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Comics Video
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Agenda
Consequences of the computer disaster
on the whole company
Factors that led to the failure of the
comics company
What could have been done to avoid
the crash?
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Consequences oI the Computer
Disaster (1)
An S implemented in the warehouse
Reality in the warehouse different from
situation evaluated by the computer
system
Orders could not be fulfilled
Either overstock or stock outage
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Consequences oI the Computer
Disaster (2)
Angry customers
Drop in conIidence
60 oI the staII
made redundant
Drop oI sales
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Factors that led to the Failure (1)
Over-ambition
system supposed to solve all problems
money supposed to be recovered within 2.5 years
Two much dependence on consultants
no one accountable within the Iirm
conIlict oI interests between consultant and comics
company
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Factors that led to the Failure (2)
Solution too tailored
Expensive
Difficult to maintain
Poor staII training
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Too huge
a project
What could have been done
better (1)?
- Break the project in modules
-Test the modules and validate
them
- Implement next module
Over reliance on
consultants
Have someone at Board level
responsible Ior the IS project
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Too tailored
solution
What could have been done
better (2)?
Choice oI a more standard
solution
No training Ior
staII
- Involve end-users in the
process & have them test the IS
- Train them so that they use the
system properly