INTERNSHIP REPORT ON PTCL Pakistan Telecommunication Company Limited,

PREPARED BY
Muhammad Asim Rashid MBA-HRM SESSION 2005-2007 DEPARTMENT OF MANAGEMENT SCIENCES
Alama Iqbal Open University Islamabad
EXECUTIVE SUMMARY His report is a necessary part of MBA degree program. Departme
nt of management sciences of
My learning experience with PTCL begins with my joining from March 28, 2006 to m
ay 01, 2006 I would like to highlight this that my experience with PTCL was very
memorable and full of HRM practices are described in relation with their functi
ons to improve performance. After
After the detailed description of PTCL's HRM practices some recommendations are gi
ven to re
INTRODUCTION
Even years into a new century, the telecom sector of world finds itself at cross
roads after
So far PTCL is the sole land line service provider of Pakistan. PTCL is the gian
t of Pakist
Pakistan is amongst one of the leading nations in the region where the telecom s
ector refor Telecom sector has emerged as the largest recipient of FDI in Pakist
an during the last few
BRIEF HISTORY Pakistan Telecommunication Corporation (PTC) set sails for its voy
age of glory In December
Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement
of quality During the last four years Pakistan's telecom sector has experienced u
nprecedented changes
It is viewed that stiff competition, squeezing profit margins and lack of invest
ment resour
Despite a difficult time for Pakistan economy, generally the telecom sector exhi
bited posit
Pursuing a progressive policy, the Government in 1991, announced its Plans to pr
ivatize PTC As telecommunication monopolies head towards and imminent end, servi
ces and infrastructure
Internship Report post-monopoly era with deregulation of the sector in January 2
003. On the
PTCL is in process of enhancing organizational and business Proficiency through
vertical in
Pakistan Telecommunication Corporation (PTC) took over operations and functions
from Pakist
Pursuing a progressive policy, the Government in 1991, announced its plans to pr
ivatize PTC
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis
for PTCL mo
PTCL launched its mobile and data services subsidiaries in 2001 by the name of U
fone and Pa
As telecommunication monopolies head towards an imminent end, services and infra
structure p
Last Year, in middle of 2005 Government of Pakistan had decided to sell at least
26 percent There have been various changes in the company due to privatization.
Such examples include
Historical Background Posts & Telegraph Dept. established Pakistan Telegraph & T
elephone Deptt. Pakistan Telecom
PTCL is currently the largest telecommunication services provider in Pakistan. I
t possesses
CURRENT SITUATION OF ORGANIZATION
After having brief introduction from past end of PTCL now we move towards the cu
rrent situa
Structure of organization Technical & operational Net work Services provided by
PTCL Financ Structure of organization
An Organizational Structure clarify the roles of personnel of an Organization an
d to determ
-
Internship Report Presidents (EVPs) like EVP (Finance Central), EVP (Marketing),
EVP (HR Ce There are also Regional Heads (General Managers) to head PTCL Region
s then come the Senior In non-gazetted staff there are Engineering Supervisors O
perations /Switching /Power plant
All the staff is recruited by the HR Department headed by SEVP HR. The HR expert
s are respo -7Internship Report MAIN OFFICES The Head Office of Pakistan Telecom
munication Company Limited is situated in Sector G-8/4,
PTCL MAIN AGENDA FOR ACHIEVING GOAL
The Pakistan Telecommunications Company Limited (PTCL), has mad an investment of
US$ 50 mil The consortium of nine leading telecom operators signed the Construc
tion and Maintenance Ag The cable design covers a distance of almost 14,000 kilo
meters and the system is likely to PTCL and the other members of the consortium
intend for this system to meet the ever growin The nine companies that form the
consortium include Bharti (India), Etisalat (UAE), France
Sher Bahadar Khan, Executive Vice President of PTCL stated that this project was
an importa
He stated that this project will also play a pivotal role to provide effective r
esilience t Earlier, the Chairman of the Interim Management Committee of the IME
WE Consortium, Mr. K P Technical & Operational Net Work
Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication
Company Li Switching Technology
There are 7 different kinds of switching technologies currently operational in P
TCL network With these different switching technologies PTCL is running its huge
network and providing
Current PTCL Network
Installed capacity Working connections Total exchanges Telephone density per 100
population 4,405,161 2962 2.9 242 154 387,490 2092 1898 4591km 127.2km 3241km
These are few basic facts about PTCL network. So taking over from posts & Telegr
aph Departm - 10 -
TECHNICAL AND OPERATIONAL MILE STONES
PTCL is continuously improving its network. During the year 2007 PTCL installed
capacity wa Computerized Fault Management System
This feature of PTCL improved network & is being used to register & rectify Land
Line Fault Launch Of IN Platform
To augment the capacity and introduce additional value added services a new Inte
lligent Net Optical Fiber Junction Access Network
To further support the launch of new services the optical fiber junction access
network has
This was the brief introduction of PTCL network now we move further and develop
our underst
SERVICES OF PTCL
Pakistan Telecommunication Company Limited not only Provides Conventional teleph
one facilit Services for Consumers
These services are basically for the common users (Individual/home users) those
use telepho New Telephone Connections:
As mentioned earlier, PTCL is presently the only telecom company, who provided f
ixed-line t Broadband
Broadband Pakistan is now available in over 167 cities/towns including Lahore, K
arachi, Isl
With the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packa
ges, you ca Calling Card Calling cards are available at all PTCL Customer Servic
e Centers, Ufone franchisees, Vfone Conference call
PTCL Conference Call is designed to enable PTCL customers to make more than one
call at one Dial-up Vfone
PTCL Vfone Connection comes with CDMA 2000 1x technology (phone model dependent
feature) wh
EVO Wireless Experience the evolution of the broadband revolution with PTCL Evo
- the ultimate solution PREPAID CALLING CARDS:
PTCL calling card is the most popular choice of millions of customers all over t
he country.
Comes in easily affordable denominations of Rs. 100, 250, 500, 1000 and 2000. Ea
sily availa How to use it: Scratch off the security coating on the indicated str
ip to get your card Pin Number.
Dial PTCL's toll free number 1010 from any digital phone. Dial 1 for Urdu & 2 for
English I
For International Call Dial 00+CountryCode+CityCode+PhoneNumber+#. E-BILL PAYMEN
T
Billing system is a part of customer services so providing connivance to its val
uable custo
The basic concept of the service is to provide billing solution to PTCL customer
. The same
Through these cards customer can pay his bill on phone. No additional charges fo
r bill paym DIGITAL FACILITIES:
PTCL offers a variety of features to digital exchange customers like: Hotlin
Prepayment Telephony Services (PPT)
With the changing trends most telecoms are diversifying their services towards P
repaid solu Target market Target market for the service can be segmented as foll
ow:
Budget conscious subscriber Subscriber avoiding bill-depositing hassles People r
equiring ca Features: Account number recharging Outgoing call pin setting Ca
out - 15 Internship Report
SERVICES FOR CORPORATE CUSTOMERS PTCL is striving hard to facilitate its valued
corporate customers at each level of service
IN BASED VALUE ADDED SERVICES 0800-Toll Free PTCL Calling Cards Domestic And Int
ernatio
VALUE ADDED SERVICES Universal Access Number (UAN) Universal Internet Number (UI
N - 16 Internship Report
Universal Access Number (UAN):
UAN (Universal Access Number) service is ideal for organizations Engaged in mark
eting of pr Voice Messaging Service: (VMS) With PTCL Messaging Service, you can
have all for (or Desired) calls recorded when you are
Security of message is ensured against eavesdropping through subscriber controll
ed password
PTCL VMS is designed for those who do not want to miss a call or Fax because tha
t can be be
Great for anyone owning a telephone or Fax, at home or business. Much more power
ful and fle - 17 Internship Report
Features Call answer Fax Messaging Notification Capacity 10 messages Free for u
PTCL Messaging Plus:
PTCL MESSAGINH PLUS is designed for small and medium business enterprises having
problems w
PTCL MESSAGING PLUS will definitely handle these problems for you. Advanced mess
aging featu Essential for time-conscious executives, frequent travelers and Prof
essional groups.
Features: Call answer - 18 Internship Report
Co- Location Centers Pakistan Telecommunication Company has taken land mark deci
sion to establish co location ce Target market IT companies Telecom data compani
es - 19 Internship Report Universal Internet Number (UIN) 131 UIN 131 numbering
scheme for internet services providers, represent exclusive code to each - 20 In
ternship Report Virtual Private Network (VPN) Communication is the secret of suc
cess in today's highly competitive market. When it comes
Digital Cross Connect (DXX) Telecommunication networks are the most important in
frastructure elements of any business t
End to end digital connectivity on digital cross connect network Country wide as
well as global coverage Flexible bandwidth to suit the requirement Be - 21 Inte
rnship Report Target market
Corporate customer Software exporters Data network operators Airlines/travel age
nci It is a near broadband experience suitable for household and small/medium si
zed organizatio Faster and clear voice Fax and data communication on a single ph
one PRI provides thirty 64 - 22 Internship Report FINANCIAL ANALYSIS
Financial analysis of any organization is very necessary for the evaluation and
assessment
In the financial analysis of P.T.C.L we will analyze some important information
about the c
Current ratio Current Ratio is an indicator to determine the short term debt pay
ing ability or the liquid
Quick ratio: Quick ratio or the acid test ratio also performs the same task as i
s performed by current r - 23 Internship Report
SUBSIDIARIES AND COMPETITORS As already mentioned, presently PTCL has to face wa
r with major competitors in mobile phone SUBSIDIRAY/PRODUCT COMPETITOR Multimedi
a & Broad Band (ISP Product)
There is about 100 competitors of product throughout the country to provide Inte
rnet servic U-fone (Cellular service provider)
There are five competitors of Ufone in cellular phone industry i.e. Mobilink, In
staphone an PTCL Calling Cards (Product) Hello Cards, Call Point Cards, Call Mat
e Cards, Global Telecom Cards. Wireless Local Loop (V-Fone)
Go CDMA, Wateen Telecom & World Call are the Fixed Wireless Telephone competitor
s of V-PTCL - 24 Internship Report BRIEF INTRODUCTION OF SUBSIDIARIES UFONE
Launched on January 29, 2001, Ufone is growing cellular operator in Pakistan. Uf
one service
U-fone has been a highly successful venture both in terms of subscriber uptake a
nd coverage Current Situation of Ufone Ufone has started Sales in all the major
cities of Pakistan which include Karachi, Lahore, - 25 Internship Report
Main Features Both postpaid and prepaid Ufone subscribers can enjoy any/ all Ufo
ne services - 26 Internship Report
Multi Media & Broad Band (Phone n Net) Formerly Paknet Limited a fully owned Sub
sidiary of Pakistan Telecommunication Company Limi 31, 2008).
The Company commenced its business in January 2000 with a balance sheet size of
over US $ 7 - 27 Internship Report COMPETITOR OF PTCL There is no meager competi
tor of PTCL in landline but with the growth of telecommunication Other players i
n Land Line industry: Operator Customers NTC 103,059 Brain Limited 7,376 World C
all 11,347 Union Communication 3,500 Naya Tel 13,500
Mobilink Mobilink is a largest mobile phone company of Pakistan. Mobilink is cur
rently having more t Telenor
Telenor is another cell phone company it have 17,841,074 subscribers which is 20
% of total - 28 Internship Report Warid Tel
Waridtel is also providing cell phone facilities in Pakistan. Waridtel having mo
re then 15,
NEW COMPETITORS Other than mobile & land line PTCL is facing competition in F.W.
T (Fixed Wireless Telephone Telecard World Call
501,680 468,335 This has added competition for PTCL (1,245,639) in WLL (Wireless
local Loop) field.
- 29 Internship Report BRIEF ON MY INTERNSHIP WORK During my internship at PTCL
I worked in fallowing department of PTCL
Marketing department Customer Care & Customer Services department HR department
Revenue dep
Now we move department wise and give brief introduction of each department, and
I will expl - 30 Internship Report
Marketing Department is called a revenue-generating department of an organizatio
n. Marketin So we will move in the pattern describe below: Marketing strategy of
PTCL
Market segment
1. Marketing Strategy of PTCL For understanding the marketing department work fl
ow and its function we must have clear pi - 31 -
Internship Report department so we have to move traditionally .Classically, Mark
eting has b
We will briefly discuss below the marketing strategy, product planning, developm
ent & manag - 32 Internship Report
2. Market Segmentation Basically PTCL segmented its market on two bases To bette
r implement customer services fe on the basis of services as: Telephony Data Vid
eo
PTCL has segmented its market for its services and products to effectively deal
with its cu - 33 Internship Report Service vs. Customer Matrix S.# A. 1 2 3 4 5
6 7 B. A. 1 2 3 4 5 6 7 B.
Type of PSTN UAN Tele. 0800 0900 VPN PPCC VOIP Customers M BASIC TELEPHONY & VAL
U ADDED SER - 34 -
Internship Report
3. MARKETING MIX Product Planning: In PTCL, so far products had been planned and
developed by the engineering department and m
Pricing Strategy: Being a government organization, PTCL is not authorized to det
ermine the prices of its prod - 35 Internship Report technology whose rates are
on the decline with the passage of time. PTCL
4. PROMOTIONAL STRATEGY PTCL is using following components of promotional mix fo
r the promo
In promotional mix, PTCL's main stress is on advertising in print and electronic m
edia. PTC
Sales Promotion: PTCL charges 1/3rd rates on national calls from 06:00 pm 07:00
am and lo - 36 Internship Report from 6:00pm 6:00 am to attract customers to use
its telephone service. Personal Selling:
As PTCL is enjoying monopoly in fixed-line telephony, the Company has no Profess
ional sales - 37 Internship Report
CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENT PTCL has established its Customer S
ervices Department at different levels the overview of t Corporate Customer Care
Center Customer Services Centers Toll Free Help Lines Operation Region Level Te
hsil Level For Complaint & Enquiry Now we briefly introduce the functions of the
se: - 38 Internship Report a) 1236 (Service Activation)
Corporate Customer Care Center To facili
This toll free No is used to change the tariff packages of land line, WLL (V-fon
e), PTCL ph
This facility is also Tol Free & is used to obtain the telephone numbers of some
specific s To register the faulty Telephone complaints PTCL has established a T
oll Free No 18 where a - 39 Internship Report
REVENUE DEPARTMENT The revenue generated by the marketing department through sel
ling the company services/prod
Bill Printing & Distribution The printing is basically carried out by regional b
illing comp - 40 -
Internship Report debts collection on monthly bases. Now a days as incentive is
also offere - 41 Internship Report
SWOT ANALYSIS OF PTCL Now we move towards the most important part of the interns
hip report the SWOT analysis afte STRENGTH PTCL enjoy monopoly - 42 State of the
Art International Gateway Exchanges & Satellite Earth
Internship Report State Of The Art International Gateway Exchanges & Satellite E
arth Statio
Large Earnings As described earlier that PTCL with more then 4 million users hav
ing greet r WEAKNESS Image Government organization - 43 Internship Report OPPORT
UNITY Growth in telecommunication industry Image Lack of customer focus
Image Outdated peopl
More aware and technology understanding consumer
THREATS Internet Telephony & other rapidly evolving technologies - 44 Internship
Report My Project
Expected competition due to th
STAFF ROLE OF THE HUMAN RESOURCE DEPARTMENT The Human Resource department of the
company operates in an auxiliary, advisory, or facilit - 45 Internship Report
POLICY INITIATION AND FORMULATION The SEVP of the H.R. Department is the individ
ual most actively involved in policy revision
- 46 Internship Report
ADVICE A major portion of the activities of those engaged in staff personnel wor
k is in the nature The H.R. Managers and their staffs are expected to be fully f
amiliar with H.R. policy, the - 47 Internship Report
SERVICE The service responsibilities of the H.R. department are apparent when on
e examines such thi - 48 Internship Report Control The H.R. Dept carries out imp
ortant control functions. It monitors the performance of line - 49 Internship Re
port
HUMAN RESOURCE DEPARTMENT FUNCTIONS H.R. Management activities are carried on bo
th by the staff H.R. Dept and by operating mana - 50 Internship Report President
of PTCL SEVP HR GM HR H.Q GM HR SOUTH KCH GM HR NORTH RWP * GM HR CENTERAL GM L
ABOR GM TRAINING RELATIONS S.M TRAINING HRP REGIONAL MANAGER HR S.M TRAINING LHR
S.E TRAINING R.T.T.S LHR OFFICE STAFF TO R.M HR S.E TRAINING RTTS MULTAN S.E TRA
INING RTTS KARACHI S.E TRAINING RTTS ISLAMABAD H.R MANAGEMENT HIERARCHY AT PTCL
* The staff tree for other GM's HR (South, North) is also same as per GM HR Centra
l. - 51 Internship Report
TRANSFER, PROMOTION, LAYOFF For these tasks the H.R. Dept serves primarily in a
coordinative capacity. When employees a - 52 Internship Report
TRAINING AND DEVELOPMENT On-the-job training and coaching are performed by the l
ine supervisor or by a specially des Telecom staff College Hari Pur Telecom Staf
f college Lahore Cantt.
The regional level staffs training schools are also involved for extending train
ing facilit
The types of training being offered are: o Initial training for the new staff ge
nerally 03Internship Report o Promotion training courses. o Special emergent tec
hnology trainings. o - 54 Internship Report COMPENSATION ADMINISTRATION The work
of designing and installing a job evaluation program is handled, for the part,
by - 55 Internship Report
HEALTH AND SAFETY A significant part on occupational health programs is the iden
tification and control of age - 56 Internship Report DISCIPLINE AND DISCHARGE
Discipline has two principal meanings. In the first sense it means training that
molds or
The H.R. department commonly assumes the responsibility for formulating the list
of necessa
Most commonly, actual approval by the H.R. department has to be obtained before
and employe - 57 Internship Report
LABOR RELATIONS When a union has been certified by the National Industrial Relat
ions Commission N.I.R.C, as
The H.R. department plays very significant role in labor-management relations. T
he director - 58 Internship Report
BENEFITS AND SERVICES Included under this category are pensions, group life insu
rance, hospital and medical insur
The actual decision to establish or to expand these programs is nearly always ma
de by top l - 59 Internship Report
ORGANIZATION DEVELOPMENT Organization development is a general approach for impr
oving the effectiveness of an organi
Consultants are often involved in OD work they work jointly with management to c
ollect data - 60 Internship Report
HUMAN RESOURCE PLANNING Another new function that has emerged in recent years in
human resource planning (also call
1) Goals and plans of organization. 2) Current human resource situation includin
g skills in - 61 Internship Report EQUAL EMPLOYMENT OPPORTUNITY Very commonly th
e Senior Executive Vice President (SEVP HR) in the company bears the major - 62
Internship Report PERSONNEL INFORMATION SYSTEM
Today, many organizations have staffs of people trained in mathematical analysis
, computers - 63 Internship Report
HUMAN RESOURCE DEPARTMENT OF THE PTCL: The PTCL has won repute in the field of l
and line & WLL services for the domestic & commerc
RECRUITMENT: The department first determines the need of employees to be hired .
The post against each va TRAINING: Then the qualified candidates undergo a train
ing period under the banner of Human Resource - 64 Internship Report
TRANSFER: Human Resource Department of the company also deals with the transfer
of the employees beca
EVALUATION: The employees are then properly evaluated by different evaluation cr
iteria and procedures i
UNION: The union plays an essential part for the labor management relation .It b
argains with the m - 65 Internship Report
WORK PLACE TRAINING: The work place training or on job training (O.J.T) is the k
ey factor of the policies of the REFRESHING COURSES: The refreshing courses enha
nce the potential capabilities of the staff and the performance
PAY PACKAGES: The packages are also determined by the Human Resources Department
. These are determined on
The promotions are on the seniority cum fitness basis .So the qualified and the
efficient w - 66 -
Internship Report More over the Human Resource Department also cares for the old
age benefi INFORMATION TECHNOLOGY: The information system is the core of the op
erating of the each and every organization. It - 67 Internship Report CURRENT HR
ISSUES OF PTCL
PTCL offered VSS (Voluntary Separation Scheme) to its regular staff.
Under this program, all regular status employees under the age of 58 as of 15 No
vember, 200
ACHIEVEMENTS THROUGH VSS PROCESS a) Decrease in Surplus/Not needed staff by 2997
9 staff members of all categories. b) Decrea Internship Report VSS Process & Tim
eLine VSS Announced Employees Acknowledge Receipt of VSS notification No later t
han 26 Nov, 2007
Employees calls VSS Support center to report Errors in Personal information No l
ater than 1 15 Nov, 2007
Employees Submit option/Waiver Form to Accept or Decline VSS Post Marked No late
r than 14 J
Employees Call VSS Support center to confirm Receipt of Option Form After 15 day
s of submit PTCL Management Reviews & Accept or reject Applications Within 30 ca
lendar days of Receipt Employees Receive Letter of Acceptance or Rejection Postm
arked No later than 24 Feb, 2008 PTCL Management cuts Settlement Cheque Employee
s Submit Completed off Boarding & or Pension paperwork No Later than 15 days Aft
er No Later than 4 April, 2008 - 69 Internship Report WEAKNESSES: The Human Reso
urce Department is not up to the mark for the proper appraisal system of the - 7
0 -
Internship Report The proper information system is not in progress for the Human
Resource D Human Resource department lacks trained & related qualified staff an
d it is very difficult - 71 Internship Report
RECOMMENDATIONS The Human Resources should take less time in recruitment and tra
ining the staff. Highly qua - 72 -
Internship Report
CONCLUSIONS: No doubt PTCL is enjoying monopoly but the time is came when compet
ition will force company - 73 Change of Address Customer Request Not Verified Cu
stomer Verification Verified CRS save the balance and Change the Address in Both
System (CARES & Single View) NIC Name of Owner Father's Name Address Ph No. Refer
ences CRC Send Document With Log in which he writes Address or May be Reason Bil
ls Late Receive / Not Received/Return Customer Request Not Verified Customer Ver
ification 1. Address is right, 2. Post is received if yes then who is received g
ive the name of this Verified CRC Check the Reason of Problem NIC Name of Owner
Father's Name Address Ph No. References
CRC provide Bill @ that time and take corrective action 1. Change the address 2.
Intimate t Bill Amount Problem Customer Request Not Verified Customer Verificat
ion Verified CRC Check the Billing No Problem NIC Name of Owner Father's Name Addr
ess Ph No. References Problem Show the Bills or Records of calls CRC Will Make t
he Adjustment Activation/Deactivation of Value added Services Customer Request N
ot Verified Customer Verification Verified 1. If Value Added service is being of
fered by the PTCL. 2. Is the service already CRC check the option of package and
product.
Request Reject NIC Name of Owner Father's Name Address Ph No. References Request a
ccept CRC open the value added service Change of Package Customer Request Not Ve
rified Customer Verification Verified 1. Verify user's previous payments clearance
2. What package user requested? CRC Check the Old Package NIC Name of Owner Mot
her's Name Address Ph No. References Amount is clear CRC Change the Package and se
nd the Log Complaint Registration for Faulty Phone (Land Line) Customer request
(Dialed 18) Complaint registered got Complaint Number Complaint forwarded to the
concerned Eng. Ops on CFMS Fault not rectified Carried over Fault 1. Verify Cus
tomer Address. 2. Verify Customer Name. T/No & customer address verification alo
ng with Nature of fault Fault rectified By Line Man 1. Verify Cabinet /DP/Pair.
2. Verify from Switch room. 3. Locate the concerned E.S,L/M 4. the fault to E.S,
L/M Updated Data base on CFMS Online software (The fault is rectified) Verificat
ion by CFMS by dialing customer T/No Customer replied the CFMS by pressing 1 on
his T/phone set Customer replied the CFMS by pressing any other digit on his T/p
hone set Fault Rectified T/phone is working properly Staff Request Approval Proc
ess Request rejected Employee Request for Leave
Parent SE Operation Verify Record Leave Balance Record in Master HRIS Data Suffi
cient Leave Balance in Hand Leave Balance Zero Forwarded to (Regional) Manager H
R Leave Approved Leave Approved by (Regional) Manager HR Copy of Approval forwar
ded to G.M HR for master record (Leave) update. ORGANIZATION CHART OF PTCL PRESI
DENT & CEO COMPANY SECRETARY G. M N. S. S SEVP (I/ AUDIT) G.M (I/ AUDIT) SEVP (S
TATE MGMT) SEVP (FINANCE) SEVP (TECHNICAL) SEVP (OPERATIONS) SEVP (HR & ADMN) *
Detail is on page 51* SEVP (IT) SEVP (CORPORATE AFFAIRS) EVP (Accounts) EVP (Fin
ance) EVP (Revenue) EVP (Dev) EVP (Tech & St. Pl) EVP
(O) H/QTRS EVP (O) CENTRAL EVP (O) SOUTH EVP ITT&R EVP I/C EVP (Marketing & C/C)
EVP (Bus. Dev.) C.E (RRR) C.E (HRM&P) C.E (Co-ord) G.M (T&T) G.M (PR) G.M (Fina
nce) C.E Dev (LNW) C.E (St.Plg) C.E (T&S) C.E (T&NE) C.E (M&O-I) C.E (M&O) Centr
al C.E (M&O) South C.E (ITT&R) C.E (I/C) G.M (Marketing) C.E (S&E) G.M (CTS&S) C
.E
Dev(S&T) C.E (M&O-II) G. Ms GTR/LTR-I&II/ FTR/ CTR/ MTR G. Ms STR-I, II, III&V/
WTR C.E G.M (ITI) KR (IBD) G.M (C/Care) G.M (Admn) G.M (Accts) C.E (Proc-I) G. M
s G.M (Tech Audit) ITR/NTR-I&II/ RTR/OFS/HTR G.M (SNCR) Lahore G.M (STR-IV) (S&T
) KR G.M (Software Audit&Sup) G.M OTR IBA Expert Telecom B.D G.M ** (I&I) C.E (P
roc-II) MD* (PTML) G.M (R&D Fund) G.M Legal ** Advisor C.M.O Expert HR Telecom.
(T&I)
G.M (OFS) Mntce. G.M (Trg & Res) G.M Computer G.M (TRANS DEV) G.M OTR KR G.M (MM
) Expert Data Network G.M (Revenue) G.M (IT DEV) G.M (FAN)IBA Chief Inspector (T
elecom) G. M (ITI) IBA Principal (NPGIT&I) C.E (SBD) G.M (VAS) Expert I/Technolo
gy C.E G.M (DSR&D) G.M Expert B&C. Care (Stores)
Legend: * Not included in PTCL working strength. ** Posts do not exist. Officers
are workin (QA) G.M (TH & VOIP)
G. Ms (Development) G.M (OFC) Kr/Lh/Pe/Iba Expert B&C. Care C.E (PSP) C.E (Po &
Reg.) Financial Statements Company 1/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITE
D CONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED) March 31, 20
08 June 30, 2007
(Rupees in thousand) EQUITY AND LIABILITIES SHARE CAPITAL AND RESERVES Authorize
d Share Cap
Issued, subscribed and paid-up capital 5,100,000,000 (June 2007: 5,100,000,000)
ordinary sh NON CURRENT LIABILITIES Payable to PTA against WLL license fee Deffe
red taxation Employees
CURRENT LIABILITIES Trade and other payable Short term borrowings Current portio
n of Suppli 2/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM BAL
ANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED) March 31, 2008 June 30, 2007
(Rupees in thousand) NON CURRENT ASSETS Property, plant and equipment Capital Wo
rk-in-Progr
CURRENT ASSETS Stores and spares Trade debts Current portion of loan to subsidia
ries Receiv 138,850,414 152,820,860 3/5
PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INTERIM PROFIT AND LOSS ACC
OUNT FOR THE QUARTER AND NINE MONTHS ENDED MARCH 31, 2 Quarter ended Nine months
ended March 31, March 31, March 31, March 31, 2008 2007 2008 2007
Revenue Operating costs Operating (loss)/profit Non-operating income Finance cos
t (Loss)/pr
14,940,105 (11,407,143) 3,532,962 1,001,054 (135,816) 4,398,200 (1,420,865) 2,97
7,335 15,715,580 (11,127,000) 4,588,580 982,128 (180,772) 5,389,936 (1,886,296)
3,503,640 43,963,060 (56,940,963) (12,977,903) 3,439,540 (453,716) (9,992,079) 3
,427,792 (6,564,287) 48,451,819 (33,724,102) 14,727,717 3,859,457 (326,033) 18,2
61,141 (6,391,217) 11,869,924 Earnings per share - basic and diluted (Rupees) 0.
58 0.69 (1.29) 2.33 4/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITED CONDENSED INT
ERIM CASH FLOW STATEMENT FOR NINE MONTHS ENDED MARCH 31, 2008 (UN-AUDITED) March
31, 2008 March 31, 2007 (Rupees in thousand) Cash flows from operating activiti
es
Cash generated from operations Long term security deposits Employee retirement b
enefits Fin 17,756,652 17,377 (20,063,838) (455,096) (2,217,469) (4,962,374) 32,
825,424 (123,571) (208,445) (330,911) (5,147,344) 27,015,153 Cash flows from inv
esting activities
Fixed capital expenditure Intangible assets Long term investments Long term loan
s Loan to s (4,960,188) (250,497) 973,636 249,996 2,655,943 350,000 (1,034) (982
,144) (5,370,575) (9,900) (516,518) 96,473 250,001 1,842,481 402,073 39,098 (3,2
66,867) Cash flows from financing activities Repayment of long term borrowings D
ividend paid Net cash used in financing activities 512,464 (10,193,138) (9,680,6
74) (404,923) (13,301,924) (13,706,847)
Net increase in cash and cash equivalents Cash and cash equivalents at beginning
of the per (15,625,192) 31,137,712 15,512,520 10,041,439 18,835,484 28,876,923
5/5