Cashiering at Walmart

James G. Tisch
TECM 2700.009
Contact Information: jt1257bn@gmail.com, (817)231-3814
April 30, 2014
Table of Contents iii
Table of Contents
Introduction ..................................................................................................................................... v
Beginning the Day .......................................................................................................................... 1
Clocking In.................................................................................................................................. 1
Your Register .............................................................................................................................. 1
Setting up your Money Till ......................................................................................................... 2
Devices ............................................................................................................................................ 5
Keyboard ..................................................................................................................................... 5
Action Code ............................................................................................................................ 5
Price Override ......................................................................................................................... 5
Debit/Credit/Check ................................................................................................................. 5
WIC Tender ............................................................................................................................ 5
Scanner/Hand Scanner ................................................................................................................ 6
PIN Pad ....................................................................................................................................... 6
Debit Transaction .................................................................................................................... 6
Credit Transactions ................................................................................................................. 6
Receipt Printer/Check Reader ..................................................................................................... 6
Self-Checkout ............................................................................................................................. 7
Keeping Busy ................................................................................................................................ 11
Redlining ................................................................................................................................... 11
Zoning ....................................................................................................................................... 11
Cleaning your Register ............................................................................................................. 11
Transactions .................................................................................................................................. 15
Processing and Checking Out ................................................................................................... 15
Checking out Produce ........................................................................................................... 15
Original Transactions ................................................................................................................ 15
Debit Transaction .................................................................................................................. 15
Credit Transactions ............................................................................................................... 15
Check Transactions ............................................................................................................... 16
WIC and EBT/Food Stamp ....................................................................................................... 16
WIC Transactions ................................................................................................................. 16
EBT Transactions.................................................................................................................. 16
AD Matching ............................................................................................................................ 17
Processing an AD Match Transaction................................................................................... 17
iv Cashiering at Walmart
High Stress Days and Weekends .................................................................................................. 21
NASCAR Weekend .................................................................................................................. 21
Weekends .................................................................................................................................. 21
Black Friday .............................................................................................................................. 21
Setting Up ............................................................................................................................. 22
Working the Event ................................................................................................................ 22
Ending the Day ............................................................................................................................. 25
Returns and Hangers ................................................................................................................. 25
Clocking Out ............................................................................................................................. 25
Conclusion .................................................................................................................................... 27
Glossary ........................................................................................................................................ 29
Index ............................................................................................................................................. 31

Introduction v
Introduction
Hello and welcome to Walmart. As a new associate of Walmart we will need to get you up and
running as soon as possible to understand the front end and the many tasks you will need to
complete to get the job done. This manual will do just that. It will teach you everything from
clocking in all the way through the many different steps you take for checking out a customer.
This manual is broken down into six chapters. These chapters will guide you on your way
through the busy work day and the many crazy holiday days that you will face.
Chapter one will guide you through the items and equipment that you will need to make sure you
successfully get through the day. It will also show you step by step of how to clock in and out
whether it be for lunch or beginning and ending your shift. This chapter will also be used to help
you learn how to setup your register when you open it.
Chapter two will help you understand the many devices that you will learn to use as your days go
on at Walmart. We will discuss each item and tell you what the devices are used for. There are
many devices that you will need to use here at Walmart while you are a cashier. Chapter three
will cover what it is you are supposed to do when we arent at our busiest. This chapter will go
into detail of redlining, zoning, and cleaning your register.
Chapter four is possibly the most important chapter of them all. This chapter will cover the many
transactions that you will face as the work day goes on. This chapter will go into detail of each
transaction that you will do as well as how to complete the transaction step by step.
Chapter five will cover the days and events that will put you on edge and have your stress level
get higher. We will discuss why these days and events are so stressful, and we will help you
understand how to keep you from getting to irritated as well as how to keep from stressing out
too much.
Chapter six will cover what it is that you, as a cashier, need to do when you are ending your
shift. We will walk you through how to do returns and hangars, as well as clocking out for the
evening.
In all this manual should help you as a new cashier associate understand the basics and the many
tasks and assignments that must be completed throughout your shift for the day at Walmart.

Beginning the Day
Beginning the Day 1
Beginning the Day
In this chapter you will learn how to clock in and have a better understanding of how to set up
your register when you first open it and have a better understanding some of the equipment
better. By the end of this chapter you will have the necessary steps to help you know how to
clock in easily, setup your register properly, and use the equipment to the best of your ability.
Clocking In
When you arrive at work you go to the clock in system that is meant for anyone that works up at
the front end. Here are the steps that you need to take to successfully clock in.
1. When you get to the clock in computer
click on Electronic Time Clock
2. After that click on Scan Badge (If you
dont have your badge go to Step 6)
3. When you have successfully done step two
a message will appear asking Would you
like a front end register assignment
4. Click Yes. After that the computer will
show up with a register assignment.
5. See the CSS to approve your register
assignment
*Read these steps if you forgot your badge. Otherwise
continue your way to the next subtopic*
6. If you forgot your badge follow Step 1.
7. When you come to the next screen click
Enter ID
8. Enter the username that was given to you
at orientation and the password you
created
9. Click Sign in
10. Go see the CSS for a register assignment
Your Register
The register that you have just been assigned has many components to it that you will need to
understand in order to have a productive and successful day. The items at your register include:
Keyboard
Pin pad
Scanner
Hand scanner
Blue bag
Receipt printer/check authenticator
Cash drawer and money till
2 Cashiering at Walmart
Setting up your Money Till
At your register you will find a blue bag that contains the money needed to fill up the money till
at your newly opened register. The money till is the money holder that goes in the register
drawer and you will need to keep track of the money that is in the till because it is your
responsibility to make sure you dont run out of money throughout the day. The till is set up with
five rectangular rows that are located at the upper portion of the till these are where the bills are
placed and located. Going from left to right:
1. The largest bills which include $50 and $100 are located in this section, as well as any
checks that are to be kept or any $2 bills.
2. The second column is home to the $20 bills and nothing else
3. The third column is $10 bills (these are the one that run out the fastest)
4. The fourth column is the $5 bills
5. The fifth and final column are the $1 bills
Beneath the bill section of the till are the cups that hold the coins. There are four section for the
coins and going from left to right:
1. The first cup is for the quarters
2. The second cup are for the dimes
3. The third is for the nickels
4. The fourth is for the pennies
The money till is the cashiers number one responsibility and to make sure that you keep it filled
at all times. If it does end up becoming empty or close to it let the CSS on duty know that you
need money. After the money till is securely placed back into the register drawer you have now
successfully opened up your register and begin checking out customers and beginning the long
day of work you have ahead.

Devices
Devices 5
Devices
In this chapter you will learn about the many different devices at your register as well as self-
checkout. This chapter is used to help expand your knowledge on the items that are included in
this chapter. By the end of this chapter we hope that you now have the knowledge to use the
devices without a problem and with very simple ease.
Keyboard
The keyboard is going to be the one of the most used devices that you will use because it is
literally used for everything whether it be totaling the transaction or clicking on the payment
option the customer decided to go with. The keyboard has many keys and a lot of them being
ones you use more often than anything else. Here are some of the buttons and what it is that they
do.
Action Code
The action code button on the keyboard is mostly used when you need a money, or when you
have questions or when a customer needs assistance. Some action codes that are used the most
are:
221- Requesting a Spider Key
217- Round of Change
215- Loading Assistance
248- Training Question (This will be the one you mainly use)
227- Loan Needed
212- Money needed (you enter what you need)
Price Override
This is the button that so many cashiers despise because we use on almost everything and this is
the button you use when you have a customer who is AD matching or asking for a cheaper price
on a particular item.
Debit/Credit/Check
These buttons just like price override are used a lot, but thats also because these buttons are how
the customer pays and you need to know how they are paying in order to finish the transaction.
Debit is also used to settle EBT transactions.
WIC Tender
This button is used for any person with a WIC card which is a card that allows women who dont
have the sufficient salary to feed the newborn or infant in their life.
These are just some of the many buttons on the keyboard, but these are the ones that are used the
most throughout the day,
6 Cashiering at Walmart
Scanner/Hand Scanner
The scanner is the main feature of the register. Its what helps you get the items into bags and
help get people out who are in a hurry. The scanner uses an infrared beam that can pick up a
UPC on an item with great ease. Though not all things can be scanned with the in place scanner
on the register you also have the hand scanner. This tool helps you scan items that look too
heavy for you, as well as the customer themselves. The Hand scanner and the scanner are both
very efficient devices that help the process of getting down huge lines in a hurry.
PIN Pad
This machine is what the customer uses whether its for paying for the transaction or reloading a
gas/gift card. Here are some of the ways a customer can finish a transaction on the pin pad.
Debit Transaction
1. The customer slides his/her card
2. The PIN pad will ask if the customer would like cash back
3. Whether the customer answers yes or no it will take them to the next screen to which they
must enter their PIN
4. If the customer got cash back the register drawer will open and the display screen on the
register will tell you how much they got back
5. Hand the customer their receipt and they are good to go
Credit Transactions
1. The customer slides his/her credit card
2. The display screen on the register will say CRD
3. Press credit on the keyboard
4. If the transaction is over $50 the customer will have to sign
5. The receipt will print and they are good to go.
Receipt Printer/Check Reader
The receipt printer is the last device that gets used after every transaction, because when the
transaction process is over a receipt will print letting the customer and you know that the way
they paid was approved and they are free to go, but the receipt printer is also used to approve
checks. Here are the steps to use a check in the machine:
1. Place the check face down with the endorsement box being fed in first.
2. When the check is ready the green light on the top of the machine will turn on telling you
the check is ready to be authorized.
3. The check will be fad through the machine multiple time before asking the customer to
sign once again on the PIN pad.
4. After the customer signs the machine will then start feeding the check up and down again
printing VOID on the check
5. When the machine is done hand the customer his/her check with the receipt and they are
good to go.
Devices 7
Self-Checkout
The self-checkout machine is the easiest place to learn and will more than likely be one of the
first things that you pick up the second you start training on it. Though this machine is really
easy to learn it also has its downsides. (Image of self-check below)
Its an extra four registers you need to watch as people checkout
One is always broken or needs fixing
Customers can easily steal something if you are busy with another customer and you
cant see them
People take cart loads of items to the tiny registers
If you offer to help you get snapped at by customers a lot
This is one the major that will cause you to stress the most
Though the machine has its faults it also has its advantages.
Theyre rarely busy on the weekdays
A lot of customers hate the fact that they take up space where there could be more
cashiers.

Keeping Busy
Keeping Busy 11


Keeping Busy
In this chapter I will explain to you what it is that you are supposed to do when Walmart is super
busy and you have time between customers to get some cleaning done. By the end of this chapter
I hope to achieve the goal of letting you know what you do when there are no immediate
customers and what it means to zone, redline, and thoroughly clean your work station.
Redlining
When Walmart says redlining we mean getting out from behind the register stand and going to
the end of your register aisle. From there you stand and wait until you see a customer who looks
like they are ready to checkout. When you do see that customer you ask them if they are ready to
checkout, if they are they will follow you to your register and if they arent they will let you
know. Redlining is very important to Walmart because it lets our customers know that we are
there to serve them and that when we are standing out at the front of our lanes that we will be
happy to check them out and send them out on the rest of their day.
Zoning
Zoning is what comes after the redlining. If you are just standing at the end of your register aisle
and havent been able to help a customer take the time to clean out the racks where the snacks
and drinks are located. Sometimes customers just leave whatever it is that they had in their cart
that decided not to keep in the crevices in hope that you cant find it. When you zone make
everything look organized and clean. So if you do see something that doesnt belong in the racks
grab it and take it to returns when you are relieved.
Cleaning your Register
After you have finished a customer and you have no immediate customers waiting in line feel
free to grab the roll of paper towels that are located under your register in the alcove and grab the
cleaning spray and wipe down the scanner and the belt. When that is all done go back to
redlining.

Transactions
Transactions 15

Transactions
In this chapter we will go over the fundamentals of a transaction and how they work. We will go
over the process of scanning an item, deactivating an item that was enclosed in a case, and
through the many different transactions that you will encounter throughout the first few days. By
the end of this chapter we hope that you understand the process of checking customers, and also
know how to do the many different transactions, especially AD matching transactions.
Processing and Checking Out
The process of checking a customer out is very simple and very straight forward. When it comes
down to it its put into three simple steps:
1. Find the UPC/Barcode on the item
2. Run the item across the scanner
3. Bag the item after the scanner beeps
Transactions are very easy to process and very easy to handle.
Checking out Produce
The one thing that will take some time to get used to is memorizing the PLUs on fruits and
vegetables. There are almost 100 different PLUs that you should remember when it comes to
fruits and vegetables, but no worries if you dont know one at each register there is a fruit and
vegetable chart that give you the PLUs to all the fruit that we mainly sell, and if you come across
one that isnt in the chart just let a CSS know and they will handle it for you.
Original Transactions
What the Walmart means by an original transaction is someone who doesnt have anything
special like AD matches or WIC and EBT, but somebody who lets everything scan through and
then at the end just pays with his/hers card, check or cash.
Debit Transaction
1. The customer slides his/her card
2. The PIN pad will ask if the customer would like cash back
3. Whether the customer answers yes or no it will take them to the next screen to which they
must enter their PIN
4. If the customer got cash back the register drawer will open and the display screen on the
register will tell you how much they got back
5. Hand the customer their receipt and they are good to go
Credit Transactions
1. The customer slides his/her credit card
2. The display screen on the register will say CRD
3. Press credit on the keyboard
4. If the transaction is over $50 the customer will have to sign
5. The receipt will print and they are good to go.
16 Cashiering at Walmart
Check Transactions
1. Place the check face down with the endorsement box being fed in first.
2. When the check is ready the green light on the top of the machine will turn on telling you
the check is ready to be authorized.
3. The check will be fad through the machine multiple time before asking the customer to
sign once again on the PIN pad.
4. After the customer signs the machine will then start feeding the check up and down again
printing VOID on the check
5. When the machine is done hand the customer his/her check with the receipt and they are
good to go.
WIC and EBT/Food Stamp
WIC and EBT transactions are one of those special transactions that I mentioned earlier. These
transactions are for people who need help purchasing items because of a financial problem. In
this section of the manual it will walk you step by step for both transactions.
WIC Transactions
A WIC transaction you can tell when its coming when the customer loads a lot of the items that
are WIC approved, such as baby food, juices, certain sizes of cereal, and infant formula. These
are the steps you take to process this transaction:
1. Press the WIC Tender button on the keyboard
2. Let the customer know to put there card in
3. Let the system authorize the WIC transaction
4. A receipt will print the items that are available for the customer to purchase on his/her
card
5. Ring up all the items
6. Hit Total
7. Hit WIC Tender again
8. More receipt will print with what was used and what wasnt
9. If everything was cleared give all the pieces that printed to the customer and close the
register drawer after it pops open. If everything didnt clear continue to the next step.
10. If it didnt all clear search for the item(s) that didnt clear
11. When you find those items ask the customer if they still want the items.
12. If so complete the transaction like an original transaction.
13. If not, hit VOID and scan the item and it should take it off.
14. If the void doesnt work let a CSS know and they will help you.
EBT Transactions
An EBT transaction is little harder to know when they are coming, because an EBT/Food Stamp
transaction acts like a debit transaction, but with a few extra steps.
1. The customer slides his/her card
2. A DBT symbol should show up on the display screen of the register.
3. The customer puts in his/her PIN for the card
4. If the card has the full amount for the purchase it will print the receipt and the customer is
all set to go.
Transactions 17

5. If the card doesnt have the full amount it will print a white slip with the amount thats on
the card
6. Type in the amount that it says on the white slip
7. Hit DEBIT CARD
8. The customer will have to slide his/her card again
9. Put in the PIN
10. The amount you typed in should automatically come off leaving the remaining balance
on the screen.
11. The customer pays the remaining balance following an original transaction.
AD Matching
AD matching is one of the most frequent checkouts that you will do as a cashier. The goal
behind ad matching is to allow the customer to get the best price possible whether it be from our
stores or from another. There are rules that you need to follow when it comes to the price
matching of a customers purchases. These rules are as follows:
1. Cashiers have a $5 limit before needing a CSS to approve the change in price
2. A CSS has a $50 limit before a member of management is needed
3. The customer does not need to have the ads on them
4. Stores are to be in a 30 mile radius from the store that you work
5. Check the date on ad to make sure it has the correct date and is not outdated
Processing an AD Match Transaction
There are many steps that you must follow in order to process this kind of transaction and it does
get tedious, but once you get the hang of doing these types of transactions. These are the steps
you must follow when processing these transactions:
1. Hit Price Override on the keyboard
2. Scan the item that the customer is price matching
3. The display screen will prompt Reason Code
4. Type in the reason
2- out of store ad match
4- in store ad match
5. After you type in the reason type in the new price of the item
6. If the item is meat or produce the screen will prompt Original Price Per Pound
7. Hit Enter (the computer already knows the price per pound in the store)
8. The display will the prompt New Price Per Pound
9. Enter the amount and hit Enter
10. Continue through these steps until the price matching is complete
11. After the price matching is complete the transaction as any of the original transaction that
were mentioned earlier in this chapter
In the event that a price match sounds too good to be true dont be afraid to ask the customer if
they have the ad. If the customer doesnt have the ad on them go to the service desk and grab the
weekly ad folder. The folder contains the ads for the week that you are on and of the stores that
are in the 30 mile radius. If the item that the customer is price matching is not in the ads you
cant do the price match, but if the item is in the ad just go through with the transaction as you
normally would.



High Stress Days and Weekends
High Stress Days and Weekends 21

High Stress Days and Weekends
In this chapter we will discuss to you the busiest days and events that we have in our stores that
will make your stress levels reach there max limit. We will discuss with you how to cope with
these stresses on these specific days and events, and show you how to make sure you can handle
it properly. By the end of the chapter, we hope to help you understand the busiest days and
events that we have as well as how to cope with the stresses that come along with these days.
NASCAR Weekend
This is one of the worst weekends that you could possibly work as a cashier. When this weekend
comes around, you wont necessarily be super busy, but instead it the customers that you have to
deal with throughout the day leading up to the races. Between the sometimes crazy busy lines
and the customers with hangovers from the night before there really isnt anything to stop you
from making you stress because you dont know what a customer that is hung over or wasted can
do. To keep your stress level down on this weekend follow these steps:
1. Take deep breaths
2. Just think that its only for two days
3. If you do come across a wasted or hung over customer tell a CSS. Do NOT take things
into your own hands
The worst day of this weekend though is Sunday, the day of the race. The reason this day is so
bad is because so many people from out of state try to buy alcohol before noon and in Texas you
cant because its the law, and when you tell someone that who really wants their beer for the
races you will get yelled, but instead of getting mad back just calmly tell the customer you cant
sell them the alcohol, and if that doesnt work let management handle the problem.
Weekends
The weekends no matter what time of the year it is, you will be busy, because that is when the
customers go shopping for their weeks groceries. When it comes to it you can be really stressed
during the weekends because of how crazy it can get during the time period. On most Saturdays
you will be busy all afternoon at least four or five people deep, but when it comes to Sunday
after church lets out you wont stop for the rest of the day. This is what causes the weekends to
be stressful is due to the fact that there are so many people in the store and you really dont get
much time to breathe. Here are the steps to take in order to keep your stress level down on the
weekends:
1. When you go on breaks take the time to relax and breathe
2. Dont let frustrated customers get to you
3. Dont feel rushed
4. Take your time as you check the customer out it isnt a race
5. Periodically take nice long deep breaths
6. Just think of it as another busy day that will go by fast because of it
Black Friday
This is the biggest stress day as a cashier that you will ever feel, as well as the largest event that
occurs. Black Friday is the sales that occur the day after Thanksgiving, but for Walmart its the
22 Cashiering at Walmart
night of. This event features many electronics, toys, and many more items that go on huge sales
for ridiculously cheap prices. The stores get crammed tight with people and make this one of our
most profitable days of the year. When Black Friday does occur everyone in the store has a set of
rules that they need to follow and all cashiers get assigned a register and that is where you will
stay throughout the event.
Setting Up
Throughout the day of Thanksgiving every associate will have some part in helping set up the
store before the event starts. For the cashiers the setup is as follows:
1. Get assigned a register from the CSS
2. Help setup the barricades that help form the lines
3. Make sure you have a counterfeit pen at your register and that it works
4. Make sure you have a normal pen at your register
5. Make sure you have enough receipt tape
6. Make sure that your money till is full and nowhere near running out of money
7. Make sure you have taken your lunch before the event
The setup phase is very important to keep customers from crowding in too much and making
sure that no harm will come of anyone as the event goes.
Working the Event
The worst and most crucial of times is when the event actually starts, and also when your stress
levels will rocket through the roof. When the event does begin people will be everywhere and
filling up the entire store. As a cashier you will be nonstop busy throughout the event and you
will always be checking out someone every time you look up. As the event goes on the busier
you will and the more stressed out you will become. Customers will be flustered by the time they
get up to the register so relax and keep calm as a customer or two may yell and scream at you as
the night goes on. To keep you calm and from stressing out too much follow these steps:
1. Take calm deep breaths
2. Enjoy the fact that you are staying busy
3. Keep a smile on your face and greet every customer
4. Dont yell or snap at the customer because they are flustered
5. Have fun while you check people out, because if you dont make it fun youre going to
lose it in the end
Black Friday really is a crazy time (see the image below), but at the same time it can be fun
because you are always busy and its nonstop work.


Ending the Day
Ending the Day 25
Ending the Day
In this chapter you will learn what to do as you are finishing up your shift, as well as logging left
items, and what to do with items that the customer didnt want. In this chapter you will also learn
how to clock out just like how you did when you clocked. By the end of this chapter you will
know what to do with left items as well as how to sort the items that customers didnt want and
what to do with the left hangers from the clothes you removed them from.
Returns and Hangers
Throughout your shift at Walmart as a cashier you collect a number of items that someone either
didnt want, need, or forgot. When this occurs at the end of your shift you must sort the items
into the appropriate labeled bins/carts, and log any items that have been left behind by the
customer. That way if the customer calls to find out if they left their item there, the customer
service associate can look into the log and approve that they had left the item there. That way
when the customer comes back we will already have the item for them to come back and get.
Here are the steps you need to take in order to log the left item.
1. Grab the Left/Lost item log book
2. Find the UPC of the item
3. Write the UPC of the item exactly as it appears
4. Write the name of the item into the log
5. Write your cashier operator in the right column
6. Write the date of occurrence
The information that you put into this log book is very crucial and must be put in exactly how it
is on the item. The other items you collect throughout the day are the returns that customers
decide not to buy because they dont want them as well as hangers from the clothes that were
sold throughout the day.
1. Locate the department number that the item belongs
2. Place the item in the corresponding department bucket with the other returns that are
placed there throughout the day.
3. Repeat steps one and two until all your returns have been returned
4. For the hangers place them in the corresponding recycle bin meant for the hangers
5. Once all your items are put up take the basket back to the register you came from for the
other cashier to use.
Doing your returns before you leave helps the cashier that replaces you or the overnight people a
lot because it allows them to complete their own tasks that they have been assigned. This also
keeps the register from being cluttered and lets the cashier have more room to move around.
Clocking Out
Just like clocking in, clocking out is the same concept. Just follow these steps and you will be
able to handle clocking in and out for the time that you are with us here at Walmart.
1. When you get to the clock in computer click on Electronic Time Clock
2. After that click on Scan Badge (If you dont have your badge go to Step 5)
3. Click on the next page Sign Out
26 Cashiering at Walmart
4. Have a nice remainder of your day
*Read these steps if you forgot your badge*
5. If you forgot your badge no worries. Follow Step 1.
6. When you come to the next screen click Enter ID
7. Enter the username that was given to you at orientation and the password you created
8. Click Sign Out
9. Have a nice remainder of your day
Conclusion 27
Conclusion
In this manual we hope to achieve what the CSSs already hope to do which is to put as many
new cashiers out onto the floor as soon as possible and hopefully with this manual it will succeed
just that. This manual is meant to help the new associate understand how the front end works and
the many tasks and assignments that will be expected of them as they work for Walmart. The
manual helps guide the new trainee through the many different checkouts they will have to do
and the many different kind of scenarios in which they are placed. These will include the times
where your stress will be at its highest and when tempers run a little high in the associate as well
as the customer. By reading this manual the new trainee will have a glimpse of what is to come
and how to be a successful cashier here at Walmart.
Glossary 29
Glossary
CSS- this is the customer service supervisor. They are in charge of running the front and making
sure that the cashiers and customers needs are met throughout the day.
Action Code- This is a key that the cashier will use quite a bit because this is how you place in
orders for money, loading assistance, and help in general from the CSS
WIC- Women Infant Children is the correct name of this program. This is for families with a
baby or toddler that cant afford the items needed to keep the child healthy
EBT/Food Stamp- this a government run program for the average family that cant afford to
keep their household filled with food. This is one of the most used ways of payment at Walmart
Price Matching- this is one of the most irritating and most used way of checking out people.
The customer comes in with their ads and we give them the best deal on the item that is being
matched.
Black Friday- this is the day of or after Thanksgiving where Walmart has huge sales on select
merchandise.
Walmart- one of the most top grossing retail businesses in the world.
Redlining- this is the term used when a cashier is standing at the end of their register aisle and
when they see a customer that is ready they offer their services to them to help them get out of
the store.
Zoning- this is the term used when you look through the racks on the register aisle and collect
items that dont belong there such as meat, fruit, canned foods, etc.
Index 31

Index
check, 2, 6, 11, 15, 16, 21, 22
counterfeit, 22
CSS, 1, 2, 15, 16, 17, 21, 22, 27, 29
customer, v, 5, 6, 7, 11, 15, 16, 17, 18, 21,
22, 25, 29
end, v, 1, 2, 5, 11, 15, 21, 22, 25, 27, 29
event, 18, 22
returns, 11, 25
scanner, 2, 6, 11, 15
steps, v, 1, 6, 15, 16, 17, 21, 22, 25, 26
store, v, 17, 21, 22, 29
transaction, 5, 6, 15, 16, 17, 18