1. Client Logic Philippines v. Castro, G.R.

186070, 2011
Rank and File
Position in the Company: Coach (team Supervisor)
Brief Facts: Brief facts: Respondent is a call center agent, who was promoted to a "Mentor" position and
later on promoted to a "Coach" position. He was terminated by the BPO company where he didn't
receive any overtime or holiday pay. BPO Petitioner argues that Respondent is part of the managerial
staff, hence he is not entitled to overtime pay, rest day pay, holiday pay, and service incentive leave pay.
The Supreme Court held that a team supervisor or "coach" is not a managerial or supervisory position
hence the respondent is entitled to the payment he is demanding.

List of Duties: A "coach" is a team supervisor who is in charge of dealing with customer complaints
which could not be dealt with by call center agents, and if a call center agent could not meet the needs
of a customer, he passes the customer's call to the "coach." According to petitioners, respondent also
performed the following duties, as shown in the company's Statement of Policy on Discipline:
a. Know and understand in full the Policy on Discipline including their underlying reasons. Petitioners
themselves described respondent as "the superior of a call center agent; he heads and guides a specific
number of agents, who form a team."
b. Implement strictly and consistently the Policy on Discipline.
c. Ensure that the said Policy on Discipline is communicated to and understood by all employees.
d. Monitor compliance by employees with the said Policy.
e. Advise HR Manager on the state of discipline in their respective departments; problems, if any, and
recommend solution(s) and corrective action(s).

2. San Miguel Corp v. Layoc Jr., G.R. 149640, 2007
Managerial Position
Position in the Company: Supervising Security Guards
List of Duties:

1) Supervises the facility security force under his shift;
2) Inspects all company-owned firearms and ammunition and promptly submits report as regards
to discrepancy and/or state of doubtful/suspected serviceability;
3) Receives and transfers from outgoing to incoming supervising security guard all company
property, all official papers, documents and/or cases investigated including pieces of evidence
properly labeled and secured;
4) Physically checks and accounts for all company property within his area of responsibility
immediately upon assumption of duty;
5) Updates compilation of local security rules, policies and regulations and ensures that all his
guards are posted thereon;
6) Conducts regular and irregular inspection to determine his guards' compliance with all guard
force instructions, corporate security standards and procedures; CEcaTH
7) Passes on all official communications, requests, applications of leaves, etc. and makes his
comments and/or recommendations to his superior;
8) Systematically and continuously screens the good performers from the marginal or poor among
his guards; concentrates on teaching and guiding the latter; determines further what training
and/or skills that should be learned and submits appropriate report to superior;
9) Corrects, on the spot, all deficiencies noted and institutes corrective measures within his
authority; recommends commendations for those guards who deserves [sic] recognition for
good work;
10) Conducts an investigation of all cases coming to his attention and promptly submits appropriate
report to his superiors;
11) Evaluates individual guard performance and renders efficiency reports in accordance with
standing instructions;
12) Ensures that all his guards are courteous, respectful and accommodating at all times;
13) Ensures that even those who have been found violating the facility's policies, rules and
procedures are professionally treated with courtesy and understanding to preclude
embarrassment and humiliation;
14) Ensures the maintenance of [a] logbook of all incidents, communications, personnel and
materials' movements;
15) Responds to all calls for assistance;
16) Conducts continuing physical checks of the facility's critical and vulnerable areas;
17) Obtains critical security information and passes it on to his superiors;
18) Assesses the need for extra guard service requirements;
19) Continuously monitors the personal needs and problems of his men to his superiors;
20) Acts as Detachment Commander in the latter's absence;
21) Responds to emergencies and activates the Corporate Security Alerting System as appropriate;
and
22) Performs such other duties as may be required by his Detachment Commander/Plant Security
Officer.

3. Penaranda v. Baganga Plywood Corp, G.R. 159577, 2006
Managerial Position
Position in the Company: (No specific Position was mentioned): Petitioner Charlito Pearanda was hired
as an employee of Baganga Plywood Corporation (BPC) to take charge of the operations and
maintenance of its steam plant boiler.
List of Duties:
1) To supply the required and continuous steam to all consuming units at minimum cost.
2) To supervise, check and monitor manpower workmanship as well as operation of boiler and
accessories.
3) To evaluate performance of machinery and manpower.
4) To follow-up supply of waste and other materials for fuel.
5) To train new employees for effective and safety white working.
6) Recommend parts and suppliers purchases.
7) To recommend personnel actions such as: promotion, or disciplinary action.
8) To check water from the boiler, feedwater and softener, regenerate softener if beyond hardness
limit.
9) Implement Chemical Dosing.
10) Perform other task as required by the superior from time to time.
The foregoing enumeration, particularly items, 1, 2, 3, 5 and 7 illustrates that petitioner was a member
of the managerial staff. His duties and responsibilities conform to the definition of a member of a
managerial staff under the Implementing Rules.
Petitioner supervised the engineering section of the steam plant boiler. His work involved overseeing
the operation of the machines and the performance of the workers in the engineering section. This work
necessarily required the use of discretion and independent judgment to ensure the proper functioning
of the steam plant boiler. As supervisor, petitioner is deemed a member of the managerial staff.
Noteworthy, even petitioner admitted that he was a supervisor. In his Position Paper, he stated that he
was the foreman responsible for the operation of the boiler. 36 The term foreman implies that he was
the representative of management over the workers and the operation of the department. 37
Petitioner's evidence also showed that he was the supervisor of the steam plant.