Type B and press Enter to go to the System Configuration Menu 3. Type I and press Enter to go to the Network Configuration screen.
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Verify that the NFS drive status indicates that the NFS drive is mounted. If not, mount the drive before proceeding. 4. Press Ctrl+G to return to the main menu. 5. To reboot the switch: a. Type C and press Enter to select Maintenance Menu. b. Type I and press Enter to select Shutdown System. c. Press Enter. d. Type R to reboot the switch. If the version of generic is 17.0.1 or later, skip to step 8. 6. At the prompt, type 2 to select Enter Debug Monitor. 7. Type the following commands to change the boot drive from C: to F: type:
mmb 808044<Enter> Modify: Enter new hex values, . terminates command. 00808044 43 >46<Enter> 00808045 3A >.<Enter>
8. When you reboot the switch, the installation utilities run automatically. If the switch is turned on but currently in Debug Monitor mode, press Esc and press Enter. If the previous generic software version is running, shutdown and reboot the ENBC. Type C and press Enter. Type I and press Enter. If the version of ENBC Generic in use is 17.0.1 or later you will be given the option to select I for install. Type I and press Enter to choose this option. Note: If the floppy drive is not installed, set the NVRAM location 808104 to 0 to allow the installed utilities or generic software to boot. Ensure that the ENBC EPROMS version is 17.0.2 or later to be able to remove the floppy drive. 9. Reboot the switch. The switch displays the following:
ENBC Main Boot Firmware v15.2 ... Reading boot file from disk device F:/boot/boot.sds Loading file F:/boot/genkern.exe Loading file F:/boot/install.exe Boot File System is configured Ethernet option is installed ... NFS option is installed ... ISDN/PRI option is installed ... NFAS option is installed ... Installing disks ... ***Error Mounting Floppy Disk Setting default device to F: ... Installing NFS driver
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Mounting cpu1:/opt/avaya/pds/switch D I G I T A L I N S T A L L A T I O N Version 18.0.X Thurs June 3, 2010 10:00:00 Copyright 1992-2010, Avaya Inc. All Rights Reserved. 1) 2) 3) 4) 5) 6) 7) 8) 9) Complete New Installation of Switch Software Complete Incremental Installation of Switch Software Disk Utilities Enable/Configure ISDN and International Option Enable/Configure Ethernet Option Database Conversion Set System Clock Set Non-Volatile Memory Terminate Installation S W I T C H U T I L I T I E S
Enter Selection: _
10. If this version of the generic software is installed on an ENBC loaded with EPROMs of versions earlier than 15.2 (pn 12606-02), you might receive the following message:
*** NVRAM is corrupted and/or has a bad checksum! 00808044: 43 3A 00 00 00 00 00 00 : 2F 62 6F 6F 74 2F 00 00 |C:/boot/..| 00808044: 00 00 00 00 00 00 00 00 : 00 00 00 00 00 00 00 00 |. | Use existing NVRAM settings? [y/n]
11. If you see the previous message, type Y and press Enter. This initializes the checksum for the new gateway routing table added to NVRAM.
Loading the ENBC software on the hard drive

About this task
This step is required if: The ENBC generic 14.1 or later has not already been loaded onto the hard drive. You want to completely erase NVRAM and then configure. When first installing the switch software at the factory or first installing a switch at a customer site. If the ENBC generic 14.1 or later is already loaded on the hard drive, skip to Upgrading the ENBC Generic software.
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Procedure
1. At the Digital Switch Installation Utilities menu, type 1 and press Enter to select the Install/Configure Switch Generic Software option. The system displays the following message:
System Clock = Thurs June 3, 2010 10:10:00 Do You Wish To Update The System Clock (Y/N) = [N]?
2. Type Y and press Enter. The New date [12/08/2010]? option is displayed. 3. Type the new date in the mm/dd/yyyy format and press Enter. The New time [10:10:20]? option is displayed. 4. Type the new time in the hh:mm:ss format and press Enter. The switch displays the updated date and time. 5. In the Do You Wish to Back-Up The System Data Base? (Y/N) = message, type N and press Enter. 6. The following message is displayed:Device C: Will Be Reformatted. All Information Will Be Erased. Press Return to Continue. Press Enter to continue. 7. The following message is displayed.
Formatting Device C: Erase NVRAM? (Y/N) = [N]?
8. Type Y and press Enter.

Initializing Non-Volatile Memory System Internet Address = [xxx.xxx.xxx.xxx]?
9. Verify the displayed IP address is correct. If the IP address is not correct, enter the switch IP address for this site and press Enter. If the IP address is correct, press Enter. The following message is displayed.
Enable NFS File Access (Y/N) = [Y]?
10. If you are mounting a directory remotely on the host system (for example, voice files for Mosaix 9.0 or later), type Y and press Enter to enable and configure the NFS option as shown below. Otherwise, type N and press Enter to disable NFS. a. In the Enable NFS File Access (Y/N) = [Y]? option, type Y and press Enter. b. In the Remote Server Internet Address = [xxx.xxx.xxx.xxx]? option, type the host IP address and press Enter.
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c. In the Remote Server Name = []? option, type the host name and press Enter. d. In the Remote Mount Directory = []? option, type the full path name of the host and press Enter. e. In the Retries = [xx]? option, type 15 and press Enter. f. In the Timeout = [x]? option, type 2 and press Enter. g. In the Local Client Name = []? option, type the switch name and press Enter. h. In the User Id = [x]? option, type 1101 and press Enter. i. In the Group Id = [x]? option, type 1101 and press Enter. j. In the User Mask = [0]? option, type 002 and press Enter. k. In the Update NFS Configuration With Above Data (Y/N) = [Y]? option, type Y and press Enter. The following message is displayed:
NFS Configuration Updated Ethernet Option Enabled
l. In the Enable Gateway Routing Table (Y/N) = [N]? option, press Enter. The following message is displayed:
Gateway Routing Table Disabled Createing subdirectory C://boot/colombia.opt Copying F://boot/colombia.opt/ecpa.dwn to C://boot/colombia.opt/ ecpa.dwn Copying F://boot/colombia.opt/edtg.dwn to C://boot/colombia.opt/ edtg.dwn Copying F://boot/colombia.opt/ddc.dwn to C://boot/colombia.opt/ ddc.dwn etc. ISDN/PRI Option Enabled NFAS Option Enabled Searching for country directories Installed countries (C:/BOOT/*.opt): 0 = [Default] 1 = BRAZIL 2 = CHILE 3 = COLOMBIA 4 = FRANCE 5 = GLOBAL 6 = HONGKONG 7 = INDIA 8 = JAPAN 9 = KOREA 10 = MALAYSIA 11 = MEXICO 12 = S_AFRICA 13 = UK 14 = US
The [Default] country uses the card download files loaded with the switch generic software or loaded from an older country-specific option disk. Current Country = [0] [Default]
m. In the Select New Country = [0]? option, type the number for the appropriate country, and press Enter. The following message is displayed:
New Country = [n] country PCM Encodings (DDC, ECC, ECPA, EDRC, EDTG, EMFCR2 cards only):
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0 = [Default] 1 = A-Law 2 = Mu-Law Current PCM Encoding = [0] [Default]
n. In the Select New PCM Encoding = [0]? option, press Enter. Note: The PCM encoding is set to [Default]. Each card above will use the proper encoding for the selected country. You may force these cards to a specific PCM encoding if necessary.
Next steps
Skip to Installing ENBC ISDN/PRI option.
Upgrading the ENBC Generic software

This topic describes how to upgrade from ENBC Generic 14.1.x or later to 18.x version. If you already have ENBC Generic 18.x installed then skip to Installing ENBC ISDN/PRI option.
Before you begin

You must have ENBC Generic 14.1.x installed on the switch to upgrade to ENBC Generic 18.x.

1. In the Digital Switch Installation Utilities menu, type 2 and press Enter to select the Incremental Install of Switch Generic Software option. The system displays the system clock details. 2. In the Do You Wish To Update The System Clock (Y/N) = [N]? option, type N and press Enter. 3. In the Do You Wish to Back-Up The System Data Base? (Y/N) = option, type N and press Enter. The system displays the following message.
All generic executables and card download files now reside in C:/boot/ Delete old generic and download files in C:/ (Y/N) = [Y]?
4. Type Y and press Enter. The following message is displayed.

Copying F://boot/colombia.opt/ecpa.dwn to C://boot/colombia.opt/ecpa.dwn Copying F://boot/colombia.opt/edtg.dwn to C://boot/colombia.opt/edtg.dwn Copying F://boot/colombia.opt/ddc.dwn to C://boot/colombia.opt/ddc.dwn etc. Converting the database to run with Digital Switch release 18.0.x. The database will not be compatible with older releases.
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Continue with database conversion (Y/N) = [Y]?
5. If you want to restore the database before installation is complete, type N and press Enter to skip this step. Otherwise type Y and press Enter to continue with the database conversion. 6. In the Enter database directory path [C:/DBASE/]: option press Enter to continue. The system displays the following message.
C:/dbase/dbvers.tbl... C:/dbase/syscnfg.tbl... C:/dbase/card.tbl... C:/dbase/port.tbl... C:/dbase/hostcnfg.tbl... C:/dbase/resgroup.tbl... C:/dbase/supvtmpl.tbl... C:/dbase/iprule.tbl... C:/dbase/oprule.tbl... C:/dbase/isdnsupv.tbl... C:/dbase/isdnmsg.tbl... C:/dbase/routesum.tbl... C:/dbase/routetbl.tbl... C:/dbase/exroute.tbl... C:/dbase/nfascnfg.tbl... Press Return to Continue
7. Press Enter to continue.
Next steps
Configure the Ethernet /NFS Interface.
Configuring the Ethernet / NFS Interface

You can re-enable or re-configure the Ethernet / NFS interface anytime (as necessary) without installing the ENBC Generic Software. If you do not want to change the Ethernet/NFS interface then skip to Installing ENBC ISDN/PRI option on page 27.

1. In the Digital Switch Installation Utilities menu, type 5 and press Enter. The following options are displayed.
E T H E R N E T 1) 2) 3) 4) 5) 6) C O N F I G U R A T I O N Install Ethernet Option Edit Ethernet Parameters Edit NFS Parameters Mount/Remount NFS Device Dismount NFS Device Exit Ethernet Configuration
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Enter Selection: _
2. Type 1 and press Enter to enable the Ethernet interface. The following message is displayed.
Ethernet Option Enabled E T H E R N E T 1) 2) 3) 4) 5) 6) 7) C O N F I G U R A T I O N
Install Ethernet Option Edit Ethernet Parameters Edit NFS Parameters Mount/Remount NFS Device Dismount NFS Device Edit Gateway Routing Table Exit Ethernet Configuration
Enter Selection: _
3. To check and configure the switch IP address, type 2 and press Enter. The following message is displayed.
System Internet Address = [xxx.xxx.xxx.xxx]? _
4. Verify the displayed IP address is correct. If the IP address is correct then press Enter. If not, type the switch IP address for this site and press Enter. 5. To mount a directory remotely on the host system, in the Ethernet Configuration menu type 3 and press Enter. This enables and configures the NFS option. a. In the Enable NFS File Access (Y/N) = option, type Y and press Enter. b. In the Remote Server Internet Address = [xxx.xxx.xxx.xxx]? option, type the host IP address and press Enter. c. In the Remote Server Name = []?option, type the host name and press Enter. d. In the Remote Mount Directory = []? option, type the type the full path of the host and press Enter. e. In the Retries = [xx]? option, type 15 and press Enter. f. In the Timeout = [x]? option, type 2 and press Enter. g. In the Local Client Name = []? option, type the switch name and press Enter. h. In the User Id = [x]? option, type 1101 and press Enter. i. In the Group Id = [x]? option, type 1101 and press Enter.
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Note: The User Id and Group Id value was previously set to 101. Proactive Contact 5.0 requires values of 1101. j. In the User Mask= [0]? option, type 002 and press Enter. k. In the Update NFS Configuration With Above Data (Y/N) = [Y]? option, type Y and press Enter. The following message is displayed.
NFS Configuration Updated
Note: It is recommended that the switch reside on the same subnet as the host. The gateway routing table must be left disabled unless there is a specific reason to enable it. This is the normal configuration. 6. In the Update Gateway Routing Table Configuration With Above Data (Y/N) = [Y] option, type Y and press Enter. The following message is displayed.
Gateway Routing Table Configuration Table Updated
7. Type 6 and press Enter to return to the main Installation Utilities menu.
Installing ENBC ISDN/PRI option

It is no longer necessary to install separate ISDN and International options. The ISDN and International options are now included with every switch generic release. The ISDN and International options may be re-enabled and/or re-configured at any time (as necessary) without installing the ENBC Generic Software.

1. In the Digital Switch Installation Utilities menu, type 4 and press Enter to select the Install Another Software option. The system displays the following message.
ISDN/PRI Option Enabled NFAS Option Enabled Searching for country directories Installed countries (C:/BOOT/*.opt): 0 1 2 3 = = = = [Default] BRAZIL CHILE COLOMBIA 4 = FRANCE 5 = GLOBAL 6 = HONGKONG 7 = INDIA 8 = JAPAN 12 = S_AFRICA 9 = KOREA 13 = UK 10 = MALAYSIA 14 = US 11 = MEXICO
The [Default] country uses the card download files loaded with the switch generic software or loaded from an older
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country-specific option disk. Current Country = [0] [Default]
2. In the Select New Country = [0]? option, type the number for the appropriate country, and press Enter. The following message is displayed:
New Country = [n] country PCM Encodings (DDC, ECC, ECPA, EDRC, EDTG, EMFCR2 cards only): 0 = [Default] 1 = A-Law 2 = Mu-Law Current PCM Encoding = [0] [Default]
3. In the Select New PCM Encoding = [0]? option, press Enter. Note: The PCM encoding is set to [Default]. Each card above will use the proper encoding for the selected country. You may force these cards to a specific PCM encoding if necessary.
Restoring the Switch Database

Switch Database backup and restore can now be done on the server by coping files to and from the dbase directory. If you do not wish to restore an old database, skip to Terminating the Installation on page 29
Procedure
1. In the Digital Switch Installation Utilities menu, type 3 and press Enter to select the Disk Utilities option. 2. Type 6 and press Enter to convert database. The following message is displayed.
Converting database to run with Digital Switch release 18.0.x. The database will not be compatible with older releases.
3. In the Continue with database conversion (Y/N) = [Y]? option, press Enter. 4. In the Enter database directory path [C:/DBASE/]: option, press Enter. The following message is displayed.
C:/dbase/dbvers.tbl... C:/dbase/syscnfg.tbl... C:/dbase/card.tbl... C:/dbase/port.tbl... C:/dbase/hostcnfg.tbl... C:/dbase/resgroup.tbl... C:/dbase/supvtmpl.tbl... C:/dbase/iprule.tbl... C:/dbase/oprule.tbl...
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C:/dbase/isdnsupv.tbl... C:/dbase/routesum.tbl... C:/dbase/routetbl.tbl... C:/dbase/exroute.tbl... C:/dbase/nfascnfg.tbl... Press Return to Continue
5. Press Enter to complete the process.
Terminating the Installation

For a successful installation or upgrade to ENBC Generic 18.x you must terminate the installation. When you terminate the installation the changes are committed to the switch.

1. In the Digital Switch Installation Utilities menu, type 9 and press Enter to exit the installation. 2. In the Terminate Installation Utility (Y/N) = [N] ? option, type Y and press Enter. The following message is displayed.
Suspending Installation Process... Rebooting.................... Reset System NOW! ENBC Main Boot Firmware v15.x Reading Loading Loading Loading Loading Loading Loading Loading boot file file file file file file file file from disk device C:/boot/boot.sds C:/boot/globals.exe... C:/boot/netmgr.exe... C:/boot/syswd.exe... C:/boot/hostmgr.exe... C:/boot/permgr.exe... C:/boot/redmgr.exe... C:/boot/nma.exe...
3. You have completed the process of terminating the installation process.
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Chapter 4: Configuring IPTC (on PG230RM, PG230, 5 foot cabinets, or any system that has been upgraded to the ENBC)
Configuring the IPTC

To configure the card you must first add the card in the PG230RM switch.
About this task

Before you use a card, you must add the card in the PG230RM switch software. The card can be in three states: Activated: To start using the card, you must change the state of the card to active. Out Of Service: When you add a card it is by default in Out Of Service state. For modifying any card parameters, you must change the state of the card to Out Of Service. To delete a card, you must first change the state of the card to Out of Service. Maintenance: When you are carrying out maintenance work on the card, you must change the state of the card to Maintenance.
Procedure
1. Adding a card in the PG230RM on page 32 2. Activating the card on page 33 3. Changing the state of the card to Out Of Service on page 34 4. Deleting a card from the PG230RM on page 35
Related topics: Adding a card in the PG230RM on page 32 Activating the card on page 33 Changing the state of the card to Out Of Service on page 34 Deleting a card from the PG230RM on page 35
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Configuring IPTC (on PG230RM, PG230, 5 foot cabinets, or any system that has been upgraded to the ENBC)
Adding a card in the PG230RM

When you install a card in the PG230RM cabinet, you must add the card using the card maintenance application.
Before you begin

Ensure that you have installed the IPTC in the PG230RM switch. Note: PG230RM has 21 card backplane. Slots 1 and 21 are unavailable leaving 19 card slots. 2048 time slots are available. You must have the following information about the card that is being added: Rack number Level number Slot number
About this task

Unless you add the card in the ENBC software, you cannot use the card. Note: It takes approximately 90 minutes for IPTC to download the required software from the PG230 to IPTC. The cards will load the software 90 minutes each in sequential order, adding all the cards and then rebooting the whole switch will allow the cards to all download the software in parallel (so that 12 cards can load all the software during the same 90 minutes instead of 12 cards taking 90 minutes sequentially = 18 hours).
Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type C and press Enter to select the Maintenance menu. 3. Type A and press Enter to select the Card Maintenance menu. 4. In the Card Maintenance menu to add a card: a. Type A and press Ctrl+N , type the rack number and press Ctrl+N, type the level number and press Ctrl+N , and type the slot number and press Ctrl +N. b. Keep pressing Ctrl+A to scroll through the list of available card types. Press Ctrl+R to reverse scroll through the list of card types (in case the IPTC type is at the end of the list, or if you have past IPTC through the list). Select IP Telephony as the card type.
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c. Press Enter to select the card type.
Example
To add a IPTC located at rack 1, level 1, and slot 17, type A Ctrl+N 1 Crtl+N 1 Ctrl+N 17 Ctrl+N. When you do this step, the system displays data in a form very similar to the following.
C A R D R L S -------1 1 1 1 1 3-1 1 1 3-2 1 1 3-3 1 1 3-4 1 1 4 1 1 16 1 1 18 1 1 19 1 1 20-1 M A I N T E N A N C E CARD TYPE V.RV S ---------------------- ----- Enhanced Network Bus 15.02 A Tone Generator DSP2-41 1.02 A Call Progress DSP2-41 1.02 A Conference DSP2-41 1.02 A DTMF Receiver DSP2-41 1.02 A Large Port Voice Card2 10.01 A IP Telephony 1.07 A IP Telephony O IP Telephony O 4-Span Quad E1 PRI-120 O R 1 1 1 L 1 1 1 S ---20-2 20-3 20-4 CARD TYPE V.RV S ---------------------- ----- 4-Span Quad E1 PRI-120 O 4-Span Quad E1 PRI-120 O 4-Span Quad E1 PRI-120 O
A)DD, D)ELETE, C)HANGE, P)ORT: A 1 1 17__ IP Telephony PORTS: 128 O 1- 64: 11111111 11111111 11111111 11111111 11111111 11111111 11111111 11111111 65-128: 11111111 11111111 11111111 11111111 11111111 11111111 11111111 11111111 129-192: 193-248:
Activating the card

After adding a card to the Switch software, you must activate the card. By default, the card is in a Out of Service state.
Before you begin

You must add the card to the software before activating the card.
About this task

Using the following steps, you can activate one or more cards.
Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type C and press Enter to select the Maintenance menu. 3. Type A and press Enter to select the Card Maintenance menu. 4. In the Card Maintenance menu to activate a card:
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Type C and press Ctrl+N, type the rack number and press Ctrl+N, type the level number and press Ctrl+N, and type the slot number followed with a hyphen and the span number and press Enter. Type A and press Enter. For example, to activate a IP Telephony card located at rack 1, level 1, and slot 13, type C Ctrl+N 1 Crtl+N 1 Ctrl+N 13 and press Enter. Type A and press Enter to activate the card. When you perform this step, the system displays data similar to the following example.
C A R D M A I N T E N A N C E R L S CARD TYPE V.RV S - - - ---- ---------------------A A 1 1 11 1 1 12 Enhanced DTMF Receiver Digital Dialer Card IP Telephony Card
R L S CARD TYPE V.RV S -------- ---------------------- --------- 1 1 1 Enhanced Network Bus 15.02 1.06 A 1 1 2 Enhanced DTG 1.00 1.00 A 1 1 3 Large Port Voice Card 2.03 A O 1 1 4 Large Port Voice Card 2.03 PRI A 1 1 5 Conference Card 10.01 A O 1 1 6 Enhanced Call Progress 1.00 PRI O 1 1 7 Enhanced Call Progress 1.00 1.00 M 1 1 8 Enhanced Call Progress 1.00 1.00 M 1 1 9 Enhanced Call Progress 1.00 1.00 M 1 1 10 Enhanced Call Progress 1.00 1.00 M
1 1 13 A
1 1 13-1 4-Span Quad T1
1 1 13-2 4-Span Quad T1 PRI A A A A A 1 1 13-3 4-Span Quad T1 1 1 14-1 96-Port Quad T1 1 1 14-2 96-Port Quad T1 1 1 14-3 96-Port Quad T1 1 1 14-4 96-Port Quad T1 IP Telephony Card PORTS:
A)DD, D)ELETE, C)HANGE, P)ORT: C 1 1 13 128 A 1- 64: 11111111 11111111 11111110 65-128: 129-192: 193-248:
Changing the state of the card to Out Of Service

About this task
You must set the state of the card to Out Of Service: When you change the parameter of the card. When you delete a card. You must remove the card span from any resource group and change the card state to Out Of Service.
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Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type C and press Enter to select the Maintenance menu. 3. Type A and press Enter to select the Card Maintenance menu. 4. In the Card Maintenance menu to change the state of the card to Out Of Service: Type C and press Ctrl+N, type the rack number and press Ctrl+N, type the level number and press Ctrl+N, and type the slot number and press Enter. Type O and press Enter.
Example
To change the state to Out Of Service of IP Telephony card located at rack 1, level 1, and slot 16, type C Ctrl+N 1 Crtl+N 1 Ctrl+N 16 and press Enter. Type O and press Enter to change the state of the card to Out Of Service. When you perform this step, the system displays data in a form similar to the following example:
A)DD, D)ELETE, C)HANGE, P)ORT: C 1 1 16__ IP Telephony PORTS: 64 O 1- 64: 11111111 11111111 11111111 11111111 11111111 11111111 11111111 11111111 65-128: 129-192: 193-248:
Deleting a card from the PG230RM

Ensure that the card is not in any of the resource groups and is in the Out of Service state before you delete.
Before you begin

The card must be in the Out of Service state before deleting. Ensure that the card is not in any of the resource groups.
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You must have the following information about the card that is being deleted: Rack number Level number Slot number
About this task

You can delete the card from the application.
Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type C and press Enter to select the Maintenance menu. 3. Type A and press Enter to select the Card Maintenance menu. 4. In the Card Maintenance menu to delete a card: a. Type D and press Ctrl+N , type the rack number and press Ctrl+N, type the level number and press Ctrl+N , and type the slot number and press Ctrl +N. b. Press Enter to confirm the card deletion.
Example
To delete the IPTC located at rack 1, level 1, and slot 18, type D Ctrl+N 1 Crtl+N 1 Ctrl +N 18 Ctrl+N. When you perform this step it will look like the following
A)DD, D)ELETE, C)HANGE, P)ORT: D 1 1 18__ IP Telephony PORTS: 128 O 1- 64: 11111111 11111111 11111111 11111111 11111111 11111111 11111111 11111111 65-128: 11111111 11111111 11111111 11111111 11111111 11111111 11111111 11111111 129-192: 193-248:
#00 Fri Sep 23, 2011
6:50
To Delete Card, Depress Enter!
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Configuring the IPTC in PG230RM
Configuring the IPTC in PG230RM

You must configure the card using the administration console of the PG230RM.
Before you begin

Ensure that you have installed the IPTC in the PG230RM switch. You must have the following information about the card that is being added: Rack number Level number Slot number
About this task

Unless you add the card in the ENBC software, you cannot configure the card.
Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type A and press Enter to select the Data Base Administration menu. 3. Type A and press Enter to select the Card Summary menu. 4. In the Card Summary screen: a. Keep pressing Ctrl+N to reach to the card which is to be configured. When the curser is next to the card that is to be configured, press Enter. b. In the IP Telephony Card Configuration screen, provide the required details. c. Press Enter to select the card type. 5. To configure IPTC, add the values for the attributes provided in the following table:
Field CARD IP ADDRESS CARD SUBNET MASK GATEWAY IP ADDRESS VLAN ID Description Specify an IPv4 address for the IPTC card Specify a subnet mask for the IPTC card Specify an IPv4 address of the LAN gateway that is used with IPTC A number between 0-4094 or none, representing the VLAN ID for the IPTC board to use. Default should be set to none.
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Field SPEED MONITOR IP ADDRESS RTCP MONITORING MONITOR PORT RTCP REPORT PERIOD DIFFSERV CALL CONTROL 802.1P/Q CALL CONTROL DIFFSERV AUDIO 802.1P/Q AUDIO
Description Default value is Auto-negotiate
Default value is 5005 Default value is 5 Default value is 34 Default value is 7 Default value is 46 Default value is 0
Example
When you perform the above steps, the system displays data in a form very similar to the following.
I P T E L E P H O N Y C A R D C O N F I G U R A T I O N CARD LOCATION: R,L,S 1 1 17 TYPE: IP Telephony STATUS: Out of Service CARD IP ADDRESS: _______________ VLAN ID: None CARD SUBNET MASK: _______________ SPEED: Auto-negotiate GATEWAY IP ADDRESS: _______________ MONITOR IP ADDRESS: _______________ RTCP MONITORING: Off MONITOR PORT: 5005 RTCP REPORT PERIOD: 5 DIFFSERV CALL CONTROL: 34 802.1P/Q CALL CONTROL: 7 DIFFSERV AUDIO: 46 802.1P/Q AUDIO: 0 AUDIO GAIN (IP->TDM/TDM->IP): Country Default PORT NAME GROUP GRP NAME IP RULE COS SIG GRP ------ ------------------------- ----- ------41 __ ________ 0 0 42 __ ________ 0 0 43 __ ________ 0 0 44 __ ________ 0 0 45 __ ________ 0 0 46 __ ________ 0 0 47 __ ________ 0 0 48 __ ________ 0 0
Configuring the IP Signaling group

You must configure the IP Signaling group using the administration console of the PG230RM.
Before you begin

Ensure that you have installed the IPTC in the PG230RM switch.
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Configuring the IP Signaling group
Procedure
1. Log in to the switch. 2. In the Administrator Main Menu, type A and press Enter to select the Data Base Administration menu. 3. Type N and press Enter to select the Signaling Group Summary. 4. In the Signaling Group Summary screen, keep pressing Ctrl+N to reach to the name of a signaling group. You can select a blank field to add new signaling group. When the curser is next to the required field, press Enter. 5. To configure IP Signaling Group, add the values for the attributes provided in the following table:
Field NAME NEAR END PORT FAR END PORT FAR END IP ADDRESS DP PORT MIN UDP PORT MAX RTP MEDIA ENCRYPTION PASSPHRASE RTP MEDIA AUTHENTICATION LRQ RRQ CODEC SILENCE SUPRESSION PACKET SIZE Description
Example
When you perform the above steps, the system displays data in a form very similar to the following.
IP S I G N A L I N G G R O U P NAME: FAR END IP ADDRESS: _______________ C O N F I G U R A T I O N
IP SIGNALING GROUP - #4 NEAR END PORT: 1720 UDP PORT MIN: 2048 RTP MEDIA ENCRYPTION:
FAR END PORT: 1720 UDP PORT MAX: 65535 Off
PASSPHRASE: ______________________________
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RTP MEDIA AUTHENTICATION: Off ORDER ----1 2 3 4 5 6 7 CODEC ----------__________ __________ __________ __________ __________ __________ __________
LRQ: N
RRQ: N PACKET SIZE ----------____ ____ ____ ____ ____ ____ ____
SILENCE SUPRESSION -----------------Off Off Off Off Off Off Off
Diagnostic for IPTC

Three new menu options are added in the Diagnostic menu for IPTC. To access the menu, login to the switch and select Diagnostics menu to access the submenus. IPTC Statistics IPTC Call Statistics IPTC Diagnostics
IPTC Statistics
Provides statistics related to all activity on the card. For IPTC statistics type the rack number, level number, and slot number of the IPTC to monitor and press Enter.
I P T C S T A T I S T I C S D I S P L A Y
R,L,S 1 1 16__ Type: IPTC FW 1.07 Serial Number: 1751134202 Status: Active MAC: 00.1B.4F.54.45.44 Last Reset: 09/22/2011 23:51:42 IP Address: 148.147.173.153 Netmask: 255.255.255.0 Gateway: 148.147.173.1 DSP #1 Cores: 4 DSP #2 Cores: 4 Hourly Statistics time frame start: 23:24:13 Octets ---------Received since last reset: __________ Received since last hour: __________ Transmitted since last reset: __________ Transmitted since last hour: __________ stop: 00:24:13 Discards ---------__________ __________ __________ __________ Header Errors ------------__________ __________ __________ __________
Datagrams ---------__________ __________ __________ __________
Received ICMP since last reset: Received ICMP since last hour: CP: STATS
Redirects ---------__________ __________
Dest. Unreachable -----------------__________ __________
IPTC Call Statistics

Provides statistics related to all activity on the card. For call statistics, type the IPTC port address and press Enter.
I P T C C A L L S T A T I S T I C S D I S P L A Y
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Diagnostic for IPTC
RLSP: 1 1 16 1 PA: 1B8 TYPE: CURRENT STATE Major CP_IDLE Near End Supplementary 0 Far End
IPTC IP Address 148.147.173.153 _______________
Port _____ _____
UDP Port _____
Sig Grp ___
RTP OPTIONS USED THIS CALL Codec Type ___________ Packet Size ____ Encryption ___ Authentication ______
Silence Suppression ___
JITTER AVERAGE FOR ONE SECOND INTERVALS (ms) Current Buffer Size _____ Last ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Worst ____ Average ____ PACKET LOSS FOR ONE SECOND INTERVALS Last ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Worst ____ Average ____
CALL STATISTICS Out of Order ____ SSRC Change ____ Last Rx Seq. # _____ Last Tx Seq. # _____ Echo Return Loss _____ Bulk Delay _____ Echo Return Loss Enhancement _____ CP: PORT STATS
IPTC Diagnostics
Provides tools for testing IPTC and it's connections. For IPTC diagnostics, type the rack number, level number, and slot number of the IPTC and far end IP address if required by diagnostic to be executed. Select the required diagnostic to run and change the value from N to Y and press Enter. The results are displayed.
I P T C D I A G N O S T I C S RLS: 1 1 16 Card IP Address: 148.147.173.153 Far End Address: Enable CLI interface? N Execute Ethernet Loopback Test? N Result: Execute Ping Test? N Result Time Description Execute Hop ___ ___ ___ ___ ___ Trace Route Test? N Time(ms) _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ (Results are saved in switch log file) IP Address ________________ ________________ ________________ ________________ ________________ Reset DSP? (1,2,N) N
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Chapter 5: Configuring Communication Manager for IPTC
Using IPTC with Communication Manager

The dialer switch currently communicates to the CM with E1 or T1 lines which may or may not have ISDN on them. The IPTC now provided a VoIP method to connect to the CM for agent lines. transfer trunks, inbound and outbound lines. This chapter only lists the fields and configuration settings that are required for IPTC. For more details on additional configuration on CM refer to Avaya Aura Communication Manager Screen Reference guide.
Adding the IP codec set

IP Codec set specifies the type of codec used for voice encoding and companding (compression/ decompression). The default codec is set for G711MU. The G711MU provides the highest voice quality, but it uses the most bandwidth. The G711MU default setting can be changed to one of two other codecs if the G711MU does not meet your desired voice-quality/bandwidth trade-off specification. For more details on the IP codec set screen see IP codec set in the Avaya Aura Communication Manager Screen Reference guide. You must add the IP codec set in Communication Manager to establish successful RTP path with the customer.
Procedure
1. On the SAT session, in the Command: prompt, type change ip-codec-set n and press Enter. The n is the ip codec set number. The IP Codec Set screen appears. 2. Use the up or down arrow key to scroll. In the first page, provide the following information: Audio Codec
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Configuring Communication Manager for IPTC
Silence Suppression Frames Per Packet Packet Size in milliseconds 3. The first screen of IP Codec Set displays the information similar to the one provided below.
change ip-codec-set 1 IP Codec Set Codec Set: 1 Audio Codec 1: G.711MU 2: 3: 4: 5: 6: 7: Media Encryption 1: none 2: 3: Silence Suppression n Frames Per Pkt 2 Packet Size(ms) 20 Page 1 of 2
Note: Take a note of Codec Set number. This is required for configuring IP Network Region. 4. Press the F3 key to save the changes.
Adding the IP network region

You must define the Authoritative Domain name on the IP-network-region form. The IP Network Region configures within-region and between-region connectivity settings for all VoIP resources and endpoints within a given IP region. The first page is used to modify the audio and QoS settings. The Codec Set field on this page reflects the CODEC set that must be used for connections between telephones within this region or between telephones and MedPro/Prowler boards and gateways within this region. The ability to do NAT shuffling for direct IP-to-IP audio connections is also supported. For more details on the IP network region screen see IP network region in the Avaya Aura Communication Manager Screen Reference guide.
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Creating a signaling-group
Procedure
1. On the SAT session, in the Command: prompt, type change ip-networkregion 1 and press Enter. The IP NETWORK REGION screen appears. 2. Use the up or down arrow key to scroll. In the first page, provide the following information: Define the Authoritative Domain name. 3. The first screen of IP NETWORK REGION displays the information similar to the one provided below.
change ip-network-region 1 IP NETWORK REGION Region: 1 Location: Authoritative Domain: avaya.com Name: MEDIA PARAMETERS Intra-region IP-IP Direct Audio: yes Codec Set: 1 Inter-region IP-IP Direct Audio: yes UDP Port Min: 2048 IP Audio Hairpinning? n UDP Port Max: 3329 DIFFSERV/TOS PARAMETERS Call Control PHB Value: 46 Audio PHB Value: 46 Video PHB Value: 26 802.1P/Q PARAMETERS Call Control 802.1p Priority: 6 Audio 802.1p Priority: 6 Video 802.1p Priority: 5 AUDIO RESOURCE RESERVATION PARAMETERS H.323 IP ENDPOINTS RSVP Enabled? n H.323 Link Bounce Recovery? y Idle Traffic Interval (sec): 20 Keep-Alive Interval (sec): 5 Keep-Alive Count: 5 Page 1 of 20
Note: Specify the Codec Set number that was provided while creating the IP codec set. 4. Press F3 key to save the changes.
Signaling-group establishes signaling group parameters for ISDN-PRI, H.323, and SIP trunks. These trunk types vary in the types of parameters needed, the fields that appear on this screen change depending on the Group Type. For IPTC we select the Group Type as H.323. Configure signalinggroup on Communication Manager.
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Procedure
1. On the SAT session, in the Command: terminal, type add signaling-group n and press Enter. The system displays the SIGNALING GROUP screen. The n is the signaling-group number. 2. Use the up or down arrow key and scroll to the Group Type option. 3. In the Group Type option, type SIP and press tab key. The SIGNALING GROUP screen displays the information as provided below:
add signaling-group 14 SIGNALING GROUP Group Number: 14 Group Type: h.323 Remote Office? n SBS? n Max number of NCA TSC: 5 Max number of CA TSC: 0 Trunk Group for NCA TSC: 14 X-Mobility/Wireless Type: Page 1 of 5
IP Video? n Trunk Group for Channel Selection: 14 NONE
TSC Supplementary Service Protocol: a Network Call Transfer? y T303 Timer(sec): 10 Location Routing Inc Calls: H.245 DTMF Signal Tone Duration(msec): Near-end Node Name: newclan123 Far-end Node Name: iptc-1 Near-end Listen Port: 5999 Far-end Listen Port: 5005 Far-end Network Region: 1 LRQ Required? n Calls Share IP Signaling Connection? n RRQ Required? n Media Encryption? n Bypass If IP Threshold Exceeded? n H.235 Annex H Required? n DTMF over IP: rtp-payload Direct IP-IP Audio Connections? y Link Loss Delay Timer(sec): 90 IP Audio Hairpinning? n Enable Layer 3 Test? n Interworking Message: PROGress H.323 Station Outgoing Direct Media? n DCP/Analog Bearer Capability: 3.1kHz F1=Cancel F2=Refresh F3=Submit F4=Clr Fld F5=Help F6=Update F7=Nxt Pg F8=Prv Pg
4. Update the following values:

Field Group Type Trunk Group for Channel Selection Near-end Node Name Default Value h.323 Description The type of protocol used with the signaling group. Trunk group number of the H.323 trunk For G650, provide the CLAN name For G450, provide the procr name
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Field Near-end Listen Port
Default Value
Description Port numbers can be 1719, 1720, or 5000 9999 The port number must match with the port number specified in the IPTC signaling group. IPTC node name. The node name must be previously administered on the Node Names screen on the switch. Port numbers can be 1719, 1720, or 5000 9999 The port number must match with the port number specified in the IPTC signaling group. Set the appropriate value. Value: 1 to 250. The number of the network region that is assigned to the far-end of the signaling group. The region is used to obtain the codec set used for negotiation of trunk bearer capability. Value: Blank. Selects the region of the near-end node and the far-end network region is unspecified. The name of the IP domain that is assigned to the far-end of the signaling group.
Far-end Node Name
Far-end Listen Port
Far-end Network Region
Far-end Domain
Media Encryption?
You can set it to Y to enable media encryption. This must be set to rtppayload.
DTMF over IP
rtp-payload
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Note: In the above table we are only listing the fields that are specifically required for IPTC. For more details on the signaling-group screen see Signaling group in the Avaya Aura Communication Manager Screen Reference guide. 5. Press F3 key to save the changes.
Creating a Trunk group on Communication Manager

About this task
Trunk group sets basic characteristics for every type of trunk group and assigns ports to the group. Many fields are dependent on the settings of other fields and only appear when certain values are entered in other fields on the screen. For example, the entry in Group Type might significantly change the content and appearance of the Trunk Group screen.
Procedure
1. On the SAT session, in the Command: terminal, type add trunk-group n and press Enter. The n is the trunk group number. The TRUNK GROUP screen appears. 2. Use the up or down arrow key and scroll to Group Type option. In the Group Type option, type SIP. Press TAB key. 3. The TRUNK GROUP screen displays the information similar to the one provided below.
add trunk-group n TRUNK GROUP Group Number: Group Name: Direction: H.323 Dial Access? Queue Length: Service Type: 14 iptc outbound two-way y 0 tie Group Type: isdn COR: 1 Outgoing Display? n Busy Threshold: 255 CDR Reports: y TN: 1 TAC: 8081 Carrier Medium: Page 1 of 22
Night Service:
Auth Code? n Member Assignment Method: auto Signaling Group: 14 Number of Members: 108
4. Update the following values:

Field Group Type isdn Default Value Description Used when digital trunks are needed that can integrate voice, data, and video signals and provide
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Creating a Trunk group on Communication Manager
Field
Default Value
Description the bandwidth needed for applications such as high-speed data transfer and video conferencing. ISDN trunks can also efficiently combine multiple services on one trunk group.
Carrier Medium
H.323
The type of transport medium interface used for the ISDN trunk group. When the value is set to H323, the trunk is implemented as an H.323 trunk group. You can set the value to auto or manual. If the value is set to auto, you must specify Signaling Group number and the number of ports in the Number of Members field. The system automatically generates members to a specific signaling group. If the value is set to manual, you will need to add the members manually and specify details for each member. Available only if the Carrier Medium is H.323 and the Member Assignment Method is auto. Signaling Group Note: This value must be configured with the Signaling Group value created previously.
Member Assignment Method
Auto
Signaling Group
Number of Members
The number of virtual trunk members automatically assigned to the signaling group. This
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Field
Default Value
Description value will be the number of ports for the H.323 connection. The range is 0255.
Service Type
Tie
Tie trunks general purpose.
Note: In the above table we are only listing the fields that are specifically required for IPTC. For more details on the Trunk group screen see Trunk Group in the Avaya Aura Communication Manager Screen Reference guide. 5. Press F3 key to save the changes.
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Index A
activating the card ......................................................33 add an IPTC ...............................................................32 add IP codec set .........................................................43 add IP network region ................................................45 architecture ..................................................................7
H
hot plug-in ...................................................................11
I
installing ENBC ISDN/PRI option ...............................27 IPTC Card ....................................................................7 IPTC with Communication Manager ...........................43
B
backplane .....................................................................7 backup switch database .............................................16
L
LED operation descriptions ..........................................9 LEDs ............................................................................9 loading ENBC software ..............................................21
C
Card Indicators .............................................................9 configure an IPTC ......................................................37 configure IP Signaling group ......................................38 configure NFS ............................................................25 configure the Ethernet ................................................25 configure the IPTC .....................................................31 copy disc to dialer .......................................................17
O
Out Of Service ............................................................34
P
PG230 ..........................................................................7
D
deleting a card ............................................................35 diagnostic ...................................................................40
R
red, green, yellow LEDs ...............................................9 restore switch database .............................................28 run installation utilities. ...............................................19
E
Ethernet port ................................................................9
S
Shut down the switch .................................................18 signaling group ...........................................................46 switch component compatibility ..................................13
F
function .........................................................................8
T
terminate the installation ............................................29 trunk group .................................................................48 Tunr on the switch ......................................................19
U
upgrade ENBC generic option ....................................15 upgrade ENBC software .............................................19 upgrading the ENBC software ....................................24 using IPTC with PG230RM .........................................11
August 2011
51

Installing and Configuring Internet Protocol Telefphony Card PDF

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Installing and Configuring Internet Protocol Telephony Card

2011 Avaya Inc.

Installing and Configuring Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Chapter 1: Overview of Proactive Contact PG230 Internet Protocol Telephony Card

Components and interfaces

Installing and Configuring Internet Protocol Telephony Card

Overview of Proactive Contact PG230 Internet Protocol Telephony Card

Internal or private networks

Network management and administration

Installing and Configuring Internet Protocol Telephony Card

IPTC front panel LED indications

Installing and Configuring Internet Protocol Telephony Card

Overview of Proactive Contact PG230 Internet Protocol Telephony Card

Red LED OFF OFF OFF OFF ON ON

Yellow LED OFF OFF ON ON ON OFF

Installing and Configuring Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Overview of Proactive Contact PG230 Internet Protocol Telephony Card

Installing and Configuring Internet Protocol Telephony Card

Chapter 2: ENBC software version matrix

Switch Component compatibility with various software releases

Installing and Configuring Internet Protocol Telephony Card

ENBC software version matrix

Relea se v15.1 .x v16.1 .x

Installing and Configuring Internet Protocol Telephony Card

Chapter 3: Upgrading to ENBC Generic v18.1

Before you begin

Installing and Configuring Internet Protocol Telephony Card

Upgrading to ENBC Generic v18.1

Taking a backup of the Switch Database

About this task Procedure

Installing and Configuring Internet Protocol Telephony Card

Copying ENBC Generic software from CD to Dialer

Copying ENBC Generic software from CD to Dialer

Installing and Configuring Internet Protocol Telephony Card

Upgrading to ENBC Generic v18.1

Shutting down the Switch

About this task

Installing and Configuring Internet Protocol Telephony Card

Upgrading the ENBC software

Upgrading the ENBC software

Turning on the Switch and running the Installation Utilities

Before you begin

About this task Procedure

Installing and Configuring Internet Protocol Telephony Card

Upgrading to ENBC Generic v18.1

Installing and Configuring Internet Protocol Telephony Card

Upgrading the ENBC software

Loading the ENBC software on the hard drive

Installing and Configuring Internet Protocol Telephony Card

Upgrading to ENBC Generic v18.1

8. Type Y and press Enter.

Installing and Configuring Internet Protocol Telephony Card

Upgrading the ENBC software

Installing and Configuring Internet Protocol Telephony Card

Upgrading to ENBC Generic v18.1

0 = [Default] 1 = A-Law 2 = Mu-Law Current PCM Encoding = [0] [Default]

Upgrading the ENBC Generic software

Datagrams ---------

Redirects ---------

Dest. Unreachable -----------------