SOUTHERN CROSS INFRASTRUCTURE PROGRAMME

Lessons Learned Report

Version: 1-00 DRAFT

Document Security: Confidential Presented by Mr. Joe Bloggs

Table Of Contents

Presented to IBID Communications Date: 2 Marc! 2"#$

Table Of Contents

contents

!eading
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%age no.
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Ba !"ro#n$ E&e #'i(e S#))ar* Mana"e)en' an$ ,#a-i'* Pro esses

&!at &ent Badly &!at &ere 'ac(ing &!at &ent &ell

% + .

A/nor)a- E(en's Te 1ni a- Me'1o$s an$ Too-s

&!at &ent Badly &!at &as 'ac(ing &!at &ent &ell

0 2
) ) )

Pro3e ' Iss#es Re o))en$a'ions Meas#re)en's S'a'is'i s

10 11 14 15

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Co%yrig!t 3 'egal 4e5am%le6

T!is re%ort7 %re%ared s%ecifically for OnPro3e '8ne'9 is t!e intellectual %ro%erty of IBID Communications. It is %rotected by co%yrig!t and it is %resented in circumstances of com%lete confidentiality. It must not be gi1en7 re%roduced7 or disseminated7 to any %erson7 %ublic aut!ority7 institution or organisation 8it!out t!e e5%ress consent of IBID Communications in 8riting. In no e1ent s!all IBID Communications be liable to anyone for s%ecial7 incidental7 collateral7 or conse9uential damages arising out of t!e use of t!is information. Many designations used by manufacturers and sellers to distinguis! t!eir %roducts are claimed as trademar(s or ot!er %ro%rietary rig!ts. &!ere designations a%%ear7 and 8!en t!e editorial staff 8ere a8are of a claim7 t!e designations !a1e been s!o8n. Ot!er trademar(s7 registered trademar(s7 and ser1ice mar(s are t!e %ro%erty of t!eir res%ecti1e o8ners. Co%yrig!t 4c6 2"" IBID Communications. .ll rig!ts reser1ed. Originated in .ustralia.

Sout!ern Cross Infrastructure Programme

Ba !"ro#n$

Brief outline of any bac(ground to t!e Pro:ect / 4business / %olitical6 conte5t. Include brief outline of rationale7 8!o commissioned by7 dri1ers etc. &!ere does t!e %ro:ect fit 8it!in 8ider %icture;
Con'e&' S'a!e1o-$er In'erna- En(iron)en'

International Political 'egal/-egulatory +conomic Tec!nological Socio<cultural

Com%etitors Customers Su%%liers Strategic .llies -egulators

O8ners +m%loyees

Board of Directors Culture

Sout!ern Cross Infrastructure Programme

Ibid communications

E&e #'i(e S#))ar*

Pro1ide a brief #<2 %age summary of t!e lessons learnt. Ma(e t!is section count as some busy e5ecuti1es 8ill not get to t!e rest of t!e document. In addition to t!is %ro1ide a table summary of recommendations identifying 8!o is t!e o8ner.
Re7 >-<""# Ti'-e -educe $ 8ee( :ob ad1ertising float time to 2 8ee(s O:ner >- Director Priori'* #

Sout!ern Cross Infrastructure Programme

Ibid communications

Mana"e)en' an$ ,#a-i'* Pro esses

&>.T &+,T B.D'@

&!en com%leting t!is section7 you s!ould dig dee%er t!an :ust describe 8!at 8ent badly. .s( 4and ans8er6 all t!e (ey 9uestions: Process ,ame 4t!at 8ent badly6

&!at e5actly 8ent 8rong 4%ro1ide a detailed narrati1e6 &!y did it go 8rong 4your analysis6 Is it 8ort! fi5ing; Cost/benefit analysis. If so7 !o8 do 8e fi5 it; >o8 do 8e sto% it from !a%%ening again;

&>.T &+-+ '.CAI,B

Identify 8!at %rocesses 8ere lac(ing. Process ,ame 4t!at 8as lac(ing6

&!at e5actly 8as lac(ing; &!y is it lac(ing; If missing7 refer to standard or %re1ious e5%erience to :ustify its inclusion >o8 do 8e %ut it in %lace;

&>.T &+,T &+''

@ou may !a1e notices IC1e s8itc!ed t!e order of t!ese t!ree sections to %ut D8!at 8ent 8ellE at t!e end. Ty%ically I find managers 8ant to (no8 t!e bad ne8s first < 8!at 8ent 8rong7 8!at could !urt t!em7 or 8!o t!ey s!ould be !urting. Plus its al8ays nice to end on a %ositi1e

Sout!ern Cross Infrastructure Programme

Ibid communications

A/nor)a- E(en's

>ere is your c!ance to document t!e e1ents t!at !ad a direct and tangible im%act on your %ro:ect %lan7 budget and timeline resulting in a de1iation from your initial agreed %lan. T!e e1ents are as 1aried as t!ey are random. Some e5am%les could be unseasonal 8eat!er7 C+O s!oc( retirement7 mar(et cras!7 %o8er failure7 1irus attac( or e1en somet!ing as sim%le as a stoc( recall. &!ile listing your abnormal e1ents7 donCt forget to address t!e follo8ing considerations.

>o8 did it im%act your %ro:ect; Time7 cost7 9uality. &!y 8asnCt it considered as a ris( and mitigated; >o8 can it be a1oided ne5t time;

Sout!ern Cross Infrastructure Programme

Ibid communications

Te 1ni a- Me'1o$s an$ Too-s

Part of a lessons learned is to assess your tec!nical met!ods and tools. .gain7 using t!e same a%%roac! as t!e Dmanagement and 9uality %rocessesE loo( at your met!ods and tools.

&>.T &+,T B.D'@

&>.T &.S '.CAI,B

&>.T &+,T &+''

Sout!ern Cross Infrastructure Programme

Ibid communications

Pro3e ' Iss#es

T!ere are many 8ays to analyse %ro:ect issues7 !ere are some suggested 8ays:

&!at 8ere t!e to% #" issues faced by t!e %ro:ect; &!at 8as t!eir im%act; .bility of t!e %ro:ect to identify issues .bility of t!e %ro:ect to close issues &!at areas of t!e %ro:ect suffered t!e most/least issues; &!y; &!at areas of t!e %ro:ect suffered t!e most !ig! %riority issues; &!y; &!at issues remain o%en; &!y;

Sout!ern Cross Infrastructure Programme

#"

Ibid communications

Re o))en$a'ions

>ere is your c!ance to document your recommendations for c!ange. In your descri%tion7 (ee% your language clear7 concise and to t!e %oint. Identify a clear o8ner and estimate to t!e best of your ability a %riority. .t t!e t!e end of eac! narrati1e7 %lace your recommendation 48it! reference6. Gor e5am%le: Paragra%! describing %rocess/met!od/tool being recommendation for c!ange and 8!at t!e recommendation is. Paragra%! describing %rocess/met!od/tool being recommendation for c!ange and 8!at t!e recommendation is. Re o))en$a'ion: Reduce 4 week job advertising float time to 2 weeks [HR-001] Ginally7 summarise your findings in a table and %lace a co%y in t!e e5ecuti1e summary section at t!e start of t!is document.

Sout!ern Cross Infrastructure Programme

##

Ibid communications

Meas#re)en's

Meaningful measurements 8it! meaningful analysis is t!e (ey !ere. 'oo( at duration and effort ta(en to com%lete 8or( %ac(ages and %roducts. Benc!mar( %erformance against %re1ious %ro:ects if t!e information is a1ailable.

Sout!ern Cross Infrastructure Programme

#2

Ibid communications

S'a'is'i s

.gain loo( at your %ro:ects ability to ensure 9uality. &!at re1ie8s 8ere conducted; >o8 many and of 8!at se1erity 8ere t!e errors found;

Sout!ern Cross Infrastructure Programme

#0

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