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Tatkal Booking
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2. Can I select ladies or general quota along with tatkal quota?
A. Ladies and general quota cannot be opted for along with Tatkal quota.
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3. How can I use the internet reservation facility to book Tatkal quota?
A. You have to select the Tatkal check box in the 'Plan my travel' page along with other details for
booking tatkal ticket. For some tarins/class/locations Tatkal quota maynot be available .Please
check the availability before proceeding further.
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4. What are the concesions available in Tatkal scheme?
A.No concession is allowed in Tatkal Booking.
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5. How much extra should I pay for my ticket?
A.
Class Tatkal Charges
Non –Peak season Peak season
Journey between 1st Feb. Journey between 1st
and 31st Mar. Apr. and 31st July
Journey between 1st Aug. Journey between 1st
and 31st Aug. Sept. and 31st Jan.
2 AC 200 300
3AC 200 300
AC CC 75 150
SL 75 150
http://www.irctc.co.in/TatkalFaq.html 10/2/2009
Frequently Asked Questions Page 2 of 2
Note:-Trains and classes with average utilization of 80% and above from April to September shall
be realized uniform tatkal charges applicable for the peak period.
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6.When I can book a tatkal I-ticket and e-ticket ?
A. Tatkal tickets can be booked upto two days in advance.
Tatkal e-ticket can be booked for selected trains two days in advance upto chart preperation.
E-tickets can be booked on the opening day from 8.00 am onwards.
eg- If - today is 1st august,3rd August will be the opening day.
Ticket booking starts from 8 AM for the opening day.
For journey on 1st August,2nd August,E-ticket booking starts from 5 AM onwards.
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7.Can I book tatkal ticket from all locations?
A. Tatkal tickets can be booked only from source station to destination station and from remote
station having Tatkal quota to destination with boarding facility from intermediate station. For some
trains/class/locations Tatkal quota may not be available. Please check the availability before
booking.
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8.Can I book tatkal I-ticket to all places of delivery provided in irctc site?
A.No, Tatkal I-Tickets cannot be booked. Only Tatkal E-Tickets can be booked.
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9. What are the rules for cancellation?
A.A flat refund of 25% of total fare charged on ticket,excluding Tatkal Charges is granted on
cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule
departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the
schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket
cancellations,charges will be deducted as per existing Railway rules.
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10. How can I get in touch with IRCTC?
A. You can reach us at care@irctc.co.in.Do contact us at 24X7 Hrs. Customer Support at 011-
23340000, MON - SAT(10 AM - 6 PM) 011 - 23345500/ 4787/ 4773/ 5800/ 8539/ 8543, Chennai
Customer Care 044 - 25300000
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http://www.irctc.co.in/TatkalFaq.html 10/2/2009
Procedure for Cancellation of tickets booked on the Internet Page 1 of 4
Passport
PAN card
Driving License
Photo identity cards issued by Central/State Government for their
employees
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http://www.irctc.co.in/etktfaq.html 10/2/2009
Procedure for Cancellation of tickets booked on the Internet Page 2 of 4
http://www.irctc.co.in/etktfaq.html 10/2/2009
Procedure for Cancellation of tickets booked on the Internet Page 3 of 4
http://www.irctc.co.in/etktfaq.html 10/2/2009
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10. Can I book break -journey ticket?
A.Presently this facility is not available for internet tickets
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11. Can I book student/other concession ticket?
A. No This facility is not available for e-Ticket and I-Ticket.
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12.What is Tatkal Ticket?
A.Click Here To Know About Tatkal Booking on irctc.co.in.
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13.How much extra should I pay for my e-ticket?
A. IRCTC levies a service charge of Rs.10/- (Second/Sleeper) and RS.20/- (Higher
Class) for the first passenger and an additional RS.5/- for every subsequent
passenger upto a maximum of Rs.25/- (Second/Sleeper) and RS.40/- (Higher Class).
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IRCTC Mobile Page 1 of 14
IRCTCmobile FAQs
01. What is IRCTCmobile?
02. How does the railway ticketing through IRCTCmobile work?
03. What are the prerequisites for getting IRCTCmobile?
04. How do I know if my mobile is Java enabled?
05. Where do I check my phone’s model number?
06. What is GPRS?
07. How do I get GPRS service?
08. What are the charges for GPRS service?
09. How quickly can I get my GPRS service activated?
10. Telco providers offers multiple GPRS plans. Which one should I subscribe to use
IRCTCmobile?
11. What are the benefits of using railway ticketing service through IRCTCmobile?
12. What are the features related to railway ticketing available through the
IRCTCmobile?
13. Do I need to be registered to use the IRCTCmobile?
14. What are the steps for getting the IRCTCmobile service on mobile?
15. How do I register for the railway ticketing application IRCTCmobile?
16. How do I download the IRCTCmobile?
17. How do I activate the IRCTCmobile?
18. Can I change my IRCTCmobile PIN?
19. How can I change my IRCTCmobile PIN?
20. What if I forget my IRCTCmobile PIN?
21. What if the IRCTCmobile gets locked?
22. How do I navigate through the IRCTCmobile?
23. Can I use debit cards or any other payment instruments?
24. Can I have multiple payment cards?
25. Will my credit card information in the IRCTCmobile be safe?
26. How do you ensure the safety of my credit card information?
27. How much will I be charged per transaction done through IRCTCmobile?
28. Are transactions made through IRCTCmobile secure?
29. What is IRCTC Login and password?
30. How can I add passengers to the passenger list?
31. How many passengers can be added to the list?
32. How do I view the passenger list?
33. How do I edit the passenger details?
34. How can I delete the passenger details?
35. Can I add a passenger while booking?
36. Can I edit the details of the passenger while booking?
37. How do I book my ticket using the IRCTCmobile?
38. How far in advance can the ticket be booked?
39. Can I make a reservation for anyone?
40. Can I book for all destinations through IRCTCmobile?
41. What if I do not receive an I-ticket through the mail?
42. How many tickets can I book using the IRCTCmobile?
43. How many I-tickets can I store on my mobile?
44. How do I view my stored I-tickets on the IRCTCmobile?
45. What if I just want to obtain train schedules without making a reservation?
http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 2 of 14
46. How can I cancel or get the refund of the ticket booked through the IRCTCmobile?
47. What if I lose my mobile?
48. What if I change my mobile or Mobile number?
49. If I change my handset will my I-tickets stored on my old handset be available on
my new handset?
50. Can anyone else use my IRCTCmobile?
51. Why should I synchronize the IRCTCmobile?
52. How do I synchronize the IRCTCmobile?
53. What if the GPRS connection breaks while I am booking the ticket?
54. What if the GPRS connection breaks after I have entered the card details?
55. What if my mobile goes off because of low battery while booking the ticket?
56. What if I receive a call or SMS while booking the ticket?
57. While downloading, I get a message saying "Un-trusted Application". What should I
do?
58. Does IRCTCmobile have a similar appearance on all phones?
59. What is IRCTCmobile Lite version?
60. What are the features available on IRCTCmobile Lite version?
61. Will IRCTCmobile work on CDMA mobile connections like TTSL, TTML, Reliance,
MTNL Garuda, BSNL WLL?
62. After entering mobile number on the IRCTC website, I did not receive the SMS?
63. How do I recommend this application to my friends?
01.What is IRCTCmobile?
IRCTCmobile is a unique secure transaction solution residing on your mobile phone, which allows
you to book railway tickets from anywhere and anytime. The IRCTCmobile has an attractive and
user-friendly interface to facilitate easy navigation and has capability to book tickets in real time
and store tickets details, making it an ideal ticketing solution.
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Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post which
you can download and install IRCTCmobile on your java-enabled mobile phone. You can start booking railway
tickets through your IRCTCmobile and pay through the credit card/ cash card.
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 3 of 14
Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.
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The model number is generally printed inside the phone where the battery is placed. The same could also be
found in the user manual provided along with the phone. Some mobiles provide options to display the model
number.
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GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications
system, which allows internet browsing on a mobile phone as well as connecting to data services.
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10. Mobile operator offers multiple GPRS plans. Which one should I subscribe to use IRCTCmobile?
Railway ticketing through IRCTCmobile will work on all the GPRS plans of various mobile operators.
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11. What are the benefits of using the railway ticketing service through IRCTCmobile?
http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 4 of 14
You can now book your tickets from anywhere and at anytime using your IRCTCmobile application residing on
your mobile phone. It gives you an increased convenience through a secure, real time ticketing services.
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12. What are the features related to railway ticketing available through the IRCTCmobile?
Presently, railway ticketing is the only service available through IRCTCmobile and the following features are
available:
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Yes. You need to register yourself with IRCTC for using the IRCTCmobile or from the web site
www.irctc.co.in
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14. What are the steps for getting the IRCTCmobile service on mobile?
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15. How do I register for the railway ticketing service through IRCTCmobile?
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 5 of 14
In FAQ 15, post registration, user receives a service SMS (WAP SMS) containing a link:
1. User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the
WAP SMS
2. This will result in downloading of the IRCTCmobile application
3. The application will prompt the user to ‘install’
4. User selects ‘Yes’ to install the application on to the mobile phone
5. Once installed, IRCTCmobile icon will appear on the phone menu/games/application/my
own folders.
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Please follow the steps given below to activate IRCTCmobile on your mobile phone:
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1. Login to IRCTCmobile
2. Go to options and select ‘Change PIN’
3. Enter old PIN, followed by the new PIN and select OK to change PIN.
4. A message is displayed once the PIN is changed successfully
5. Select ‘Back’ to return to the main screen
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In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked. To unlock
refer FAQ 21.
http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 6 of 14
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IRCTCmobile gets locked on three successive incorrect PIN entries. 'Your IRCTCmobile is locked’ message will
be displayed. Follow the procedure mentioned below:
1. Call the IRCTC customer care and request for unlocking the IRCTCmobile
2. Provide the required information for verification of identity
3. You would receive an unlocking code from the IRCTC customer care
4. Select ‘Unlock’ on the IRCTCmobile
5. Enter Unlocking code and set new PIN for IRCTCmobile
6. IRCTCmobile connects to the server to unlock IRCTCmobile
7. IRCTCmobile is unlocked successfully. Press ‘Ok’ to return to the main menu
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1. Shubh Yatra: Presently this service is not available on the mobile.Visit www.irctc.co.in for
details
2. Tourism: Presently this service is not available on the mobile.Visit www.irctc.co.in for
details
3. Offers: Presently this service will is not available on the mobile.Visit www.irctc.co.in for
details
4. Booking: This menu contains all the features which have been mentioned above
5. The main screen has the ‘Options’ menu, which consists of:
Sync
Change PIN
Move Icon
Upgrade
About
Exit
Select any item by pressing the ENTER key or Joystick on the phone, or by selecting
menu.
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No, you cannot use your debit card or direct bank debit.
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Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 7 of 14
The credit card information in the IRCTCmobile is transmitted in an 128 bit encrypted format that can’t be
retrieved by anyone.
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27. How much will I be charged per transaction done through IRCTCmobile?
The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobile
operator will additionally charge for the GPRS as per the subscribed GPRS plan.
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Transactions made through the IRCTCmobile are completely secure. IRCTCmobile has built in features at every
level that make it nearly impossible for anyone to break through the security net. The transmitted data is
encrypted, and even the data stored on the mobile is in an encrypted format.
1. Privacy - Information sent from one party to the other is completely confidential
2. Integrity - Information sent from one party to the other cannot be altered without
detection
3. Authentication - Verification of both party’s identities
4. Non-repudiation - All messages between both parties are signed, ensuring an auditable
record of the transaction.
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You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTCmobile
(This may not be available on all mobile handsets) or by visiting www.irctc.co.in. By default the mobile will
have Guest Login and password for IRCTC. With this login and password you will be able to do everything
related to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTC and
login to IRCTCmobile with your IRCTC login ID and password.
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30. How can I add passengers to the passenger list stored on the mobile?
On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to
http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 8 of 14
The procedure for adding passenger details to the passenger list is:
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On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to
lack of sufficient memory you can add a limited number of passengers.
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 9 of 14
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Yes, you can add passengers while booking your ticket. Follow the steps given below:
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Yes, the steps to edit the passenger while booking are as follows:
1. Select the ‘Reservation’ icon in IRCTCmobile & select the train for travel.
2. Add the required passengers from the list
3. Select ‘Edit’ from ‘Options’ to edit any of the selected passengers
4. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
5. Passenger name will appear in the list
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1. Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three
characters of city or city code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.
2. Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’
3. Select the ‘Class’ from ‘Option’
4. Select the ‘Date of Journey’
5. IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’
b) Select ‘Train details’ from Options to view the details
6. After confirming the Itinerary review, Select ‘Book’
7. After reading the disclaimer, Select ‘Next’ in Options
8. Select ‘Passenger List’ to add passengers. Alternatively, Passenger details can be added
by selecting ‘New Passenger’ from Options
9. Select the desired check boxes against passenger names and Select ‘Add to Ticket’
10. Select ‘Next’
11. Enter the mailing address where the ticket has to be delivered
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IRCTC Mobile Page 10 of 14
12. Enter the credit card details or cash card account no. and select ‘Continue’ from Options
13. Enter ‘CVV’ or cash card PIN. and Select ‘Next’
14. Select ‘Book Now’
15. An I-ticket* with itinerary details is displayed and stored on the IRCTCmobile. I-ticket will
be sent to the mailing address * Only I –tickets can be booked from the mobile phones. I
–ticket is delivered to the passenger through courier at the postal address provided by the
IRCTCmobile user. The user cannot take print out of I- ticket.
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Through IRCTCmobile, you can book a train up to 90 days in advance and 2-3 clear days in advance excluding
the date of journey.
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If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the status
giving relevant ticket details. You can also mail at care@irctc.co.in. Alternatively you can track you ticket by
entering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next
day of booking the ticket. You can contact your local Overnite Express courier office, produce proof of identity
along with transaction ID and PNR number and collect your ticket.
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42. How many passengers in a ticket can I book using the IRCTCmobile?
You can book a maximum of 6 seats at a time (adults and children included) using the IRCTCmobile.
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The number of I-tickets that can be stored on the mobile depends on the phone’s memory.
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 11 of 14
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45. What if I just want to obtain train schedules without making a reservation??
To obtain only the train schedules, simply follow the steps of FAQ- 37
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46. Can I cancel or get the refund of the ticket booked through the IRCTCmobile?
The cancellation of the ticket can’t be done from the IRCTCmobile. For cancellation you have to follow normal
procedure of cancellation over the counter. The refund money will be credited back electronically to the same
credit/cash card which has been used for booking tickets. The refund may take around 1-3 days from the date of
cancellation.
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If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download procedure
as mentioned in FAQ 16 and FAQ 17. Please ensure that you have deleted the IRCTCmobile application in the
old handset.
If you change the SIM, please delete/remove your old IRCTCmobile application form the phone and follow steps
in FAQ 16 and FAQ 17.
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49. If I change my handset will my I-tickets stored on my old handset be available on my new handset?
Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.Q 48)
http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 12 of 14
all the details will be available in the IRCTCmobile on the new phone.
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53. What if the GPRS connection breaks while booking the ticket?
If GPRS connection breaks while booking the I-ticket, IRCTCmobile will display the appropriate error message.
Please select the ‘Retry’ option to try again.
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54. What if the GPRS connection breaks after I have entered the card details?
If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exit IRCTCmobile
without retrying in the following cases, the transaction will remain pending and can be completed the next time
you login to IRCTCmobile. In case any money gets deducted without the booking process getting completed, the
same will be refunded back.
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55. What if my mobile goes off because of low battery while booking the ticket?
If your mobile goes off because of low battery in the following cases the transaction will remain pending and can
be completed the next time you login to the IRCTCmobile.
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http://www.irctc.co.in/faq.html 10/2/2009
IRCTC Mobile Page 13 of 14
friend's
security.name and your name and select send. Your friend will recieve a WAP SMS. Please ensure that your
friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your Top
GPRS plan.
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57. While downloading, I get a message saying "Un-trusted Application". What should I do?
Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect the
Copyright ©2007 www.irctc.co.in All Rights
application or mobile phone. C-SAM
Reserved.
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61. Will IRCTCmobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda,
BSNL WLL?
No. Presently IRCTCmobile service is available only for GSM users with appropriate GPRS connection.
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62. After entering mobile number on the IRCTC website, I did not receive the SMS?
On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is a
special SMS containing a URL link.
Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either of
these locations depending upon your handset model. In some cases, you may need to enable the message
settings to allow receipt of this service message. For enabling the message setting, please do the following
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http://www.irctc.co.in/features12.html 10/2/2009
Features Page 2 of 2
transation.
19. Booking Hours 5.00 am to 11.30 pm 5.00 am to 11.30 pm
Max no of Bookings per
20. 10 10
month
Can more than single leg
21. No No
journey be booked ?
Can Concessions be No - Only Senior Citizen No - Only Senior Citizen
22.
booked Concession Concession
23. Can Tatkal be booked no Yes
What are the Quotas that GN - General, LD - Ladies,
24. GN - General, LD - Ladies
can be booked ? CK - Tatkal Quota
Does payment made No - Only tickets available No - Only tickets available
25. confirms booking of in Booked Tickets link in Booked Tickets link
tickets ? confirms booking confirms booking
26. How to Locate the tickets ? go to Track Your Ticket go to Reprint your Ticket
If Print out of ticket is lost
during journey Rs.50/-
Duplicate ticket issued at
shall be collected as
Railway Reservation
27. What if I Lost my ticket ? penalty provided original
Counter as per normal
ID is produced - in the
Rules
absence of ID you will be
treated Ticket less traveler
http://www.irctc.co.in/features12.html 10/2/2009