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BT Retail - Wikipedia, the free encyclopedia

BT Retail
From Wikipedia, the free encyclopedia

BT Retail is the consumer and small business sales arm of Britain's BT Group. BT Retail is responsible for selling consumer services such as PSTN, BT Total Broadband, BT Vision, and business networks and telephony services to businesses. BT Retail itself buys many of these services from BT Wholesale, BT Global Services and Openreach. It also sells other vendor's products and services such as the Avaya IP Office business telephone system. A subsection of BT Retail is BT Business. This is the part of the business that sells its services to the UK's small to medium enterprise market. BT Business operates both a direct and indirect sales channel. Its direct customers are managed from one of eight service centres across the UK. These include its offices in Brentwood, Sevenoaks, Telephone House Sheffield and Skelmersdale.

BT Retail

Type Industry

Public limited company Telecommunications London, United Kingdom

Headquarters BT Centre , Area served Products Worldwide Fixedline telephony Mobile telephony Broadband internet Digital television IT services

There are 18 indirect sales channel partners that can sell BT BT Group Parent Business products and services too. These partners are www.bt.com (http://www.bt.com) Website usually smaller, experienced IT and communications technology suppliers. There are two levels of partnership available, either Authorised Partner of BT status or Reseller for BT. Authorised partners receive a commission, similar to a finders fee, from BT Business for selling its products and services. The customer still receives a bill from the company and contracts directly with BT Business. BT.com, BT's customer facing website, is the easiest and most used point of contact between BT and its customers. BT Wholesale had 12.7m broadband end users of which BT Retail's share was 35% at the end 31 March 2008. BT Retail revenues were up 2% year ending 31 March 2008. It remains the UK's number one retail broadband provider winning 30% of market additions (DSL and LLU) in the quarter.

See also
BT Infinity

External links
Official website (http://www.bt.com) List of Authorised Partners of BT (http://business.bt.com/bt-authorised-partners/partner-details/) A typical Authorised Partner of BT website (http://www.abtecnet.com/BT-partner-c154.aspx)
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BT Retail - Wikipedia, the free encyclopedia

Retrieved from "http://en.wikipedia.org/w/index.php?title=BT_Retail&oldid=570049827" Categories: Telecommunications companies of the United Kingdom Internet service providers of the United Kingdom Companies established in 1981 BT Group This page was last modified on 24 August 2013 at 21:46. Text is available under the Creative Commons Attribution-ShareAlike License; additional terms may apply. By using this site, you agree to the Terms of Use and Privacy Policy. Wikipedia is a registered trademark of the Wikimedia Foundation, Inc., a non-profit organization.

en.wikipedia.org/wiki/BT_Retail

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