Corporate Profile

APRIL 2014

Beginnings

Our business began in 1999, specializing in selling genuine software products. Through us, our clients have been able to obtain substantial cost savings by getting the right software licenses to match their needs. Our business model is showcased in the text book Business Strategy in Asia, the Case Book (Second Edition), Heracleous et al, 2003. In the past decade, weve also won numerous awards from IT powerhouses Microsoft, Symantec, Adobe, and Autodesk.

Timeline 2002 2003 2003 2005 2007 2008 2010 2011 2012

Awards Macromedia Top Reseller (Singapore) Adobe Outstanding Sales Performance (Singapore) Symantec Top Silver Partner (Singapore) Microsoft Top Value Added Reseller (Singapore) Symantec Top SMB Partner (Singapore) Symantec Top Commercial Partner (Malaysia) Autodesk Top iVAR (Singapore) Symantec Top SMB Partner (Malaysia)

Even though we continue to be sought after by small and mid-sized businesses and nonprofit organizations for our software licensing expertise, we expanded our portfolio of offerings to include IT services, support, and computer hardware and peripherals in 2005.

Our Purpose

We help take your mind off IT so that you may focus on your business. Hence, the systems we deliver have to enable you to communicate, collaborate, and connect easily, quickly, and safely so that you may gain a competitive edge. Further, the consistency and level of service you get must be able to put you at ease every time you engage us.

Our Differentiation

We have regional presence.

2012 Software Exchange

When you expand geographically and utilize the services of one of our regional offices (in Singapore, Malaysia, and Vietnam), you can expect the same high standards youre currently getting. Youd enjoy local prices so that you may compete effectively against local businesses. If a gap in skillsets exists, wed be able to deploy our overseas engi neers locally to ensure your needs are fulfilled. When you wish to speak with someone familiar, the existing account manager serving you in your home country would be able to attend to you.

Our Service Categories

Our Methodology We shall approach your needs with solutions using the following methodology: 1. Assess: Determine your requirements. 2. Propose: Match a suitable solution to your needs. 3. Implement: Put a solution in place using best-of-breed, commercial off-the-shelf products, and ensure it works. 4. Assure: Provide a service warranty to assume the risk of hiccups in the new system. 5. Maintain and support: Maintain the system and provide on-going support.
4. Assure 3. Implement 1. Assess

5. Maintain and support

2. Propose Our Methodology

2012 Software Exchange

Categories Corporate network

Organizational Issues Users are frustrated with a crawling network. Staff cant share files so as to reduce duplication of work. Company doesnt have an effective way to control their users access to sensitive folders.

Network security

Companys PCs are infected with viruses even though anti-virus software is installed. Confidential information is suspected to be stolen.

Secure branch office and mobile worker connection

Mobile staff isnt able to connect back to the company server to retrieve files needed. Costs related to engaging customers in a different city are high.

Backup and recovery

Organization loses its data permanently when a computer crashes. It takes days for the recovery of a crashed server to complete resulting in huge financial losses.

Benefits We Provide Our company is able to recommend and set up a suitable network (either peer-topeer or client/server network using Windows Server) for our customer depending on the number of users and its requirements. An appropriate network would resolve file sharing and user access rights issues. Our services are backed by a 30+30-Day Service Warranty. Irregularities detected within 30 days of our system implementation would be resolved at no additional charge. After the issues are addressed, wed extend the warranty for another 30 days so that we could be absolutely sure the same irregularities dont occur again. We look at various aspects of endpoint and network security to close security loopholes. Our team is capable of setting up FortiGate unified threat management (UTM) appliances to counter external security threats. Using the right UTM appliance, were able to create virtual private networks (VPN) for our customers so that their staff can access the company server securely. Wed introduce companies to cloud services like Microsoft Office 365 that could help their sales team engage their faraway customers more frequently, at a lower cost. Our team is capable of setting up an effective backup and recovery system using Symantec Backup Exec. Wed also be able to monitor if the backups are running properly.

2012 Software Exchange

IT support and maintenance

Software licensing

Keeping an IT professional on its payroll even though the person maynt be fully utilized. Many companies struggle with managing an IT pro because theyre not familiar with their role and skills required. Companies without an IT pro face days of idle time when their systems break down because there isnt a ready IT service provider to seek help from. Company gets into trouble with the authorities because they d purchased the wrong type of software license. Some are unsure if theyre adequately licensed. Therere companies that may even have more licenses than they need, thereby wasting money.

Our company offers ready and cost effective IT support (Agile iManage+ Plan) to organizations. Clients benefit by lowering their manpower costs and management effort, and reducing their business downtime when one their IT systems fails.

We provide software licensing consultancy to organizations to help them acquire the correct licensing options thereby saving costs. Our company offers software asset management services to help organizations determine if they have the right number of licenses in place.

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Brands We Represent
Software
Popular Brands Popular Products Acrobat, Adobe Premiere Pro, Dreamweaver, Flash Professional, Illustrator, InDesign, Photoshop, Creative Suite

AutoCAD, AutoCAD LT, Autodesk 3ds Max, Autodesk Inventor, Autodesk Maya, Autodesk Revit

Windows, Office, MSDN, Visual Studio, Exchange Server, SQL Server, Windows Server, Office 365

Dragon, OmniPage, PaperPort, PDF Converter Professional

Backup Exec, Endpoint Protection, Enterprise Vault, Symantec.cloud

2012 Software Exchange

Hardware and Peripherals

Categories Popular Brands

PCs, mobile devices

Computer peripherals

Graphic tablets, 3D mice

Printers

Networking equipment

Network security appliances

Servers

Storage devices

Uninterruptible power supply

2012 Software Exchange

Customer Testimonials

You have been a good business partner to keep as you are always taking care of our back office infrastructure without having to worry about productivity and necessary upgrades. Jessie Heng, Crystal Edge Singapore Software Exchange always makes me feel at ease and comfortable with their way of business. They truly provide excellent customer service consistently throughout these years. Till now Software Exchange is the only software vendor we actively seek to fulfill our software needs, I am sure this wont change much in the future. Deng Guoliang, Dynamic Source (S) My compliments to you and your team for helping IFH Asia Pacific Pte Ltd set up office in Singapore. The meeting that you organized to discuss the requirements with me was fruitful as the execution was done swiftly by the team in setting my office network. Brian Tan, IFH Asia Pacific We are particularly happy that the project has been implemented on time and smoothly with minimal hiccups in spite of some challenging requirements. Your responsiveness and total team support has been the key in countering the usual anxieties associated with new system implementation. Tan Kim Hai, Pinnacle Wine & Spirits

Contact Us
Singapore

Nick Tham Software Exchange (Singapore) Pte Ltd Tel +65 6883 1411 Fax +65 6883 1410 Email nick@swxone.com
Malaysia

Sarah Yap Software EXC (Malaysia) Sdn Bhd Tel +60 3-2145 1280 Fax +60 3-2145 1282 Email sarah@swxone.com
Vietnam

Truong Hoang Lam Tel +84 8 3511 9465 Fax +84 8 3511 9470 Email lam@swxone.com

2012 Software Exchange