Appendix 1

FULL NAME: ___________________________________.

Gender: Male ( ) Female( ) Age: ______
Email id: ________________________________ Mobile no: _____________________.
Education
High school
achelors ( ) in ________________
Masters ( ) in ________________
!h". ( ) in ________________
#ther ( ) in ________________
#ccu$ation
( ) %el& em$lo'ed ( ) Em$lo'ed
( ) %tudent ( ) House(i&e
( ) )etired ( ) Unem$lo'ed
( ) #ther
Monthl' income ().s)
( ) elo( *+,+++
( ) *+,+++-.+,+++
( ) .+,++*-./,///
( ) 0+,+++-1+,+++
( ) Abo2e 1+,+++
Questionnaire for analysis of customer perception & satisfaction on buying from sky shops
)es$ected %ir3madam
4 am 5ic6' b. !atel students o& 7.8 ..A (Mar6eting) &rom 5.7.!#""A) 9ollage o& management
studies, !AN"E%A)A, and %urat. 7he $ur$ose o& this sur2e' on :anal'sis o& customer $erce$tion ;
satis&action on bu'ing &rom s6' sho$s<. 7he $ur$ose o& this anal'sis is not $ro&essional but it is a $art o&
our stud'. =indl' gi2e me 'our 2aluable su$$ort b' $ro2iding needed data ; in&ormation in the &ollo(ing
>uestions. "ata ; in&ormation gi2en b' 'ou (ill be 6e$t strictl' con&idential ; (ill be used &or academic
$ur$ose onl'.
8ours sincerel'
5ic6' !atel
*. Ha2e 'ou e2er 2isited to an' online sho$$ing (ebsite (s6' sho$s)?
( ) 8es ( ) No
4& 'es then ho( &re>uentl' 'ou are 2isiting the sites?
( ) #nce a da'
( ) 7(ice3thrice in a da'
( ) #nce in a (ee6
( ) #ccasionall'
( ) )arel'
.. Ha2e 'ou e2er $urchased an' $roduct &rom an' s6' sho$s?
( ) 8es ( ) No
4& 'es then ho( man' times?
( ) #nce ( ) t(ice3thrice ( ) &re>uentl' ( ) regularl'
If no then only attempt question no. ! "! and 1#.
0. %ince ho( long time 'ou are bu'ing &rom s6' sho$s?
8ear: ___________ month: ____________
1. @hat t'$es o& $roducts do 'ou $urchase on the 4nternet? !lease chec6 all that a$$l'?
( ) %o&t(are
( ) oo6s ; MagaAines
( ) 9om$uter Hard(are
( ) Music, 9"s ; )ecordings
( ) 5ideos, "5"s
( ) Home Electronics
( ) 7ra2el (airlines, car rentals, hotels)
( ) 9lothing
( ) 7ic6ets (concerts, mo2ies, etc.)
( ) %er2ices (insurance, legal)
( ) #ther ($lease s$eci&')
B. "o 'ou thin6 online sho$$ing is better than traditional sho$$ing?
( ) %trongl' "isagree
( ) "isagree
( ) Neither Agree nor "isagree
( ) Agree
( ) %trongl' Agree.
C. @h' 'ou $re&er to $urchase &rom s6' sho$s?
( ) 9hea$
( ) 9on2enient3Eas'
( ) "etailed in&ormation
( ) 9om$arison bet(een $roducts is eas'
( ) !romotional o&&ers
( ) 7a6es less time
( ) !roducts 2ariet'
( ) Home deli2er'
( ) #ther ($lease s$eci&') ________________________________________
D. @hat 6ind o& &ear or hesitations 'ou &eel (hen bu'ing &rom s6' sho$s
( ) !a'ment
( ) 9ondition o& $roduct
( ) Frauds
( ) No go2ernment regulations
( ) 7echnical34nternet error
( ) #ther ($lease s$eci&') ________________________________________
E. @hich $a'ment method do 'ou $re&er most in bu'ing &rom s6' sho$s?
( ) 9redit 9ard
( ) 9ash on deli2er'
( ) online trans&er
( ) 9he>ues
/. !lease select the (ebsite(s) 'ou use to sho$ &or online or 'ou are a(are about it?
%ho$$ed A(areness
Fli$6art ( ) ( )
Ea' ( ) ( )
Homesho$*E ( ) ( )
8ebhi ( ) ( )
%na$deal ( ) ( )
Fabong ( ) ( )
M'ntra ( ) ( )
7radus ( ) ( )
FuturebaAaar ( ) ( )
u'the$rice ( ) ( )
4ndia times sho$$ing ( ) ( )
4n&ibeam ( ) ( )
Mouthshut ( ) ( )
9ra&&ts ( ) ( )
#thers _____________________________________________________
*+. Are 'ou satis&ied (ith the o2erall eG$eriences o& bu'ing &rom s6' sho$s?
( ) %trongl' "isagree
( ) "isagree
( ) Neither Agree nor "isagree
( ) Agree
( ) %trongl' Agree.
**. "o 'ou $ersonall' in&luence or recommend 'our &riends3relati2es to bu' &rom s6'
sho$s?
( ) 8es ( ) No ( ) Not sure
*.. #ther comments to(ards s6' sho$s?
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