CV FOR BENGT JOHANSTROEMMER

Profile
Telecom/ IT Executive:

Bengt has 26 years' experience in the IT/ Telecom industry where experience includes Programme/ project management, solution architectures, application requirement analysis and systems design in the OSS and BSS environment. Bengt also functioned Bengt has also worked as an analysts/ consultant in supporting Enterprise architecture using the MEGA TOGAF tools, documenting application architectures and processes. Bengt have extensive experience with work on BPM related topics such as business processes and their documentation in horizontals (end-to-end), verticals (organizational) and used cases (systems). He has led larger projects and managed technical teams. As analyst subject matter expert (SME) responsible for implementations in CRM, Billing and Customer Care and Self Care but also supply chain management, revenue assurance, fraud management, traffic management, data warehousing and general reporting in connection with BSS/ OSS systems. Involved in integration using EBS based SOA concepts and solutions from e.g. Oracle offerings. Bengts current focus involves CEM, Digital Transformation, Oracle Siebel related analysis, design, proof of concept and delivery of the eCommunications suite 8.1.1.5. The Siebel entities involved are inquire management, activity management, opportunity management, account management, order management, case management, assets management and communication/ notifications management.

Personal and Contact Details Name: Bengt Johanstroemmer. Email: bengtjohanstroemmer@gm ail.com. Skype: foobar14 Linkedin profile: se.linkedin.com/in/bengtjoh anstroemmer Phone: +46736 458589, +66 804 263512. Age: 57 years (born 195608-30). Family status: Divorced, two sons age 20 and 22. Interests: Family, cooking and golf. Skills Team Leadership & Project Management IT Strategy, Enterprise & Solution Architecture Workshop Facilitation & Negotiation RFP/ RFQ lead, creation, vendor selection and short listing Oracle Siebel Implementation Oracle CX products including SOA middleware SOA Concepts System Integration & IT Consulting Business Processes mapping and

Key Achievements

Leading IT replacement projects addressing all IT aspects (SW, HW, Operations) and interactions with different business departments. Seasoned delivery manager with a large client list and references. RFI/ RFP creation with vendor shortlisting and selection, some 6 projects completed with Czech Telecom (Mediation and message rating), Vimpelcom (Mediation, Interconnect accounting and data warehouse) and ROS Telecom (Least Cost Routing and Routing Agreement Management), Sitronics (RFP follow up for proposed delivery project) Detailed knowledge of TMF concept such as eTOM, TAM, SID and ITIL. Leading billing operations with monthly bill production and daily customer care and customer relation operations. Knowledge of Huawei products set for customer management, prepaid services and provisioning down to service management procedures. CRM focus with deep knowledge of Oracle line of products. Accumulated vast knowledge of Oracle products using Oracle CX products for commerce/ ecommerce/ retail, service & support, insight, social media, loyalty and marketing, integrated sales & marketing and verticals for different industries (Telecom).

Bengt Johanstroemmer profile

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Employments
Independent Contractor 2011 Present Date Principal Consultant Capgemini 2010 2011 Engagement Manager Patni Computer Systems 2007 2008 Principal Consultant Logan-Orviss International 1997 2007 Senior Consultant Digital Equipment Corporation (now HP) 1987-1997 Technical consultant IV, Software Developer, Business Analyst Modulfretagen 1984-1987 Software Developer, ERP Business Analyst Swedbank (Spadab) 1982-1984 IBM IMS/ CICS Software Developer, Analyst

optimization Business Analysis Bridging between IT and Business Testing

Education

Bachelor degree in computer science, Stockholm University 1982 Enterprise Consultancy University, Executive MBA, France 1990 Languages: Swedish (Native), English (Advanced)

Experience
Vimpelcom Group IT, Amsterdam (EXCELACOM) & Vimpelcom Russia (Moscow) Business Unit Enterprise Architecture Consultant.
May 2013 Aug 2013 (3 months) Amsterdam Stadsdeel Zuid (Amsterdam), The Netherlands. 1. Support Vimpelcom (VC) Group IT with development of general road map for strategic areas such as Big Data, Mobil Data, Cloud Opportunities, Customer Experience Management (CEM), Operation Excellence and Effectiveness, OTT Partnerships, Mobile Devices and IT Platform Modernization (including modern approaches to ESB based systems integration using SOA Methods, Master Data/Meta Data Management utilizing TMF SID Canonical Data Model into Common Data Models for e.g. SOA Business Service Implementations) Part of Excelacom team that defined technical reference architecture, use case areas, key and reference use cases for above 7 strategic areas.

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Personal responsible for outlining parts that would be a recommendations for the modern approach to ESB based systems integration using SOA Methods, Master Data/Meta Data Management utilizing TMF SID Canonical Data Model into a Common Data Model for e.g. SOA Business Service Implementations. Also part of the team that made deep dive strategic analysis and recommendations to VC OpCo, such as VC Kazakhstan and VC Ukraine Business Units. 2. Support Vimpelcom Russian Business Unit One IT Transformation Programme to plan and execute: - Single customer database with 360 view (CRM), Amdocs CES 9 - Unified fixed-mobile support process in Customer Care (CRM) - Sales Department to work with One Order Management System (OM Amdocs CES 9), self-Care (Amdocs CES 9) and Unified Product Management Processes and Product Catalogue System (EPC Amdocs CES 9), to solve major pain points such as Prepaid B2C business scattered in multiple regions all over Russia - Transformation from current Oracle Glassfish middleware and ESB environment to future alternatives (Oracle SOA Suite/ Software AG Web Methods, etc.) - Introducing SOA concepts and methodologies - Support Vimpelcom Russian BU on target Enterprise Architecture (EA) to support Single Instance/ Multiple Tenancy to support B2B/ B2C Business and to handle MVNO partners - Support Vimpelcom Russian BU to reduce/ decrease overall application landscape for Mobile, Internet and Fixed Line product lines

NII NEXTEL, US- MEXICO/ CHILE/ ARGENTINA/ PERU/ BRAZIL (CLICOM-GROUP)

Enterprise Architecture Consultant.
August 2012 December 2012 (5 months) Distritio Federale (Mexico City), Mexico. When at NII Nextel the focus was TOGAF Business and Application domains but future plans to cover the Technology domain where also outlined. The Data domain was left alone since most applications deployed did not have a common data model with the exception of Oracle Fusion SOA middleware and its AIA-components. The MEGA and TOGAFS framework used by NII Nextel also included Architecture Vision, Business Architecture and Information System Architecture. The largest benefits were to identify future Opportunities and Solutions for Migration Planning. Architecture Change Management was done partly for common enterprise applications and partly per sub market where NII Nextel is active (Brazil, Chile, Mexico, Peru and Argentina). All quoted terms () are from TOGAF and The Open Group Architecture Framework All objects documented inside MEGA where published NII Nextel Intranet in order for Nextel staff to easily find out about business processes, applications and their interfaces: Support the NII Nextel Markets (Chile, Argentina, Mexico, Peru and Brazil) Enterprise Architecture (EA) Group with Siebel and middleware knowledge and experience. Work through NII EA Website producing High Level Systems Design (HLSDs) with TMF TAM (Telecom Application Map) and eTOM (Telecom Operation Map) Mapping and descriptions of NII Markets (Brazil, Mexico, Peru, Argentina, Chile) applications/
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Bengt Johanstroemmer profile

processes using the MEGA TOGAF tools. Populating Mega TOGAF with NII bespoke applications and middleware (SOA) architecture and processes (HORIZONTAL END TO END, VERTICAL ORGANIZATIONAL AND USED CASES SYSTEM PROCESSES). Populating MEGA TOGAF tool with industry standard Telecom Management Forum (TMF) TAM (Telecom Application Map) and eTOM (Telecom Operation Map) Change management and change request screening with Enterprise Architecture decisions in mind. Piloting Siebel CRM performance optimization with the Germaine solution.

E- PLUS, GERMANY (EXCELACOM) CRM Business Analyst September 2011-April 2012 Responsible for Inception/ Analysis activities for CRM and Billing corresponding activities of: Acquisition and retentions sales, customer self-care, manage customers and subscriptions, top-up and prepaid life cycle management, customer history, service requests and customer Notifications. The project implements a total replacement of CRM and billing systems, delivered by Huawei. Role: Business analysts responsible for outlining and documenting business processes and requirements. Handed over and signed analysis results and verified Huawei functional specifications for project phase 1: Including all Full-MVNO, IN-MVNO, Wholesale ISP business models.

TELEFONICA (CLICOM-GROUP) Siebel Implementation PMO May 2011-August 2011 The project goal was to revamp the Telefonica CZ CRM product administration, ordering and account management. The programme also featured a Siebel 8.1.1.5 upgrade with deliveries of quick out of the box features. Accenture built and deployed the from their off-shore software factory in Bangalore, India. Role: PMO lead to manage and document all sub-streams of the programme including guidance and follow up on detailed efforts. TELE2/SPOC SIEBEL CRM PHASE 3 PROJECT (CAPGEMINI) Implementation Management/ Managing Consultant June 2010-May 2011 The project implements order management, account management, notifications, agreement, contacts, addresses, inquire management, activity management and asset management. The project is part of the Tele2 Swedish programme of change that includes Singl.eView billing, IBM EDW data ware housing and service delivery. Role: Engagement Manager to head all on-shore and off-shore project members plus fully accountable for project results. Reporting member of Cap Gemini internal programme steering committee, reporting member of tele2 joint programme steering committee. Negotiating signed implementation contract with Tele2. WARID CONGO SA (PATNI) BSS Project Manager September 2007-August 2008 Liaison with Warid Congo SA, Intracom, STS and PATNI project participants. Planning and review of general project schedule and resource loading. Manage ongoing activities with all outstanding issues. Manage deliverables for all project phases. Project reporting according to project charter and setup. Project reporting through Microsoft SharePoint. Traffic Analysis for rating, commission calculations and statistical purposes using both raw Huawei call data records and records processed after mediation (Sitronics mediation module).
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Local management of work site for personnel, security, housing, health, communications, etc. IN/ Prepaid service in production

WARID UGANDA TELECOM (PATNI) Product and Services Analyst July 2007-August 2008 Definition of all products and services. Including GSM base offering, value added services and WiMAX fixed line replacement services. Thorough Huawei product set knowledge including Pre-Paid NE and provisioning and call data interfaces of MSC NE. Huawei WiMAX NE for IMS services. Product catalogue signed and delivered. UFONE PAKISTAN GSM (LOGAN-ORVISS INTERNATIONAL) Revenue assurance analyst June-July 2007 Analysis and presentation of Ufone GSM of Pakistan's interconnect billing As-Is analysis. Best-ofbreed interconnect billing and optimized, least cost routing environment build up. Gap analysis of Ufone As-Is and target environment build up. Interconnect billing revenue assurance health check analysis. Prepare and conduct work shop with Ufone key department: revenue assurance dept., network routing unit, IT mediation specialists. Discussion of business direction with senior management, CEO, CFO. Support the Sitronics product and professional service team for interconnect billing consulting as above. Traffic analysis using Siemens and Ericsson call data records. COMSTAR RUSSIA NGN (LOGAN-ORVISS INTERNATIONAL) Comstar Retail and Interconnect Billing Replacement Project November 2006-February 2007 Overall programme management. Interconnect Billing. Retail billing. Run the deployment project, serving as a "coach" to the existing 2 PM's (one from Comstar and one from Sitronics TS) -but effectively calling the shots. Create the supporting documents required for the process, including minutes of meeting and summaries, agreements, functional description / specs, time tables, work plans, status reviews. Review the implementation strategy of the project, and deployment. Manage the budgets, as set for the project. Establish and manage with the project team and strategic partners a Manage the day-to-day operations of the project. Establish and manage with the project team and strategic partners a detailed implementation plan. Ensure the on time and within-budget implementation by through proper Vendor Management. Co-ordinate and provide a reporting line for the program work streams, including functional design, architectural and infrastructure planning and implementation, extraction/conversion/migration, systems and user acceptance, interface delivery, and end-user training. Capitalizing on previous experience, advise and direct work stream managers. Assess and avoid potential risks. Drive a stringent scope and change management process. Periodically update relevant Executives with project progress. Ensured that quality standards were met. KARTEL KAZAKHSTAN (LOGAN-ORVISS INTERNATIONAL) Support of the KarTels Interconnect Accounting Installation September - December 2005 Analysis and design of mediation/ data collection interface to CBOSS customer care and billing system. Defect and problem management for KarTel's pre-paid service delivery platform (SigValue). And support of the KarTel's interconnect accounting installation (Intec InterconnecT).
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Analysis and design of mediation/ data collection interface to CBOSS customer care and billing system. Defect and problem management for KarTel's pre-paid service delivery platform (SigValue). Support of mediation implementation (Comptel), including system setup, training and migration of existing data feeds. Defect and problem management of SigValue (Israel) prepaid platform operations. Designed CDR collection/ mediation interfaces to current Russian CBOSS customer care and billing system. Supports of Intec InterconnecT accounting implementation including system setup, training and migration of existing agreement(s). Support of mediation implementation (Comptel), including system setup, training and migration of existing data feeds. Defect and problem management of SigValue (Israel) prepaid platform operations. Designed CDR collection/ mediation interfaces to current Russian CBOSS customer care and billing system. Extensive traffic analysis for correct inter carrier rating and bill reconciliation. Ongoing day-today support of local Kazakh teams. Successful Intec implementation, SigValue migrated to Comverse platform (Vimpelcom standard platform).

SVYAZINVEST RUSSIA (LOGAN-ORVISS INTERNATIONAL) High Level Implementation Manager March-June 2005 High level implementation manager for IBM/ Amdocs Svyazinvest retail and interconnect billing replacement with particular focus Customer Care, Billing, Order Management and Interconnect Accounting. Managed implementation team with responsibility of planning. Implementation, migration, testing, training. The high level plan included planning provisions for Svyazinvest operators located all over Russia. Work products for high implementation planning, training, migration and testing delivered and presented to IBM and Rostelekom management. Work products for high implementation planning, training, migration and testing delivered and presented to IBM and Rostelekom management. CABLE & WIRELESS WEST INDIES (LOGAN-ORVISS INTERNATIONAL) Billing Operations Manager C&W West Indies Amdocs Billing July 2004-April 2005 Managed operations for C&W West Indies Amdocs billing system and the support staff for maintenance and development. Daily, weekly, monthly customer care, billing and reporting of billing instances for 12 all CWWI business units: Barbados, Jamaica, Cayman, Grenada, St Lucia, Dominica, Turks & Caicos, St Vincent, St Kitts, Antigua, Anguilla and Montserrat. Operations support for ongoing operations, billing, provisioning, usage processing, etc. Operation support management, day-to-day, until end-of-life for the Amdocs billing platform. ROSTELEKOM RUSSIA (LOGAN-ORVISS INTERNATIONAL) LCR Vendor Pre-Evaluation and Short-listing April-May 2004 Managed for subcontractor CompioLink AO the least cost routing (LCR) pre-evaluation of suppliers. Work was focused on a long list all capable suppliers that could be a future partner to Rostelekom. Analyze suppliers offering were analyzed to sufficient low level to understand: Sales, marketing and support capabilities. ii) Detailed product capabilities. Product installation, integration and customizations needs. Delivery capabilities thru systems integrations partners or local Russian subsidiary. Suppliers included: Ascade (Carrier Cockpit Suite), Telesciences (Sterling LCR), Prime Carrier (Most), SubexAzure (Optima Route), Intec Telecom systems (Intec Trading & Routing), Telarix (iXTools). Work products for vendor short listing and vendor selection, project charter and setup (documentation and communication plans) delivered. VIMPELCOM RUSSIA OAO (LOGAN-ORVISS INTERNATIONAL)
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PM for Acquisition of a New Corporate Data Warehouse July-October 2003 Project manager for acquisition of a new corporate data warehouse solution. Setup of project charter. Creating the Business Case/ presentation for VimpelCom's management board. Managing relations with contending solution vendors (IBM/ HP/ Oracle/ Terra Data, Accenture, and more). Creating the RFP package . Managing the evaluation process. Starting the Contractorship negotiation. RFP requirement for traffic analysis as part of the demands from Engineering and Marketing departments. Complete RFI/ RFP package developed and distributed to long list vendors. VIMPELCOM RUSSIA OAO (LOGAN-ORVISS INTERNATIONAL) Implementation Manager for Interconnect Billing March 2002-July 2003 Implementation Manager for the Intec ICT system. Setup of project charter. Creating the business case. Presentation for Vimpelcom's management board with subsequent approval. Managing relations with contending solution vendors. Creating the RFP package and managing the evaluation process and starting the Contractorship negotiations. Managing the implementation contract and Vimpelcom deliveries. Leading the analyst team for mediation setup and analysis/ modeling for individual POIs setup. VIMPELCOM RUSSIA OAO (LOGAN-ORVISS INTERNATIONAL) Implementation Manager for the Unified Mediation Device April 2001-March 2002 Implementation Manager for the Unified Mediation Device (UMD) project. Convergent, data mediation. Setup of project charter. Creating the business case. Presentation for Vimpelcom's management board with subsequent approval. Managing relations with contending solution vendors. Creating the RFP package and managing the evaluation process and starting the contractorship negotiations. Managing the implementation Programme. Successful implementation and go live for the support of Vimpelcom's retail billing systems, fraud systems and interconnect wholesale billing systems. TELIA SWEDEN COPERATE-IT (LOGAN-ORVISS INTERNATIONAL) Evaluation Manager for the Telia Service Providers ERP April 2000-February 2001 Evaluation manager for the TeliaSonera Service Provider's ERP system selection. Managing relations with contending solution vendors (SAP/ Oracle). Evaluation whether integrated ERP solutions can be selected to replace architectures of best of breed packages (point solutions). Determined the optimum CRM packages for Telia service providers. Managed Siebel CRM and SAP integration pilot. Vendor short-listing report and solution recommendation presentation CESKY TELECOM (LOGAN-ORVISS INTERNATIONAL) Implementation Manager of Service Usage and Mediation April 1998-March 2000
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Implementation Manager of Service Usage Collection and Mediation. Business case development and Implementation support of Intec ITU interconnect accounting system. Interconnect accounting business case development and approval. Interconnect billing project subject matter analysis and implementation support. Mediation Setup of project charter. Creating the Business Case/ presentation for Cesky Telecom's management. Managing relations with contending solution vendors (Amdocs/ Danet/ HP and others). Creating the RFP package and managing the evaluation process and successfully completing the contractorship negotiations with selected vendor for a Service Usage Collection and Mediation system. Implementation of the project charter. Leading the acquisition process of unified mediation for the support of current and future BSS.

DIGITAL EQUIPMENT CORPORATION TELECOM CENTRE OF EXCELLENCE February 1987-March 1997

Experience shared on demand.

MODULFRETAGEN March 1984 -February 1987

Experience shared on demand.

SWEDBANK (SPARBANKEN, SPADAB) October 1982 - March 1984

Experience shared on demand.

Education
Degree/Course Bachelor's degree in computer science Enterprise Consultancy University (Exec MBA) VAX/VMS Pascal programming and VMS utilities DECRdb design and programming VAX/OpenVMS internals and data structures DECRdb internals and support DECnet Phase IV/V programming + utilities UNIX utilities and systems management TeMIP distributed platform, Graphical ASCII Toolkit training TeMIP distributed platform, network interfaces training TeMIP distributed platform, solution builder training Institution Stockholm University 1979-1982 Digital Equipment Corporation (France) 1990-1991 Digital Equipment Sweden 1987 Digital Equipment Corporation (Germany) 1987 Digital Equipment Corporation (Germany) 1987 Digital Equipment Corporation (Germany) 1989 Digital Equipment Corporation (Germany) 1991 Digital Equipment Sverige AB 1992 Digital Equipment Corporation (Sophia Antipolis) 1995 Digital Equipment Corporation (Sophia Antipolis) 1995 Digital Equipment Corporation (Sophia Antipolis) 1996
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Dates 1979-1982 1990-1991 1987 1987 1987 1989 1991 1992 1995 1995 1996

Bengt Johanstroemmer profile

Introduction to the Capgemini, Sweden-level

Cap Gemini 2010

2010

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