In The Event of Accident

The Procedure to be followed are:

1. Take photo
2. Inform office of the accident
3. Get the procedure
4. Send to IDAC
5. Let insurance in charge of repair
6. If person injury, inform police
Making a motor insurance claim can be a breeze when you follow our step-by-step guide.

1. Stay calm.

2. Check if anyone is injured.

3. If there are injuries, dial 995 for the ambulance or 999 for the police. Do not remove the vehicles unless you need to
rescue the injured parties.

4. Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops or
IDAC centres for assistance to download the photographs.

5. Move your vehicle to the side if no one is injured.

6. Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address,
insurer and policy number. Note down the vehicle registration number and vehicle details.

7. Note down the name, address, contact number of any eye-witness(es).

8. If you require tow-truck service or further advice on the accident, please call our 24-hour helpline at 6827 7660.

9.Avoid all unauthorised tow-truck operators or repair workshops.

10.Proceed to file a police report under the following circumstances:
- injury case
- hit and run case
- non-injury involving:
government vehicle
damage to government property
foreign vehicle
pedestrian or cyclist

This report should be submitted when you report at any IDAC Centres or our approved reporting centres/authorised
workshops.

11. Do not admit liability.

12. You should report and bring your accident vehicle (regardless of the extent of damage) to our approved reporting
centres/authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you
may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy
may also be affected. More details of the Motor Claims Framework can be found on www.gia.org.sg.

13. If you are making a claim under your own policy, you may request any of our authorised workshops to submit a quotation
for repairs to us. You need to decide if you are claiming for your own damage repair and the claim need to be submitted
within 14 days of occurrence or discovery of damage.

14. If you are making a third party claim at our authorised workshops, an estimate will be prepared and the third party
insurer will be invited to survey your vehicle within 2 working days (from date of accident). If you are using your own
workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This
will ensure that your claim may not be prejudiced.