Michelle Thompson

16 Three Rivers Dr. Newark, DE 19702 302-562-7374 Michelle.D.Thompson@state.de.us

Objective
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. Skills

Excellent communication skills Ability to adapt to difficult situations Detail oriented Good organizational skills Working knowledge of Microsoft Office Software 2011- 2014 2001- 2009

Education

Masters Degree in Administration of Human Services Wilmington University, New Castle, DE GPA 3.45 B.s. Degree in Community Health Delaware State University, Dover, DE GPA 3.01

Completion of McNair Program Delaware State University, Dover, DE

2008

Career History & Accomplishments

Intern, Delaware Psychiatric Center Peer support Program at DPC is currently looking to establish quantifiable measures to track progress and collect data, The Performance Improvement Department at DPC has agreed to help Peer Support develop processes to track performance and collect pertinent data. Observe/Research all elements of the Peer Support Program. Created collection data tools, brochures, surveys and evaluations for staff. Facilitated weekly meetings discussing progress. Medical Records Technician, Delaware Psychiatric Center The Medical Records Department at DPC is a very busy department that requires both mental and physical strength. Complete admission charts and re-file. Catalog and complete discharge medical records in preparation for doctors. Comply with federal and state regulations regarding patient privacy. Worked closely with manager to gather details and verify records accurately. Handled request for records. 2014

2013-2014

Active Treatment Facilitator, Delaware Psychiatric Center Worked on the units at DPC, have plenty experience working with vulnerable populations such as: substance abusers, geriatrics, emotionally disturbed, suicidal, mental retardation and psychotic. Chose activities and lead group sessions. Note progress/problems/possible solutions. Intervenes in crisis by using appropriate therapeutic techniques. Observe/record/reported unusual behavior/significant behavior changes. Participated in team meetings to provide input on clients needs, strengths and weaknesses. Assist team with clients individual program plan.

2012-2013

Resident Assistant, Resources for Human Development 2009-2011 Assist individuals with daily living requirements. Managed significant social and behavioral challenges in a supportive and non-restrictive manner. Provided transportation and scheduling assistance for medical appointments, therapy sessions and social outings. Assist with medication. Document and account for all financial transactions. Implement and document all supports as specified in the Individual Support Plan.

Additional Information

Member, Commuter Lounge Club at DSU McNair Scholar 2008 Interned at Planned Parenthood of DE 2011 Volunteered at the Whatcoat Shelter in Dover, DE 2008

References

Mary Peart Medical Records Tech Mary.Peart@state.de.us Kris Fraser Management Analyst 302-255-2700