Global CB revenue (FY12, US$)

Portfolio of services typically offered to clients

Consulting and advisory: Strategy,
operational excellence, cost effciency,
and growth agenda
Corporate fnance and/or fnancial
advisory: Services relating to transactional
activity in the industry as consolidation
accelerates both nationally and
internationally
Taxation services: Direct, indirect, and
personal taxation
Cyber security: Keeping merchants
increasing amounts of customer data
secure
Food and product safety services:
Securing manufacturers global supply
chains and increasing their respective
ability to track products
Market entry services: Assisting
companies looking for growth outside
their home countries
Sustainability services: Compliance,
life-cycle assessment, green product
strategy, tax incentives, economic impact
assessment, behaviour change, and
sustainable re-modelling for retailers
Sample of Deloitte member rm clients*
Air France
Coca-Cola
CVS Caremark
Intercontinental Hotels
Itochu
Mitsubishi
Procter & Gamble
Sysco
Tesco
Wal-Mart
* External use of client names requires LCSP approval
Global Consumer Business (CB) Industry
Consumer Products
Manufacturing and distributing products
made available to retailers for purchase
by an end consumer
Retail
Sale and/or distribution of products and
goods to a customer, service provider, or
other retailer
Travel, Hospitality & Leisure (THL)
Moving the consumer from A to B,
including the goods and services they
consume on the journey
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member frms, each of which is a legally separate and independent
entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member frms. Please see www.deloitte.com/us/about for a
detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Copyright 2012 Deloitte Development LLC. All rights reserved.
Deloitte Global Services Limited
rev June 2012 For internal use only
Deloitte member frms generated US$5.34 billion in CB
revenue in FY12
$2.17 b
$2.26 b
$0.9 b
Americas Europe, Middle East, Africa Asia Pacic
Challenges for Consumer Business companies in the next three to ve years
Connected consumers: Instantaneous access to information for comparison shopping
anytime and anywhere
International expansion: Finding new markets outside a companys headquartered
country
Sustainability: Current business models and increasing demands on fnite resources
Geo-demographics: Massive growth of the middle class in developing economies and
changes in consumption patterns
Regulation: Regulation already felt in traditional sin categories (alcohol and tobacco)
having an increasing impact on mainstream product sectors
Fortune Global 500

(FG500) market penetration

Deloitte member frms serve 79% (or 75 companies) of the
95 FG500 CB companies (2011), including:
24 of the 27 consumer products companies
17 of the top 20 retail companies
All of the wholesale and distribution companies
All of the airlines
4 of the 5 tourism, hospitality and leisure companies
5 of the 7 freight transportation and logistics companies
All of the consumer service companies
Diversied Services are also incorporated within this industry. These include business, employment, and legal services, as well as trading houses.