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Competency Assessment Questionnaire

This document provides a rating scale for assessing competencies across 5 levels: basic, developing, advanced, and leading. It then lists 15 competencies and provides 1-5 indicators for rating performance for each competency. The competencies include strategic thinking, nurturing innovation, communicating with impact, building organizational capability, client service excellence, business health and results, building partnerships, and working with differences. For each competency, the indicators describe increasing levels of demonstration from basic to leading.

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2K views2 pages

Competency Assessment Questionnaire

This document provides a rating scale for assessing competencies across 5 levels: basic, developing, advanced, and leading. It then lists 15 competencies and provides 1-5 indicators for rating performance for each competency. The competencies include strategic thinking, nurturing innovation, communicating with impact, building organizational capability, client service excellence, business health and results, building partnerships, and working with differences. For each competency, the indicators describe increasing levels of demonstration from basic to leading.

Uploaded by

kurutala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
  • Competency Assessment Overview: An overview of the competency assessment categories, detailing various levels from Basic to Leading across different areas of focus.

Basic - 1 (Does not

demonstrate the behavior)


Developing - 2
(Demonstrates the behavior on
some occasions)
Advanced - 3 (Demonstrates
the behavior on most
occasions)
Leading - 4 (Consistently
demonstrates the behavior
on all occasions)
Strategic Thinking
1 Prioritizes tasks based on understanding of functional goals
2 Keeps himself/herself updated with latest trends in the industry
3 Takes the intiative to improve existing performance
4
Works with the team to set individual goals in line with functional
goals
5
Monitors the work of the team to ensure alignment with functional/
departmental goals
Nurturing Innovation
1
Is willing to experiment with new ideas & processes (within
framework)
2 Adjusts his/her way of doing things to be more effective
3 Is open to new ideas and suggestions from others
4
Leverages networks to keep himself/herself updated with best
practices in the industry
5 Constantly attempts to enhance existing processes within the team
Communicating with Impact
1 States views clearly and consistently
2 Escalates issues in order to ensure timely resolution
3
Asks appropriate questions in order to find out others' views and
check their understanding
4 Builds consensus among differing opinions within the team
5 Has open and candid discussions with the team
Building Organizational Capability
1 Proactively seeks feedback on self from others
2 Takes the initiative to share work-related experience with peers
3
Shows willingness to learn from others & applies the learning in
various situations
4 Provides guidence, suggestions to the team to develop on the job
5
Ensures new team members are inducted and integrated into the team
seamlessly
Client Service Excellence
1 Driven by focus on results & the client
2 Acts promptly to resolve customer concerns
3 Strives to view the situations from the point of view of the client
Competency Assessment Questionnaire
4
Takes the initiative to take feedback from the customer about
service/quality of products & acts on it
5
Regularly checks with the client to ensure client satisfaction is
maintained at the highest level
Business Health & Results
1 Remains focused on the goals despite obstacles
2 Consistently achieves his/ her targets with minimal supervision
3 Ensures existing processes are followed with no deviation.
4 Sets challenging goals for the team
5 Creates & communicates a growth agenda for the team
Building Partnerships
1
Takes the effort to build rapport with co-workers within & across
teams
2 Seeks opportunities to help & support others in the team
3
Utilizes skills of other team members to deal with day to day
challenges
4 Ensures effective relationships within the team are maintained
5
Helps the team members to develop their own networks by
introducing them to significant members in the organization
Working with Differences
1 Demonstrates openness to change
2 Works effectively with people from diverse backgrounds
3
Shows an inclination to learn about other (cultures, backgrounds,
customs etc.)
4
Suspends judgement until enough information about the
person/situation becomes available
5
Proactively shares knowledge and experiences about diversity with
team members

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