Standard Operational Procedures 161208

Management and Operation of Lattakia Container Terminal
STRICTLY CONFIDENTIAL

STANDARD OPERATIONAL
PROCEDURES OF THE
CONTAINER TERMINAL

LATTAKIA CONTAINER TERMINAL
STANDARD OPERATIONAL PROCEDURES
Page 1
INDEX
I) VISION 3
II) ORGANISATIONAL STRUCTURE OF LATTAKIA CONTAINER TERMINAL (LCT) 4

COMMUNICATION WITH LCT 5
1. Contact details - terminal 5
2. Pre arrival communication related to vessels 5
3. Contact details - users 6
4. Information to be provided by users 6
STANDARD INFORMATION 8
GATE OPERATIONS RECIEVING 14
1. The users (Line, Operator, Hauler, Forwarder) 14
2. The planning department 14
3. The Gate unit 15
4. The security Staff 16
5. Truck Driver 16
GATE OPERATIONS DELIVERY 17
1. The User 17
2. The staff of the IN Gate Unit 17
3. The security staff 18
4. Truck Driver 18
BERTH PLANNING 19
1. Users (Lines/Agents/Operators/Masters) 19
2. Wharf Staff 19
3. Vessel Planners 19
4. Berth Planner 20
YARD PLANNING 21
1. Users 21
2. The vessel planners and container Control unit 21
3. Yard Operations staff 22
4. Yard Planners 22
VESSEL PLANNING 25
1. Users 25
1. Berth Planner 26
2. Vessel and Yard Operations staff 26
3. Vessel planners 26
VESSEL OPERATIONS 29


Page 2 SOP-OPS-01

YARD OPERATIONS 32
1. Yard Supervisors 32
2. Interchange supervisors 33
3. Roles of Gate and wharf supervisory staff have been covered under respective sections 33
MARINE OPERATIONS 34
1. Marine Supervisor 34
2. Control Centre 34
CONTROL CENTER 36
1. Controllers 36


Page 3 SOP-OPS-01

I) VISION

1. To our valued customers

To be the best Terminal service provider to the users whilst achieving reduction of costs by
ensuring fast turn round of vessels road vehicles and trains that frequent our Terminal.

2. To the industry

Achieve the status of paperless seamless communication levels in all aspects of information
and material handling thus leading the industry to its highest level of sophistication.

3. To our employees

To be the best employer in the industry ensuring cordial relationship between management
and employees in an environment where training and motivation would allow everyone to
achieve career enhancement.

4. To the Company and shareholders

To become a cost effective and profitable business entity in the shortest possible time and to
continue to be vibrant in reaching goals they set for the Terminal.

5. To the environment

To maintain working standards that eliminate damage to environment and monitoring all
aspects of operation with a view to minimize emissions within a practical margin. To be the
cleanest Port facility in the region.

6. To the country

To be the main gateway for the Syrian domestic traffic and the transit traffic to Iraq, Jordan,
Iran and Saudi Arabia playing the role of a cartelist for the economic development of the
Nation.


Page 4 SOP-OPS-01

II) ORGANISATIONAL STRUCTURE OF LATTAKIA CONTAINER TERMINAL (LCT)


Page 5 SOP-OPS-01

COMMUNICATION WITH LCT
OBJECTIVE

All those who deal with the Terminal would be able to use these guide lines so that there will be no
ambiguity or delay in contacting any party for Terminal related matters thus helping Terminal to
improve its service quality to meet customer expectations.

Parties involved

- Container Terminal Management and units dealing with various subjects
- The Users (shipping Lines, Agents, operators, forwarders, Haulers etc)

1. Contact details - terminal

The contact details of all LCT and related agencies are at Annex 1.

2. Pre arrival communication related to vessels

All enquiries related to vessels due will be available in our web portal. Any one who wishes to
know further details should call Berth Planning and any information related to vessels should
be addressed to Planning department which will be open round the clock for this purpose.
All matters related to vessels at berth the Master (or Agents):

a) Master can communicate with Head Forman who will always be on the wharf through
the stowage Clerk (Checker) on board;
b) Master or any other party can contact Terminal Control at the VHF channel (-)
dedicated to this task;
c) There will be a planner responsible for the vessel at all times who can be contacted
through Control;
d) The Terminal Operations Manager or the Duty officer can also be contacted through
Control.

All matters related to Business with the Terminal (Customers):
a) Customer service desk will be operational during Office hours;
b) Out side the normal office hours and Holidays the control Center.

* Any notification related to accidents/damages claims should be notified to the Operations
Manager or the Duty Officer who will personally investigate and deal with the follow up action.

Page 6 SOP-OPS-01

3. Contact details - users

All Local agents, Lines, Operators, Forwarders, Clearing Agents etc should provide their
respective contact details along with the names designations and the areas covered by each
person so that the Terminal will be able to contact the right person at all times.

4. Information to be provided by users

SHIPPING LINES/AGENTS/OPERATORS

Performa schedule of the vessels on regular service Monthly
Estimated throughput of the services with a break down by
Import/Export/size/MT/Full/Reefer/IMDG
Declaration of Vessels ETA- 72/48/24/12 hour based updating (Fax/E Mail)
With 24 hour notice, the summary of handling moves with crane split
Vessels discharging information /bay plans TDR (covered under EDI)
Vessels loading lists and other relevant information (stowage plans special instructions)
Dangerous/Hazardous cargo lists with IMDG details
Reefer container list with details on Temperature etc
OOG list with dimensions and whenever possible with drawings / photographs
In the case of a new vessel the ships full profile details as indicated
Terminal will provide final departure documents for all vessels which will be agreed upon
between parties. Minimum will be bay plans of loaded containers and TDR
Booking information related to MT and Full Export containers expected to be loaded on
vessels 7 days prior to arrival of the vessels
In respect of Import deliveries Customers are welcome to notify the Terminal 24 hours ahead
of the clearance. They are also encouraged to notify the Terminal ahead of vessels arrival so
that the Terminal can arrange dedicated yare stowage for quick delivery
In respect of all special/valuable containers Customers should notify the Terminal prior to
vessels arrival for special stowage / security arrangements
If any consignee wishes to take direct delivery of containers such intentions should be notified
24 hours prior to vessels arrival
In relation to customs or any other inspection of containers 08 hours notice is required.


Page 7 SOP-OPS-01

BREAK BULK OPERATIONS

The Terminal will not encourage BB operations at Container berths. However in the event the
Terminal accepts such operations following information should be provided along with the arrival
notice of the vessel.

Description of break bulk (e.g. yachts, transformer etc.)
Weight of break bulk
Dimensions of break bulk (L, W, H)
Lashing configuration (onto flat rack or vessel)
Lifting points (e.g. slung at points or lift from eyes)
Centre of gravity (if necessary)
Drawing and/or digital photography of break bulk
Position and orientation of break bulk on board for discharge to be placed for loading

Note: LCT requests that the owner / representative will be present during the launching of yachts.
This item is covered in details in our HSSE manual.

Handling of such cargoes will be subject to rules and regulations of Latakia Port Authorities and the
other relevant governmental bodies in addition to own safety rules.

Page 8 SOP-OPS-01

STANDARD INFORMATION

Administration office will be open from 08.30 to 17.30 on week days.

Operations will be based on a three shift system as follows.

Shift Timings: 0001 hrs to 0800 hrs
0800 hrs to 1600 hrs

Meal Breaks 0400 hrs to 0430 hrs

LCT will work 365X24 hours basis and the non working Holidays will be notified by circular.

In order to facilitate general communications, LCT requires the following information:

From Agency
Contact name of vessel operator
Office telephone number
Mobile number
Private telephone number
Fax number / E-mail address

From Line
Contact name of vessel planner / stowage coordinator
Office telephone number
Mobile number
Private telephone number
Fax number / E-mail address

Vessels ETA

Agents must inform LCT in writing about the ETA of vessels. This notification must be sent by the
following times:

Main Liners
Long-term forecast 3 x monthly schedule

Page 9 SOP-OPS-01

Short-term forecast weekly schedule
Immediate-term ETA

Feeders
Long-term forecast monthly sailings
Short-term forecast weekly sailings
Immediate-term ETA

Discharge Information

The following information must be included in the EDI message which must be sent to LCT not later
than 24 hours prior to the vessels ETA. If Line / Agent is not in a position to transfer via EDI, the cut-
off time for information is increased by 6 hours for each thousand (1000) units (all container
information).

List
Container number (alpha/numeric/port by port pre-fix and 7 digit number)
Line Operator of each container
Domestic or transshipment
Weight
Size / Type (By ISO Code)
Specials: OOG (by height/width/length)
I.M.O. Class and UN Number
Reefers -Temperature Degree Centigrade
Original port of loading
Last port of loading
Next port of discharge after Latakia
Final port of discharge
Containers to be rolled-over to next week
Re-cap list (by size and next port of discharge)
Outbound vessel for each container (i.e. 2nd carrier nomination)

Plans
Arrival condition (remaining on Board plus Terminal Discharge)
Arrival schematic (by size, type, OOG, I.M.O. Class)
Discharge Plan schematic


Page 10 SOP-OPS-01

Loading Information

All loading information should be available 24 hours prior to vessel arrival. The list of empty bookings
is to be confirmed by the Agent 24 planning hours before vessel ETA.

List
Container number (pre-fix and 7 digit number)
Line Operator of each container
Weight
Size
Type (by ISO Code)
Specials: OOG (by height/width/length) and cell position
I.M.O. Class, UN Number and cell position
Reefer indication and cell position
Re-stow list
Next port of discharge
Final port of discharge
Re-cap of list (by size and next port of discharge)
Empty request containers by ISO type
Port rotation of vessel

Plans
Pre-stow of loading plan (by size and next port of discharge)
Arrival condition - Bay Plan

New Vessel Information

The following information is required for any new vessel calling at LCT. This information should reach
the Terminal no later than seven (7) days prior to the first vessel call.

Full vessel specifications (including stack weight limitations)
Radio call sign
Length overall
Schematic Plans
Complete Bay Plans
Vessel profiles
Indication of combination hatches (below and above deck)
Space availability for 45 containers
Distance between containers in same bay (port to s/board)
Quantity / position of reefer positions (indication of motors to face aft or fwd any restrictions)

Page 11 SOP-OPS-01

Any I.M.O. restrictions
Maximum number of high cube containers capable of being stowed in each column both
above and below deck
Lashing/securing configuration
Twist locks - manual, semi-automatic or other
Hatch cover/rain cover arrangements (e.g. independents, hydraulic or others)
Gearless or ships cranes
Cellular / non-cellular bays
Draft of vessel - summer/winter/design
To which service the vessel will be attached
Classification Society
Flag (Port of Registry)

Information to be supplied by LCT

Main Liners
I.M.O. list - cell positions
OOG List - cell positions
Reefer list - cell positions
Diskette to vessel (departure condition)
Baplie File to Line
Complete load list by Line, size and cell position to local Agent
Confirmation of re-stow list to local Agent
Discrepancy list
Non-manipulation certificates whenever required
Ship Summary, Vessel Operations Report, Crane Productivity Report

Feeders
Confirmation of planned operations
Discrepancy list
Confirmation of re-stow cell list
I.M.O. list - cell positions
OOG list - cell positions
Reefer list - cell positions
Non-manipulation certificates for vessels calling at Italian ports
Hard copy of LCT loaded bays - loading (1 to Vessel, 1 to Agent)
Ship Summary, Vessel Operations Report, Crane Productivity Report


Page 12 SOP-OPS-01

COMMUNICATION WITH LCT

* Electronic Data Interchange (EDI)

The aim of LCT is to receive all information related to operations via electronic data
interchange through normal internet connection.

* LCT Recipient Identification

LCTs Recipient Identification name code will be notified.

All messages transmitted from any third party to LCT are to contain this relevant recipient
code where appropriate within the standard message format.

* E-mail Message Format

Shipping Lines are to send one (1) e-mail message containing one (1) EDI message
attachment per e-mail message.

* E-mail Address

Shipping Lines and / or Agents are to send EDI messages to LCTs EDI Section Internet
address will be notified.

* Information Transmitted from Shipping Line to LCT

Bayplans

BAPLIE files indicating arrival condition are requested for all vessels calling at LCT. BAPLIE is
handled by LCTs host database. (-)

BAPLIE versions supported by LCT are 1.5 and 2.0.

Stowage Instructions

MOVINS files indicating pre-stow information can be imported on LCTs SPARCS System.

MOVINS version supported by LCT is 2.0.


Page 13 SOP-OPS-01

Discharge and Loading Information

COPRAR discharge and loading orders containing full container information are imported on
LCTs host database system (--).

COPRAR version supported by LCT is 1.2.

* Information Transmitted from LCT to Berthed Vessel

Bayplans

BAPLIE files indicating load planned condition will be provided on floppy diskette for all
vessels berthed at LCT. BAPLIE export is handled by LCTs host database system.


* Information Transmitted from LCT to Shipping Line

Bayplans

BAPLIE files indicating departure condition will be transmitted for all vessels calling at LCT.
BAPLIE export is handled by LCTs host database system EXPRESS.


Discharge and Loading Information

COARRI discharge and loading reports are exported on LCTs host database system
EXPRESS. Separate Discharge and Loading Reports are transmitted upon vessels operation
termination.

COARRI version supported by LCT is 1.2.

MIS Department Tel: TBA Fax:TBA
EDI Section Tel: TBA
e-mail: TBA


Page 14 SOP-OPS-01

GATE OPERATIONS RECIEVING

OBJECTIVE

To ensure that all trucks enter the Terminal with or without container are serviced in the fastest
possible time and turned round without service failures.

PARTIES INVOLVED

1. The users (importers exporters, haulers, forwarders agents, drivers etc)
2. The staff of the planning department
3. The staff of the gate unit
4. The security staff
5. TD (Truck Driver)

1. The users (Line, Operator, Hauler, Forwarder)

All information regarding Export Full or Mt container to be delivered to the Terminal should be
notified to the Yard planning department /Gate section at least 12 hours prior to movement. Such
information should include the following.

* Container Number / size / type / and ISO code
* The seal number
* Shipping Line and container operator
* Vessel and voyage details
* Port of Discharge /Final destination
* Gross weight
* IMDG class if applicable
* Reefer required temperature (in Celsius)
* In case of OOG the dimensions and special instructions for handling
* Truck License Number
* Trucking Company
* Drivers name, license number (ISPS)

2. The planning department

All the information received from the users through web, e mail fax or Phone should be
complied into a schedule of receiving for the following shift and let the gate have pre receipt
booking information in the system

Page 15 SOP-OPS-01

Pre plan yard space according to the forecast so that the system can automatically direct the
containers to such locations on arrival
Plan for the equipment required for such operations in coordination with the yard operations

3. The Gate unit

Upon receiving a truck at the gate the Gate clerk will check booking status of the container in
the system
If the container and all the other details match with those of booking information the GC will
use the computerized gate system to issue written instructions (slip/card) which gives all the
information regarding location and directions inside the Terminal
In the event some or all information do not tally with those of booking data the GC will direct
the truck to waiting area until the Line/Forwarder/Agents clear the container for receiving
Depending on the Customs status of the container (cleared, pending or not cleared) the GC
will direct the container to the respective stacks or waiting area
The Gate supervisor will coordinate with the yard supervisory staff to ensure the turn round of
the container truck without undue delay
Where a Truck wishes to carry out double heading the GC will also check the delivery
documents for accuracy, clearance form terminal, Customs etc and use the Computerized
gate system to generate the delivery order to the yard. In such cases he will liaise with the
yard operations staff to ensure seamless transactions
In the case of a Reefer container the Gate will also advise the Electrical engineering section to
be ready to plug and check the container/cargo status through temperature checking
In respect of an OOG container the GC will alert the Yard supervision staff to check the status
of cargo, lashing and any other special items that require pre check prior acceptance. The
supervisor will check and notify all concerned to be ready to handle the special unit
The Gate clerk/Security will check the seal number of all full containers and all MT containers
will be opened at the gate to ensure they are empty
In case of all containers received a damage check will be carried out prior to receipt. An EIR
will then be created manually or through the system depending on the status of automation in
this area. Containers with minor damages will be received in this manner
If the container with cargo is noticed to be badly damaged it will be directed to the waiting area
where the Line/Agent/Operator/Shipper will participate in the survey of the container/Cargo.
Such containers will be photographed using digital camera and the data will be archived for
future reference. Beyond this it will be the responsibility of the user to process the case
In the event there is visible (minor or major) damage to the container such damage will be
recorded in EIR and the signature of the Forwarder/Hauler/TD will be taken side by side with
Terminal staffs signatures

Page 16 SOP-OPS-01

Depending on the status of the damage decision will be taken by Terminal Management
whether to receive it or not. IN case the Line/User/Agent indemnifies the Terminal it may be
accepted for shipping
In the event the damage requires special handling the user needs to provide a guarantee for
payment of additional charges for gear and labour used
The containers carrying Hazardous cargoes should have the correct stickers as per class
indicated in documents. If such stickers are not available it should not be received but notified
to the party and be directed to waiting area

4. The security Staff

The truck and the container will be checked for any suspicious items or stow away
The seal will be checked and the number will be matched with that of booking data
Traffic will be directed to the correct gate lanes as per the purpose

5. Truck Driver

Will have the container locked to the trailer on all four sides
Will open the doors in case of MT for security to check
Will tender correct documents to gate staff
Will only drive to the directed interchange area and not loiter around
Will observe all safety and traffic guide lines inside the Terminal area
Will unlock the locks once in the interchange area and wait for container to be handled by SC


Page 17 SOP-OPS-01

GATE OPERATIONS DELIVERY

OBJECTIVE

To ensure that all trucks enter the Terminal with or without container are serviced in the fastest
possible time and turned round without service failures.

PARTIES INVOLVED
1. The users (Forwarder/Consignee/Operator, Agent/haulier/Driver)
2. The staff of the gate unit IN and Out
4. TD (Truck Driver)

1. The User

Will clear all the documentation work and physical verifications etc leading to clearance of
cargo by the Terminal and Customs prior to approaching the gate
Notify the terminal in advance as far as possible the intention of clearing the container
The container Operator should release the container with cargo to the consignee
Use a vehicle that is suitable for handling of the said unit
Trucking companies will notify the terminal with all details of their trucks with driver details for
security checking

2. The staff of the IN Gate Unit

Will check the documents for all clearances required
Will check the Truck number and other ID and enter such information along with the
consignment details
Will issue computerized instructions to the truck to proceed to the interchange area or stack.
Will cause the system to generate job order to the yard staff and equipment
In case of a special container delivery GC will notify the Electrical Eng department (Reefer)
safety department (IMDG) yard operations department (oog)
Gate supervisor will coordinate with the yard operations staff to deliver the container within the
stipulated time
The staff of the OUT Gate Unit
When the truck with a laden container approaches the gate they will check the container
/Truck for accuracy of the job

Page 18 SOP-OPS-01

They will check the status of the container and issue an EIR (Follow normal procedure as
given in Receiving procedure for damaged containers)
They will collect the slip/card issued at the IN gate
Confirm exit in the system


Check the container/truck for any misdelivery
Direct traffic for safety and efficiency
Check all MT containers to ensure they are actually empty prior departure.

4. Truck Driver

Will have the container locked to the trailor on all four sides before leaving Terminal.
Will open the doors in case of MT for security to check
Will tender correct documents to gate staff
Will only drive to the directed interchange area and not loiter around
Will observe all safety and traffic guide lines inside the Terminal area


Page 19 SOP-OPS-01

BERTH PLANNING

OBJECTIVE

Meet the expectations of the shipping lines to the best level possible in ensuring berth on arrival whilst
achieving optimum utilization of berths and other Terminal resources.

Parties involved

1. Users(Lines/Agents/Operators/Masters)
2. Wharf staff(Head Forman)
3. Vessel planning staff
4. Berth Planner

1. Users (Lines/Agents/Operators/Masters)

Provide all vessel ETA and related data regularly
Provision of Performa and monthly schedules for Liners with fixed windows
Provision of crane requirement and handling volume data
Provision of information special requirements such as special /Dangerous cargo onboard
Provision of preferred berthing direction
Provision of advance intimation of immobilizations and other similar disruptions

2. Wharf Staff

Changes of crane travel limits to be notified
Actual berthing positions to be updated in respect of unforeseen changes
Unexpected issues delaying departures should be notified
When berthing the berths and the meter mark positions given should be followed

3. Vessel Planners

Continuously coordinate with BP on planned berths for ships to come
Update BP on actual handling volumes and crane splits
Update BP on any special reasons that might affect berth occupancy duration


Page 20 SOP-OPS-01

4. Berth Planner

Receive Monthly /proforma schedule from Lines/agents
Create vessel particular data base in the berth planning system
Receive updates and updating database(48 hr/24hr/12 hr/actual)
Creating weekly berthing plan on system
Refining the weekly berth plan for last 24 hours accurately
Coordinate with wharf staff and getting feed back
Update Yard Vessel and HR planning staff on berth allocation for their planning
Inform agents/Lines on berthing prospects
Coordinating with users on negotiating unavoidable delays etc
Coordination with control centre staff on booking pilots and towage services
Monitor vessel operations and update plans update users on changes
Maintaining a database for management information on ETA ATA ATB etc for calculation of
berth occupancy on long term basis
Provision of berth windows to management for new services to be attracted
Ensure that the priorities given by the Terminal management are adhered to in allocation of
berths at all times.
Update web based information portal for users so that at any time they will be able to know the
actual situation of their vessels at berth or expected to be berthed.
Any unexpected delays to be notified to all parties for remedial action
Coordinate with Maintenance and Repair to plan maintenance operations


Page 21 SOP-OPS-01

YARD PLANNING

OBJECTIVE

Assist The Terminal Management in achieving optimum utilization of limited yard space available to
provide optimum service levels to all customers and to control costs by continuous improvement of
strategies to achieve best selectivity at lowest possible sorting moves.

Parties involved

1. Users(Shipping lines Agents, Shippers and consignees)
2. The Vessel planners and container control unit
3. Yard operations staff
4. Yard planners including head of planning

1. Users
The users are expected to provide following information for the benefit of Yard Planners.
In respect of Export containers the Lines/operators should provide booking lists including:
Number of containers expected for the vessel under Container Type, Size, POD, weight
classes, IMDG, Reefer, Full, MT, OOG, special
In respect of containers to be discharged same information as above
Vessel arrival dates and times
Any special instructions on vessel loading stowage that affects yard stacks

2. The vessel planners and container Control unit

As soon as the Discharge lists Bay plans etc are in the system alert yard planner to activate
stacking plans
Pass any special instructions on vessel stowage that requires special yard arrangements
Inform YP on the number of cranes to be engaged on a ship for discharge or/and loading so
that they can plan yard to suit this
Information on special containers (OOG/IMDG/REEFR/SPE/)
Inform YP on any additional discharge of cancellations of discharge or loading
Inform of change of plans changes of berths of vessels or changes of arrivals of ships
Discuss ship planning requirements with yard planner with a view to improve stacking
arrangement to suit vessels stowage


Page 22 SOP-OPS-01

3. Yard Operations staff

Follow at all times the plans of Yard planners and directions on using yard space
Update on yard planner of any changes that happen in the yard during operations such as
break down of equipment rendering areas inactive, change of stacking due to emergency
situations, Practical requirements in allocating yard for various types of containers etc.
Assist Yard planner by physical checks to confirm actual situation
Motivating and supervising the yard equipment staff to follow stacking instructions and stow
containers in correct locations

4. Yard Planners

Collect all data related to ship discharging, Export booking and vessel arrival, crane
deployment and special requirements of all
Using historical data constitute yard planning strategies
Zoning the yard according to operational requirements so as to improve overall utilization and
efficiency
Determining Weight classes and values in coordination with the ship planners and Lines with a
view to meet the ships requirements as well as optimize yard utilization
Check the berth plan to ensure stacking is related to the berths allowing best proximity
Continuous coordination with Control to find out stacking requirements of vessels due
Monitoring balance to be discharged into yards before planning new containers in
Liaising with the ship planners to organize house keeping work in the yard before loading
operations
Ordering planning and supervision of yard physical checks
Ordering planning and supervision of yard marshalling operations
Yard marshalling in Import stacks to keep stack height minimized for better selectivity
Ensuring homogeneous large consignments are stacked together thus eliminating sorting and
unnecessary movements
Keeping the system well prepared for all incoming vessels during the shift and passing
information the next shift
Maintaining well segregated stacks for IMDG based on IMO regulations
Ensuing stacks are able to serve the number of QC each vessel will work with
Eliminate yard clashes by careful study of berth and operational planning prior to yard
allocations
Maintaining flexibility by allowing yard staff to deviate from plans in reasonable contingencies.
Minimise manual planning and use the system to optimum level
Ensure optimum utilization of yard


Page 23 SOP-OPS-01

PROCEDURE DETAILS

* Yard House keeping
Storage and upkeep of the yard is done everyday to maintain a database of information and to
ensure that customer property is in good order. In maintaining this database, cargoes are
categorized into three types:
Laden (Import/Export)
Empty (Import/Export)
Transshipment (Laden/MT)
A list is prepared for all the cargo in the yard and segregated by shipping lines.

* Match with data of Shipping Line
The data file sent by the port shall be compared to the shipping lines database of containers in
LCT.
If there is any discrepancy, an email shall be send to the sender to update the correct information.
A request for physical checking of the cargo.
If required, a physical check can be requested in this email to verify the discrepancy.

* Update changes
Update corrections and instructions from shipping lines if any.
For corrections that require physical check, correction to the system shall be done after inspection.
A request for yard inspection is sent to the yard Operations to facilitate this action.

* Yard Operations
Upon receiving the request and list of containers for physical check, the yard Ops will proceed to
locate and inspect the cargo.
After inspection, the Yard shall update corrected details in the System. If the update cannot be
done, the Yard ops shall liaise with the Yard planner to complete the update.
In the event of the corrections being wrong, the Ops shall inform the YP for reconfirmation and
further actions.

* Yard Planner
Verify and assist corrections by Operations. Check the corrections and housekeep (reorganize)
the cargo if necessary to assist loading operations. Report major correction activity and
housekeeping moves in Yard Shift Change report. This report will be used in the daily meeting for
analysis.


Page 24 SOP-OPS-01

* OPS Daily Meeting
The internal movements and correction activity is reviewed during this meeting. A general
overview of data quality between shipping lines and LCT is reviewed and corrective action
discussed.
Refer to YP shift change report for details of activities. The review shall ensure constant
maintenance of cargo.

* OPS Management
The results of the review during the daily meeting shall assist with the planning of strategies for
the yard. The management will delegate responsibility for implementation of plans and strategy.
Shipping lines are informed of their role in maintaining data quality to facilitate good EDI transfers.


Page 25 SOP-OPS-01

VESSEL PLANNING

OBJECTIVE

To plan the vessel discharge and loading operations ensuring best stability and trim condition to the
ships, best productivity to the quay operation, safest operations for the staff and smooth floor of traffic
for the yard

Parties involved

1. Users( Shipping Lines Operators agents)
2. Berth planner
3. vessel operations and yard operations staff
4. Vessel planner
5. Master of the vessel

1. Users

Provision of all data pertaining to vessels such as profiles, condition reports, basic stability and
constant information to the data bank of Vessel planning department
Updating them on vessels arrival date/times
Passing all instruction related to vessel discharge requirements prior to arrival
Passing all instructions on vessel stowage (Central planner to Terminal) including special
stowage instructions for IMDG and special cargoes
Passing information of OOG on board or to be loaded
Uploading vessel discharge. Load information as per UNEDIFACT formats through EDI link or
manual (CD/Floppy) systems
Monitoring container receiving into the Terminal and ensuring that the data provided by
shippers are correct
Providing any special formats lines require in output documents such as TDR and Bay plans
Providing arrival data (ROB/Tank conditions etc) if line expects Terminal to calculate final
stability
Providing the stowage plans 24 hours in advance for the lanner to make crane allocation and
commence work on vessel working schedules

Page 26 SOP-OPS-01

Continuous communication with the master of the vessel and planner to ensure that the
Discharge plans are sent to him and approval obtained prior to berthing so that operations can
commence without delay.

2. Berth Planner

Plan the vessel to a berth which gives best access to optimum number of cranes and best
proximity to the yard
Obtain vessel planners views on berth planning
Keep Vessel planner informed on Berth changes and berth plans
Keep vessel planner informed on berthing side of the vessel (STBD/PORT)

3. Vessel and Yard Operations staff

Should always coordinate with the Vessel planners in respect of on going operations any
changes
Should follow the plans at all times and consult planners at any time they feel the need for a
change
Since the load plans are totally dependent on the yard status at a given time yard operations
staff should ensure that no disturbances are caused to the planned stacks during other
operations

4. Vessel planners

CREATE PLANNING DATA BASE

Create a information data base on all vessels profiles calling Terminal and would call in future
Receive EDI or Hard copy or soft copy of all vessel information on individual calls
(BAPLIE/MOVINS-stowage data and shipping instructions) on normal and special containers
with specific instructions on planning of discharge and loading inclusive of OOG IMDG
information
Create the vessel call initial data in the system
Check on transmitted data and coordinate with central planner. Lines on any omissions errors
or failures
Coordinate with Container control to upload such information to the system
Check for discrepancies between stow plans and data or any other and act to correction
liaison with the operators
Upload or create loading stow plan into the system
Check with berth planner on berth of the ship and crane allocation possibilities

Page 27 SOP-OPS-01

Study the overall berth plan and plot the times of arrival of cranes and departure of them as
per total crane requirement for the Terminal
Find out the side on which the ship will berth in relation to wharf (PORT/STBD)
Study the tide table to determine vessels position to wharf and the height of profile

Work out the vessel working schedule with crane sequences using system and plan accurate
crane split- inform berth planner of this status for overall balance
Monitor load lists and stacking status with Yard planners and work with yard planner to do
house keeping in loading stacks to suit loading plan before planning stowage
Compare actual load list from the operators with Terminal list and separate containers with
held status and be alert of late arrivals
Get the final summary of loading containers
Compare this with stowage plan and coordinate with central planner and operators to correct
any errors
Prepare discharge and load plans and sequences
Double check for stack heights stack weight limits special stowage, lashing limits and other
requirements and stability conditions before confirming load plans
Dispatch plans to the central planner/master/Agents for confirmation at least 6 hour before
commencement of loading
Upon receiving confirmation of changes finalize plans and print same if needed
In the case of loading Ensure that plans are distributed to all those who need them at least 3
hours prior to commencement of loading for operational preparations
Same applied for discharging as all resources should be ready prior to berthing
Maintain a log on all events with dates and times.

OPERATIONS MONITORING

Meet the CO of the vessel on berthing and submit all plans for final approval
Amend if necessary but be confident in defending plans already approved
Redistribute changes and communicate to all concerned
Upload the final plan for operations
Monitor vessel operations and assist changes for better productivity and meet contingencies
Any additional containers to be loaded may have to be re planned and the normal plan
sequence should follow

SHORT LANDING

If any container planned to be discharged was not found or not discharged, such information
should be passed to the line and agents after thorough search on board and in yard


Page 28 SOP-OPS-01

OVERLANDED CONTAINERS

Inform the shipping Line and Master of over landed
They should be left on the quayside and followed up

If instructions are given to accept after data introduction to system they should be sent to the
yard with yard planners knowledge
If such instructions are not given the container should be reloaded into a suitable slot with the
knowledge of the CO

SHUT OUT CONTAINERS

When planned containers cannot be loaded due to some reason it will have to be returned to
yard after notifying all parties
If alternative containers are nominated by the Line they need to be re planned and loaded.
Such changes should be handled by planners and parties updated
Send amended documents to all concerned

PLANNING OF ADDITIONAL CONTAINERS

Any additional containers should be planned only after approvals of all concerned

Post vessel operations routine

* Maintain a check list in vessels file to ensure all steps are followed.

Ensure all stowage changes etc have been updated in the system
Hand over updated final bay plans and departure documents in required form(sift /hard copy)
to the master before departure
Send the final departure EDI and documents after departure


Page 29 SOP-OPS-01

VESSEL OPERATIONS

OBJECTIVE

To ensure vessel operations are carried out expeditiously and ensure terminal resources are used to
their optimum and ensure all operations are carried out under strict discipline and safety.

PARTIES INVOLVED

1. Head Forman
2. Crane operators
3. Checkers
4. Lashing gang supervisor
5. Ships duty officer

ALL TERMINAL SUPERVISORY STAFF

Should arrive 30 minutes before commencement of shift operations
Clock in arrival and be marshaled to vessels/berths
Attend the operations briefing meeting with outgoing shift
Collect all information and documents related to respective work stations
Report to work station and take over from the out going staff
Should be attired in uniform , hard hat and boots and ensure all staff working in wharf are
similarly attired
Be aware of the balance moves, Cranes on work, unresolved operational issues, figures on
discharge and load operations and any special instructions
Ensure all staff take over from previous shift and start immediately
Resolve any start up delays
Be on top of all vessel operations from commencement to completion
If a vessel is berthing during the shift ensure it is berthed accurately on the given position
Note crane travelling distances and foresee any issues related to working all bays as per
sequence
Ensure quay crane is positioned safely
Ensure safety nets are placed below the gangway before permitting staff to board the vessel
Ensure that the gearbox is lowered by the crane Operator before commencing operations

Page 30 SOP-OPS-01

Ensure that the cranes are is operating based on the sequence and without any clashes:
* Foresee crane clashes and preplan to avoid crane clash
* To balance workload and to avoid the crane clashes for all cranes amend the working
sequence as required with approval of the planners and duty managers
Whenever such changes are made alert yard staff and control center dispatchers
Ensure amended plans reach checkers who direct operation
Coordinate with the yard for smooth transfer operation without delays

SUPERVISION

* Ensure Lashing gangs work without causing delays to cranes
* Liaise with port safety and Security on relevant situations
* In the case of any accident or injury coordinate with Ambulance service to dispatch victims for
treatment
* Monitor crane performance continuously and follow up on slow down
* To ensure that Operating staff are at their work places and they do not desert
* Solve problems as they occur
* Update control centre on progress with figures
* Ensure Checkers coordinate with planners
* In case of any damage follow up on recording intimations and follow up action
* Arrange special gear and labour for handling special containers/cargoes

Coordination with vessels

Contact CO in the event of any vessel related issues such as slack ropes, stability issues,
Twist lock shortages, safety issues, any disruptions to operations due to vessels fault
Ensure that the vessels comply with Port/Terminal requirements
Accident reporting and issue of notice of liability
In the event the vessel issues such notices inform Terminal Management and investigate
incidents leading to such issues

Control of wharf operation

Identify needs to increase decrease equipment(SC or tractor trailers)
Change priority of cranes for resource allocation for better results
Ensure on the wharf handling of twist locks is done as per smart handling system with best
safety and efficiency standards
Ensure free flow of transfer equipment without keeping any hooks hanging
Ensure all workers follow safety regulations and take all precautions to avoid damages and
injuries

Page 31 SOP-OPS-01

SMOOTH HAND OVER

At end of operations ensure all handover duties to next shift staff seamlessly
Self hand over with briefing to the taking over colleague on balances of moves, Cranes in use
and times of release expected, Any unresolved operational or other issues, Documents with
up to date changes


Page 32 SOP-OPS-01

YARD OPERATIONS

OBJECTIVE

Assist the Vessel operations to achieve the best quayside performance in terms of moves per hour per
crane, to the Gates to achieve the shortest possible turn round time for trucks, to the equipment the
optimum utilization with safety and to the yard planning staff the assistance to do the house keeping
which help improve performance.

Parties Involved

1. Yard Supervisors
2. Interchange supervisors
3. Gate staff
4. Wharf supervisory staff
5. Equipment operators

1. Yard Supervisors

Should arrive 30 minutes before commencement of shift operations
Clock in arrival and be marshaled to respective yard areas
Attend the operations briefing meeting with outgoing shift
Collect all information and documents related to respective work stations
Report to work station and take over from the out going staff
Should be attired in uniform , hard hat and boots and ensure all staff working in yard are
similarly attired
Be aware of the balance moves, Cranes on work, unresolved operational issues, figures on
discharge and load operations and any special instructions.
Ensure all staff take over from previous shift and start immediately
Resolve any start up delays
Be on top of all vessel and gate related yard operations from commencement to completion
Coordinate with the yard planners at all times in changes and amendments
Positioning equipment in yards such as reach stackers and MT stackers as required
Supervision of all yard staff and equipment

Page 33 SOP-OPS-01

Coordination with control staff, Wharf staff and Gate staff on ongoing operations
Handle house keeping work from yard planning section within the time frame
Be on the look out for idle SC stackers tractor/trailers
Accident intervention and handling/reporting/investigation
Ensure all Terminal SC has priority in the stacking yard and no other vehicles enter the
stacking areas
Coordinate with the interchange supervisors in servicing Gates
Ensure the correct location of containers by SC and update changes
Report yard status after physical checks regularly

2. Interchange supervisors

Coordinate with the Gate staff in handling receivables and deliveries
Coordinate with yard supervisors and SC drivers in carrying out interchange
Ensure no road truck deviates form the designated interchange area
Service all trucks on First come first served basis with no discrimination
Coordinate with control centre in overall operations issues
Follow safety guidelines at all times as interchange operation between road trucks involve
outside personnel who have not been trained on such matters
Ensure that the containers delivered are the ones designated for the trucks concerned
Ensure received containers are stowed by SC in the right locations in yard by passing such
instructions to SC

3. Roles of Gate and wharf supervisory staff have been covered under respective
sections


Page 34 SOP-OPS-01

MARINE OPERATIONS

OBJECTIVE

To achieve berthing un berthing and shifting/warping of vessel at LCT without delays and under
strictest safety

PARTIES INVOLVED

1. Marine Supervisor and labour Manager/ Mooring crew
2. Control centre
3. Pilot /,Ships crew/Master

1. Marine Supervisor

Be on the wharf 1 hour prior to vessels arrival at berth to organize operations
Keep in constant touch with the Control centre for any marine Operations at all times
Manage and direct the mooring crew through labour managers in carrying out work related to
berthing un-berthing and warping
Ensuring that the vessels are berthed at the correct positions indicated in Berthing plans and
enduring that the cranes are able to reach all working bays of the vessels
Be on the alert for safety of men assets and environment at all times
Communicating with the Pilot and Duty officer/Master of the vessel in relation to ongoing
marine operations
Maintaining a log book on all incidents with date and time on every movement that takes place
Communicating incidents and assisting Control to keep records of main jobs and times for
Terminals records
Coordination with the Head Forman on his requirements in positioning and moving the vessels
from time to time in order to facilitate operations
Checking and ensuring that the wharf is ready with no obstacles or safety hazards prior to
berthing and sailing of vessels

2. Control Centre


Page 35 SOP-OPS-01

Follow up on Marine operations with Operations, Marine and Berth Planning sections
Communication with Navigation authorities, Pilots vessels, and agents in pre planning and
carrying out marine functions
Keeping a constant record of all operations with date/time and persons involved
Overall coordination with all parties involved
Control and manage any deviations required against berth /operational plans with approval of
Operations Manager


Page 36 SOP-OPS-01

CONTROL CENTER

OBJECTIVE

Control and manage all Terminal operations and communication activities so as to achieve the best
results for the Terminal and customer satisfaction.

PARTIES INVOLVED

1. Controllers
2. Gate operations staff
3. Yard operations staff
4. Vessel operations staff
5. Marine staff
6. Management of the Terminal
7. Users

1. Controllers

Working hours will be round the clock 365 day of the year. This section will not be
unmanned at any day or time irrespective of operations
Be equipped with all communication systems (telephone, fax, EDI,E mail VHF etc)
Will communicate with Marine and Pilots /Navigation authorities in respect of berthing
sailing warping or shifting of vessels
Will monitor and control all operations within the Terminal
Will be the centre point of communication for all Terminal personnel and users at all times
Will keep a computerized log on all operations with timing of incidents at all times
Will deal with the users in respect of ongoing operations where coordination is required to
resolve issues
Will report to Operations Manager
Will coordinate with Maintenance department on all issues related to break downs and
urgent interventions
Will take charge whenever there is an emergency situation in the Terminal and deal with
relevant parties in handling the situation

Page 37 SOP-OPS-01

Will keep up to date information on ongoing operations with facts and figures of progress
at all times
Update Management periodically on progress of operations
Alert Management on any foreseeable problems or untoward situations

Standard Operational Procedures 161208

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Standard Operational Procedures 161208

Uploaded by

Copyright:

Available Formats

Management and Operation of Lattakia Container Terminal

You might also like