Troubleshoot steps

Application Troubleshoot Steps for IT Support (GCF & BLT)

Version 1.0 By PROCESS MANAGEMENT GROUP GSSC (India) Building No. 9A, 11th Floor, Cyber Greens, Gurgaon (Haryana) Tel: 91-124-4397492

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Support steps Concept : All application of PMG depend upon the following component and it valid for the All PMG
application . Application performance depends upon below component. Support person will check the below service in the same order so that he will able to fix the issue. 1. IIS (Internet information services): 2. SQL(SQL Server): 3.Services : 4.Lotus

1.IIS (Internet information services): Internet Information Services (IIS, formerly Internet Information
Server) is an extensible web server created by Microsoft for use with Windows NT family. IIS supports HTTP, HTTPS, FTP, FTPS, SMTP and NNTP. It has been an integral part of the Windows NT family since Windows NT 4.0, though it may be absent from some editions .IIS is not turned on by default when Windows is installed. The IIS Manager is accessed through the Microsoft Management Console or Administrative Tools in the Control Panel. All application is lies under the www root directory.

Command for get the location of application:-Please find the step

Step 1:Find the server name of the application by ping the URL:

Step2: put the command in the run inetmgr

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Step3-Refresh the services by using restart button.

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After restart IIS ,Support person should take feedback from PIC if PIC says application is working then skip below 2 steps .

2. SQL(SQL Server):
Step1:Go to the cluster server 192.168.146.32 with remote desktop login.

Step2: type the services.msc in the Cmd

Step3:Go to MSSQLSERVER service and right click

And restart the above marked service

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And press the stop and then start

After restart SQL ,Support person should take feedback from PIC if PIC says application is working then skip below 3 steps . 3. Scheduler Services: Restart the marked service from 192.168.146.25

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4.Lotus : Kill the lotus process and restart .

For BLT : Please kill lotus service of 192.168.146.135 For GCF Please kill lotus service of 192.168.146.25

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BLT application List:- 192.168.146.135 IIS

BLT application is lies on 135 server as per left side snap and start the application (BLT_NEW) for the performance issue

As per below snap ,One scheduler on 25 server which need to start when assigning is stopped.

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GCF Application : IIS:-For GCF issue first check the application and then one scheduler which is marked in below snap

And One service

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