Improving Team Conditions at

Palios Pizza Caf

Group 7:
Trevor Dupree
Parash Gyawali
Leng Houth
Eric Jackson
Cindy Osorio
Andy Tran
WHAT IS PALIOS PIZZA CAF?
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Palios began in 2001 and has evolved into
many communities throughout the DFW area

25 privately owned and individually managed
locations

Palios has differentiated itself from competitors
by providing an exceptional casual dining
experience and a family friendly environment
Homemade Gourmet Pizza, Fresh Pastas &
Salads
IN THE BEGINNING STAGES OF PALIOS PIZZA CAF, THE
OWENER IDENTIFIED INCONSISTENCIES IN THE
MANAGEMENT TEAM AND HIRED NEW TEAM MEMBERS
University of Texas at Dallas
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Owner hired a new management team to improve
team conditions
Palios detrimental factor is its inconsistencies in
management which prevents it from moving
forward
Because Palios is individually managed, this causes
management to operate independently
DESPITE HIRING A NEW MANAGEMENT TEAM,
INCONSISTENCIES PERSIST WITHIN THE MANAGEMENT
POSITIONS FOR THIS ASPIRING RESTAURANT
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The owner of Palios thought that
hiring a new management team would
improve team conditions
Palios inconsistencies in management
did not improve even after hiring new
managers
This establishment lacks the necessary
conditions to help employees serve
customers better and improve
customer satisfaction
HOW CAN WE IMPROVE CONDITIONS FOR THE NEW
MANAGEMENT TEAM?
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WE WILL APPLY A TWO STEP APPROACH TO
EVALUATE POTENTIAL RECOMMENDATIONS
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We will implement the diagnostic tool with the expertise of
Hackmans Conditions for Team Effectiveness




After our comparison with Hackmans Conditions for Team
Effectiveness, we will suggest some solutions

1. DIAGNOSTIC TOOL

2. RECCOMMENDATIONS
USING HACKMANS EXPERTISE ON TEAM EFFECTIVENESS,
WE WILL DIAGNOSE PALIOS CURRENT MANAGEMENT
CONDITIONS
Some coaching to help team members take advantage of their favorable
performance circumstances
Team friendly reward, educational, and information systems
A group structuretask, composition, and normsthat promotes competent
teamwork
A clear and engaging direction
A real team with work that lends itself to teamwork
HACKMANS CONDITIONS FOR TEAM EFFECTIVENESS
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HACKMANS DIAGNOSTIC TOOL
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NUMBER Hackman Condition
1. A TEAM THAT LENDS ITSELF TO TEAMWORK


2. A CLEAR ENGAGING DIRECTION


3. A GROUP STRUCTURE


4. A TEAM FRIENDLY EDUCATIONAL AND
REWARD SYSTEM


5. COACHING TO HELP EMPLOYEE
PERFORMANCE


Palios lacks conditions
Palios has these conditions

THESE FOUR ISSUES TRANSLATE TO THREE
RECOMMENDATIONS
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We will use inventory checklists to help give employees the
information and education to do their job successfully




By establishing formal training procedures, this will establish a
clear and engaging team direction




Monthly meetings will help improve communication between
employees and create an environment that lends itself to
teamwork



3. MEETINGS

2. TRAINING

1. CHECKLIST

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AN INVENTORY ORDER GUIDE ENSURES ACCURATE
ORDERING EVEN BY NEW TEAM MEMBERS
Inventory Order Guide
IMPLEMENTING FORMAL TRAINING WILL
PROMOTE TEAM EFFECTIVENESS
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Train employees on the proper ways to make
food and take care of customers
Incorporate formal training will allow team
members to understand what is expected of them
and help establish team norms
Training employees and managers will ensure
they operate on the same level
MONTHLY MEETINGS SHOULD BE CONDUCTED TO HELP
CREATE CLEAR COMMUNICATION
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Meetings will allow managers to inform employees
of company objectives
Help stabilize inconsistencies by giving managers a
time to discuss key problem areas and make
adjustments when necessary
Create an agenda for future decision making