AIRS Member Research Atlas

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repared by
lnLeger 8esearch & ConsulLlng, LLC
Chlcago, lL
May, 2011
AIkS kesearch At|as
May, 2011
"CCNNLC1ING LCLL WI1n SLkVICLS" WnI1L ALk SLkILS
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HFK N%<8#&;2 @%1<'182 ,1< H1?-,;&-%$&%-# /0%1#2 34546
OHK* K#;#,-$J O&G,; /0,1%,-.2 34556
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!anuary 28, 2011
uear Al8S Member,
1he Alllance of lnformauon and 8eferral SysLems has been servlng Lhe world of l&8 slnce Lhe laLe 1960s as Lhe pre-
mler professlonal membershlp organlzauon for a dlverse and wonderfully varled range of pracuuoners and organlza-
uons, all of whom sLrlve Lo provlde vlLal servlces based on deLermlnlng Lhe exlsLence of any number of recognlzable
condluons and maLchlng Lhem wlLh servlces caLalogued ln Lhelr respecuve communlues. ln every eorL Lhey focus
Lhelr lnLenL on accuracy and denluon, and yeL Lhey represenL one of Lhe mosL eLhereal buL Langlble professlons l
have ever seen.
1he concepL of lnformauon and referral ls undersLood by Lhose who work ln lL, buL Lo express lL ln shorL bursLs for
general publlc appreclauon and explanauon seems beyond our collecuve ablllLy. 1o go even deeper and be able Lo
explaln Lhe eld of l&8 ln all lLs complexlLy ls llke Lrylng Lo descrlbe arL: l don'L know whaL lL ls, buL l know whaL l llke
when l see lL.
1he Al8S 8oard of ulrecLors embarked on a paLh ln 2008 meanL Lo lead Lo some degree of enllghLenmenL and clarlLy.
Members provlded an unprecedenLed amounL of daLa ln respondlng Lo a comprehenslve envlronmenLal scan," and
creaLed an opporLunlLy Lo caLalogue aspecLs of Lhe eld's provlders, and Lhe people and communlues Lhey serve.
Mark neuer of lnLeger 8esearch & Consulung conducLed Lhe scan, gaLhered Lhe daLa, and creaLed a serles of whlLe
papers, each almed aL denlng and clarlfylng a dlerenL aspecL of Lhe eld, and culmlnaung ln Lhe 6Lh and nal edl-
uon presenLed as a 8esearch ALlas. lL ls Lhe rsL ma[or eorL ln a decade Lo dene how l&8 has grown and developed
lnLo Lhe eld LhaL lL ls Loday.
1he 8esearch ALlas ls a Lool for denlng and expresslng whaL we know abouL our eld. lL ls a wealLh of lnformauon
LhaL lllumlnaLes every aspecL of whaL we are Lo Lhose we desperaLely need Lo undersLand us: our communlues, sLake-
holders, parLners, funders and our cllenLs. l would hope LhaL each and every member wlll read Lhese whlLe papers,
and especlally Lhe ALlas, ln a dlllgenL auempL noL only Lo be worklng ln Lhe eld of l&8, buL Lo undersLand lL.
Lvery ume l have had an opporLunlLy Lo open Lhe ALlas l have seen someLhlng new, useful, and powerful ln esLabllsh-
lng LhaL l do noL serve ln lsolauon, LhaL my organlzauon has meanlng and can be dened and presenLed alongslde Lhe
oLhers ln Lhe lndusLry ln ways LhaL allow undersLandlng, clarlLy and meanlng. 1he reference lnformauon denes l&8
as lL exlsLs now, as a snapshoL of Lhe condluons of Lhe lndusLry and Lhe ldenuLy of Lhe provlders aL Lhe ume of Lhe
envlronmenLal scan. And Lo really know where we mlghL be golng, we all need Lo know where we are.
lease Lake Lhe ume Lo honor Lhe eorL of Lhls endeavor by readlng Lhe 8esearch ALlas and recognlzlng whaL lL really
ls: a Lool for denlng and explalnlng and undersLandlng Lhe eLhereal and wonderful eld of lnformauon and referral
as a vlLal lndusLry, cruclal communlLy servlce and mosL foundauonal of human uullues.
ArL or noL.l llke lL.
Slncerely,
1lm Sylvla
8oard resldenL
Alliance of Information & Referral Systems
11240 Waples Mill Road, Suite 200 Fairfax, VA 22030 703/218-2477 (AIRS): Fax 703/359-7562 www.airs.org
......................................................... IN1kCDUC1ICN 1C 1nL kLSLAkCn A1LAS 1
..................................................... kLSLAkCn nIGnLIGn1S AND CCNCLUSICNS 3
................................................................ Al8S MLM8L8S CL8A1L A SlCnlllCAn1 Ln1L88lSL 3
......................................... l&8 ulvL8Sl1? nLLuS 1C 8L 8LCCnClLLu Wl1P unlllLu luLn1l1? 4
................................................ CCMMunl1? unuL8S1AnulnC Cl l&8 nLLuS lM8CvLMLn1 3
........................................................................ Al8S MLM8L8S CSSLSS A vALuA8LL 8LSCu8CL 6
............................................................................... 1PL 1LLLPCnL 8LMAlnS A1 CLn1L8 S1ACL 7
.......................................................................... DL1AILLD kLSLAkCn IINDINGS 8
.................................................................................................. Al8S MLM8L8SPl (llCu8LS 1-3) 8
...................................................................................... Su8vL? 8LSCnSL 8A1LS (llCu8LS 4-7) 11
................................................................................................... uLMCC8APlCS (llCu8LS 8-13) 16
................................................................................................. C8CAnlZA1lCnS (llCu8LS 16-19) 21
....................................................................................................... WC8klC8CL (llCu8LS 20-23) 26
........................................... lnlC8MA1lCn 1LCPnCLCC? lnl8AS18uC1u8L (llCu8LS 24-29) 31
............................................................................................................... 8uuCL1 (llCu8LS 30-31) 36
............................................................................................................. lunulnC (llCu8LS 32-36) 39
................................................................................................ l&8 CL8A1lCnS (llCu8LS 37-43) 43
................................................. CLlLn1 CCn1AC1 vCLuMLS Anu CPAnnLLS (llCu8LS 44-49) 32
........................................................................ CLlLn1 8C8LLMS Anu nLLuS (llCu8LS 30-31) 38
............................ L8CL1lCnS Cl CCMMunl1? unuL8S1AnulnC Cl l&8 (llCu8LS 32-34) 61
............. CCMMunl1? uLvLLCMLn1S Anu CSSl8LL CLlC? lnl1lA1lvLS (llCu8LS 33-36) 64
............................................................................................ ALnulx 1: Al8S MLM8L8 Su8vL? 66
................................................................ ALnulx 2: 8LvlSlCnS Cl WPl1L AL8 CCn1Ln1 82
........................................................................ ALnulx 3: SLLLC1Lu 8C!LC1 8ACkC8Cunu 83
................................................................................ ALnulx 4: SLLLC1Lu 8C!LC1 llnulnCS 86
............................................................ ALnulx 3: SLLLC1Lu 8C!LC1 8LCCMMLnuA1lCnS 88
................................................................. ALnulx 6: Al8S MLM8L8 Su8vL? 8LSCnuLn1S 93
.................................................................................................................... ACknCWLLuCLMLn1S 98
........................................................................................................... lLLu8ACk Anu CuLS1lCnS 98
AIkS kesearch At|as
1ab|e of Contents
IN1kCDUC1ICN 1C 1nL kLSLAkCn A1LAS
About AIkS
1he Alllance of lnformaLlon and 8eferral SysLems (Al8S) ls an lnLernaLlonal assoclaLlon wlLh
1,200 members who faclllLaLe access Lo servlces for all people Lhrough quallLy lnformaLlon and
referral (l&8). Comprehenslve and speclallzed l&8 programs help people ln every communlLy
and are a crlLlcal componenL of Lhe healLh and human servlce dellvery sysLem. Al8S provldes a
professlonal umbrella for all l&8 provlders ln boLh publlc and prlvaLe secLors.
!"##$%&#' )$"*+$ ,-./ 0$12-%$3 Wh|te aper Ser|es
LaLe ln 2008, Lhe Al8S 8oard of ulrecLors began conslderlng how research could help Al8S
members ldenLlfy and sLandardlze besL l&8 pracLlces, quanLlfy and lmprove process ouLcomes,
and achleve a beLLer undersLandlng of Lhelr conLrlbuLlons and value Lo Lhelr communlLles.
As a flrsL sLep, Lhe 8oard engaged lnLeger 8esearch & ConsulLlng of Chlcago Lo conducL an envl-
ronmenLal scan" of Al8S member organlzaLlons, Lhe people Lhey serve, and Lhelr communlLles.
Cnllne member survey and demographlc research was conducLed durlng 2009 and was reporLed
ln deLall Lo Lhe Al8S 8oard ln november of LhaL year. lnLeger also made recommendaLlons
abouL posslble fuLure research dlrecLlons and pro[ecLs.
1he 8oard deLermlned LhaL Lhe besL way Lo share Lhese research flndlngs would be Lhrough a
serles of WhlLe apers released ln Lhe monLhs surroundlng Lhe annual Al8S 1ralnlng & LducaLlon
Conference ln May, 2010.
1he kesearch At|as
llve WhlLe apers were dlsLrlbuLed Lo Lhe Al8S membershlp durlng Lhe flrsL slx monLhs of 2010.
1hese lncluded Lhe !"#$%&'(# *%++,-., 7-8,1'9,&':1; ,1< =:->?:-$#, B#-$#C&':1; :? D:++%R
1'&. E1<#-;&,1<'18 F B%AG'$ B:G'$. H;;%#;, HFK 7C#-,&':1;2 D:1&,$& L:G%+#;2 ,1< DG'#1& M##<;,
and HFK N%<8#&;2 @%1<'182 ,1< H1?-,;&-%$&%-#. 1he kesearch At|as ls Lhe slxLh and flnal WhlLe
aper ln Lhe serles. lL summarlzes Lhe mosL sallenL flndlngs of Lhe prevlous papers, adds lmpor-
LanL new lnformaLlon, and makes several correcLlons. lL conLalns Lhe mosL lmporLanL graphlc
flgures of Lhe sLudy LogeLher wlLh deLalled commenLary.
1he kesearch At|as ls lnLended Lo serve as a conLemporary Al8S and l&8 aL a Clance." lL beglns
wlLh 8esearch PlghllghLs and Concluslons," whlch brlefly dlscusses Lhe flndlngs LhaL seemed
mosL sLrlklng, meanlngful, and lmporLanL Lo Lhe researcher. lollowlng Lhls are a deLalled revlew
of research flndlngs and a flnal secLlon of appendlces.
AIkS kesearch At|as
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1
now to Use the kesearch At|as
lnformaLlon for Lhe kesearch At|as was developed from member survey responses and demo-
graphlc daLa complled and analyzed durlng 2009-2010. 1he kesearch At|as ls deslgned Lo be
used llke an archlLecLural lllusLraLlon: lL provldes a colorful and credlble renderlng of a bulld-
lng's sLrucLure, feaLures, and surroundlng envlronmenL. lL ls, however, a skeLch and noL a blue-
prlnL. Accordlngly, Lhe reader should use common sense and keep a reasonable allowance for
varlance ln mlnd when evaluaLlng or referrlng Lo Lhe sLudy's flndlngs.
When revlewlng Lhe kesearch At|as and uslng porLlons of lL for reporLlng or presenLaLlon pur-
poses, Lhe followlng facLors should be consldered.
- 1he daLa ls complled from elLher calendar year 2008 or from Lhe mosL recenLly compleLed
scal year aL Lhe ume of Lhe member survey ln Aprll, 2009. lnformauon may have changed
slnce LhaL ume.
- 1he survey daLa was drawn from a non-random sample of Al8S members. As a resulL, cerLaln
quanuLauve ndlngs from Lhe respondenL daLa may noL be rellably generallzable Lo Lhe full
Al8S membershlp. 1he daLa provldes a good general plcLure.
- 1he sLudy employed several quanuLauve models Lo generallze from Lhe daLa. lor example,
esumaLes are made of Lhe LoLal fundlng, workforce, and conLacL volumes of Lhe Al8S mem-
bershlp. 1hese provlde a pracucal, lf approxlmaLe, way of skeLchlng Lhe larger plcLure.
- 1he survey also collecLed respondenL oplnlons. lor example, respondenLs were asked Lo es-
umaLe how well Lhelr consuLuencles undersLand Lhe naLure and value of l&8. 1hls lnforma-
uon provldes a useful sLarung polnL for Lhlnklng abouL Lhls lmporLanL sub[ecL, buL addluonal
daLa ls needed Lo valldaLe survey responses.
- Some gures ln Lhe kesearch At|as show daLa Lo one or more declmal places. 1hls ls helpful
for comparlng lLems wlLh fracuonal or small values, buL Lhe declmal places generally do noL
represenL preclslon Lo LhaL level.
Important Changes from Lar||er Wh|te apers
Cver Lhe course of Lhe pro[ecL, a ma[or reporL was presenLed Lo Lhe Al8S 8oard and flve WhlLe
apers were lssued Lo Al8S members. 1he mosL lmporLanL correcLlons and ampllflcaLlons are
documenLed ln Appendlx 2. 1he kesearch At|as should be consldered Lhe deflnlLlve and flnal
reference source for Lhe Al8S LnvlronmenLal Scan 8esearch ro[ecL. 1he WhlLe apers should
be referenced for deLalled narraLlve and descrlpLlve lnformaLlon.
AIkS kesearch At|as
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2
kLSLAkCn nIGnLIGn1S AND CCNCLUSICNS
AIkS MLM8LkS CLkA1L A SIGNIIICAN1 LN1LkkISL
1hls sLudy provldes deLalled lnformaLlon on Lhe fundlng, workforce, and conLacL volumes of
Al8S survey respondenLs. 1hls naLurally leads Lo Lhe quesLlon, how exLenslve are Lhe l&8 op-
eraLlons of Lhe ?%GG Al8S membershlp?" 1o answer Lhls, esLlmaLlng frameworks were developed,
and several key resulLs are lllusLraLed below.
Al8S members, Laken as a whole, operaLe a slgnlflcanL lnformaLlon and referral enLerprlse." 1he
esLlmaLes suggesL LhaL LoLal fundlng approaches $226 mllllon, LhaL Lhe workforce ln Lhe uS and
Canada exceeds 10,000 pald and volunLeer full-Llme equlvalenLs, and LhaL conLacL volumes are
ln Lhe range of 22 mllllon per year.
1hese esLlmaLes provlde a sense of overall ;$,G#: Al8S members operaLe a slgnlflcanL enLerprlse
for soclal good ln Lhelr communlLles.
AIkS kesearch At|as
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3
I&k DIVLkSI1 NLLDS 1C 8L kLCCNCILLD WI1n UNIIILD IDLN1I1
1he kesearch At|as explores Lhe greaL dlverslLy among Al8S member organlzaLlons ln Lerms of
Lhelr economlc secLors, servlce mlsslons, and servlce conflguraLlons. Pere are several examples
LhaL suggesL Lhe varleLy ln Lhe l&8 landscape:
- Many respondenLs LhaL provlde crlsls lnLervenuon servlces began Lhelr organlzauonal exls-
Lence as crlsls llnes or hoL llnes, and Lhls ls parL of Lhelr lnsuLuuonal unA." Crlsls lnLerven-
uon ls a dlsuncuve feaLure of organlzauonal ldenuLy and ls consldered equal ln lmporLance Lo
l&8.
- Assoclauons of local governmenL are publlc secLor enuues LhaL provlde servlces Lo Lhe mulu-
ple [urlsdlcuons by whlch Lhey are funded. 1hey consuLuLe a unlque organlzauonal Lype LhaL
falls ouLslde Lhe usual governmenL" and nonproL" classlcauons.
- Aglng servlces organlzauons provlde servlces LhaL may lnvolve more exLenslve supporL Lo Lhe
cllenL and whlch may exLend over muluple conLacLs. ConsequenLly, such servlces are fre-
quenLly descrlbed as lnformauon and asslsLance," ln conLradlsuncuon Lo lnformauon and
referral."
- A number of Al8S members elLher conLracL or manage l&8 servlces. 1hese organlzauons are
essenual acLors ln Lhe l&8 communlLy. 1he survey suggesLed LhaL Lhelr roles, whlch are qulLe
dlerenL from members LhaL provlde dlrecL l&8 servlces, need Lo be beuer undersLood.
ulverslLy, Lhen, ls a facL of llfe ln Lhe Al8S and l&8 landscape. lL presenLs a ma[or challenge Lo
Al8S ln developlng a dlsLlncLlve, unlfled, and lconlc l&8 ldenLlLy. Al8S has been wresLllng wlLh
Lhls dlfflculL Lask by developlng a clearer and more compelllng brandlng for l&8.
8esearch can provlde sLraLeglc supporL for Lhls crlLlcal lssue of l&8 ldenLlLy. lL should be possl-
ble, for example, Lo deflne an l&8 C-:$#;; +:<#G LhaL ls robusL enough Lo encompass provlder
and servlce dlverslLy, and slmple enough Lo supply compelllng ouLcomes daLa for l&8 as a
whole.
!"#$% '()*+,-(./
AIkS kesearch At|as
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4
CCMMUNI1 UNDLkS1ANDING CI I&k NLLDS IMkCVLMLN1
1he Al8S member survey probed respondenLs for Lhelr lmpresslons of how well four consuLuen-
cles-Lhe general publlc, servlce provlders, local governmenL, and non-governmenL funders-un-
dersLand lnformauon and referral, and how much Lhese levels of undersLandlng requlre lmprove-
menL. 1he gure below deplcLs percelved levels of communlLy undersLandlng on Lhe horlzonLal
axls and percelved need for lmprovemenL of undersLandlng on Lhe verucal axls.
1hls hlgh-level lllusLra-
uon makes a powerful
vlsual polnL. Survey
respondenLs raLed all
consLlLuencles as hav-
lng only llmlLed" Lo
some" undersLandlng
of Lhe four key fea-
Lures of l&8. 8espon-
denLs belleve LhaL lm-
provlng Lhe Lhe pub-
llc's undersLandlng of
l&8 ls a Lask of mod-
eraLe Lo hlgher lmpor-
Lance. 1he quesLlon
LhaL loglcally follows
ls wheLher Lhls seL of
l mpr es s l ons accu-
raLel y refl ecLs Lhe
communlLy's appre-
claLlon of l&8. A well-
execuLed communlLy
survey could valldaLe
Lhese lmporLanL lm-
presslons and mlghL
suggesL whaL courses
of acLlon could be
Laken ln enhanclng
Lhe undersLandlng of l&8.
AIkS kesearch At|as
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S
AIkS MLM8LkS CSSLSS A VALUA8LL kLSCUkCL
Al8S members are locaLed across Lhe unlLed SLaLes and mosL of Canada. As lllusLraLed by Lhe
bar charL below Lhe map, Al8S members are dlsLrlbuLed across Lhe counLles of Lhe unlLed SLaLes
ln a way LhaL mlrrors Lhe Lhe general populaLlon.
As shown by Lhese slmple lllusLraLlons, lL ls posslble Lo envlslon Al8S members as , 1#&U:-> :?
'1?:-+,S:1R8,&J#-'18 ,1< '1?:-+,S:1R<';;#+'1,S18 #1&#-C-';#; spread across norLh Amerlca.
1hls neLwork possesses exLenslve lnformauon abouL Lhe publlc's demand for human servlces
wlLhln and across lLs local nodes.
1he sLudy revealed LhaL Lhe challenges of gaLherlng, complllng, and sLandardlzlng such daLa are
slzable. Lven more sLrlklng, however, ls Lhe lmmense value Lhls lnformaLlon may hold for poll-
cymakers, funders, and leaders LhroughouL Lhe publlc and prlvaLe secLors.
AIkS kesearch At|as
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6
1nL 1LLLnCNL kLMAINS A1 CLN1Lk S1AGL
ln 2008, 98 of Lhe publlc's compleLed conLacLs wlLh Al8S survey respondenLs was vla Lhe Lele-
phone. 1he remalnlng 2 of conLacL volume was processed Lhrough seven oLher channels.
1he preemlnence of Lhe Lelephone ln l&8 ls also underscored by Lhe phone cord on Lhe cover of
Lhe Al8S 2009 Annual 8eporL. 1hls ls noLable ln Lhe Age of Lhe lnLerneL, Coogle, lacebook, and
1wlLLer, and lL lnvlLes a number of quesLlons.
- Are conLacLs noL belng processed because
channels oLher Lhan Lhe Lelephone are noL suf-
clenLly avallable? 1he ple charL (above le)
represenLs a LoLal of abouL 8 mllllon conLacLs.
Could Lhe need for help be slgnlcanLly larger?
- WhaL are Lhe Lrends ln publlc use of lnforma-
uon Lechnologles Lo search for human servlces?
WhaL access pauerns can be expecLed of Lhe
8oomers, Cenerauon x, and Lhelr successors?
- lor Al8S and lLs members, whaL wlll Lhe ple
charLs look llke one year, Lwo years, and ve
years from now?
- Should Al8S be developlng a model LhaL ldenu-
es complemenLary and eecuve uses of ,GG Lhe
lnformauon and communlcauon Lechnologles
for l&8?
AIkS kesearch At|as
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7
DL1AILLD kLSLAkCn IINDINGS
AIkS MLM8LkSnI (IIGUkLS 1-3)
Al8S membershlp ls locaLed almosL enLlrely ln norLh Amerlca, wlLh a handful of members over-
seas aL uS mlllLary lnsLallaLlons and ln Lurope. WlLhln norLh Amerlca, Lhe large ma[orlLy of
members ls ln Lhe unlLed SLaLes (92), wlLh Lhe remalnlng members ln Canada (llgure 1). llg-
ure 2 shows Lhe membershlp dlsLrlbuLlon across Lhe sLaLes and provlnces.
AL flrsL glance, lL appears LhaL membershlp ln Lhe sLaLes and provlnces correlaLes slmply wlLh
populaLlon, buL closer examlnaLlon reveals membershlp paLLerns Lo be more complex. Some
sLaLes wlLh comparaLlvely small populaLlons have large numbers of Al8S members, ln oLher
cases, sLaLes wlLh slzable dlfferences ln populaLlon have Lhe same number of Al8S members.
llnally, a subsLanLlal number of sLaLes, provlnces, and LerrlLorles have few or no Al8S members.
1hese flndlngs suggesL LhaL mulLlple facLors lnfluence Lhe membershlp numbers (llgure 3).
A number of lnLeresLlng membershlp-relaLed quesLlons arlse from Lhe sLudy:
- WhaL are Lhe deslrablllLy and feaslblllLy of expandlng Al8S membershlp ln sLaLes, provlnces,
and LerrlLorles where Lhere ls llmlLed or no membershlp?
- ls any formula currenLly ln use Lo dene a deslrable raLe of membershlp for sLaLes and prov-
lnces and, lf noL, should Lhere be?
- 1he research revealed a wlde varleLy of member organlzauons and operauons. Pave Lhese
dlerenL classes of members been explored sysLemaucally, on a class-by-class basls, for
membershlp expanslon posslblllues?
- WhaL ls Lhe sLaLus of l&8 elsewhere ln Lhe world, boLh ln slmllar lndusLrlallzed socleues and
ln developlng counLrles? Are Lhere opporLunlues for llnkages wlLh, or addluons Lo, Al8S
membershlp ln Lhose areas?
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
8
I|gure 1: AIkS Membersh|p 8y Country and 1ype
1he gure shows Lhe dlsLrlbuuon of Al8S members by counLry and by Lype of membershlp (organlzauonal and
lndlvldual). Membershlp ls predomlnanLly ln norLh Amerlca, only a small fracuon of members ls locaLed overseas
ln uS mlllLary lnsLallauons and ln Lurope.
I|gure 2: Map of AIkS Membersh|p 8y State and rov|nce
1he map shows Al8S members per sLaLe or provlnce ln slze brackeLs of 20 members. llgure 3 (nexL page) pro-
vldes a llsL of sLaLes and provlnces, Lhelr Al8S membershlp, and Lhelr populauons.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
9
I|gure 3: Graph and L|st of AIkS Members by State and rov|nce
1. MosL sLaLes and provlnces have fewer Lhan 40 members. 1ogeLher, Lhese sLaLes and provlnces conLaln 43 of
Lhe LoLal Al8S members.
2. Membershlp Lo some exLenL correlaLes wlLh sLaLe and provlnclal populauon: heavlly populaLed sLaLes Lend Lo
have larger numbers of Al8S members. Powever, some sLaLes wlLh smaller populauons, llke Wlsconsln, have
larger numbers of Al8S members. CLher sLaLes wlLh an equal number of Al8S members (such as new !ersey
and MlnnesoLa) show wlde dlerences ln populauon. 1hese observauons suggesL LhaL muluple facLors lnu-
ence Lhe membershlp numbers, of whlch populauon ls [usL one.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
10
SUkVL kLSCNSL kA1LS (IIGUkLS 4-7)
Survey Cb[ecnves and Des|gn
WlLh a LoLal of 48 quesLlons ln elghL sub[ecL areas, Lhe Al8S Member Survey was deslgned Lo
gaLher lnformaLlon as broadly and as deeply as Lhe respondenLs were wllllng Lo supply lL. Com-
pleLlng Lhe survey requlred conslderable efforL by Lhe respondenL organlzaLlons, buL lL was felL
LhaL Lhe hlgh-quallLy lnformaLlon produced would more Lhan offseL Lhe lower response raLes
resulLlng from Lhe survey's sLeep demands.
8ase||ne kesponse kate
303 Al8S member organlzaLlons fllled ouL Lhe baslc ldenLlfylng lnformaLlon ln Lhe survey along
wlLh aL leasL one subsLanLlve survey secLlon. 1hese 303 respondenLs, dlvlded by Lhe LoLal of
1,291 organlzaLlonal members, ylelded a basellne response raLe" of 24.
1o provlde a conLexL for response raLe, a revlew of Lhe survey llLeraLure was conducLed. Cener-
ally, lL was found, response raLes for organlzaLlonal surveys are lower Lhan Lhose for surveys of
lndlvlduals. 1hls sLems from Lhe facL LhaL more Llme, resources, and collaboraLlon are requlred
for an organlzaLlon Lo frame a reply Lhan for an lndlvldual.
no slngle exemplary response raLe for organlzaLlonal surveys emerged from Lhe llLeraLure. Cne
source suggesLed LhaL Lhe response raLe for an organlzaLlonal survey mlghL range from 3 Lo
40, wlLh 13 as an accepLable raLe. 1he Al8S survey response raLes fall wlLhln Lhls range.
Several addlLlonal measures of response raLes may also be helpful.
8ase||ne kesponse kates by State, rov|nce, and Country (I|gure 4)
Members ln 43 of Lhe 61 sLaLes, provlnces, and overseas locaLlons compleLed Lhe baslc ldenLlfy-
lng lnformaLlon and aL leasL one subsLanLlve secLlon of Lhe survey. llgure 4.1 llsLs Lhe sLaLes and
provlnces alphabeLlcally and provldes Lhe number of members, respondenLs, and response raLe
for each.
llgure 4.2 ranks Lhe response raLes ln descendlng order, lllusLraLlng Lhe resulLs wlLh a bar charL.
Lxcludlng non-respondlng areas, Lhe raLes range from a hlgh of 67 Lo a low of 9. llgure 4.3
shows LhaL Lhe basellne response raLes for uS members was 23, for Canadlan members, 11,
and for overseas areas, 13.
Us|ng Membersh|p kates as a Gauge for State and rov|nc|a| Survey arnc|panon (I|gure S)
llgure 3 offers an approach for evaluaLlng sLaLe and provlnclal survey parLlclpaLlon LhaL may be
more equlLable Lhan a slmple comparlson of response raLes. 1he analysls esLabllshes whaL Lhe
number of respondenLs ln each sLaLe and provlnce would have been lf Lhese respondenLs, as a
percenLage of LoLal respondenLs, equalled Lhe sLaLe's or provlnce's percenLage of Lhe LoLal Al8S
membershlp. 1hese calculaLed numbers are Lhen compared Lo Lhe acLual numbers of respon-
denLs ln each sLaLe and provlnce.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
11
As llgure 3 shows, some sLaLes or provlnces provlded a fracLlon of LoLal respondenLs LhaL was
greaLer Lhan Lhelr respecLlve fracLlons of Al8S membershlp. lrom Lhls perspecLlve, Lhese sLaLes
or provlnces were overrepresenLed ln Lhe respondenL group. CLher sLaLes and provlnces re-
sponded ln fracLlons LhaL were less Lhan Lhelr respecLlve fracLlons of Lhe membershlp, and Lhey
were underrepresenLed. CLhers responded aL a raLe equal Lo Lhelr fracLlon of Lhe membershlp.
lor example, Lhe sLaLe of 1ennessee has 26 members whlch consLlLuLe 2 of Lhe Al8S member-
shlp. 1wo percenL of 303 respondenLs ls 6 members. 1he sLaLe had 8 respondenLs, lL was over-
represenLed by 2 organlzaLlons. 1he sLaLe of Mlchlgan has 49 members, or 3.8 of Lhe Al8S
membershlp. AL LhaL percenLage, Lhe proporLlonal number of respondenLs would be 12 organl-
zaLlons, slnce Mlchlgan supplled 12 Lo Lhe survey, lL was represenLed ln Lhe respondenL group
proporLlonally Lo lLs membershlp.
1hls approach could be used Lo pro[ecL Lhe number of respondenLs per sLaLe or provlnce aL any
deslred response raLe, so lL could be useful as a gauge of sLaLe and provlnclal parLlclpaLlon ln
fuLure surveys.
kesponse kates for L|ght Survey Sub[ect Areas (I|gure 6)
AnoLher perspecLlve ls supplled by response raLes for Lhe elghL survey sub[ecL areas. 1hese vary
beLween 10 and 24. lL ls reasonable for Lhe reader Lo feel a somewhaL hlgher degree of con-
fldence ln Lhe sub[ecL areas wlLh hlgher raLes of response.
kesponse kates by 1wo Demograph|c Iactors (I|gure 7)
uemographlcs shed an lnLeresLlng llghL on survey response raLes. llgure 7.1 segmenLs uS
counLy populaLlons lnLo flve slze brackeLs and shows Lhe dlsLrlbuLlon of Al8S members and sur-
vey respondenLs ln each of Lhe brackeLs. ln each case, respondenL dlsLrlbuLlon Lracks member-
shlp dlsLrlbuLlon Lo wlLhln 3. 1he same Lype of analysls ls presenLed ln llgure 7.2, whlch dl-
vldes Lhe percenL of counLy populaLlon of forelgn blrLh lnLo flve slze brackeLs. 1he dlsLrlbuLlons
of Al8S members and survey respondenLs across Lhe flve brackeLs are, once agaln, qulLe close.
1he Lwo demographlc facLors ln Lhls analysls are helpful ln Lhlnklng abouL response raLes. lL ls
reasonable Lo conclude LhaL Lhe congruence beLween respondenL and member dlsLrlbuLlon sug-
gesLs LhaL Lhe respondenL pool reasonably represenLs Lhe larger membershlp.
Summary
As earller suggesLed, Lhe kesearch At|as should be used llke an archlLecLural lllusLraLlon of a
bulldlng. lL provldes a colorful and credlble plcLure of Lhe bulldlng's sLrucLure, feaLures, and Lhe
surroundlng envlronmenL, buL lL ls a skeLch raLher Lhan a blueprlnL. 1he reader should use
common sense and keep a reasonable allowance for varlance ln mlnd when evaluaLlng or refer-
rlng Lo Lhe sLudy's flndlngs.
A regular and recurrlng census of Al8S members would lend greaLer preclslon Lo Lhe lnformaLlon
seL forLh ln Lhls sLudy. A loglcal way Lo accompllsh Lhls would be Lo bulld on currenL vehlcles
such as membershlp renewals and annual sLafflng and salary surveys.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
12
I|gure 4: 8ase||ne kesponse kates by State, rov|nce, and Country
303 respondenLs fllled ouL Lhe baslc ldenLlfylng lnformaLlon ln Lhe survey along wlLh aL leasL one subsLanLlve survey
secLlon. 1he 303 respondenLs, dlvlded by 1,291 members, ylelded Lhe overall basellne response raLe" of 24.
llgure 4.1 llsLs sLaLes and provlnces alphabeLlcally and lLemlzes members, respondenLs, and basellne response raLes.
llgure 4.2 ranks Lhe basellne response raLes from hlgh Lo low, Lhe lnseL column charL (llgure 4.3) summarlzes base-
llne response raLes by counLry and shows Lhe overall response raLe of 24. 1he overseas raLe ls unreallsLlcally ln-
flaLed due Lo Lhe small numbers of members and respondenLs.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
13
I|gure S: Us|ng Membersh|p kates as a Gauge for State and rov|nc|a| Survey arnc|panon
Assumlng an overall response raLe of 24 for all respondenLs, a LheoreLlcal number of respondenLs was calcu-
laLed for each sLaLe and provlnce based on each area's percenL of LoLal Al8S organlzaLlonal members.
1he graph arrays Lhe sLaLes and provlnces from Lop Lo boLLom based on wheLher Lhe number of respondenLs
LhaL Lhey acLually supplled Lo Lhe survey was greaLer Lhan (Lop), Lhe same as (mlddle) or less Lhan (boLLom) Lhe
number needed for each area's fracLlon of LoLal respondenLs Lo equal lLs fracLlon of LoLal organlzaLlonal mem-
bers.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
14
I|gure 6: kesponse kates for L|ght Survey Sub[ect Areas
8esponse raLes for lndlvldual sub[ecL areas of Lhe survey ranged from 10 Lo 24, wlLh an overall average raLe of
13. 1hese raLes, because speclc Lo parucular sub[ecL mauer, are perhaps of greaLer pracucal relevance Lhan
Lhe overall basellne response raLes.
I|gure 7: kesponse kates by 1wo Demograph|c Iactors
Comparlng membershlp and respondenL percenLages agalnsL a demographlc background ls anoLher way of Lhlnk-
lng abouL response raLes.
llgure 7.1 segmenLs uS response raLes across a range of counLy populauons. 1he blue bars show Lhe percenL of
uS Al8S members ln each counLy slze brackeL, Lhe green bars show Lhe survey response raLes wlLhln each popula-
uon brackeL. llgure 7.2 dlsplays members and response raLes as Lhey are dlsLrlbuLed across uS counues wlLh dlf-
ferenL fracuons of forelgn-born populauon.
ln boLh analyses, survey response raLes closely Lrack Al8S member represenLauon ln each populauon brackeL.
1hls suggesLs LhaL Lhe respondenL pool ls reasonably represenLauve of Lhe larger membershlp.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
1S
DLMCGkAnICS (IIGUkLS 8-1S)
1hls sLudy used demographlc daLa Lo hlghllghL several feaLures of Lhe communlLles ln whlch
Al8S members are locaLed. CounLy-level daLa ls Lhe besL common denomlnaLor for demo-
graphlc analysls of uS Al8S member locaLlons, Lhe closesL comparable unlL of analysls ln Canada
ls Lhe communlLy," whlch may consLlLuLe a Lown, clLy, or oLher locallLy.
1hree Demograph|c Ieatures of AIkS Commun|nes |n the US and Canada (I|gures 8-10)
1he sLudy analyzed Lhe feaLures of populaLlon, populaLlon change, and aglng populaLlon of Lhe
communlLles ln whlch uS and Canadlan members are locaLed. Lach demographlc feaLure was
dlvlded lnLo flve slze brackeLs, and Lhe member dlsLrlbuLlon was ploLLed wlLhln Lhese ranges.
1he analysls produced Lhese general flndlngs:
- Al8S membershlp ln boLh counLrles ls dlsLrlbuLed across Lhe enure specLrum of communlLy
populauon slzes (llgure 8), raLes of populauon change (llgure 9), and percenLages of aglng
populauons (llgure 10). ln oLher words, Al8S members are locaLed across a dlverse specLrum
of communlues ln Lhe unlLed SLaLes and Canada.
- 1he largesL fracuons of Al8S members ln boLh counLrles are locaLed ln communlues of
230,000 or fewer people (llgure 8), ln areas where Lhe populauon lncreased up Lo 10 be-
Lween 2000 and 2006 (llgure 9), and ln places where Lhe aglng populauon (age 33 and over)
ranges beLween 20 Lo 30 (llgure 10).
- 1here was a sLrlklng resemblance ln Lhe dlsLrlbuuons of Canadlan and uS members across
each of Lhe Lhree demographlc feaLures, and Lhese are readlly vlslble ln llgures 8-10. Cne
posslble lnLerpreLauon ls LhaL Lhere are lmporLanL slmllarlues ln l&8 across Lhe nauonal bor-
der.
Iour Demograph|c Ieatures of US Counnes |n Wh|ch AIkS Members Are Located (I|gures 11-14)
lour demographlc feaLures were analyzed for Lhe uS counLles ln whlch Al8S members are lo-
caLed: counLy populaLlon, aglng populaLlon, populaLlon of forelgn blrLh, and populaLlon ln pov-
erLy (llgures 11-14).
As ln Lhe prevlous analysls, Lhe populaLlon range for each demographlc feaLure was dlvlded lnLo
flve slze brackeLs. 1he dlsLrlbuLlons of Al8S members and counLy populaLlons were ploLLed
along Lhe ranges for each demographlc feaLure. 1he analysls produced Lhese general observa-
Llons:
- Al8S members are dlsLrlbuLed across Lhe slze brackeLs of each demographlc feaLure, suggesL-
lng LhaL Lhey are locaLed along a dlverse specLrum of communlues as reecLed by populauon
slze and age, dlverslLy, and economlc need.
- 1he dlsLrlbuuon of Al8S members sLrongly resembles Lhe dlsLrlbuuon of uS counLy popula-
uons ln Lhe four demographlc feaLures, and Lhe largesL fracuons of uS members and counLy
populauons share Lhe same slze brackeLs ln each feaLure. 1hls suggesLs LhaL Lhe membershlp
mlrrors lmporLanL feaLures of Lhe general populauon.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
16
US and Canad|an Informanon Sources (I|gure 1S)
llgure 13 llsLs Lhe Lypes of uS and Canadlan demographlc and economlc daLa LhaL are publlcly
avallable. 1he lncluslon of addlLlonal varlables of Lhe sorL llsLed here would enrlch an under-
sLandlng of Lhe communlLles and populaLlons served by Al8S members.
Add|nona| App||canons
1he sLudy showed Lhe feaslblllLy and value of comblnlng local demographlc daLa wlLh Al8S
member lnformaLlon. 1he poLenLlal appllcaLlons are numerous. lor example, demographlc and
Al8S conLacL daLa could be comblned Lo produce esLlmaLes of servlce demand, Lo deslgn human
servlce offerlngs, and Lo cosL-[usLlfy servlce expanslons. uemographlc lnformaLlon descrlblng
Lhe communlLles and populaLlons Al8S members serve would undoubLedly be useful for l&8
fundlng requesLs and ldenLlLy-relaLed lnlLlaLlves.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
17
I|gure 8: opu|anon |n US and Canad|an Member Locanons
I|gure 9: opu|anon Change |n US and Canad|an Member Locanons
I|gure 10: Ag|ng opu|anon |n US and Canad|an Member Locanons
I|gures 8-10 segmenL uS and Canadlan member locauons on Lhe basls of populauon slze, percenL change ln Lhe
populauon beLween 2000 and 2006, and percenL of Lhe populauon age 33 and over. ln Lhe uS, Lhe general popu-
lauon lncreased 6.4 beLween 2000 and 2006, Lhe Canadlan populauon lncreased 3.4. ln 2006, 22.6 of Lhe uS
populauon was age 33 and over, ln Canada, Lhe aglng populauon was 23.3 of Lhe general populauon. ln all
Lhree gures, Lhere are marked slmllarlues of Lhe uS and Canadlan member dlsLrlbuuons across Lhe slze ranges.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
18
I|gure 11: AIkS Members and opu|anon |n US Counnes
I|gure 12: AIkS Members and US County opu|anon Age SS & Cver
I|gure 13: AIkS Members and County opu|anon of Iore|gn 8|rth
I|gure 14: AIkS Members and County opu|anon |n overty
I|gures 11-14 ploL Lhe dlsLrlbuuon of Al8S member locauons and uS counLy populauon on Lhe basls of populauon
slze, aglng populauon, populauon of forelgn blrLh, and populauon ln poverLy. ln 2006, 22.6 of Lhe uS popula-
uon was age 33 and over, ln 2000, 11.1 of Lhe uS populauon was of forelgn blrLh, ln 2004, Lhe uS poverLy raLe
was 12.7. ln all four gures, Lhe dlsLrlbuuon of Al8S members appears Lo Lrack LhaL of Lhe uS counLy popula-
uons falrly closely, wlLh some noLable dlerences aL Lhe low and hlgh ends of Lhe populauon ranges ln llgure 11.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
19
I|gure 1S: US and Canad|an Informanon Sources
1A8LL US CLNSUS 8UkLAU kLLLVAN1 INICkMA1ICN kLLLVAN1 INICkMA1ICN
8-1 Area and opulauon - 1oLal Area ln Square Mlles, 2000
- opulauon (1990 and 2000)
- opulauon LsumaLes (2006, 2003)
- 8ank (1990, 2000, 2006)
- ersons er Square Mlle (1990, 2000, 2006)
8-2 ComponenLs of opulauon
Change
- 1oLal opulauon Change (2000-2006)
- naLural lncrease (1oLal, 8lrLhs, and ueaLhs)
- neL lnLernauonal Mlgrauon
- opulauon Change 1990-2000
8-3 opulauon by Age, 8ace,
Plspanlc Crlgln, and Sex
- Age 8anges ln ercenL (of 1oLal opulauon, 2003)
- 8aclal Composluon (ercenL)
- Plspanlc or Launo Crlgln (ercenL)
- Males per 100 lemales
8-4 opulauon CharacLerlsucs - Pouseholds, 2000
- Lducauonal AualnmenL, 2000
- lorelgn-8orn opulauon, 2000
- Speaklng Language CLher 1han Lngllsh aL Pome, 2000
- 8esldlng ln Same Pouse ln 1993 and 2000
- Workers Who urove Alone Lo Work, 2000
- Pouseholds wlLh lncome of $73,000 or More ln 1999
- ersons ln overLy, 2004 and 2000
8-3 8lrLhs, ueaLhs, and lnfanL
ueaLhs
- 8lrLhs and 8lrLh 8aLes, 2000 and 2004
- ueaLhs and ueaLh 8aLes, 2000 and 2004
- lnfanL ueaLhs and ueaLh 8aLes er Llve 8lrLhs (1990,
2000, and 2004)
8-6 hyslclans, CommunlLy
PosplLals, Medlcare, Soclal
SecurlLy, and SupplemenLal
SecurlLy lncome
- hyslclans and 8aLes er 100,000 ln 2004
- CommunlLy PosplLals, 8eds, and 8aLes ln 2004
- Medlcare rogram LnrollmenL, Change, and 8aLes
(2000-2003)
- Soclal SecurlLy rogram 8eneclarles, 8aLes, Change
(2000-2003)
- SupplemenLal SecurlLy lncome rogram 8eclplenLs and
8aLes (2003)
8-7 Pouslng unlLs and 8ulldlng
ermlLs
- Pouslng unlLs 1990, 2000, and 2003
- neL Change 2000-2003
- unlLs per Square Mlle, 1990 and 2003
- Cwner-Cccupled unlLs & Mulu-unlL SLrucLures, 2000
- new rlvaLe Pouslng 2004, 2003, and 2000-2003
8-8 Crlme--number of Censes - vlolenL Crlmes, 2004 and 1oLals for 2000 - roperLy Crlmes, 2004 and 1oLals for 2000
8-9 ersonal lncome and Larn-
lngs by lndusLrles
- 1oLal by lace of 8esldence (2000, 2004, and 2003)
- ercenL Change (2004-2003, and 2000-2003)
- er CaplLa, 2000 and 2003
- Larnlngs by lace of Work
- ercenL by SelecLed Ma[or lndusLrles
8-10 Labor lorce and rlvaLe
8uslness LsLabllshmenLs and
LmploymenL
- Clvlllan Labor lorce 1oLal 2000, 2006, and 2000-2006
- number of unemployed 2000 and 2006
- unemploymenL 8aLe 2000 and 2006
- rlvaLe non-larm 8uslness LsLabllshmenLs (2000-
2004), LmploymenL (2000-2004), and ayroll (2004)
8-11 8anklng, 8eLall 1rade, and
Accommodauon and lood
Servlces
- 8anklng Cmces, 8aLes, and ueposlLs (2003)
- 8eLall 1rade LsLabllshmenLs and Sales (2002)
- Accommodauon and lood Servlces LsLabllshmenLs and
Sales, 2002
8-12 CovernmenL LxpendlLures,
Larnlngs, and LmploymenL
- lederal CovernmenL LxpendlLures 2000 and 2004
- lederal, SLaLe and Local CovernmenL Larnlngs, 2000
and 2003
- lederal, SLaLe and Local CovernmenL LmploymenL,
2000 and 2003
8-13 Local CovernmenL llnances
and Llecuons
- Local CovernmenL LmploymenL and ayroll, 2002
- Local CovernmenL llnances 2002 (Ceneral 8evenue
and 1oLal uebL CuLsLandlng)
- Llecuons, 2004, voLes CasL for resldenL (8epubllcan
and uemocrauc CandldaLes, ercenL of 1oLal)
8-14 larm Larnlngs, AgrlculLure,
and WaLer use
- larm Larnlngs, 2003
- AgrlculLure, 2002 (larms, Land ln larms, value of larm
roducLs Sold)
- WaLer use, 2000
8-13 ManufacLurlng - LsLabllshmenLs, 2002, Change 1997-2002
- LmploymenL, 2003 (1oLal, ercenL of Lmployees)
- Larnlngs, 2003 (1oLal, ercenL of Larnlngs)
- value Added, 2002
- CaplLal LxpendlLures, 2002
US DLAk1MLN1 CI LA8Ck US DLAk1MLN1 CI LA8Ck DLSCkI1ICN kLLLVAN1 INICkMA1ICN
LAuCn1?08 LAuCn1?08 Labor force daLa by counLy, 2008 annual averages - 2008 unemploymenL 8aLe (ercenL)
S1A1IS1ICS CANADA S1A1IS1ICS CANADA DLSCkI1ICN kLLLVAN1 INICkMA1ICN
CommunlLy roles CommunlLy roles SelecLed demographlc characLerlsucs of Canadlan Lowns,
clues, and provlnces
- CommunlLy opulauon (2006)
- CommunlLy opulauon Change (2001-2006)
- Age 8anges ln ercenL (of CommunlLy opulauon,
2006)
nC1L: uA1A 1PA1 WAS lMC81Lu ln1C 1PL Al8S 8LSLA8CP uA1A8ASL lS 8ln1Lu ln 8Lu.
uS Census 8ureau daLa: hup://www.census.gov/sLaLab/ccdb/ccdbsLcounLy.hLml
ueparLmenL of Labor daLa: hup://www.bls.gov/lau/
Canadlan CommunlLy roles: hup://www12.sLaLcan.ca/census-recensemenL/2006/dp-pd/prof/92-391/lndex.cfm?Lang=L
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20
CkGANI2A1ICNS (IIGUkLS 16-19)
Survey respondenLs characLerlzed Lhelr organlzaLlons from several perspecLlves, lncludlng eco-
nomlc secLor, sLaLus as a free-sLandlng enLlLy or deparLmenLal unlL, and organlzaLlon Lype. 1hls
secLlon of Lhe kesearch At|as revlews and synLheslzes Lhelr responses.
Iour C|ass|hcanon Axes (I|gure 17)
Classlfylng Al8S organlzaLlons was challenglng, glven Lhe noLable organlzaLlonal dlverslLy of Lhe
membershlp: survey responses ldenLlfled 29 Lypes of organlzaLlons (llgure 16). lour classlflca-
Llon axes were used Lo classlfy Lhese member organlzaLlons: economlc secLor, organlzaLlonal
servlce domaln, l&8 servlce conflguraLlon, and servlce funcLlon (role as a dlrecL l&8 servlce pro-
vlder or as a conLracLor).
1he mulLlple classlflcaLlon frameworks descrlbed here were used LhroughouL Lhe sLudy Lo or-
ganlze and analyze Lhe daLa. Al8S would beneflL by conLlnulng Lo develop sysLems LhaL charac-
Lerlze and beLLer serve groups of members wlLhln Lhe larger membershlp.
Sector (I|gure 19)
More Lhan Lwo-Lhlrds of Lhe membershlp (71) are ln Lhe prlvaLe secLor, almosL all of whlch are
nonproflL organlzaLlons. 1he remalnlng 29 of Lhe members are ln Lhe publlc secLor, belng el-
Lher governmenL enLlLles or collaboraLlve assoclaLlons of local governmenLs.
Serv|ce Doma|ns (I|gures 17-18)
1he servlce domaln classlflcaLlon axls ldenLlfles Lhe segmenL of socleLy LhaL an organlzaLlon ls
charLered Lo serve. 1hree ma[or groups were ldenLlfled and were classlfled lnLo four servlce
domalns:
- Crganlzauons servlng speclc populauons, subdlvlded lnLo Lwo servlce domalns:
- 1hose servlng Lhe aglng populaLlon (34 of respondenLs) and
- 1hose servlng all oLher deslgnaLed populaLlons (13).
- Crganlzauons provldlng dlversled servlces Lo Lhe communlLy (33).
- Crganlzauons whose prlnclpal charLer ls Lo provlde lnformauon Lo Lhe communlLy (20).
Serv|ce Conhguranons
Al8S members serve socleLy Lhrough mulLlple conflguraLlons of l&8 servlces. 1hese are covered
exLenslvely laLer ln Lhe kesearch At|as ln Lhe HFK 7C#-,&':1; secLlon and are lllusLraLed ln llgure
37.
Serv|ce Iuncnon
1he Al8S membershlp ls domlnaLed by dlrecL l&8 servlce provlders buL also lncludes organlza-
Llons LhaL conLracL and manage l&8 servlces. lor example, Area Agencles on Aglng may func-
Llon as l&8 conLracLors, and sLaLewlde 2-1-1 offlces funcLlon as managemenL enLlLles. 8oLh are
essenLlal parLs of Lhe l&8 landscape, and Lhelr roles, funcLlons, and needs musL be undersLood
as compleLely as Lhose of dlrecL servlce provlders.
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I|gure 16: kespondents L|sted by Crgan|zanon 1ype
1he Lable ls complled from survey responses Lo a prellmlnary plck llsL" of organlzauonal Lypes Lo whlch respon-
denLs could add Lhelr own denluons.
A small number of organlzauonal Lypes (such as Lhe unlLed Way Agencles and Area Agencles on Aglng) form a
large fracuon of respondenLs, a wlde varleLy of oLher organlzauonal Lypes makes up Lhe balance.
llgure 18 below shows how Lhls lnlual llsL can be congured lnLo four groups of organlzauons based on Lhelr
servlce domalns.
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I|gure 17: Iour Axes for C|ass|fy|ng Crgan|zanons
1. Lconom|c Sector: An organlzauon ls classed based on wheLher lL ls a governmenL enuLy or funded by publlc
monles, or wheLher lL ls a prlvaLe enLerprlse of a non-proL, for-proL, or rellglous naLure.
2. Serv|ce Doma|n: All Al8S members provlde or conLracL lnformauon and 8eferral servlces, buL Lhelr formal or-
ganlzauonal mlsslon, characLerlzed by Lhe Servlce uomaln classlcauon, dlers. Some members are charLered
Lo serve spec|hc popu|anons such as Lhe aglng, dlsabled, and menLally lll, and provlde an array of servlces ln-
cludlng l&8. CLhers are focused on servlng Lhe commun|ty Lhrough muluple servlces, of whlch l&8 ls one. A
Lhlrd group also serves one or more communlues, buL lLs prlnclpal servlce oerlng ls |nformanon-re|ated.
3. I&k Serv|ce Conhguranon: Al8S members were segmenLed lnLo Lhose LhaL serve Lhe publlc aL large (compre-
henslve) and Lhose LhaL serve speclc populauons (speclallzed). Lach segmenL may oer dlerenL congura-
uons of servlces, lncludlng 2-1-1, crlsls lnLervenuon, dlsasLer-relaLed l&8 servlces, and a varleLy of oLher serv-
lces. CreaLer deLall ls provlded ln Lhe HFK 7C#-,S:1; secuon of Lhls kesearch At|as.
4. Serv|ce Iuncnon: Member organlzauons may be classled based upon wheLher Lhey provlde l&8 servlces dl-
recLly, conLracL such servlces, or serve as an admlnlsLrauve omce for dlrecL servlce provlders.
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I|gure 18: kespondents Comp||ed by Serv|ce Doma|n
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I|gure 19: kespondents Shown by Sector and Serv|ce Doma|n
1. ub||c and r|vate Sector: 1he ma[orlLy of respondenLs (71) ls from Lhe prlvaLe secLor, buL a subsLanual frac-
uon (21) ls from Lhe publlc secLor. ubllc-secLor respondenLs are from all branches of governmenL and from
collaborauve assoclauons of local governmenLs. rlvaLe secLor organlzauons are almosL enurely nonproLs,
wlLh a small fracuon of falLh-based organlzauons. no for-proL organlzauons were among Lhe respondenLs.
2. Sector and Serv|ce Doma|n: 1he publlc- and prlvaLe-secLor respondenLs are segmenLed furLher by servlce do-
maln. ln Lhe publlc secLor, Lhe largesL fracuon of respondenLs provldes aglng servlces, ln Lhe prlvaLe secLor,
communlLy servlces ls Lhe largesL segmenL.
3. Serv|ce Doma|n: All respondenLs, across publlc and prlvaLe secLors, are shown by servlce domaln.
4. Standa|one Crgan|zanons vs. Departments: AbouL one-Lhlrd of Lhe respondenLs are free-sLandlng, sLandalone
organlzauons, all of whlch are from Lhe prlvaLe secLor. AbouL Lwo-Lhlrds (68) of Lhe respondenLs are deparL-
menLs or unlLs of larger organlzauons.
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2S
WCkkICkCL (IIGUkLS 20-23)
SLudy flndlngs suggesL LhaL LhaL Al8S members employ more Lhan Len Lhousand pald and volun-
Leer workers ln Lhelr l&8 operaLlons. 1he survey provlded deLalled lnformaLlon on Lhe composl-
Llon and concerns of Lhe workforce.
a|d Workforce S|ze (I|gure 20)
8espondenL l&8 sLaff ranged broadly from less Lhan one full-Llme equlvalenL Lo more Lhan 100.
Cverall, l&8 sLaff was comparaLlvely small: abouL Lwo-Lhlrds of Lhe respondenLs had a work-
force of Len full-Llme equlvalenLs or less (llgure 20.1). 1he daLa revealed workforce slze dlffer-
ences based on servlce domaln: medlan l1Ls for Aglng Servlces, CommunlLy Servlces, and Serv-
lces Lo CLher opulaLlons were ln Lhe 6 -7 l1L range, ln conLrasL, Lhe medlan for lnformaLlon
Servlces was 10.8 (llgure 20.3).
a|d Workforce Lducanon, Serv|ce, and Issues (I|gure 21)
1he respondenL workforce ls well-educaLed, wlLh nearly Lhree-quarLers holdlng a posL-
secondary degree or hlgher (llgure 21.1). More Lhan Lwo-Lhlrds of Lhe managemenL ranks have
3 years or more of experlence, conversely, abouL Lwo-Lhlrds of l&8 SpeclallsLs and 8esource
SpeclallsLs have less Lhan flve years of servlce (llgure 21.2). 1he lengLh of servlce flndlngs may
reveal poLenLlal concerns abouL reLlremenL ln Lhe managemenL ranks and Lurnover ln Lechnlcal
sLaff.
8espondenLs consldered Lhe lssues of beLLer career paLhs and lmproved reLenLlon Lo be some-
whaL G#;; lmporLanL Lhan oLher facLors such as compeLlLlve salarles, Lralnlng, and reducLlon of
burnouL. 8uL, lf raLlngs of moderaLe lmporLance and hlgher lmporLance are comblned, no slngle
lssue recelved less Lhan Lwo-Lhlrds of responses (llgure 21.3).
Impact of 8udget (I|gure 22)
1he daLa reveals an apparenL Lhreshold of operaLlonal scale aL budgeLs of $300,000. 1he me-
dlan sLaff for organlzaLlons wlLh budgeLs larger Lhan Lhls, 13.2, ls more Lhan Lhree Llmes Lhe me-
dlan for Lhose wlLh $300,000 or less, and more Lhan Lwlce Lhe overall medlan of 6.0 (llgure
22.1). When budgeL slze and servlce domaln are analyzed LogeLher (llgure 22.2), Lhe phenome-
non ls even more pronounced. lor example, Lhe medlan for lnformaLlon Servlces respondenLs
wlLh budgeLs of more Lhan $300,000 ls 23.3 l1Ls, more Lhan four Llmes Lhe overall medlan.
Vo|unteer Workforce (I|gure 23)
Al8S members ln all servlce domalns use volunLeer help. Cverall, 63 use volunLeers, wlLh Lhe
hlghesL use ln Lhe lnformaLlon Servlces and CommunlLy Servlces domalns (llgure 23.1). volun-
Leer workforces ln full-Llme equlvalenLs (llgure 23.2) are small, wlLh an overall average of 2.0
l1Ls. volunLeer workforce slze for Lhe lnformaLlon Servlces domaln ls hlgher, aL 4.0 l1Ls.
8espondenLs deploy volunLeers wlLhln lnformaLlon and referral funcLlons Lo dlfferenL exLenLs,
ranglng from occaslonal Lo essenLlal. 1he mosL essenLlal use of volunLeers ls answerlng Lhe
Lelephone (17.2 of respondenLs), wlLh Lhe oLher funcLlons aL markedly lower raLes (llgure
23.3).
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I|gure 20: a|d Workforce
1. a|d Sta |n Iu||-1|me Lqu|va|ents: 8espondenL l&8 sLa slzes range from less Lhan 1 l1L Lo 130. 1he ma[orlLy
of respondenLs (63.3) has an l&8 sLa of 10 l1Ls or less, Lhe largesL segmenL (42) has a sLa of 3 or less.
2. Iu||-1|me Lqu|va|ents by Serv|ce Doma|n: 1he largesL fracuons of all four servlce domalns are ln Lhe smallesL
workforce slze brackeL. 1he Servlces Lo CLher opulauons domaln has Lhe largesL fracuon ln Lhe mlddle work-
force slze brackeL, lnformauon Servlces has Lhe largesL fracuon ln Lhe hlghesL workforce slze brackeL.
3. Med|an I1Ls by Serv|ce Doma|n: LxcepL for lnformauon Servlces, wlLh a medlan of 10.8 l1Ls, medlan sLa
ranges beLween 6 and 7 l1Ls wlLh an overall medlan of 6.1 l1Ls.
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I|gure 21: a|d Workforce Lducanon, Length of Serv|ce, and Issues
1. Lducanona| Aua|nment: 73 of respondenL personnel have an assoclaLes, bachelors, or graduaLe degree and
23 have a hlgh school degree. 1he mosL wldely-held educauonal credenual ls Lhe bachelor's degree (48).
2. Length of Serv|ce by os|non: 68 of managers have 3 or more years of servlce, compared wlLh 38 of l&8
SpeclallsLs and 33 of 8esource SpeclallsLs. A ma[orlLy of l&8 SpeclallsLs and 8esource SpeclallsLs (62 and
63, respecuvely) have less Lhan 3 years of servlce.
3. Sta Issues: no slngle lssue overshadows Lhe oLhers ln lmporLance, alLhough Lhe respondenLs consldered beL-
Ler career paLhs and lmproved reLenuon Lo be somewhaL less lmporLanL Lhan Lhe oLher facLors. lf raungs of
moderaLe lmporLance and hlgher lmporLance are comblned, no slngle lssue recelved less Lhan Lwo-Lhlrds of
responses.
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I|gure 22: a|d Workforce Segmented by 8udget S|ze
1. uarn|e I1L Va|ues Segmented by 8udget 1|er: 1he graph segmenLs l1L quarules for respondenLs wlLh budg-
eLs of $300,000 or less, for Lhose wlLh more Lhan $300,000, and for all respondenLs. Cuarules 1, 2, and 3 are
represenLed wlLh dlerenL colors, and Lhe medlan values are shown beslde each of Lhe Lhree bars. 1he medlan
for budgeLs of more Lhan $300,000, 13.2 l1Ls, ls more Lhan Lhree umes Lhe medlan for Lhose wlLh $300,000 or
less (4.3), and ls more Lhan Lwlce Lhe overall medlan of 6.0. 1he hlghesL quarule, Cuarule 4, ls noL shown be-
cause aL Lhls scale lL would exLend o Lhe graph.
2. Med|an I1L Va|ues Segmented by 8udget 1|ers, Serv|ce Doma|ns, and Serv|ce 1ypes: 1he graph quanues
medlan l1L workforce slze relauve Lo budgeL uer and speclc l&8 domaln or servlce Lype. lor each l&8 do-
maln or servlce Lype, Lhe graph shows Lhe medlan values for budgeLs of $300,000 or less, for budgeLs of more
Lhan $300,000, and for all respondenLs. 1he analysls suggesLs LhaL budgeL slze, ln con[uncuon wlLh servlce do-
maln or servlce Lype, has an lmporLanL relauonshlp Lo workforce slze.
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I|gure 23: Vo|unteer Workforce
1. Vo|unteer Use |n Any Iuncnon, by Serv|ce Doma|n: Crganlzauons ln all servlce domalns use volunLeer help.
Cverall, 63 of all respondenLs use volunLeers ln some funcuon, wlLh Lhe hlghesL use ln Lhe lnformauon Serv-
lces and CommunlLy Servlces domalns.
2. Vo|unteer Iu||-1|me Lqu|va|ents by Serv|ce Doma|n: 1hls gure shows varlauons of medlan volunLeer l1Ls by
servlce domaln.
3. Lxtent of Vo|unteer Use |n Iour I&k Iuncnons: 1hls gure shows how respondenLs deploy volunLeers wlLhln
lnformauon and referral funcuons and Lhe exLenL of Lhelr use, ranglng from occaslonal Lo essenual. 1he mosL
essenual use of volunLeers ls answerlng Lhe Lelephone (17.2 of respondenLs), wlLh Lhe oLher funcuons aL
markedly lower frequencles.
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INICkMA1ICN 1LCnNCLCG INIkAS1kUC1UkL (IIGUkLS 24-29)
lnformaLlon Lechnologles play cruclal roles ln Lhe day-Lo-day l&8 operaLlons of Al8S members.
8espondenLs appralsed Lhe performance of slx componenLs of Lhelr lnformaLlon Lechnology ln-
frasLrucLure, reporLed on plans for replaclng Lhem, and llsLed Lhelr Lechnology vendors.
Informanon 1echno|ogy erformance (I|gure 24)
More Lhan half of Lhe responses lndlcaLed LhaL Lhe Lechnologles fully meL or exceeded Lhe
needs of Lhe respondenLs, and only a small fracLlon sLaLed LhaL respondenL needs were rarely
meL. 8espondenLs vlewed Lhe performance of sofLware-relaLed componenLs (l&8 sofLware,
webslLes, and onllne resource daLabases) somewhaL less favorably Lhan hardware relaLed com-
ponenLs (Lelephone sysLems, compuLers, and lnLerneL connecLlvlLy).
Informanon 1echno|ogy kep|acement |ans (I|gure 2S)
SllghLly more Lhan half of Lhe respondenLs (36) had no plans Lo replace componenLs of Lhelr
lnfrasLrucLure. Cf Lhe remalnder, abouL one-quarLer (23) wanLed Lo replace aL leasL one com-
ponenL buL had falled Lo secure fundlng, 9 wanLed Lo lnlLlaLe replacemenL and had requesLed
fundlng aL Lhe Llme of Lhe survey, and 12 had successfully secured fundlng Lo replace one or
more lnfrasLrucLure componenLs. 8espondenLs were mosL lnLeresLed ln replaclng Lhelr l&8
sofLware, webslLes, and onllne resource daLabases.
Vendor Ana|ys|s and L|snng I|gures 26-29)
vendor dlverslLy varles slgnlflcanLly by Lechnology: respondenLs llsLed 36 Lelephone sysLem
vendors, 22 l&8/resource daLabase vendors, and 11 compuLer vendors, lncludlng proprleLary
and cusLom-bullL Lechnologles. ln Lhe case of l&8/resource daLabase sofLware vendors and
compuLer vendors, lnsLallaLlons are concenLraLed among a comparaLlvely small number of ven-
dors (llgure 26).
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I|gure 24: Infrastructure erformance
1. Infrastructure erformance for S|x Components: 8espondenLs appralsed Lhe performance of slx componenLs
of Lhelr lnformauon Lechnology lnfrasLrucLure uslng a four-polnL raung scale (shown ln Lhe graph's key and ln
Lhe Lable's rsL column). 1he bar charL and Lable dlsplay Lhe raungs for each lnfrasLrucLure componenL. 1he
ple charL shows a summary of Lhe raungs for all slx componenLs. lly-seven percenL (37) of Lhe responses
lndlcaLed LhaL Lhe Lechnologles fully meL or exceeded Lhe needs of Lhe respondenLs.
2. Infrastructure erformance Scores for S|x Components: 1he gure shows LhaL compuLers (average score of
92), lnLerneL connecuvlLy (92), and Lelephone sysLem componenLs (88) are raLed more hlghly Lhan Lhe average
for all componenLs (86). 1he componenLs LhaL scored lower Lhan Lhe average were l&8 soware, (82), webslLe,
(81), and onllne resource daLabase, (78).
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I|gure 2S: Infrastructure kep|acement |ans
Infrastructure kep|acement |ans for S|x Components: 8espondenLs reporLed Lhelr plans for replaclng lnfra-
sLrucLure componenLs. 1he leadlng candldaLes for replacemenL (based on secured fundlng) are l&8 soware
(18), onllne resource daLabase soware (16), and Lhe organlzauon's webslLe (13).
1he ple charL summarlzes plans for all slx componenLs. SllghLly more Lhan half (36) of Lhe respondenLs had no
plans for replacemenL. AbouL one-quarLer (23) wanLed Lo replace aL leasL one componenL buL had falled Lo se-
cure fundlng, 9 wanLed Lo lnluaLe replacemenL and had requesLed fundlng aL Lhe ume of Lhe survey, 12 had
successfully secured fundlng Lo replace lnfrasLrucLure componenLs.
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I|gure 26: Vendor Insta||anons
1. Vendors Segmented by Number of Insta||ed S|tes: 8espondenLs llsLed Lhelr Lelephone sysLem, l&8/resource
daLabase soware, and compuLer sysLem vendors. 1he gure segmenLs Lhe vendors by Lhe numbers of Lhelr
lnsLalled slLes. 1here are large numbers of vendors wlLh smaller numbers of lnsLalled slLes, as well as a small
number of vendors wlLh large numbers of slLes.
2. Ana|ys|s of 1e|ephone System, I&k]kesource Database, and Computer Insta||anons: 1he Lhree ple charLs
show LhaL lnsLallauons of Lhese Lhree Lechnologles are concenLraLed among a comparauvely small number of
vendors. 1hls ls parucularly so ln Lhe case of l&8/resource daLabase soware vendors (Lop 3 accounL for 71
of lnsLallauons) and compuLer vendors (Lop 4 accounL for 68). ln Lhe much more dlverse eld of Lelephone
vendors, Lhe concenLrauon ls smaller (Lop 3 vendors accounL for 31 of lnsLallauons).
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I|gure 27: kespondent 1e|ephone Vendors I|gure 27: kespondent 1e|ephone Vendors I|gure 27: kespondent 1e|ephone Vendors
3Com
AasLra 1echnologles LlmlLed
All-Mode CommunlcaLlons
AlLlCen CommunlcaLlons
A1&1
A1&1 (8ellsouLh)
ALlanLlc 1elecom
Avaya
8rldgecom SysLems
8S8 CommunlcaLlons lnc.
CenLury1el
CenLury1el (Lmbarq)
Clsco SysLems
Comdlal CorporaLlon
Comporlum CommunlcaLlons
uelLaCom lnc.
lalrolnL CommunlcaLlons
llberneL, LLC
llrsLllne volce and uaLa
lronLler CommunlcaLlons
CovernmenL-Supplled
PearLland 8uslness SysLems
lnConLacL, lnc.
lnLer-1el
lwaLsu volce neLworks
Lore SysLems, lnc.
McCleod uSA (AL1LC)
Merldlan (norLel)
MlLel neLworks CorporaLlon
Morefleld CommunlcaLlons
nLC CorporaLlon
nlCL SysLems
norLel
nuvox
CpLlmum LlghLpaLh
anasonlc CorporaLlon
8lLLer CommunlcaLlons
8olm (Slemens)
Samsung
Shore1el lnc.
SmlLhvllle 1elephone
SmooLhsLone l
SnCM 1echnology AC
SoverneL CommunlcaLlons
SprlnL
1uS 1elecommunlcaLlons
1eleCourler CommunlcaLlons
1elLek CommunlcaLlons, lnc.
1LLuS CommunlcaLlons
1lme Warner Cable lnc.
1oshlba
uCn (volce MoblllLy, lnc.)
vendor ln 1ranslLlon
verlzon
WlLlne neLworks, lnc.
D%;&:+RA%'G& ;.;&#+;
I|gure 28: kespondent I&k]kesource Database Sohware Vendors I|gure 28: kespondent I&k]kesource Database Sohware Vendors I|gure 28: kespondent I&k]kesource Database Sohware Vendors
8MC SofLware
8owman SysLems
8owman SysLems (SuncoasL)
CP Mack, lnc.
CharlLy Loglc lnc.
CommunlLy lnformaLlon
CommunlLy 1ech knowledge
CovernmenL-Supplled
Parmony lnformaLlon
lnnovaLlve uaLa SysLems, lnc.
norLhllghL SofLware, lnc.
Cfflce roducLlvlLy SofLware
roprleLary
81M ueslgns
81Z AssoclaLes
Senlor navlgaLor
Soclal SoluLlons, lnc.
1rllogy lnLegraLed 8esources,
vlslonLlnk
Weblnform
xuma 1echnology
B-:C-'#&,-. ;:?&U,-# C,$>,8#;
I|gure 29: kespondent Computer Vendors I|gure 29: kespondent Computer Vendors I|gure 29: kespondent Computer Vendors
Acer
Apple
Asus
CusLom-8ullL
uell CompuLer
CaLeway
PewleLL ackard
l8M
Lenovo
D%;&:+RA%'G& ;.;&#+;
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
3S
8UDGL1 (IIGUkLS 30-31)
8espondenLs reporLed on Lhelr budgeLs ln Lhe lasL compleLe flscal year and Lhe changes Lhose
budgeLs showed from Lhe prevlous year. 1he daLa may suggesL LhaL Lhe economlc Lurbulence
experlenced by Lhe naLlon had noL yeL lmpacLed respondenL l&8 budgeLs aL Lhe Llme Lhe survey
was Laken.
8udget kanges (I|gure 30)
1he survey gaLhered budgeL lnformaLlon ln elghL slze brackeLs (llgure 30.1). lor Lhe purposes of
analysls, Lhls conLlnuum was segmenLed lnLo Llers of Lhree slzes (llgure 30.2) and Lwo slzes (llg-
ure 30.3).
1he ma[orlLy of Al8S members operaLe on comparaLlvely small l&8 budgeLs. SllghLly more Lhan
half of respondenLs (33) have annual l&8 budgeLs of $230,000 or less, nearly Lhree-quarLers
(72) have budgeLs of $300, 000 or less.
1here may be correlaLlons beLween organlzaLlonal servlce domaln and budgeL slze (llgure 30.2).
1he ma[orlLy of Aglng Servlces respondenLs (73), for example, ls ln Lhe lowesL budgeL Ller, ln-
formaLlon Servlces respondenLs are more heavlly represenLed ln Lhe hlghesL Ller Lhan organlza-
Llons from Lhe oLher servlce domalns.
An annual budgeL slze of $300,000 appears Lo demarcaLe slgnlflcanL dlfferences ln workforce
slze and annual conLacL volumes. 8espondenLs wlLh budgeLs of more Lhan $300,000 have a me-
dlan pald workforce of 13.2 l1Ls, whlch ls more Lhan Lhree Llmes Lhe medlan of 4.3 l1Ls for
Lhose wlLh $300,000 or less. 1he medlan annual conLacL volume for respondenLs wlLh budgeLs
of more Lhan $300,000 ls 67,293, more Lhan elghL Llmes Lhe medlan of 8,000 conLacLs for or-
ganlzaLlons wlLh budgeLs of $300,000 or less. ueLall on workforce slze and budgeL correlaLlons
ls provlded earller ln Lhe kesearch At|as (llgure 22), llgure 47 revlews Lhe relaLlonshlp beLween
budgeL and annual conLacL volumes.
8udget Changes (I|gure 31)
8espondenLs wlLh year-over-year budgeL decreases and budgeL lncreases were abouL Lhe same
(24 and 23, respecLlvely) and, LogeLher, equalled Lhe segmenL of respondenLs (30) ln whlch
llLLle or no budgeL change was experlenced (llgure 31.1).
1here may be a relaLlonshlp beLween budgeL slze and wheLher Lhe budgeL lncreased, decreased,
or sLayed Lhe same. CrganlzaLlons wlLh larger budgeLs susLalned a larger percenLage of de-
creases (llgure 31.2).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
36
I|gure 30: 8udget kanges
1. I&k 8udget kanges: 8espondenLs specled Lhelr l&8 budgeL range for Lhe lasL compleLe scal year. SllghLly
more Lhan half of respondenLs (33) have budgeLs of $230,000 or less, Lhe remalnder exLend across Lhe budgeL
specLrum Lo $3 mllllon or more.
2. I&k 8udget Data |n 1hree 1|ers: 8udgeLs have been ploued agalnsL Lhree budgeL uers Lo hlghllghL dlerences
ln dlsLrlbuuon by servlce domaln. 1he ma[orlLy of Aglng Servlces organlzauons (73) have budgeLs of $230,000
or less. lnformauon Servlce organlzauons are evenly dlsLrlbuLed across Lhe budgeL specLrum ln Lhree nearly
equal poruons.
3. I&k 8udget |n 1wo 1|ers: 1he ple charL shows Lhe dlvlslon of respondenL budgeLs lnLo Lwo uers based on a
Lhreshold of $300,000. Crganlzauons above Lhls amounL have markedly larger work forces and annual conLacL
volumes Lhan Lhose below lL. See llgure 22 (Workforce) and llgure 47 (ConLacL volumes) for deLalled analysls.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
37
I|gure 31: 8udget Changes
1. I&k 8udget Changes: 1he gure lllusLraLes year-over-year changes ln budgeLs. Across all respondenLs, Lhose
who susLalned budgeL decreases equalled Lhose who en[oyed budgeL lncreases. 1he remalnlng half of Lhe re-
spondenLs experlenced llule or no change.
2. I&k 8udget Changes by 8udget S|ze: 1he composluon of budgeL changes dlered based on overall budgeL slze.
1he largesL fracuon of respondenLs wlLh budgeL decreases ls ln Lhe budgeL uer of $1 mllllon or more (37 of
respondenLs ln Lhe uer). 1he mlddle range of budgeLs ($230,000 - $1 mllllon) had Lhe largesL fracuon of re-
spondenLs wlLh budgeL lncreases (36 of respondenLs), respondenLs ln Lhe uer of $230,000 or less had Lhe
hlghesL fracuon wlLh llule or no change (36 ).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
38
IUNDING (IIGUkLS 32-36)
8espondenLs provlded lnformaLlon on Lhe composlLlon and amounL of Lhelr fundlng sources,
and reporLed wheLher Lhey had experlenced changes ln Lhelr sources over Lhe lasL Lwo com-
pleLed flscal years.
Iund|ng Sources (I|gure 32)
SllghLly more Lhan one-quarLer of Lhe respondenLs (27) have slngle-source fundlng. 1he re-
malnder relles on mulLlple sources, up Lo as many as elghL (llgure 32.1).
More Lhan half of Lhe respondenLs recelved fundlng from sLaLe/provlnclal governmenLs and Lhe
unlLed Way (33 of respondenLs from each source). Cne-Lhlrd of Lhe respondenLs recelved
federal fundlng and counLy fundlng (33 of respondenLs). LsLlmaLes of fundlng dollars sug-
gesLed LhaL Lhe unlLed Way and sLaLe/provlnclal sources conLrlbuLed Lhe largesL shares of fund-
lng dollars Lo Lhe LoLal fundlng of Lhe respondenLs. LsLlmaLed respondenL fundlng was close Lo
$100 mllllon (llgure 32.2).
Changes |n Iund|ng Sources (I|gures 33-34)
AbouL half of Lhe respondenLs (49) experlenced no neL fundlng change over Lhe Lwo-year pe-
rlod, Laklng lnLo accounL all changes ln Lhelr fundlng sources. nearly one-Lhlrd (32) experl-
enced a neL decrease ln fundlng, Lhe remalnlng 19 en[oyed a neL lncrease (llgure 33).
1he dollar value of fundlng changes was esLlmaLed for each fundlng source and LoLaled for all
sources. 1he esLlmaLlng model showed Lhe largesL lncrease was ln federal fundlng and Lhe larg-
esL decrease was ln lndlvldual supporL, Lhe neL decrease across all sources was less Lhan 1 per-
cenL, or roughly $798,000 (llgure 34.2).
Whlle a small number of respondenLs were heavlly affecLed by fundlng decreases, overall Lhe
lmpacL of fundlng changes appears Lo have been mlnlmal. lL would be useful Lo compare Lhls
lnformaLlon wlLh subsequenL fundlng experlence Lo deLermlne wheLher Lhe prolonged eco-
nomlc downLurn has Laken a more subsLanLlal Loll slnce Lhe survey perlod.
Lsnmanng Mode|s (I|gures 3S-36)
1he models for esLlmaLlng fundlng dollars (llgure 33) and changes ln fundlng dollars (llgure 36)
are provlded Lo lllusLraLe how survey responses were converLed lnLo hlgh-level dollar esLlmaLes.
8ecause Lhe models use range mldpolnLs and consLanLs, Lhe resulLs are approxlmaLlons LhaL glve
an ldea of scale. 1he values Lhus derlved were also used Lo esLlmaLe Lhe LoLal fundlng dollars
for Lhe full Al8S membershlp (see Al8S Members CperaLe a SlgnlflcanL LnLerprlse" on page 1 of
Lhe kesearch At|as).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
39
I|gure 32: Number and Ana|ys|s of Iund|ng Sources
1. Number of Iund|ng Sources: SllghLly more Lhan one-quarLer of respondenLs (27) are funded by sole sources.
1he remalnlng 73 are funded by Lwo Lo elghL sources.
2. Ana|ys|s of Iund|ng Sources: 1he blue bars ln Lhe graph represenL Lhe percenL of Lhe respondenLs LhaL ls re-
celvlng fundlng from each of Lhe nlne specled fundlng sources. 1he Lop Lwo rows of Lhe Lable beneaLh Lhe bar
charL, uLled 8espondenLs," correspond Lo Lhe blue bars on Lhe graph. 1he palred cells ln Lhese rows speclfy
Lhe number of respondenLs LhaL recelves fundlng from a parucular source and Lhe correspondlng percenL of
Lhe LoLal respondenLs (169) Lhls number represenLs. 1he LoLals for all sources exceed 100 because many re-
spondenLs recelve fundlng from muluple sources.
1he green bars ln Lhe graph represenL Lhe esumaLed fracuon LhaL each fundlng source consuLuLes of Lhe LoLal
dollar fundlng of all sources. 1he percenLages of esumaLed dollars sum Lo 100. 1he Lwo bouom rows of Lhe
Lable (LsumaLed lundlng") correspond Lo Lhe green bars ln Lhe graph. 1hey show Lhe dollar esumaLes, ln mll-
llons, for each fundlng source, and Lhe percenL each source consuLuLes of Lhe LoLal esumaLed fundlng of $97.4
mllllon.
Note: 1hese esumaLes provlde a general scope of fundlng, Lhey are noL preclse quanucauons. 1he meLhod
for derlvlng Lhe esumaLes ls documenLed ln llgure 33.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
40
I|gure 33: keported kanges of Iund|ng Change
1he gure lllusLraLes Lhe lmpacLs on respondenLs of fundlng changes across all sources. As shown by Lhe ple
charL, nearly half (49) of Lhe respondenLs experlenced no neL change across all Lhelr sources of fundlng. AbouL
one-Lhlrd (32) of Lhe respondenLs susLalned neL decreases ln fundlng, and abouL one-h (19) en[oyed neL
lncreases.
Note: 1hese esumaLes provlde a general scope of fundlng, Lhey are noL preclse quanucauons. 1he meLhod for
derlvlng Lhe esumaLes ls documenLed ln llgure 36.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
41
I|gure 34: Changes |n Iund|ng by Source
1. Changes |n Iund|ng by Source, as a ercent of kespondents: 1he bar charL lllusLraLes Lhe changes ln fundlng
by source. Lach seL of Lhree bars shows Lhe percenL of respondenLs recelvlng fundlng from a parucular source
LhaL experlenced a decrease of more Lhan 3 (red bars), an lncrease of more Lhan 3 (green bars), or llule or
no change (gray bars) from LhaL source. Lach seL of Lhree bars sums Lo 100, wlLh allowances for roundlng.
2. Lsnmated Net Changes |n Iund|ng by Source, as a ercent of Lsnmated Iund|ng Do||ars: 1he gure provldes
a hlgh-level esumaLe of Lhe neL dollar lmpacL of fundlng source lncreases and decreases. As shown ln Lhe
rlghLmosL column of Lhe bar charL and Lable, across all fundlng sources Lhe neL esumaLed change was a reduc-
uon of abouL 0.8, or an esumaLed dollar decrease of $798,200.
Note: 1hese esumaLes provlde a general scope of fundlng, Lhey are noL preclse quanucauons. 1he meLhod for
derlvlng Lhe esumaLes ls documenLed ln llgure 36.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
42
I|gure 3S: Lsnmanon of Iund|ng Do||ars
1he hgure shows how esnmates were der|ved for fund|ng sources and tota| fund|ng.
1. All respondenLs LhaL provlded a budgeL range ln Lhelr surveys were ldenued.
2. lor each such respondenL, a budgeL range mldpolnL was specled.
3. 1he fundlng source percenLages specled by each respondenL ln Lhe survey were muluplled by Lhe respon-
denL's budgeL range mldpolnL.
4. 1hls ylelded Lhe dollar esumaLe for each respondenL's fundlng sources.
3. Such dollar esumaLes were LoLaled for all respondenLs by source.
6. 1he fundlng source LoLals were added LogeLher Lo yleld a grand LoLal of esumaLed fundlng for all respon-
denLs and all sources.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
43
I|gure 36: Lsnmanon of Do||ar Amounts of Iund|ng Changes
1he hgure shows how esnmates were der|ved for do||ar amounts of fund|ng changes.
3. 8espondenLs reporLed wheLher fundlng decreased, lncreased, or sLayed Lhe same for each fundlng source.
1he degree of change was specled uslng a ve-polnL scale.
6. 8ased on Lhe respondenL's cholce, a declmal fracuon was muluplled by Lhe respondenL's esumaLed fundlng
source dollars (ln no. 4).
7. 1he fundlng source changes were Lhen LoLaled Lo provlde Lhe neL dollar change, by source, for all respon-
denLs.
8. 1he fundlng source change LoLals were added LogeLher Lo yleld a grand LoLal of esumaLed fundlng changes
for all respondenLs and all sources.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
44
I&k CLkA1ICNS (IIGUkLS 37-43)
8espondenLs characLerlzed Lhe sLrucLure and conLenL of Lhelr l&8 servlce offerlngs and deflned
Lhe scope of Lhelr servlce LerrlLorles. 1hey provlded a vlvld lmpresslon of Lhe dlverse, complex,
and numerous servlces Al8S members offer Lo socleLy.
Serv|ce Conhguranons (I|gure 37)
Palf Lhe respondenLs provldes l&8 servlces deslgned Lo serve Lhe publlc aL large (comprehen-
slve" servlce provlders) and Lhe oLher half provldes l&8 servlces for speclflc or deslgnaLed popu-
laLlons (speclallzed" servlce provlders). All blended" servlces, and Lhe ma[orlLy of 2-1-1 and
crlsls-relaLed servlces, are supplled by Lhe comprehenslve l&8 provlders (llgure 37.2). Cverall,
44 of Lhe respondenLs supply 2-1-1 servlces, 19 supply crlsls lnLervenLlon servlces, and 37
provlde dlsasLer-relaLed servlces (llgure 37.3).
Spec|a||zed I&k Serv|ces (I|gure 38)
8espondenLs offer an array of speclallzed l&8 servlces, Lhe ma[orlLy of whlch are relaLed Lo Lhe
aglng populaLlon. CLher speclallzed servlces are provlded Lo youLh, famllles, and oLher deslg-
naLed populaLlons (llgure 38.1). 1he largesL fracLlon of provlders of speclallzed servlces (70) ls
ln Lhe Aglng Servlces domaln (llgure 38.3).
Contracted I&k Serv|ces (I|gure 39)
8espondenLs supply more Lhan 30 caLegorles of l&8 servlces under conLracL (llgure 39.1). 1o-
geLher, respondenLs ln Lhe CommunlLy Servlces and lnformaLlon Servlces domalns make up Lhe
ma[orlLy (73) of conLracL l&8 servlce provlders (llgure 39.3).
Contracted Non-I&k Serv|ces (I|gure 40)
MosL of Lhe non-l&8 servlces provlded under conLracL are dlrecL program servlces such as
emergency food and legal servlces, and coordlnaLlng funcLlons such as case managemenL. A
smaller number of conLracL servlces are Lechnlcal offerlngs LhaL grow ouL of Lhe skllls, lnforma-
Llon, and Lechnologles deployed by Lhe respondenLs ln Lhelr malnsLream l&8 work.
I&k Serv|ces |n D|saster (I|gure 41)
1he respondenLs assume a range of responslblllLles servlng Lhe publlc ln dlsasLers. Many are
charLered Lo serve as lnformaLlon gaLeways elLher Lo Lhe general publlc or Lo speclflc popula-
Llons. CLher funcLlons lnclude collaboraLlon wlLh governmenL agencles and human servlce or-
ganlzaLlons durlng dlsasLers, dlsasLer plannlng, and personnel and daLa managemenL.
Areas Served (I|gure 42)
1he vasL ma[orlLy of respondenLs (80) provldes l&8 servlces Lo one or more counLles, alLhough
oLher respondenLs provlde servlces locally, sLaLewlde, and naLlonally. 1he predomlnance of
counLles ln Lhe servlce proflle fosLered Lhe declslon Lo use Lhem as Lhe unlL of demographlc
analysls (see uemographlcs" and llgures 8-14 earller ln Lhe kesearch At|as).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
4S
Cther I&k Crgan|zanons |n the Area (I|gure 43)
nearly 83 of Lhe respondenLs reporLed beLween one and Lhree l&8 organlzaLlons ln Lhelr loca-
Llons. lL seems llkely LhaL some of Lhese are noL Al8S members and mlghL beneflL from ln-
volvemenL ln Lhe Alllance.
Summary
1he experlence of processlng l&8 operaLlons daLa revealed Lhe need Lo lmprove Lhe frameworks
used Lo deflne l&8 servlce offerlngs. ln several cases, survey daLa was exLended and correcLed
by lncorporaLlng daLa from Lhe provlder webslLes. 1he enhanced daLa seL led Lo a resLaLemenL
of respondenL raLlos ln comprehenslve/speclallzed servlces, 2-1-1 servlces, and crlsls lnLerven-
Llon servlces (see Appendlx 2 for deLalls).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
46
I|gure 37: Serv|ce Conhguranons
1. Crgan|zanons Cer|ng Comprehens|ve and Spec|a||zed Serv|ces: 1he ple charL shows an even dlvlslon be-
Lween respondenLs provldlng comprehenslve servlces and Lhose provldlng speclallzed servlces. lour Lypes of
servlce oerlngs were specled for organlzauons oerlng comprehenslve and speclallzed servlces. 1he bar
charL and Lable below Lhe ple charL show Lhe number of respondenLs, Lhelr percenL of all respondenLs, and
Lhelr percenL of comprehenslve or speclallzed servlce provlders, LhaL provlde Lhese Lypes of servlces.
2. Comprehens|ve and Spec|a||zed I&k Serv|ce Crgan|zanons - Serv|ce Conhguranon: 1he Lhree ple charLs show,
for comprehenslve servlce organlzauons and for speclallzed servlce organlzauons, whaL fracuons oer 2-1-1
servlces, crlsls lnLervenuon servlces, and servlces relaLed Lo dlsasLer.
3. A|| Crgan|zanons - Serv|ce Conhguranon: 1he Lhree ple charLs ln Lhls gure show Lhe congurauons of Lhe
Lhree servlces for all respondenLs. 1he bar charL shows Lhe way Lhese congurauons are comblned across all
respondenLs (comblnlng daLa for comprehenslve and speclallzed l&8 servlce provlders).
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
47
I|gure 38: Spec|a||zed I&k Serv|ces
1. Spec|a||zed I&k Serv|ces: 1he largesL respondenL segmenLs provlde speclallzed l&8 servlces Lo meeL Lhe ln-
formauon needs of older adulLs (34 respondenLs), and older adulLs/people wlLh dlsablllues (12). 1ogeLher,
Lhese 66 responses accounL for nearly 73 of Lhe LoLal.
2. r|mary vs. Secondary Serv|ce Cer|ngs: Cnly a small fracuon of Lhe respondenLs (6) LhaL oer speclallzed
l&8 servlces operaLe l&8 as Lhelr prlmary and only servlce. 1he much larger fracuons of respondenLs oerlng
speclallzed servlces are Lhose operaung l&8 as elLher a prlmary servlce wlLh oLher servlces (43) or as a sec-
ondary servlce (49).
3. rov|ders of Spec|a||zed I&k Serv|ces by Serv|ce Doma|n: 1he ma[orlLy of organlzauons oerlng speclallzed
servlces (70) ls from Lhe Aglng Servlces domaln, mlrrorlng Lhe conLenL of servlce oerlngs shown ln Lhe bar
charL ln llgure 38.1.
AIkS kesearch At|as
$:C.-'8J& P 3455 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
48
I|gure 39: Contracted I&k Serv|ces
1. Contracted I&k Serv|ces: 1he bar charL dlsplays Lhe varleLy of l&8 servlces provlded under conLracL.
2. r|mary vs. Secondary Serv|ce Cer|ng: 1he ma[orlLy of conLracL l&8 provlders oers l&8 as elLher Lhelr prl-
mary servlce (26) or as a prlmary servlce wlLh oLher oerlngs (43). 1he bar charL shows LhaL provlders wlLh
l&8 as Lhelr prlmary and only servlce supply an average of abouL Lhree servlces under conLracL. 1hose oerlng
l&8 as a prlmary servlce ln con[uncuon wlLh oLher servlces, and as a secondary servlce, provlde fewer con-
LracLed servlces on average (1.9 and 1.6, respecuvely).
3. Serv|ce Doma|ns of Contract I&k rov|ders: 1he ple charL shows LhaL respondenLs ln Lhe CommunlLy Servlces
(37) and lnformauon Servlces domalns (36) LogeLher comprlse nearly Lhree-quarLers of Lhose LhaL provlde
l&8 servlces under conLracL. 1he bar charL shows average conLracLed servlces segmenLed by servlce domaln.
Crganlzauons from Lhe lnformauon Servlces domaln provlde abouL Lhree servlces on average, and CommunlLy
Servlces respondenLs average abouL Lwo servlces.
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49
I|gure 40: Contracted Non-I&k Serv|ces
rogram Serv|ces
(61 kespondents)
8eneLs Counsellng Careglvers Servlces Case ManagemenL uomesuc vlolence Servlces
Lmergency lood/ShelLer Pomeless Servlces Legal Servlces nuLrluon & lood Servlces
Cmbudsman Servlces 1elephone 8eassurance volunLeer CpporLunlues
1echn|ca| Serv|ces
(7 kespondents)
CommunlLy volce Mall uaLa LnLry uaLa Leaslng uaLabase uevelopmenL
CranL ManagemenL PMlS Cperauon rogram Lvaluauon Sausfacuon Surveys
1echnlcal 1ralnlng 1ralnlng uocumenLauon Web Appllcauon uevelopmenL
8espondenLs provlde a varleLy of non-l&8 servlces under conLracL, Lhe largesL group of whlch comprlses program
servlces. A smaller group of non-l&8 servlces comprlses Lechnlcal offerlngs LhaL grow ouL of Lhe skllls, lnformaLlon,
and Lechnologles deployed by Lhe respondenLs ln Lhelr malnsLream l&8 work.
8espondenLs provlde a varleLy of non-l&8 servlces under conLracL, Lhe largesL group of whlch comprlses program
servlces. A smaller group of non-l&8 servlces comprlses Lechnlcal offerlngs LhaL grow ouL of Lhe skllls, lnformaLlon,
and Lechnologles deployed by Lhe respondenLs ln Lhelr malnsLream l&8 work.
I|gure 41: I&k Serv|ces |n D|saster
1. Crgan|zanons w|th a Current ko|e |n D|sasters: AL Lhe ume of Lhe survey, 34 of Lhe respondenLs had a role ln
dlsasLer slLuauons, 41 dld noL, and 3 had a role LhaL was under developmenL.
2. Crgan|zanons w|th a D|saster ko|e Segmented by Serv|ce Doma|n: lorLy-Lwo percenL (42) of respondenLs
wlLh a role ln dlsasLers are from Lhe CommunlLy Servlces domaln and 30 are from lnformauon Servlces.
Smaller fracuons are from Aglng Servlces and from Crganlzauons Servlng CLher opulauons.
3. D|saster-ke|ated Iuncnons erformed by I&k Crgan|zanons: ln Lhe evenL of dlsasLer, 40 of Lhe respondenLs
are charLered Lo serve as Lhe lnformauon gaLeway Lo Lhe general publlc, and 17 Lo provlde lnformauon peru-
nenL Lo speclal needs and populauons. 1wenLy-ve percenL (23) of Lhe respondenLs collaboraLe wlLh govern-
menL agencles and human servlce organlzauons Lo supporL Lhe publlc. Smaller fracuons are responslble for
dlsasLer plannlng, Lralnlng, managlng dlsasLer personnel, and for managlng resource daLa requlred for emer-
gency response.
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S0
I|gure 42: Areas Served
8espondenLs serve geographles LhaL range from Lowns and clues Lo an enure counLry. 8espondenLs LhaL serve a
slngle counLy, or a group of counues, accounL for 80 of Lhe respondenLs.
I|gure 43: Cther I&k Crgan|zanons |n the Area
1wo-Lhlrds of respondenLs have one or Lwo oLher l&8 organlzauons operaung ln Lhelr servlce areas.
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S1
CLILN1 CCN1AC1 VCLUMLS AND CnANNLLS (IIGUkLS 44-49)
CllenL conLacL volumes were analyzed exLenslvely, reveallng lmporLanL relaLlonshlps wlLh servlce
domalns, Lypes of servlce offerlngs, and budgeL slze. 1he channels Lhrough whlch Al8S mem-
bers are conLacLed, and member lnLerneL presence, were also examlned.
Contact Vo|umes (I|gures 44-46)
nearly Lwo-Lhlrds of Lhe respondenLs (64) process annual conLacL volumes of 23,000 or less.
1he remalnlng respondenLs posLed volumes as hlgh as 360,000 (llgure 44). 8espondenLs re-
porLed slgnlflcanL lncreases ln conLacL volumes ln 2008 from 2007, noLlng LhaL Lhese occurred ln
Lhe face of sLaff reducLlons and hlrlng freezes (llgure 43).
8espondenLs were organlzed ln flve dlfferenL grouplngs of servlce domalns and servlce Lypes,
and Lhe conLacL volumes wlLhln each grouplng were deLermlned. 1he analysls shows clear dlf-
ferences ln conLacL volumes based on Lhese facLors (llgure 46).
Impact of 8udget S|ze, Serv|ce Doma|n, and Serv|ce Cer|ng (I|gure 47)
1he relaLlonshlp of budgeL slze Lo conLacL volumes was lnvesLlgaLed (llgure 47.1). 1he daLa re-
vealed sLrlklng and conslsLenL dlfferences of conLacL volumes relaLed Lo budgeL slze. lor exam-
ple, Lhe medlan volume for organlzaLlons ln Lhe lower budgeL Ller ($300,000 or less) was 8,000,
Lhe medlan for Lhose ln Lhe hlgher budgeL Ller was more Lhan elghL Llmes larger (67,293).
1he lnfluence of budgeL slze, ln con[uncLlon wlLh servlce domalns and servlce offerlngs, was also
analyzed (llgure 47.2). Cnce agaln, Lhe dlfferences ln conLacL volumes are sLrlklng. lor exam-
ple, Lhe medlan volume for organlzaLlons offerlng 2-1-1 servlces ln Lhe hlgher budgeL Ller (more
Lhan $300,000) was 83,000. 8y conLrasL, organlzaLlons ln Lhe Aglng Servlces domaln ln Lhls
budgeL Ller had an annual volume of 44,000.
Contact Channe|s (I|gure 48)
8espondenLs quanLlfled Lhe volume of conLacLs Lhey recelved Lhrough seven communlcaLlons
channels. All of Lhe respondenLs are conLacLed vla Lelephone, and subsLanLlal fracLlons of re-
spondenLs are conLacLed Lhrough oLher LradlLlonal channels such as walk-lns and posLal mall.
Conslderable fracLlons of respondenLs are conLacLed by more conLemporary communlcaLlons
channels llke e-mall and volce mall (llgure 48.1).
1he conLacL volume per channel was also analyzed (llgure 48.2). 1he Lelephone ls clearly pre-
emlnenL, accounLlng for 98 of Lhe volume, all Lhe oLher channels accounL for 2. 1he ple
charLs ln Lhe graph show Lhe channel volumes.
Internet resence (I|gure 49)
1he lnLerneL has opened up a new channel for lnformaLlon and referral. 1he vasL ma[orlLy of
respondenLs (84) have Lhelr own webslLes (llgure 49.1), many of Lhese supply lnformaLlon
abouL Lhe l&8 provlder and a searchable daLabase (llgure 49.2). 1rafflc volume Lo Lhe webslLes
appeared Lo vary by servlce domaln (llgure 49.3). lL seems posslble LhaL currenL Lrafflc ls llghL
compared Lo Lhe poLenLlal use of Lhese webslLes.
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I|gure 44: Contact Vo|umes |n 2008, A|| Serv|ce Doma|ns
lorLy-Lhree percenL (43) of respondenLs processed a volume of 10,000 or less conLacLs durlng 2008, an addl-
uonal 20 processed beLween 10,000 and 23,000 conLacLs. 1hls consuLuLed nearly Lwo-Lhlrds (64) of Lhe re-
sponses, Lhe remalnlng 36 reporLed processlng volumes of more Lhan 23,000 conLacLs, wlLh a hlgh of 360,000.
I|gure 4S: Contact Vo|ume Changes from 2007 to 2008
1he bar graph and Lable show Lhe 2007 Lo 2008 changes ln conLacL volumes reporLed by Lhe respondenLs. As
shown by Lhe ple charL, overall 17 reporLed decreases ln volume, 6, no change, and 77, lncreases ln volume.
1he daLa mlrrors narrauve survey responses descrlblng lncreased publlc demand ln Lhe face of sLa reducuons
and freezes.
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I|gure 46: C||ent Contact Vo|umes by Serv|ce Doma|ns and Serv|ce Cer|ngs
1he gure shows ve dlerenL grouplngs of respondenL conLacL volumes. Lach grouplng provldes a parucular
segmenLauon of Lhe LoLal unlverse of 176 responses. 1he graphs show Lhe medlan for each segmenL wlLhln a
grouplng, Lhe mlddle 30 of each segmenL's conLacL volume values ls shown ln Lurquolse. 1he graphs are drawn
Lo scale of conLacL volumes, arrayed on Lhe ? axls. AL Lhls scale, Lhe hlghesL values (Cuarule 4) exLend o Lhe
graph (doued llnes). 1he Lables below Lhe graphs supply Lhe key values for each grouplng.
1he analysls suggesLs LhaL servlce domaln, servlce congurauons, and speclc servlce oerlngs have an lmporLanL
relauonshlp Lo conLacL volumes.
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I|gure 47: Impact of 8udget S|ze, Serv|ce Doma|n, and Serv|ce Cer|ng
1. uarn|e Contact Va|ues Segmented by 8udget 1|ers: 1hls gure shows annual conLacL values segmenLed by
Lhe Lwo budgeL uers. Crganlzauons wlLh budgeLs of more Lhan $300,000 have markedly larger annual conLacL
volumes Lhan Lhose below Lhls amounL. 1he hlghesL quarule, Cuarule 4, ls noL shown because aL Lhls scale lL
would exLend o Lhe graph.
2. Med|an Contact Vo|umes Segmented by 8udget 1|ers, Serv|ce Doma|ns, and Serv|ce 1ypes: 1hls gure quan-
ues medlan conLacL volumes for Lhe Lwo budgeL uers ln con[uncuon wlLh speclc servlce domaln or servlce
Lypes. 1he analysls suggesLs LhaL budgeL slze, ln con[uncuon wlLh servlce domaln or servlce oerlng, has an
lmporLanL relauonshlp Lo conLacL volume.
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I|gure 48: Contact Channe|s
1. Contact Channe| Use |n 2008: 1hls gure deplcLs Lhe percenLage of respondenL organlzauons LhaL are ac-
cessed by each channel. Clearly, Lhe Lelephone ls sull Lhe unlversal medlum of access, wlLh all respondenLs
conLacLed Lhrough Lhls channel.
2. Contact Channe| Vo|umes |n 2008: 1hls gure analyzes conLacL volumes by channel. 1he le-hand ple charL
shows LhaL 98 of Lhe volume ows Lhrough Lhe Lelephone, wlLh Lhe remalnlng 2 of volume owlng Lhrough
all Lhe oLher channels. 1he rlghL-hand ple charL deplcLs Lhe fracuons of all Lhe oLher channels wlLhln Lhe 2 of
LoLal volume.
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I|gure 49: Internet resence, Webs|te Content, and Webs|te V|s|tors
1. Internet resence: 1he vasL ma[orlLy of respondenLs have Lhelr own webslLes (84). Llnks on personal, gov-
ernmenL, and oLher organlzauon webslLes also provlde an lnLerneL presence.
2. Webs|te Content Segmented by Serv|ce Doma|n: 1he ma[orlLy of respondenLs provldes boLh a searchable re-
source daLabase and organlzauonal lnformauon on Lhelr webslLes, wlLh appreclable varlauon beLween Lhe
servlce domalns. A slzable fracuon of respondenLs (23) does noL oer a searchable daLabase Lo Lhe publlc.
3. Webs|te V|s|tors, Show|ng Med|an by Serv|ce Doma|n: 1he graph and Lable deplcL lnLerneL Lramc reporLed by
Lhe respondenLs. lnformauon Servlces shows a much hlgher medlan Lhan Lhe oLher domalns-nearly 42,000
hlLs per year (113 hlLs per day).
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S7
CLILN1 kC8LLMS AND NLLDS (IIGUkLS S0-S1)
1he survey hlghllghLed problems and needs LhaL had Lhe greaLesL lmporLance and urgency ln
respondenL communlLles ln 2008. 1he survey used Lwo dlfferenL approaches for ldenLlfylng and
assesslng Lhe lmporLance of Lhese problems and needs, buL Lhe resulLs were sLrlklngly slmllar.
rob|ems and Needs (I|gure S0)
Cne survey quesLlon lnvlLed respondenLs Lo descrlbe, ln Lhelr own words, up Lo flve problems
and needs LhaL Lhey consldered mosL lmporLanL durlng 2008. 1helr narraLlve responses were
maLched Lo Lhe slxLeen-caLegory Al8S problems/needs framework. 1he resulLs, complled ln llg-
ure 30.1, place houslng/uLlllLles, lncome supporL/asslsLance, food/meals, and healLh care ln Lhe
Lop four places.
ln a second survey quesLlon, respondenLs ranked Lhe slxLeen Al8S problem/needs caLegorles
based on Lhelr 2008 conLacL volumes for each caLegory. 1he resulL, shown ln llgure 30.2, placed
Lhe same four problems/needs aL Lhe Lop, wlLh lncome supporL/asslsLance and food/meals [ux-
Laposed ln second and Lhlrd place.
Changes |n rob|ems]Needs (I|gure S1)
ln a Lhlrd quesLlon, respondenLs were asked wheLher Lhelr 2008 conLacLs, ln comparlson wlLh
2007, had lncreased, decreased, or sLayed abouL Lhe same for each of Lhe slxLeen caLegorles
(llgure 31). MosL of Lhe caLegorles reflecLed slgnlflcanL lncreases Lo some exLenL, averaglng
33 across all caLegorles.
1he problem caLegorles ldenLlfled as Lhe four mosL lmporLanL ln Lhe Lwo precedlng survey ques-
Llons headed Lhe llsL ln Lhls quesLlon as well, reflecLlng Lhe four hlghesL levels of slgnlflcanLly
lncreased need.
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I|gure S0: C||ent rob|ems and Needs
1. kank|ng of C||ent rob|ems and Needs 8ased on Narranve kesponses: 8espondenLs dened Lhe problems
and needs of Lhelr consuLuencles ln Lhelr own words. Lach response was maLched wlLh one of Lhe slxLeen Al8S
problem/needs caLegorles. 1he Lop 4 of Lhe 16 Al8S problem/needs caLegorles accounLed for Lwo-Lhlrds of
responses.
2. kank|ng of C||ent rob|ems and Needs 8ased on Contact Vo|umes: 8espondenLs ranked Lhe Al8S problem/
need caLegorles based upon Lhelr 2008 conLacL volumes. 1he gure dlsplays Lhe average score of each caLe-
gory, wlLh Lhe lowesL number belng Lhe hlghesL ln rank and lmporLance.
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I|gure S1: Changes |n C||ent Needs
8espondenLs were asked Lo characLerlze changes ln cllenL needs, based on conLacL volumes, from 2007 Lo 2008.
Lach bar ln Lhe graph represenLs a problem/need caLegory, and Lhe segmenLs wlLhln Lhe bars show Lhe percenL of
responses for LhaL need LhaL lndlcaLed a slgnlcanL lncrease, sLayed abouL Lhe same, or showed a slgnlcanL de-
crease.
33 of Lhe LoLal responses amrmed a slgnlcanL year-over-year lncrease ln needs. 1he Lop four caLegorles of ln-
creased need maLch Lhe Lop four caLegorles of need ldenued ln llgure 30 (houslng/uullues, food/meals, lncome
supporL/asslsLance, and healLh care).
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60
LkCL1ICNS CI CCMMUNI1 UNDLkS1ANDING CI I&k (IIGUkLS S2-S4)
llve survey quesLlons focused on how well Al8S members Lhlnk l&8 ls undersLood by Lhe gen-
eral publlc, servlce provlders, local governmenL, and non-governmenL funders. lor each evalua-
Llon Lhey provlded, respondenLs speclfled Lhe lmporLance of lmprovlng undersLandlng ln LhaL
parLlcular feaLure of l&8.
Survey responses showed LhaL:
- 8espondenLs consldered communlLy undersLandlng of l&8 Lo be raLher llmlLed. Cverall, Lhe
need Lo lmprove undersLandlng ranged from moderaLe Lo hlgh.
- 8espondenLs belleve LhaL Lhere are dlerenL levels of undersLandlng among Lhe consuLuen-
cles on key l&8 feaLures, and Lhey place dlerenL levels of lmporLance upon lmprovlng Lhese
levels.
- 8espondenLs see servlce provlders as havlng a beuer undersLandlng, and a less acuLe need of
lmprovemenL, Lhan Lhe general publlc, local governmenL, and non-governmenL funders.
- 8espondenLs Lhlnk LhaL Lhe communlLy ls leasL-well lnformed abouL Lhe l&8's role ln dlsasLer
slLuauons.
1he survey quesLlons were lnLended Lo provlde Lhe respondenLs' lmpresslons of key consLlLu-
enLs and Lhelr undersLandlng of l&8. 1he sLudy's flndlngs-LhaL communlLy undersLandlng re-
qulres slgnlflcanL and dlfferenLlal lmprovemenL among key consLlLuenLs-would besL be LesLed
by sysLemaLlc ouLreach Lo Lhe communlLles Lhemselves.
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I|gure S2: Lsnmanng Commun|ty Understand|ng of I&k and Need for Improvement
8espondenLs were asked Lo evaluaLe how well Lhe Ceneral ubllc, Servlce rovlders, Local CovernmenL, and non-
CovernmenL lunders undersLand four key feaLures of lnformauon and referral. 1hree of Lhe four key l&8 feaLures
are common across Lhe consuLuenLs. 1he fourLh key feaLure, lnLeracuon wlLh Lhe l&8 Crganlzauon, ls speclc Lo
each consuLuency: how well Lhe C#1#-,G B%AG'$ undersLands how Lo access servlces, how well S#-('$# B-:('<#-;
undersLand Lhe l&8's need for cooperauon, how well Q:$,G V:(#-1+#1& undersLands Lhe l&8's need for collabo-
rauon, and how well M:1RV:(#-1+#1& @%1<#-; undersLand Lhe l&8's need for supporL.
8espondenLs were asked Lo characLerlze each consuLuency's level of undersLandlng of each key feaLure accordlng
Lo Lhe scale shown ln Lhe Lhlrd column. 1hey were Lhen asked Lo speclfy, for each evaluauon of consuLuenL un-
dersLandlng, how lmporLanL lL ls Lo lmprove LhaL level of undersLandlng. 1hey used Lhe scale shown ln Lhe fourLh
column. When daLa was complled, Lhe numbers shown ln parenLheses ln columns 3 and 4 were applled Lo each
response and developed lnLo welghLed averages.
I|gure S3: erce|ved Commun|ty Understand|ng and Need for Improvement (Scores)
Scores for Q#(#G :? E1<#-;&,1<'18 were compuLed by muluplylng Lhe number of responses for no undersLandlng
by 0, for LlmlLed undersLandlng by 1, for Some undersLandlng by 2, and for Cood undersLandlng by 3. 1he sum
of Lhe scores was dlvlded by Lhe LoLal number of responses for LhaL quesuon, yleldlng a welghLed average.
Scores for M##< ?:- H+C-:(#+#1& were compuLed by muluplylng Lhe number of responses for Lower need by 1,
for ModeraLe need by 2, for Plgher need by 3, and for Crlucal need by 4. 1he sum of Lhe scores was dlvlded by
Lhe LoLal number of responses for LhaL quesuon, yleldlng a welghLed average.
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I|gure S4: erce|ved Commun|ty Understand|ng and Need for Improvement (k- Chart)
1he gure dlsplays all slxLeen key l&8 feaLures ln an x-? charL. Lach lLem's score for percelved level of under-
sLandlng ls ploued on Lhe horlzonLal (x) axls, and lLs score for percelved need for lmprovemenL ls ploued on Lhe
verucal (?) axls. Lach lLem has been labeled uslng abbrevlauons for Lhe consuLuency: C" for Ceneral ubllc,
S" for Servlce rovlders, LC" for Local CovernmenL, and nCl" for non-CovernmenL lunders. 1he Lable below
Lhe graph shows Lhe scores for each key l&8 feaLure wlLhln each consuLuency.
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CCMMUNI1 DLVLLCMLN1S AND CSSI8LL CLIC INI1IA1IVLS (IIGUkLS SS-S6)
8espondenLs were asked Lo rank Lhe lmporLance of developmenLs ln Lhe communlLy such as Lhe
economy, educaLlon, and employmenL (llgure 33). 1hey were also asked Lo descrlbe, ln Lhelr
own words, concerns or lssues whlch Lhey LhoughL warranLed a publlc pollcy lnlLlaLlve (llgure
36).
- ConslsLenL wlLh Lhe cllenL problems/needs ndlngs earller ln Lhe survey, respondenLs ranked
employmenL, Lhe economy, houslng, and healLh care aL Lhe Lop of Lhe hlgher-lmpacL commu-
nlLy developmenLs (llgure 33).
- nearly Lwo-Lhlrds (63) of responses concernlng a pollcy lnluauve suggesLed measures Lo
beneL Lhe healLh and welfare of Lhe communlLy, lndlvlduals, and speclc populauons. 1he
remalnlng 33 focused on lnluauves supporung Lhe pracuce and professlon of lnformauon
and referral (llgure 36).
Survey respondenLs provlded a vlvld plcLure of lssues LhaL are lmpacLlng Lhelr communlLles, and
volced clear preferences for pollcy lnlLlaLlves Lo lmprove Lhe well-belng of Lhelr publlc and Lhe
susLalnablllLy of Lhelr l&8 operaLlons. WlLh respecL Lo Lhe laLLer, fundlng was cerLalnly Lhe mosL
commonly-volced concern, buL leglslaLlon, collaboraLlve efforLs, knowledge-sharlng, and sys-
LemaLlc promoLlon of Lhe role and value of lnformaLlon and referral were also seen as very lm-
porLanL.
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I|gure SS: Impact of Commun|ty Deve|opments
8espondenLs quanued Lhe lmpacL of nlne communlLy developmenLs on Lhe publlc's well-belng. 1he le-hand
graph lllusLraLes Lhe percenLage of respondenLs LhaL raLed each facLor as hlgher, moderaLe, or lower lmpacL. 1he
rlghL-hand graph shows average scores compuLed on Lhe basls of 1 polnL for a raung of lower lmpacL, 2 polnLs for
moderaLe lmpacL, and 3 for hlgher lmpacL.
I|gure S6: oss|b|e o||cy In|nanves
8espondenLs were asked Lo descrlbe, ln Lhelr own words, concerns or lssues whlch Lhey LhoughL mlghL warranL
publlc pollcy lnluauves.
1. Concerns 1hat M|ght Warrant o||cy In|t|at|ves: Lhe Lable and bar charL rank Lhe lnlLlaLlves suggesLed by Lhe re-
spondenLs. AbouL Lwo-Lhlrds of Lhe responses suggesLed lnlLlaLlves LhaL would beneflL Lhe healLh and welfare of
Lhe communlLy, 73 responses (Lhe remalnlng 33.4 of Lhe LoLal) suggesLed pollcy lnlLlaLlves LhaL would beneflL
Lhe pracLlce and professlon of l&8.
2. oss|b|e I&k o||cy In|t|at|ves: 1he larger ple charL aL lefL explodes Lhe responses ln llgure 36.1 suggesLlng l&8-
relaLed pollcy lnlLlaLlves lnLo caLegorles. 1he smaller ple charL aL rlghL explodes Lhe fundlng" ple sllce lnLo possl-
ble fundlng sources suggesLed by Lhe respondenLs.
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6S
ALNDIk 1: AIkS MLM8Lk SUkVL
Secnon 1: We|come to the AIkS Member Survey
1hank you for parLlclpaLlng ln Lhls survey, whlch ls a key componenL of Lhe Al8S LnvlronmenLal Scan 8esearch ro[ecL. 1hls
research pro[ecL, charLered by Lhe Al8S 8oard of ulrecLors, ls lnLended Lo provlde a hlgh-level overvlew of Lhe envlron-
menL ln whlch Al8S members serve Lhe publlc.
1he pro[ecL wlll help lllumlnaLe:
- key organlzaLlonal feaLures of Al8S members,
- SallenL characLerlsLlcs of Lhe l&8 servlces LhaL members offer,
- Ceneral lnformaLlon abouL cllenLs and Lhelr needs, and
- ubllc percepLlon and valuaLlon of l&8.
lnformaLlon gaLhered ln Lhls survey wlll be comblned wlLh daLa gaLhered from exLernal sources such as census daLa and
presenLed ln a reporL Lo Lhe Al8S 8oard. 8esearch flndlngs wlll subsequenLly be shared wlLh Al8S members.
1nL S1kUC1UkL CI 1nIS SUkVL
1he flrsL half of Lhe survey covers baslc feaLures of your organlzaLlon: conLacL lnformaLlon, organlzaLlonal characLerlsLlcs,
sLaff, lnfrasLrucLure, and budgeL and fundlng. 1he second half covers baslc lnformaLlon abouL your l&8 operaLlons, your
cllenLs, and your presence ln Lhe communlLy.
CCMLL1ING 1nL SUkVL
1hls survey should be compleLed by a managemenL-level employee wlLh access Lo your organlzaLlon's budgeL and opera-
Llons lnformaLlon and who possesses a sLrong awareness of lmporLanL Lrends ln your servlce envlronmenL. ln some cases,
esLlmaLes are requesLed. 1hese rely on Lhe managemenL experlence and [udgmenL of Lhe person compleLlng Lhe survey.
Wherever posslble ln Lhe survey, quesLlons are posed ln a yes/no or mulLlple cholce formaL. ln some cases, however, a
longer narraLlve answer ls necessary and approprlaLe. ln Lhese cases, please keep your remarks clearly-focused and brlef.
lease compleLe Lhe survey as fully as posslble. lf you flnd a quesLlon lmposslble Lo compleLe, please provlde a brlef ex-
planaLlon aL Lhe end of Lhe survey. ?ou can also provlde suggesLlons abouL Lhe conLenL and deslgn of fuLure surveys.
LN1LkING AND SAVING INICkMA1ICN IN CUk SUkVL
Cnce you have enLered your name and oLher baslc lnformaLlon on page 2 of Lhe survey, be sure Lo advance Lo page 3 of
Lhe survey uslng Lhe nexL" buLLon aL Lhe fooL of Lhe survey form. 1hls wlll permanenLly save your survey flle ln Lhe survey
daLabase.
?our lndlvldual answers are saved every Llme you advance Lo Lhe nexL page uslng Lhe nexL" buLLon or reLurn Lo a prevl-
ous page uslng Lhe prev" buLLon aL Lhe fooL of Lhe survey form. lf you wanL Lo enLer lnformaLlon ln subsequenL sesslons,
you may exlL by closlng your browser or cllcklng on "LxlL Lhls survey" aL Lhe Lop rlghL of Lhe survey page. 8e sure Lo save
your mosL recenL responses by uslng Lhe nexL" or prev" buLLons aL Lhe fooL of Lhe survey form.
?ou wlll be able Lo access your saved lnformaLlon by followlng Lhe llnk you used for enLerlng your earller responses. Pow-
ever, you MuS1 use Lhe same compuLer you used for enLerlng your earller responses. When you have flnlshed enLerlng all
lnformaLlon lnLo Lhe survey, press Lhe "done" buLLon on Lhe flnal page. lease do nC1 press Lhls buLLon unLll you are Lruly
flnlshed wlLh your response.
GL11ING nLL
lease ask for help lf you are uncerLaln abouL Lhe meanlng of any survey quesLlons or abouL how Lo besL compleLe Lhem.
1he mosL efflclenL way Lo do Lhls ls by lLemlzlng your quesLlons ln a brlef e-mall. Speclfy CuesLlons AbouL 8esearch Sur-
vey" as your message sub[ecL, and send your quesLlons Lo: lnfo[Al8S.org.
CNCL AGAIN1nANk CU!
1lm Sylvla, resldenL, Al8S 8oard of ulrecLors
Charlene Plpes, Al8S Chlef CperaLlng Cfflcer
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Append|x 1: AIkS Member Survey
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Survey Secnon 2: 8as|c Informanon
lease ll ln Lhe rsL Lhree elds (?our name, Crganlzauon, and Al8S Member lu). 1hese are mandaLory elds. 1he oLher
lnformauon wlll auLomaucally be drawn from Lhe Al8S member daLabase, unless you wlsh Lo updaLe lL here. lf you do noL
know your membershlp lu, please conLacL Cllve !ones aL cllvem[ones[gmall.com.
1. A8CU1 CU A8CU1 CU
?our name (mandaLory)
Crganlzauon (mandaLory)
Al8S Member lu (mandaLory)
1lLle
L-mall
WebslLe
SLreeL
SulLe
ClLy/1own
CounLy (uS)
8eglonal CovernmenL (Canada)
SLaLe/rovlnce
Zlp/osLal Code
CounLry
hone
Survey Secnon 3: our Crgan|zanon
Cuesuons ln Lhls secuon and subsequenL secuons concern your lnformauon & 8eferral operauon. unless oLherwlse specled
by a quesuon, lnformauon ls requesLed abouL your speclc l&8 operauon, and noL abouL Lhe larger governmenL or prlvaLe
organlzauon of whlch you may be a parL.
lor example, lf you are Lhe l&8 funcuon of a unlLed Way agency, lnformauon ls requesLed on your l&8 operauon and noL on
Lhe larger unlLed Way agency. lf you are an l&8 funcuon of a governmenL deparLmenL or omce, Lhe same applles: lnforma-
uon ls requesLed only abouL Lhe operauon LhaL provldes Lhe l&8 servlces, and noL Lhe enure deparLmenL or omce.
ln Cuesuons 2 and 3 below, you are asked Lo dene your l&8 operauon as elLher a governmenL (publlc) or a prlvaLe enuLy.
1hese cholces are muLually excluslve: your organlzauon ls Ll1PL8 a publlc C8 a prlvaLe enuLy, lL can'L be boLh. lf you have
arucles of lncorporauon, yours ls a prlvaLe organlzauon, even lf you work as a parLner Lo a governmenL enuLy ln a publlc-
prlvaLe parLnershlp.
2. Are you a GCVLkNMLN1 organ|zanon? Are you a GCVLkNMLN1 organ|zanon? Are you a GCVLkNMLN1 organ|zanon? Are you a GCVLkNMLN1 organ|zanon?
?es: Munlclpal governmenL ?es: 8ranch of Lhe MlllLary
?es: CounLy governmenL ?es: CLher (speclfy below)
?es: SLaLe/rovlnclal governmenL nC: roceed wlLh survey
?es: lederal governmenL
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3. Are you a kIVA1L organ|zanon? Are you a kIVA1L organ|zanon?
lndependenL, sLandalone organlzauon wlLhouL a parenL enuLy.
ueparLmenL, unlL, or program of a governmenL organlzauon.
ueparLmenL, unlL, or program of a prlvaLe organlzauon.
CLher (speclfy below)
4. Are you an INDLLNDLN1, standa|one organ|zanon or are you a DLAk1MLN1, UNI1, or kCGkAM of a |arger gov-
ernment or nonproht organ|zanon?
Are you an INDLLNDLN1, standa|one organ|zanon or are you a DLAk1MLN1, UNI1, or kCGkAM of a |arger gov-
ernment or nonproht organ|zanon?
lndependenL, sLandalone organlzauon wlLhouL a parenL enuLy.
ueparLmenL, unlL, or program of a governmenL organlzauon.
ueparLmenL, unlL, or program of a prlvaLe organlzauon.
S. Se|ect the 1L of CkGANI2A1ICN that your I&k |s, or of wh|ch your I&k |s a part. If your type of organ|zanon |s not
||sted, p|ease se|ect "other" and spec|fy the type |n the area prov|ded.
Se|ect the 1L of CkGANI2A1ICN that your I&k |s, or of wh|ch your I&k |s a part. If your type of organ|zanon |s not
2-1-1 Servlce Crganlzauon 3-1-1 Munlclpal/Cov'L. CrganlzaLlon Aglng & ulsablllLy 8esource CenLer
Amerlcan 8ed Cross Area Agency on Aglng CenLer for lndependenL Llvlng
CommunlLy Acuon rogram CommunlLy lnformauon CenLre CommunlLy Soclal lannlng Councll
lalLh-8ased Crganlzauon lamlly Servlces/8esources CrganlzaLlon Llbrary
MlllLary lamlly Servlces/SupporL nelghborhood AssoclaLlon/CrganlzaLlon SLaLe unlL on Aglng
unlLed Way volunLeer CenLer CLher (speclfy below)
Survey Secnon 4: our Sta
lease provlde a general plcLure of your sLaff ln Lhls secLlon. ln general, you are asked Lo provlde your answers ln Lerms of
Lhe number of pald employees or volunLeers. ln several quesLlons, you are asked Lo provlde your answer ln "lull-1lme
LqulvalenLs" or "l1Ls." lull-1lme LqulvalenLs ls a measure LhaL converLs full- and parL-Llme employees Lo a slngle number
LhaL accuraLely reflecLs your organlzaLlon's workforce ln a Lyplcal 40-hour work week (see full explanaLlon below).
ULS1ICN 7 asks you Lo converL Lhe number of pald employees Lo full-Llme equlvalenLs ln Lhe [ob funcLlons or caLegorles
llsLed ln each row (ManagemenL, lnformaLlon & 8eferral SpeclallsLs, 8esource SpeclallsLs, 1ralners, CLher rofesslonal
SLaff, and AdmlnlsLraLlve SLaff). 1he purpose of Lhe quesLlon ls Lo deLermlne how your resources are allocaLed from your
LoLal pald workforce Lo Lhese [ob funcLlons. 1hls ls parLlcularly lmporLanL lf, for example, you have a supervlsor LhaL spllLs
her Llme equally beLween managemenL funcLlons and l&8 funcLlons. AllocaLlng her Llme as .3l1L Lo Lhe managemenL
funcLlon and .3l1L Lo Lhe lnformaLlon & 8eferral funcLlon capLures Lhls lmporLanL allocaLlon.
Lxamp|e:
Suppose LhaL you have 4 full-Llme employees and 3 parL-Llme employees. Cf Lhe full-Llme employees,
1 person works as a manager 40 hours per week [Lhls equals 1.0 l1L ln Lhe managemenL caLegory],
1 person works as an l&8 speclallsL 40 hours per week [Lhls equals 1.0 l1L ln Lhe l&8 speclallsL funcLlon],
1 person works a resource speclallsL 40 hours per week [Lhls equals 1.0 l1L ln Lhe resource funcLlon] , and
1 person works 20 hours per week on supervlsory duLles and 20 hours per week ln Lhe l&8 speclallsL funcLlon [Lhls
equals .3l1L ln Lhe managemenL funcLlon and .3 l1L ln Lhe l&8 speclallsL funcLlon].
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Survey Secnon 4: our Sta (cont'd)
Cf Lhe parL-Llme employees,
1 person works 20 hours per week ln admlnlsLraLlve duLles [Lhls equals .3 l1L ln Lhe admlnlsLraLlve funcLlon]
1 person works 10 hours per week on Lhe resource daLabase [Lhls equals .23 l1L ln Lhe resource funcLlon] and 1 person
works 30 hours per week ln Lhe l&8 funcLlon [Lhls equals .73 l1L ln Lhe l&8 funcLlon].
ln Lhls example, Lhls ls how your organlzaLlon's pald sLaff, ln l1Ls, would be recorded:
ManagemenL luncLlon (LxecuLlves, Managers, Supervlsors): [1.0 l1L .3 l1L = 1.3 l1L]
lnformaLlon & 8eferral SpeclallsL luncLlon [1.0 l1L .3 l1L .73 l1L = 2.23 l1L]
8esource SpeclallsL luncLlon [1.0 l1L .23 l1L = 1.23 l1L]
1ralnlng luncLlon [0.0 l1L]
CLher rofesslonal luncLlon (ubllc 8elaLlons, lundralslng) [0.0 l1L]
AdmlnlsLraLlve luncLlon [.3 l1L]
ULS1ICN 8 asks for lnformaLlon on your volunLeers ln an average week. lease provlde esLlmaLes: whlle overall accuracy
ls deslrable, preclslon ls noL. 1he flrsL llne asks for Lhe average number of volunLeers ln whole numbers. lf you average
abouL 6 per week, speclfy 6. 1he second llne asks for you Lo converL Lhe number of volunLeers lnLo an l1L flgure. 1o do
Lhls, Lake Lhe LoLal number of volunLeer hours ln an average week and dlvlde by 40. 1haL wlll be Lhe number of volunLeer
l1Ls. lor example, suppose LhaL volunLeers provlde you wlLh a LoLal of abouL 30 hours of help per week. 1he LoLal hours,
30, dlvlded by 40, equals .73 l1Ls.
ULS1ICN 10 asks for your pald sLaff's hlghesL level of educaLlonal aLLalnmenL. 1o answer Lhls quesLlon, deLermlne Lhe
hlghesL educaLlonal degree of each person among your pald sLaff. 1hen sum your flndlngs lnLo each caLegory of educa-
Llonal degrees.
Lxamp|e:
3 pald sLaff hold Plgh School ulplomas and no hlgher degree
1 pald sLaff holds an AssoclaLes uegree and no hlgher degree
2 pald sLaff hold a 8achelor's uegree and no hlgher degree
1 pald sLaff holds a MasLer's uegree and no hlgher degree
1 pald sLaff holds a h.u. uegree
ln Lhls example, Lhls ls how your pald sLaff's hlghesL level of educaLlonal aLLalnmenL would be recorded:
no degree [0]
Plgh School ulploma [3]
AssoclaLes uegree [1]
8achelors uegree [2]
CraduaLe uegree [2] (lncludes boLh MasLer's and h.u.)
6. nCW MAN AID S1AII work for your organ|zanon? (1ota| NUM8Lk of pa|d fu||-nme and part-nme emp|oyees.) nCW MAN AID S1AII work for your organ|zanon? (1ota| NUM8Lk of pa|d fu||-nme and part-nme emp|oyees.)
!!!! lull-1lme Lmployees:
!!!! arL-1lme Lmployees:
7. nCW MAN AID S1AII, |n IULL-1IML LUIVALLN1S (I1Ls), perform these [ob funcnons? nCW MAN AID S1AII, |n IULL-1IML LUIVALLN1S (I1Ls), perform these [ob funcnons?
!!!! ManagemenL luncuon (Lxecuuves, Managers, Supervlsors)
!!!! lnformauon & 8eferral SpeclallsL luncuon
!!!! 8esource SpeclallsL luncuon
!!!! 1ralnlng luncuon
!!!! CLher rofesslonal luncuons (e.g., ubllc 8elauons, lundralslng)
!!!! AdmlnlsLrauve luncuons
!!!! 1C1AL l1Ls
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8. nCW MAN LCLL serve as VCLUN1LLkS each week? (rov|de both average NUM8Lk of peop|e and average num-
ber of I1Ls)
nCW MAN LCLL serve as VCLUN1LLkS each week? (rov|de both average NUM8Lk of peop|e and average num-
ber of I1Ls)
!!!! ManagemenL luncuon (Lxecuuves, Managers, Supervlsors)
!!!! lnformauon & 8eferral SpeclallsL luncuon
!!!! 8esource SpeclallsL luncuon
!!!! 1ralnlng luncuon
!!!! CLher rofesslonal luncuons (e.g., ubllc 8elauons, lundralslng)
!!!! AdmlnlsLrauve luncuons
!!!! 1C1AL l1Ls
9. 1C WnA1 Lk1LN1 DC VCLUN1LLkS perform these IUNC1ICNS? 1C WnA1 Lk1LN1 DC VCLUN1LLkS perform these IUNC1ICNS? 1C WnA1 Lk1LN1 DC VCLUN1LLkS perform these IUNC1ICNS? 1C WnA1 Lk1LN1 DC VCLUN1LLkS perform these IUNC1ICNS? 1C WnA1 Lk1LN1 DC VCLUN1LLkS perform these IUNC1ICNS?
Iunct|on Use Cccas|ona||y User Irequent|y |ay Lssent|a| ko|e Don't Use
Answer 1elephones (l&8 luncLlons)
Work on uaLabase (8esource luncLlon)
CLher rofesslonal luncLlons (e.g., CuLreach)
AdmlnlsLraLlve luncLlons
CLher luncLlons
10. What |s your AID S1AII's nIGnLS1 LLVLL of LDUCA1ICNAL A11AINMLN1? What |s your AID S1AII's nIGnLS1 LLVLL of LDUCA1ICNAL A11AINMLN1?
number of people wlLh no degree !!!!
number of people for whom a Plgh School ulploma ls Lhe hlghesL degree !!!!
number of people for whom an AssoclaLes uegree (2-year) ls Lhe hlghesL degree !!!!
number of people for whom a 8achelors uegree (4-year) ls Lhe hlghesL degree !!!!
number of people for whom a CraduaLe uegree ls Lhe hlghesL degree !!!!
11. What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS) What |s the average LLNG1n CI SLkVICL of your AID S1AII? (Lst|mated IULL LAkS)
Component
1 year
or |ess 1 to 3 years 3 to S years
S to 10
years
10 years
or more N]A
ManagemenL (LxecuLlves, Managers, Supervlsors)
lnformaLlon & 8eferral SpeclallsLs
8esource SpeclallsLs
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12. now IMCk1AN1 are these ISSULS w|th respect to your AID S1AII? now IMCk1AN1 are these ISSULS w|th respect to your AID S1AII? now IMCk1AN1 are these ISSULS w|th respect to your AID S1AII? now IMCk1AN1 are these ISSULS w|th respect to your AID S1AII? now IMCk1AN1 are these ISSULS w|th respect to your AID S1AII?
Issue Lower Importance
Moderate
Importance n|gher Importance N]A
rovlde more compeLlLlve salarles
rovlde beLLer career paLh
rovlde beLLer/more Lralnlng
lmprove employee reLenLlon
8educe employee sLress/burnouL
CLher (speclfled below)
Survey Secnon S: our Infrastructure
1he ob[ecLlve of Lhls secLlon ls Lo provlde a general overvlew of Lhe funcLlonallLy of your lnfrasLrucLure, and your plans
and capablllLy for replaclng componenLs. Pelp LexL for CuesLlon 13 appears below.
CuLS1lCn 13 below asks for lnformaLlon on Lhe vendors or manufacLurers LhaL produce your Lelephone sysLem, your l&8
uaLabase, and your compuLers. lf you have more Lhan one vendor (Lhls ls probably Lrue for compuLers) [usL llsL Lhe Lop
few. lor example, suppose LhaL you have compuLers manufacLured by Acer, uell, P, Lenovo, and Apple, and LhaL Lhe
ma[orlLy of your machlnes are made by uell and P. ?our answer could be: "uell, P, and varlous oLhers."
13. nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS? nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS? nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS? nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS? nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS? nCW WLLL do these |nfrastructure components MLL1 CUk NLLDS?
Component
kare|y Meets
Cur Needs
Somet|mes
Does Not Meet
Cur Needs
Iu||y Meets
Cur Needs
Lxceeds Cur
Needs N]A
1elephone SysLem
l&8 SofLware/8esource uaLabase
CompuLers
CrganlzaLlon's WebslLe
Cnllne 8esource uaLabase
lnLerneL ConnecLlvlLy/8andwldLh
14. Do you LAN 1C kLLACL or UGkADL these |nfrastructure components? Do you LAN 1C kLLACL or UGkADL these |nfrastructure components? Do you LAN 1C kLLACL or UGkADL these |nfrastructure components? Do you LAN 1C kLLACL or UGkADL these |nfrastructure components? Do you LAN 1C kLLACL or UGkADL these |nfrastructure components? Do you LAN 1C kLLACL or UGkADL these |nfrastructure components?
Component
No p|ans to
rep|ace or
upgrade
Want to, but
no funds
ava||ab|e
Want to, and
funds have
been
requested
|an to, and
funds have
been secured N]A
1elephone SysLem
l&8 SofLware/8esource uaLabase
CompuLers
CrganlzaLlon's WebslLe
Cnllne 8esource uaLabase
lnLerneL ConnecLlvlLy/8andwldLh
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$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
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1S. |ease |dent|fy the VLNDCkS of your te|ephone system, your I&k resource database software, and your comput-
ers.
|ease |dent|fy the VLNDCkS of your te|ephone system, your I&k resource database software, and your comput-
ers.
1elephone SysLem vendor(s):
l&8/8esource uaLabase SofLware vendor(s):
CompuLer ManufacLurer(s):
16. Do you have any add|t|ona| comments about |nfrastructure? Do you have any add|t|ona| comments about |nfrastructure? Do you have any add|t|ona| comments about |nfrastructure? Do you have any add|t|ona| comments about |nfrastructure?
?es (brley commenL below)
no (conunue wlLh survey)
Survey Secnon 6: our 8udget and Iund|ng
1he ob[ecLlve of Lhls secLlon ls Lo provlde a general overvlew of your budgeL and fundlng. 1hese quesLlons are concerned
wlLh your 1C1AL budgeL for ALL l&8 and resource-relaLed funcLlons. lease do nC1 lnclude Lhe budgeL for oLher opera-
Llons unrelaLed Lo l&8 and resource funcLlons, or for any larger organlzaLlon or sysLem of whlch your operaLlon ls a parL.
1he base perlod for CuesLlons 16-19 ls your lasL compleLe flscal year. Where lnformaLlon ls requesLed concernlng Lhe
currenL flscal year, lL ls undersLood LhaL esLlmaLes may be necessary.
17. WnA1 WAS CUk 1C1AL I&k CLkA1ING 8UDGL1 for the |ast comp|ete f|sca| year? Inc|ude ALL I&k and resource-
re|ated funct|ons |n your answer.
WnA1 WAS CUk 1C1AL I&k CLkA1ING 8UDGL1 for the |ast comp|ete f|sca| year? Inc|ude ALL I&k and resource-
$30,000 or less $230,001 Lo $300,000 $2,000,001 Lo $3,000,000
$30,001 Lo $100,000 $300,001 Lo $1,000,000 More Lhan $3,000,000
$100,001 Lo $230,000 $1,000,001 Lo $2,000,000 CLher (speclfy below)
18. nCW MUCn DID CUk 1C1AL I&k CLkA1ING 8UDGL1 CnANGL from the |ast comp|ete f|sca| year to the current
f|sca| year? Inc|ude ALL I&k and resource-re|ated funct|ons |n your answer.
nCW MUCn DID CUk 1C1AL I&k CLkA1ING 8UDGL1 CnANGL from the |ast comp|ete f|sca| year to the current
Decreased 10
or more
Decreased
S-10 Changed 0-S
Increased
S-10
Increased
10 or more
Change ln 1oLal l&8 CperaLlng 8udgeL:
lf you conslder any of Lhese changes especlally
lmporLanL, please brlefly descrlbe Lhem and
Lhelr lmpacL.
19. What LkCLN1 of your I&k IUNDING came from these IUNDING SCUkCLS dur|ng the |ast comp|ete hsca| year?
Inc|ude ALL I&k and resource-re|ated funcnons |n your answer. Lsnmate and round to the nearest S percent.
What LkCLN1 of your I&k IUNDING came from these IUNDING SCUkCLS dur|ng the |ast comp|ete hsca| year?
!!! lederal fundlng !!! Munlclpal fundlng !!! unlLed Way fundlng
!!! SLaLe/rovlnclal fundlng !!! CLher publlc fundlng !!! lndlvldual supporL
!!! CounLy fundlng !!! rlvaLe foundaLlons (noL unlLed Way) !!! All CLher
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
72
20. nCW MUCn DID CUk I&k IUNDING CnANGL from the |ast comp|ete hsca| year to the current hsca| year? Inc|ude
ALL I&k and resource-re|ated funcnons |n your answer. (It |s understood that some entr|es may represent esnmates.)
nCW MUCn DID CUk I&k IUNDING CnANGL from the |ast comp|ete hsca| year to the current hsca| year? Inc|ude
Iund|ng Source
Decreased 10
or more
Decreased
S-10 Changed 0-S
Increased
S-10
Increased
10 or more
lederal fundlng
SLaLe/rovlnclal fundlng
CounLy fundlng
Munlclpal fundlng
CLher publlc fundlng
rlvaLe foundauons (noL unlLed Way)
unlLed Way fundlng
lndlvldual supporL
All CLher
lf you conslder any of Lhese changes especlally
lmporLanL, please brley descrlbe Lhem and
Lhelr lmpacL.
21. Are there any sources of pub||c or pr|vate funds that you th|nk wou|d be of potenna| va|ue to other members of
AIkS? If so, prov|de the names of fund|ng organ|zanons and programs.
Are there any sources of pub||c or pr|vate funds that you th|nk wou|d be of potenna| va|ue to other members of
?es (speclfy below)
rovlde Lhe names of fundlng organlzaLlons and programs. rovlde Lhe names of fundlng organlzaLlons and programs.
Survey Secnon 7: our Informanon and keferra| Cperanons
1he ob[ecLlve of Lhls secLlon ls Lo provlde a general overvlew of your lnformaLlon & 8eferral operaLlons. l&8 operaLlons
vary ln composlLlon and complexlLy. Many of Lhe quesLlons alm Lo more preclsely deflne Lhe followlng:
(1) ls Lhe prlmary purpose of your organlzaLlon Lo provlde l&8 servlces?
(2) ls Lhe l&8 servlce you provlde prlmarlly a comprehenslve offerlng lnLended Lo serve all populaLlons, or ls lL prlmar-
lly a speclallzed servlce LhaL focuses on parLlcular populaLlons or needs?
(3) uoes your organlzaLlon operaLe a varleLy of servlce conLracLs, boLh relaLed Lo l&8 servlces and Lo non-l&8 servlces?
8ecause Lhere are many varlaLlons on Lhese Lhemes, each quesLlon provldes several answer opLlons. Choose Lhe opLlon
LhaL accuraLely represenLs your operaLlon.
22. Is INICkMA1ICN & kLILkkAL the kIMAk SLkVICL of your organ|zanon? (Choose CNL) Is INICkMA1ICN & kLILkkAL the kIMAk SLkVICL of your organ|zanon? (Choose CNL) Is INICkMA1ICN & kLILkkAL the kIMAk SLkVICL of your organ|zanon? (Choose CNL)
?es: Cur 8lMA8? and CnL? Servlce ls lnformauon & 8eferral. ?es: Cur 8lMA8? and CnL? Servlce ls lnformauon & 8eferral.
?es: Cur 8lMA8? Servlce ls lnformauon & 8eferral Anu we oer oLher non-l&8 servlces. ?es: Cur 8lMA8? Servlce ls lnformauon & 8eferral Anu we oer oLher non-l&8 servlces.
nC: lnformauon & 8eferral ls a SLCCnuA8? servlce LhaL we oer ln addluon Lo our prlmary servlce(s). (explaln below). nC: lnformauon & 8eferral ls a SLCCnuA8? servlce LhaL we oer ln addluon Lo our prlmary servlce(s). (explaln below).
lf necessary, please explaln your response above. lf necessary, please explaln your response above.
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
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23. Is your kIMAk Informanon & keferra| serv|ce oer|ng a CCMkLnLNSIVL serv|ce? (Choose CNL) Is your kIMAk Informanon & keferra| serv|ce oer|ng a CCMkLnLNSIVL serv|ce? (Choose CNL) Is your kIMAk Informanon & keferra| serv|ce oer|ng a CCMkLnLNSIVL serv|ce? (Choose CNL)
?es: Comprehenslve 2-1-1 servlce Wl1P formal crlsls lnLervenuon servlces ("blended" l&8) ?es: Comprehenslve 2-1-1 servlce Wl1P formal crlsls lnLervenuon servlces ("blended" l&8)
?es: Comprehenslve 2-1-1 servlce Wl1PCu1 formal crlsls lnLervenuon servlces ?es: Comprehenslve 2-1-1 servlce Wl1PCu1 formal crlsls lnLervenuon servlces
?es: Comprehenslve nCn-2-1-1 servlce Wl1P formal crlsls lnLervenuon servlces ?es: Comprehenslve nCn-2-1-1 servlce Wl1P formal crlsls lnLervenuon servlces
?es: Comprehenslve nCn-2-1-1 servlce Wl1PCu1 formal crlsls lnLervenuon servlces ?es: Comprehenslve nCn-2-1-1 servlce Wl1PCu1 formal crlsls lnLervenuon servlces
nC: Cur our prlmary servlce oerlng ls nC1 comprehenslve (conunue wlLh Survey) nC: Cur our prlmary servlce oerlng ls nC1 comprehenslve (conunue wlLh Survey)
lease provlde approprlaLe deLalls (lf any). lease provlde approprlaLe deLalls (lf any).
24. Is your kIMAk Informanon & keferra| serv|ce oer|ng SLCIALI2LD? Spec|fy your kIMAk focus be|ow. (Choose
CNL)
Is your kIMAk Informanon & keferra| serv|ce oer|ng SLCIALI2LD? Spec|fy your kIMAk focus be|ow. (Choose
CNL)
Is your kIMAk Informanon & keferra| serv|ce oer|ng SLCIALI2LD? Spec|fy your kIMAk focus be|ow. (Choose
CNL)
?es: Cur prlmary focus ls older adulLs ?es: Cur prlmary focus ls older adulLs
?es: Cur prlmary focus ls people wlLh dlsablllues ?es: Cur prlmary focus ls people wlLh dlsablllues
?es: Cur prlmary focus ls chlld care servlces ?es: Cur prlmary focus ls chlld care servlces
?es: Cur prlmary focus ls on crlsls lnLervenuon ?es: Cur prlmary focus ls on crlsls lnLervenuon
?es: Cur prlmary focus ls on mlllLary personnel and Lhelr famllles ?es: Cur prlmary focus ls on mlllLary personnel and Lhelr famllles
?es: Cur prlmary focus ls volunLeer opporLunlues ?es: Cur prlmary focus ls volunLeer opporLunlues
?es: Cur prlmary focus ls 3-1-1 munlclpal/governmenL servlces ?es: Cur prlmary focus ls 3-1-1 munlclpal/governmenL servlces
?es: Cur prlmary focus ls specled below ?es: Cur prlmary focus ls specled below
nC: (conunue wlLh Survey) nC: (conunue wlLh Survey)
lease provlde approprlaLe deLalls (lf any). lease provlde approprlaLe deLalls (lf any).
2S. Do you prov|de add|nona| I&k serv|ces UNDLk CCN1kAC1? (check a|| that app|y) Do you prov|de add|nona| I&k serv|ces UNDLk CCN1kAC1? (check a|| that app|y) Do you prov|de add|nona| I&k serv|ces UNDLk CCN1kAC1? (check a|| that app|y)
?es: l&8 relaLed Lo older adulLs ?es: l&8 relaLed Lo older adulLs
?es: l&8 relaLed Lo people wlLh dlsablllues ?es: l&8 relaLed Lo people wlLh dlsablllues
?es: l&8 relaLed Lo chlld care servlces ?es: l&8 relaLed Lo chlld care servlces
?es: l&8 relaLed Lo crlsls lnLervenuon ?es: l&8 relaLed Lo crlsls lnLervenuon
?es: l&8 relaLed Lo mlllLary personnel and Lhelr famllles ?es: l&8 relaLed Lo mlllLary personnel and Lhelr famllles
?es: l&8 relaLed Lo volunLeer opporLunlues ?es: l&8 relaLed Lo volunLeer opporLunlues
?es: l&8 relaLed Lo 3-1-1 munlclpal/governmenL servlces ?es: l&8 relaLed Lo 3-1-1 munlclpal/governmenL servlces
?es: AnoLher Lype of l&8 servlce, specled below ?es: AnoLher Lype of l&8 servlce, specled below
nC: (conunue wlLh Survey) nC: (conunue wlLh Survey)
Briey list other I&R services you provide under
contract.
Briey list other I&R services you provide under
contract.
26. Do you have a ICkMAL kCLL |n ass|snng the commun|ty dur|ng d|sasters? Do you have a ICkMAL kCLL |n ass|snng the commun|ty dur|ng d|sasters? Do you have a ICkMAL kCLL |n ass|snng the commun|ty dur|ng d|sasters? Do you have a ICkMAL kCLL |n ass|snng the commun|ty dur|ng d|sasters?
?es (speclfy below)
8rley descrlbe Lhe formal dlsasLer-relaLed servlces
you are prepared Lo provlde.
8rley descrlbe Lhe formal dlsasLer-relaLed servlces
you are prepared Lo provlde.
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
74
27. Do you prov|de add|nona| NCN-I&k serv|ces UNDLk CCN1kAC1? Do you prov|de add|nona| NCN-I&k serv|ces UNDLk CCN1kAC1? Do you prov|de add|nona| NCN-I&k serv|ces UNDLk CCN1kAC1? Do you prov|de add|nona| NCN-I&k serv|ces UNDLk CCN1kAC1?
?es (speclfy below)
8rley llsL Lhe addluonal non-l&8 servlces you pro-
vlde under conLracL and Lhe organlzauon(s) fundlng
such servlces.
8rley llsL Lhe addluonal non-l&8 servlces you pro-
vlde under conLracL and Lhe organlzauon(s) fundlng
such servlces.
28. What GLCGkAnIC AkLA do you serve? |ease g|ve br|ef deta||s. What GLCGkAnIC AkLA do you serve? |ease g|ve br|ef deta||s. What GLCGkAnIC AkLA do you serve? |ease g|ve br|ef deta||s.
We serve an A8LA Wl1Pln 1PL CCun1? ln whlch our operauon ls locaLed. We serve an A8LA Wl1Pln 1PL CCun1? ln whlch our operauon ls locaLed.
We serve Lhe Ln1l8L CCun1? ln whlch our operauon ls locaLed. We serve Lhe Ln1l8L CCun1? ln whlch our operauon ls locaLed.
We serve MuL1lLL CCun1lLS ln addluon Lo LhaL ln whlch our operauon ls locaLed. We serve MuL1lLL CCun1lLS ln addluon Lo LhaL ln whlch our operauon ls locaLed.
We serve Lhe Ln1l8L S1A1L C8 8CvlnCL. We serve Lhe Ln1l8L S1A1L C8 8CvlnCL.
We serve a MuL1l-S1A1L or MuL1l-8CvlnCL reglon. We serve a MuL1l-S1A1L or MuL1l-8CvlnCL reglon.
We serve Lhe Ln1l8L nA1lCn. We serve Lhe Ln1l8L nA1lCn.
We serve AnC1PL8 klnu Cl A8LA as descrlbed below. We serve AnC1PL8 klnu Cl A8LA as descrlbed below.
lease glve Lhe names of Lhe counues (or oLher area
Lypes) LhaL your operauon serves.
lease glve Lhe names of Lhe counues (or oLher area
Lypes) LhaL your operauon serves.
29. What |s the CCNIIGUkA1ICN CI I&k CkGANI2A1ICNS |n your commun|ty? |ease g|ve br|ef deta||s. What |s the CCNIIGUkA1ICN CI I&k CkGANI2A1ICNS |n your commun|ty? |ease g|ve br|ef deta||s. What |s the CCNIIGUkA1ICN CI I&k CkGANI2A1ICNS |n your commun|ty? |ease g|ve br|ef deta||s.
1here are oLher l&8 provlders LhaL operaLe ln Lhls area (brley descrlbe below). 1here are oLher l&8 provlders LhaL operaLe ln Lhls area (brley descrlbe below).
We are noL aware of any oLher l&8 provlders operaung ln Lhls area. We are noL aware of any oLher l&8 provlders operaung ln Lhls area.
lease name and brley descrlbe Lhe oLher l&8 pro-
vlder(s) servlng Lhe area LhaL you serve.
lease name and brley descrlbe Lhe oLher l&8 pro-
vlder(s) servlng Lhe area LhaL you serve.
30. Do you have any add|nona| comments about your I&k operanons? |ease keep your comments c|ear|y-focused and
br|ef.
Do you have any add|nona| comments about your I&k operanons? |ease keep your comments c|ear|y-focused and
br|ef.
Do you have any add|nona| comments about your I&k operanons? |ease keep your comments c|ear|y-focused and
br|ef.
?es: (brley commenL below) ?es: (brley commenL below)
nC: (conunue wlLh survey) nC: (conunue wlLh survey)
Addluonal commenLs abouL your l&8 operauons.
lease keep your remarks clearly-focused and brlef.
Addluonal commenLs abouL your l&8 operauons.
lease keep your remarks clearly-focused and brlef.
Survey Secnon 8: our C||ents
1he ob[ecuve of Lhls secuon ls Lo produce a general lmpresslon of your cllenLs, Lhe "channels" Lhey follow Lo conLacL your
l&8 operauon, and Lhe Lypes of servlce needs LhaL Lhey presenL. 1o answer Lhe quesuons ln Lhls secuon, you wlll need Lo
access your overall CCn1AC1 sLausucs for Lhe pasL Lwo years. ueLalled lnformauon ls requesLed for 2008 (and ln some cases,
Lhe pasL 12 monLhs) only.
As specled ln Lhe Al8S SLandards, CCn1AC1S are Lhe 1oLal number of l&8 conLacLs/lnqulrles from calls and oLher sources.
ln whlch lnqulrer problems or needs are addressed. lncludes: Lransacuon calls, face-Lo-face conLacLs (walk-lns or l&8 lnLerac-
uons ln oLher sengs such as communlLy faclllues), e-mall conLacLs, volcemall conLacLs, lM conLacLs, LexL message conLacLs,
[and] regular mall conLacLs." Pelp LexL for Cuesuons 36, 37, and 38 ls provlded below.
CuLS1lCn 36 asks you Lo ldenufy and descrlbe Lhe mosL lmporLanL problems or needs your organlzauon has observed and
documenLed over Lhe pasL 12 monLhs. up Lo ve problems or needs (or a lesser number, as you see L) may be ldenued
and descrlbed. 1he key ls Lo ldenufy problems or needs LhaL you Lhlnk are especlally slgnlcanL and whlch should be broughL
Lo Lhe auenuon of Al8S members and oLher lmporLanL audlences. A problem or need may be lmporLanL because of Lhe
sheer volume of conLacLs, because lL reecLs a new or emerglng need ln your communlLy, because lL ls largely unmeL by your
communlLy's lnfrasLrucLure, or a comblnauon of Lhese or oLher facLors.
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
7S
Survey Secnon 8: our C||ents (cont'd)
ldenufy one problem or need per LexL box and descrlbe lL clearly and brley. Lxplaln clearly and brley why you Lhlnk Lhe
problem or need ls lmporLanL. 1here ls a llmlL of 100 characLers (lncludlng spaces) per LexL box. 1o answer CuLS1lCnS 37
and 38, you wlll need Lo LranslaLe your conLacL volumes for 2008 Lo Lhe Al8S nauonal roblem/needs CaLegorles. 1he alm of
Lhese quesuons ls Lo ldenufy hlgh-volume conLacL caLegorles and conLacL Lrends wlLh reasonable accuracy. 8LASCnA8LL
accuracy ls lmporLanL, buL preclslon ls noL.
CuLS1lCn 37 asks you Lo "force rank" Lhe caLegorles of conLacLs. 1o do Lhls, sum your conLacLs for 2008 wlLhln each Al8S
caLegory. ln arrlvlng aL your numbers wlLhln each caLegory, lL ls Ck Lo esumaLe and round. 1he exacL number ls noL lmpor-
LanL, Lhe overall ranklng ls lmporLanL. ln dolng Lhe ranklng, Lhe number "1" should be glven Lo Lhe caLegory wlLh Lhe hlghesL
number of conLacLs, Lhe number "2" Lo Lhe caLegory wlLh Lhe nexL hlghesL number of conLacLs, and so forLh. no Lwo caLego-
rles may share Lhe same rank, each musL have a unlque rank.
More lnformauon on Lhe roblems/needs CaLegorles may be downloaded from Lhe Al8S webslLe. asLe Lhe followlng u8L
lnLo your browser and navlgaLe Lo Lhe web page: hup://www.alrs.org/l4a/pages/lndex.cfm?pageld=3378. Cllck on Lhe hyper-
llnk for "Al8S nauonal roblem/needs CaLegorles," whlch wlll download Lhe documenL. lease e-mall any quesuons you
may have Lo: lnfo[Al8S.org
31. nCW MAN I&k CCN1AC1S d|d you CCMLL1L? (Lsnmate to nearest hundred, do not punctuate w|th commas) nCW MAN I&k CCN1AC1S d|d you CCMLL1L? (Lsnmate to nearest hundred, do not punctuate w|th commas)
!!!!! asL ?ear (2008)
!!!!! rlor ?ear (2007)
32. nCW d|d your CLILN1S CCN1AC1 you |n 2008? (Lsnmate the NUM8Lk of CCN1AC1S for each category to the nearest
hundred, do not punctuate w|th commas.)
nCW d|d your CLILN1S CCN1AC1 you |n 2008? (Lsnmate the NUM8Lk of CCN1AC1S for each category to the nearest
hundred, do not punctuate w|th commas.)
!!!!! Walk-ln Lo maln faclllLy
!!!!! Walk-ln Lo communlLy locauon
!!!!! 1elephone call
!!!!! volcemall
!!!!! L-mall
!!!!! lnsLanL Messaglng
!!!!! 1exL message
!!!!! 8egular mall
33. Does your I&k operanon have an "IN1LkNL1 kLSLNCL?" (mark a|| that app|y.) Does your I&k operanon have an "IN1LkNL1 kLSLNCL?" (mark a|| that app|y.) Does your I&k operanon have an "IN1LkNL1 kLSLNCL?" (mark a|| that app|y.)
?es, we have one or more webslLes ?es, we have one or more webslLes
?es, we are menuoned (or have llnks) on personal webslLes (such as soclal neLworklng slLes) ?es, we are menuoned (or have llnks) on personal webslLes (such as soclal neLworklng slLes)
?es, we are menuoned (or have llnks) on governmenL webslLes ?es, we are menuoned (or have llnks) on governmenL webslLes
?es, we are menuoned (or have llnks) on oLher organlzauonal webslLes ?es, we are menuoned (or have llnks) on oLher organlzauonal webslLes
?es, oLher (brley descrlbe below) ?es, oLher (brley descrlbe below)
no, we don'L have an lnLerneL presence (proceed wlLh survey) no, we don'L have an lnLerneL presence (proceed wlLh survey)
CLher (brley descrlbe) CLher (brley descrlbe)
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
76
34. II your I&k operanon has a WL8SI1L, WnA1 INICkMA1ICN does |t prov|de? II your I&k operanon has a WL8SI1L, WnA1 INICkMA1ICN does |t prov|de? II your I&k operanon has a WL8SI1L, WnA1 INICkMA1ICN does |t prov|de?
rovldes lnformauon on our organlzauon Anu provldes searchable onllne daLabase rovldes lnformauon on our organlzauon Anu provldes searchable onllne daLabase
rovldes lnformauon on our organlzauon, does nC1 provlde searchable onllne daLabase rovldes lnformauon on our organlzauon, does nC1 provlde searchable onllne daLabase
rovldes searchable onllne daLabase, does nC1 provlde lnformauon on our organlzauon rovldes searchable onllne daLabase, does nC1 provlde lnformauon on our organlzauon
CLher (brley descrlbe below) CLher (brley descrlbe below)
We don'L have a webslLe We don'L have a webslLe
CLher (brley descrlbe) CLher (brley descrlbe)
3S. II your I&k operanon has a WL8SI1L, prov|de the esnmated NUM8Lk CI VISI1CkS |n the past 12 months (do not
punctuate w|th commas).
II your I&k operanon has a WL8SI1L, prov|de the esnmated NUM8Lk CI VISI1CkS |n the past 12 months (do not
punctuate w|th commas).
!!!!! LsLlmaLed number of vlslLors ln Lhe pasL 12 monLhs
36. Idennfy and descr|be 1nL MCS1 IMCk1AN1 kC8LLMS]NLLDS your organ|zanon has observed and documented
over the past 12 months.
Idennfy and descr|be 1nL MCS1 IMCk1AN1 kC8LLMS]NLLDS your organ|zanon has observed and documented
over the past 12 months.
roblem/need 1
roblem/need 2
roblem/need 3
roblem/need 4
roblem/need 3
37. kANk the AIkS kC8LLMS]NLLDS CA1LGCkILS based on your vo|ume of CCN1AC1S |n 2008. kANk the AIkS kC8LLMS]NLLDS CA1LGCkILS based on your vo|ume of CCN1AC1S |n 2008. kANk the AIkS kC8LLMS]NLLDS CA1LGCkILS based on your vo|ume of CCN1AC1S |n 2008. kANk the AIkS kC8LLMS]NLLDS CA1LGCkILS based on your vo|ume of CCN1AC1S |n 2008.
!! ArLs, CulLure and 8ecreauon !! lncome SupporL/AsslsLance
!! CloLhlng/ersonal/Pousehold needs !! lndlvldual, lamlly and CommunlLy SupporL
!! ulsasLer Servlces !! lnformauon Servlces
!! Lducauon !! Legal, Consumer and ubllc SafeLy
!! LmploymenL !! MenLal PealLh/Addlcuons
!! lood/Meals !! CLher CovernmenL/Lconomlc Servlces
!! PealLh Care !! 1ransporLauon
!! Pouslng/uullues !! volunLeers/uonauons
38. 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008? 1C WnA1 Lk1LN1 d|d CCN1AC1S |n these AIkS kC8LLMS]NLLDS CA1LGCkILS CnANGL |n 2008?
Importance Importance Importance Importance Importance Importance
Lower Moderate n|gher Lower Moderate n|gher
ArLs, CulLure and 8ecreauon lncome SupporL/AsslsLance
CloLhlng/ersonal/Pousehold needs lndlvldual, lamlly and CommunlLy SupporL
ulsasLer Servlces lnformauon Servlces
Lducauon Legal, Consumer and ubllc SafeLy
LmploymenL MenLal PealLh/Addlcuons
lood/Meals CLher CovernmenL/Lconomlc Servlces
PealLh Care 1ransporLauon
Pouslng/uullues volunLeers/uonauons
uld you Lhlnk LhaL some of Lhese changes ln volume were parLlcularly
sLrlklng or lmporLanL? lf so, please use Lhe commenLs box Lo brlefly
descrlbe Lhe mosL lmporLanL changes and Lhelr posslble causes.
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
77
39. Do you have any add|nona| comments about your c||ents and]or the|r prob|ems and needs? |ease keep your com-
ments c|ear|y-focused and br|ef.
Do you have any add|nona| comments about your c||ents and]or the|r prob|ems and needs? |ease keep your com-
Do you have any add|nona| comments about your c||ents and]or the|r prob|ems and needs? |ease keep your com-
Addluonal commenLs abouL your cllenLs. lease keep
your remarks clearly-focused and brlef.
Addluonal commenLs abouL your cllenLs. lease keep
Survey Secnon 9: our Crgan|zanon and the Commun|ty
1he ob[ecuve of Lhls secuon ls Lo provlde a general lmpresslon abouL how your organlzauon and lLs servlces are undersLood
and valued by varlous segmenLs of Lhe communlLy. All of Lhe quesuons requlre your [udgmenL as a manager. We recognlze,
as you do, LhaL Lhere ls no "average" cluzen or "average" local governmenL omclal. 8aLher, Lhe polnL here ls Lo gaLher your
sLrongesL overall lmpresslon of dlerenL consuLuencles ln Lhe communlLy. Pow well and how compleLely do Lhese people
undersLand whaL your organlzauon lS and whaL lL uCLS? ?ou are ln a unlque posluon Lo make Lhls assessmenL, and Lo llluml-
naLe areas where publlc undersLandlng needs Lo be enhanced.
40. nCW WLLL does the GLNLkAL U8LIC UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve|
of understand|ng?
nCW WLLL does the GLNLkAL U8LIC UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve|
of understand|ng?
nCW WLLL does the GLNLkAL U8LIC UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve|
of understand|ng?
key I&k Iactor What |s the Leve| of Understand|ng?
now Important to Improve
1h|s Understand|ng?
WhaL your organlzaLlon does none
LlmlLed undersLandlng, Many Caps
Some undersLandlng, Some Caps
Cood undersLandlng, lew Caps
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Pow your servlces can help Lhem none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Pow Lo access your servlces none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
lf Lhere ls anoLher key aspecL of undersLandlng,
please brlefly descrlbe and raLe lL here.
41. nCW WLLL do SLkVICL kCVIDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve| of
understand|ng?
nCW WLLL do SLkVICL kCVIDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve| of
understand|ng?
nCW WLLL do SLkVICL kCVIDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to |mprove th|s |eve| of
understand|ng?
1h|s Understand|ng?
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Pow your servlces can help Lhe communlLy none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
CooperaLlon you need from Servlce rovlders none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
78
42. nCW WLLL does LCCAL GCVLkNMLN1 UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL th|s
|eve| of understand|ng? ("Loca| government" |nc|udes mun|c|pa| and county government, and spec|a| tax
d|str|cts.)
nCW WLLL does LCCAL GCVLkNMLN1 UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL th|s
d|str|cts.)
nCW WLLL does LCCAL GCVLkNMLN1 UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL th|s
d|str|cts.)
1h|s Understand|ng?
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Collaborauon you need from Local CovernmenL none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
43. nCW WLLL do NCN-GCVLkNMLN1 IUNDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL
th|s |eve| of understand|ng?
nCW WLLL do NCN-GCVLkNMLN1 IUNDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL
nCW WLLL do NCN-GCVLkNMLN1 IUNDLkS UNDLkS1AND the fo||ow|ng, and nCW IMCk1AN1 |s |t to IMkCVL
1h|s Understand|ng?
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
SupporL you need from Lhe lunders none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
44. nCW WLLL do these consntuenc|es UNDLkS1AND your organ|zanon's ro|e |n CCMMUNI1 DISAS1LkS and nCW
IMCk1AN1 |s |t to IMkCVL th|s |eve| of understand|ng?
nCW WLLL do these consntuenc|es UNDLkS1AND your organ|zanon's ro|e |n CCMMUNI1 DISAS1LkS and nCW
nCW WLLL do these consntuenc|es UNDLkS1AND your organ|zanon's ro|e |n CCMMUNI1 DISAS1LkS and nCW
1h|s Understand|ng?
1he general publlc none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Servlce provlders none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
Local governmenL none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
non-governmenL funders none
Lower lmporLance
ModeraLe lmporLance
Plgher lmporLance
Crlucal lmporLance
8rlef commenLs (lf any) 8rlef commenLs (lf any)
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
79
4S. now wou|d you exp|a|n "Informanon & keferra|" to someone not fam|||ar w|th the profess|on and pracnce?
46. Do you have any add|nona| comments about your commun|ty? |ease keep your comments c|ear|y-focused and
br|ef.
Do you have any add|nona| comments about your commun|ty? |ease keep your comments c|ear|y-focused and
br|ef.
Do you have any add|nona| comments about your commun|ty? |ease keep your comments c|ear|y-focused and
br|ef.
Addluonal commenLs abouL your communlLy. lease keep
Addluonal commenLs abouL your communlLy. lease keep
Survey Secnon 10: ub||c Aa|rs and ub||c o||cy
lf you have concerns abouL currenL developmenLs ln your communlLy and Lhelr lmpacL on lLs cluzens, Lhey may be brley
ldenued ln Lhls secuon. lf you Lhlnk Lhese or oLher lssues warranL some form of publlc pollcy lnluauve, you may commenL
on Lhese as well.
47. Idennfy DLVLLCMLN1S |n the CCMMUNI1 that have |mpacted the we||-be|ng of c|nzens over the past 12 months.
Use the comments area to |dennty deve|opments that are not ||sted.
Idennfy DLVLLCMLN1S |n the CCMMUNI1 that have |mpacted the we||-be|ng of c|nzens over the past 12 months.
Deve|opment Lower Impact
Moderate
Impact n|gher Impact N]A
Lconomy (e.g., deLerloraLlon of local buslness and lndusLry)
LducaLlon (e.g., educaLlonal access and quallLy)
LmploymenL (e.g., [ob loss, unemploymenL, lncome loss)
PealLh lnsurance (e.g., loss of lnsurance)
PealLhcare (e.g., avallablllLy, cosL, and relaLed lssues)
Pouslng (e.g., houslng cosLs, morLgage foreclosures)
CovernmenL Servlces (e.g., access, avallablllLy, cosL, fundlng)
Local CovernmenL (e.g., effecLlveness, flnanclal lnLegrlLy, deflclLs)
SLaLe CovernmenL (e.g., effecLlveness, flnanclal lnLegrlLy, deflclLs)
AddlLlonal uevelopmenLs
48. Suggest and br|ey descr|be CCNCLkNS or ISSULS that you th|nk warrant some form of pub||c po||cy |n|nanve. 1hese
may |nc|ude fund|ng, |eg|s|anve, or commun|canons |n|nanves at the state]prov|nc|a| |eve| or the federa| |eve|.
Suggest and br|ey descr|be CCNCLkNS or ISSULS that you th|nk warrant some form of pub||c po||cy |n|nanve. 1hese
may |nc|ude fund|ng, |eg|s|anve, or commun|canons |n|nanves at the state]prov|nc|a| |eve| or the federa| |eve|.
Concern or lssue 1
Concern or lssue 2
Concern or lssue 3
Concern or lssue 4
Concern or lssue 3
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
80
Survey Secnon 11: our Suggesnons (Cpnona|)
use Lhls secuon for ldenufylng speclc problems you encounLered wlLh Lhls survey and for maklng recommendauons for
lmprovemenL (Cuesuon 47). lf Lhere are speclc sub[ecLs LhaL you Lhlnk should be explored ln fuLure surveys, please brley
noLe Lhem (Cuesuon 48).
1PAnk ?Cu
49. Idennfy any quesnons that gave you troub|e, and exp|a|n why.
S0. Suggest any area, quesnon, or |ssue that you th|nk shou|d be |nc|uded |n future surveys.
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
81
ALNDIk 2: kLVISICNS CI WnI1L ALk CCN1LN1
1he kesearch At|as lncorporaLes several revlslons slnce Lhe earller whlLe papers were released,
and Lhese are brlefly noLed below. 1he maLerlal presenLed ln Lhe kesearch At|as ls Lo be con-
sldered Lhe more deflnlLlve verslon.
Mater|a| In: Updated or kep|aced 8y:
Wh|te aper 1, Lxecunve Summary
llgure 4, Al8S Member Survey (response raLes)
4$3$51%/ 6.+53
llgure 4.3, Survey 8esponse 8aLe by CounLry
llgure 9, volunLeer use by Servlce uomaln
kesearch At|as
llgure 23.1, volunLeer use ln Any luncuon, by Servlce uo-
maln
llgure 14, l&8 as a Comprehenslve Servlce
kesearch At|as
llgure 37.1, Crganlzauons Cerlng Comprehenslve and Spe-
clallzed Servlces, Lable daLa
undersLandlng of lnformauon & 8eferral, pp 14-13
kesearch At|as
ercepuons of CommunlLy undersLandlng of l&8, pp. 61-63.
See Also WhlLe aper 3, B#-$#C&':1; :? D:++%1'&. E1<#-R
;&,1<'18 F B%AG'$ B:G'$. H;;%#; /C%AG';J#< I,-$J 34546
Wh|te aper 4, I&k Cperat|ons, Contact Vo|umes, & C||ent
Needs
LxhlblL 1, Craph 2 (Comprehenslve vs. Speclallzed Servlce)
kesearch At|as
clallzed Servlces
Needs
LxhlblL 1, Craph 3 (l&8 ls a 2-1-1 Servlce)
kesearch At|as
llgure 37.3, Servlce Congurauons for All Crganlzauons
Needs
LxhlblL 1, Craph 4 (Servlces lnclude Crlsls lnLervenuon)
kesearch At|as
llgure 37.3, Servlce Congurauons for All Crganlzauons
Needs
LxhlblL 1, Craph 3 (Comprehenslve l&8 Servlce SegmenLa-
uon)
kesearch At|as
clallzed Servlces, Lable daLa and ple charL below.
AIkS kesearch At|as
Append|x 2: kev|s|ons of Wh|te aper Content
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
82
ALNDIk 3: SLLLC1LD kCILC1 8ACkGkCUND
Lk1kAC1 IkCM WnI1L ALk #1, LkLCU1IVL SUMMAk (IANUAk, 2010)
AIkS kesearch At|as
Append|x 3: Se|ected ro[ect 8ackground
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
83
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
84
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
8S
ALNDIk 4: SLLLC1LD kCILC1 IINDINGS
AIkS kesearch At|as
Append|x 4: Se|ected ro[ect I|nd|ngs
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
86
AIkS kesearch At|as
Append|x 4: Se|ected ro[ect I|nd|ngs
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
87
ALNDIk S: SLLLC1LD kCILC1 kLCCMMLNDA1ICNS
AIkS kesearch At|as
Append|x S: Se|ected ro[ect kecommendanons
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
88
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
89
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
90
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
91
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
92
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
93
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
94
ALNDIk 6: AIkS MLM8Lk SUkVL kLSCNDLN1S
2-1-1 8lg 8end, lnc.
2-1-1 8revard, lnc.
2-1-1 8roward
2-1-1 LasL 1exas, unlLed Way of 1yler/SmlLh CounLy
2-1-1 Pelpllne - CommunlLy Servlce Councll of CreaLer 1ulsa
2-1-1 PoLllne, 1rldenL unlLed Way
2-1-1 Mu aL unlLed Way of CenLral Maryland (lormerly llrsL Call for
Pelp)
2-1-1 of SouLheasLern Cklahoma
2-1-1 Susquehanna 8lver 8eglon/llrsL Call lor Pelp
2-1-1 1ampa 8ay Cares, lnc.
2-1-1 1exas/Mlddle 8lo Crande uevelopmenL Councll
2-1-1 vl8ClnlA norLhwesL 8eglon (Lhe lamlly 8esource & 8eferral
CenLer)
2-1-1 vl8ClnlA/Lhe lannlng Councll
2-1-1/LllL LlnL, a program of A8vl-Coodwlll
211 CharloLLe
211 Mlsslsslppl
211 new ?ork
211 norLh 1exas
211 Cklahoma
211 alm 8each/1reasure CoasL
211 8aclne
211 San ulego
211 SLC PoLllne
211 SouLhwesL Cklahoma (unlLed Way of LawLon lorL Slll)
211 Wlndsor-Lssex
211/llrsL Call lor Pelp
AAuu: All AbouL uevelopmenLal ulsablllLles
Au8C-CenLral Wlsconsln
Advocacy CenLer for ersons wlLh ulsablllLles, lnc.
Aglng & ulsablllLy 8esource CenLer of 8roward CounLy (Au8C)
Aglng & ulsablllLy 8esource CenLer of !efferson CounLy
Aglng and ulsablllLy 8esource CenLer of Columbla CounLy
AClnC Anu ulSA8lLl1? 8LSCu8CL CLn1L8 Cl 1PL nC81P
Aglng and ulsablllLy 8esource CenLer of WesLern Wlsconsln
Aglng 8esources of CenLral lowa
Alamo AAA
Allen CommunlLy CuLreach
Allen CounLy Councll on Aglng
Area 10 Agency on Aglng
Area 12 Agency on Aglng
Area Agency on Aglng for norLh llorlda, lnc.
Area Agency on Aglng for SWlL
Area Agency on Aglng of Lhe CaplLal Area
Area Agency on Aglng SA 9
Area Agency on Aglng, 108 lnc.
Area lv Agency on Aglng and CommunlLy AcLlon rograms, lnc.
Area xlv Agency on Aglng
Army CommunlLy Servlce
ASCCC Area Agency on Aglng
AshLabula CounLy CommunlLy AcLlon Agency - 2-1-1 AshLabula
CounLy
ALlanLa 8eglonal Commlsslon, Area Agency on Aglng
ALlanLlc CounLy ulvlslon of lnLergeneraLlonal Servlces Call CenLer
8AMSl PLLLlnL
8oone CounLy Councll on Aglng
8oulder CounLy Aglng Servlces - A ulvlslon of CommunlLy Servlces
8raln ln[ury AssoclaLlon of vermonL
8ranch-SL. !oseph Area Agency on Aglng 8eglon 3C
8rown CounLy unlLed Way
8ureau of Aglng & ulsablllLy 8esources
Ca[un Area Agency on Aglng, lnc.
Care ConnecLlon for Aglng Servlces
CaLawba Area Agency on Aglng
CaLhollc CharlLles, ulocese of !olleL
CaLhollc CharlLles' Answers for Lhe Aglng
CaLhollc Soclal Servlces / ASSC81
CenLer lor Slouxland
CenLerpolnL CommunlLy Servlces/ 2-1-1
CenLral AL Aglng ConsorLlum (CAAC)
CenLral Mlchlgan 2-1-1 (unlLed Way of !ackson CounLy)
CenLral Mldlands Councll of CovernmenLs/ Area Agency on Aglng
CenLral vermonL Councll on Aglng
CenLral vlrglnla Area Agency on Aglng
Champalgn CounLy 8eglonal lannlng Commlsslon
Champlaln valley Agency on Aglng
Chesapeake PLLS
Chlldren's Mercy PosplLal
ClCCA Aglng & ln-Pome SoluLlons
ClLy of lalls Church
Clearfleld CounLy Area Agency on Aglng, lnc. /lnlC-Llnk
CommunlLy Care ManagemenL Corp.
CommunlLy Councll of Lhe 8lo Crande valley
CommunlLy uevelopmenL SupporL AssoclaLlon
CommunlLy lnformaLlon & 8eferral
CommunlLy lnformaLlon CenLre of CLLawa
CommunlLy 8esource CenLre (klllaloe) lnc.
CommunlLy Servlces lannlng Councll/2-1-1 SacramenLo
ConnecL Wyomlng
ConnecL2Pelp
CCn1AC1 AlLoona
CCn1AC1 Pelpllne
CCn1AC1 MlnlsLrles 211
ConLra CosLa Crlsls CenLer
Councll for Senlor ClLlzens
Councll of CommunlLy Servlces
Councll on Aglng for SouLheasLern v1, lnc
Councll on Aglng of SouLhwesLern Chlo
CovenanL Pouse lnLernaLlonal
Crlsls 211 CenLer ( Clarksvllle Crlsls lnLervenLlon CenLer)
Crlsls CenLer of 1ampa 8ay, lnc. - 2-1-1 1ampa 8ay
AIkS kesearch At|as
Append|x 6: AIkS Member Survey kespondents
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
9S
Crlsls Cllnlc
Crlsls Servlces of norLh Alabama
CrlslsLlnk
CSl Cfflce on Aglng
ClLy of 8ockland, uepL. of Soclal Servlces, lnformaLlon 8ockland-n?
ConnecLs
uekalb CounLy Cfflce of Senlor Affalrs
ulsLress CenLre Calgary (uCL1002)
uuage CounLy CommunlLy Servlces
LasL Alabama 8eglonal lannlng and uevelopmenL Commlsslon
LasL Arkansas Area Agency on Aglng
LasL CenLral llllnols Area Agency on Aglng
Llder CpLlons/Llder Pelpllne
LCLA
Lpllepsy loundaLlon - naLlonal Cfflce
Lplscopal Chlldren's Servlces
Lrle CounLy uepL. Senlor Servlces
lamlly Counsellng CenLer
lamlly LnrlchmenL neLwork, lnc.
lClP-lowa, lnc.
llrsL Call for Pelp / unlLed Way
llrsL Call lor Pelp, lnc.
llrsL Call for Pelp, ledmonL unlLed Way
llrsL Call of 8lchland CounLy
lL ueparLmenL of Llder Affalrs
lranklln CounLy Cfflce on Aglng
lrederlck CounLy PoLllne
lrlendshlp CenLers of LmmeL CounLy--Councll on Aglng
CreaL 8lvers 2-1-1
CreaLer 1wln ClLles unlLed Way
CreaLer Wlsconsln Agency on Aglng 8esources, lnc
Cryphon lace
CwlnneLL CounLy Senlor Servlces
PandsCn 8aLLle Creek
PearL of llorlda unlLed Way
PearL of WesL Mlchlgan unlLed Way
PearLllne
Pelp PoLllne Crlsls CenLer, lnc.
Pelpllne lnc, Monroe CounLy
PelpLlne lnformaLlon & AsslsLance
Penderson CounLy PealLh ueparLmenL
Pomelessness revenLlon Call CenLer
Poward Co. Cfflce on Aglng
Puman Servlces CoallLlon of 1ompklns CounLy, lnc.
PunLerdon Pelpllne, lnc.
llllnols ueparLmenL of LmploymenL SecurlLy
llllnols ueparLmenL on Aglng
lMAC1, lnc.
lndlana AssoclaLlon of unlLed Ways
lndlana CounLy ueparLmenL of Puman Servlces
lndlana SLaLe ueparLmenL of PealLh - lndlana lamlly Pelpllne
lnfo Llne of Mlddlesex CounLy
lnfo Llne, lnc.
lnlCllne of Cregg CounLy
lnfoLlnk
lnformaLlon & 8eferral Servlces of lalrfleld CounLy
lnformaLlon Pelpllne
lnformaLlon Sarnla LambLon
lnformaLlon Servlces vancouver
lnLerface Chlldren lamlly Servlces
lowa AssoclaLlon of Area Agencles on Aglng
lowa CCMASS
kaufman CounLy Senlor ClLlzens Servlces, lnc.
kenosha Puman uevelopmenL Servlces
kllcklLaL CounLy Senlor Servlces
knoxvllle-knox CounLy CAC - 2-1-1/SCl8S
LafayeLLe Crlsls CenLer
Lake CounLy ubllc Llbrary
Lane Councll Cf CovernmenLs, Senlor & ulsabled Servlces
Langlade Co. uepL. on Aglng
LlfeSpan, lnc, PamllLon CP
LlnC/2-1-1 uepL., Memphls ubllc Llbrary
Loudoun CounLy Area Agency on Aglng
Loulslana 2-1-1/nL LA - unlLed Way 2-1-1 Monroe
Loulslana AssoclaLlon of unlLed Ways
LowcounLry Councll of CovernmenLs Area Agency on Aglng
Madrone Posplce, lnc.
ManlLowoc CounLy Aglng & ulsablllLy 8esource CenLer
MeLropollLan Area Agency on Aglng
Mlchlgan AssoclaLlon of unlLed Ways
Mld-LasL Commlsslon Area Agency on Aglng
Mlddle Ceorgla 8eglonal Commlsslon/Area Agency on Aglng
Mldland Area Agency on Aglng
Mllwaukee CounLy ueparLmenL on Aglng
Monroe CounLy Area Agency on Aglng
MounLaln Lmplre Clder ClLlzens, lnc.
MS ueparLmenL of MenLal PealLh- Cfflce of ConsLlLuency Servlces
MulLnomah CounLy Aglng & ulsablllLy Servlces
MunlclpallLy of Anchorage
naLlonal 8unaway SwlLchboard
nC 2-1-1
nevada 211
new Mexlco Aglng & ulsablllLy 8esource CenLer
newberry CounLy Councll on Aglng
n! ulvlslon of Aglng and CommunlLy Servlces
norLh Carollna lamlly PealLh 8esource Llne
norLh ldaho College Area Agency on Aglng
norLhern vlrglnla 8eglonal Commlsslon
norLhwesLern llllnols Area Agency on Aglng
Cakvllle ubllc Llbrary
CASlS lnformaLlon & 8eferral
Cld Colony Llder Servlces
Clder kansans lnformaLlon and 8eferral Servlces AssoclaLlon
Cnelda CounLy ueparLmenL on Aglng
Cnslow CounLy Senlor Servlces, Cnslow CounLy nC
Crange CounLy CovernmenL 311
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
96
arallel !usLlce for vlcLlms of Crlme
A1P, lnc.
aLhways of CenLral Chlo
PCLnlxvlLLL A8LA CCMMunl1? SL8vlCLS
lerce CounLy Aglng & Long 1erm Care
ocono PealLhy CommunlLles Alllance
revenL Chlld Abuse new ?ork
rlvaLe lndusLry Councll of 8uLLe CounLy, nevada CounLy offlce
ro[ecL Concern
uLnam CounLy AchlevemenL
8eachouL of SL. Lawrence CounLy, lnc.
8eglon 2 Area Agency on Aglng
8esource Cenesee
8ock CounLy Councll on Aglng
San !oaquln CounLy lnformaLlon and AsslsLance
Senlor ConnecLlons, Lhe CaplLal Area Agency on Aglng
Senlor Servlces
Senlor Servlces CenLer of Wlll Co
SenlornavlgaLor
Senlors llrsL
SL18C 2-1-1 Area lnformaLlon of SouLheasL 1exas
Shelby CounLy Cfflce of Larly Chlldhood and ?ouLh
SouLh lalns AssoclaLlon of CovernmenLs
SouLhwesLern vermonL Councll on Aglng
SCWLCA Councll on Aglng
SLaLe 8ar of Wlsconsln Lawyer 8eferral & lnformaLlon Servlce
SLeLLler lnformaLlon and 8eferral CenLre
SwlLchboard of Mlaml, lnc.
1A8CCC
1exoma Area lnformaLlon CenLer
1he CenLer of Concern
1he lnsLlLuLe for Puman Servlces, lnc.
1he !ewlsh lederaLlon of CreaLer WashlngLon's !ConnecL (formerly
!l8S)
1he Leukemla & Lymphoma SocleLy
Lhe MonLgomery CounLy loundaLlon, lnc
1he SupporL neLwork
1n Commlsslon Cn Aglng & ulsablllLy
1oronLo CenLral CommunlLy Care Access CenLre
1ranslLlon ro[ecLs
1rl-ClLy Area unlLed Way
unlLed Way 2-1-1
unlLed Way 2-1-1 for norLh CenLral llorlda
unlLed Way 2-1-1 ln 8hode lsland
unlLed Way 2-1-1 of CreaLer kansas ClLy
unlLed Way 2-1-1: Mldland Call CenLer
unlLed Way 211 of asco
unlLed Way AssoclaLlon of SC
unlLed Way lox ClLes
unl1Lu WA? LlnC
unlLed Way of Allegheny CounLy
unlLed Way of Amerlca
unlLed Way of CenLral Mn 2-1-1
unlLed Way of CenLral vlrglnla
unlLed Way of CenLral Wv lnformaLlon & 8eferral
unlLed Way of Clark, Champalgn & Madlson CounLles, lnc.
unlLed Way of lresno CounLy
unlLed Way of CreaLer ChaLLanooga
unlLed Way of CreaLer PousLon
unlLed Way of CreaLer 8lchmond & eLersburg
unlLed Way of CreaLer SL. Louls - 2-1-1 Mlssourl/llllnols
unlLed Way of CreaLer 1oledo 2-1-1
unlLed Way of Poward CounLy lnformaLlon & 8eferral/2-1-1
unlLed Way of Lake CounLy, lnc. - 2-1-1
unlLed Way of Long lsland
unlLed Way of MeLro. ALlanLa - 211
unlLed Way of ClmsLed CounLy
unlLed Way of orLage CounLy, lnc.
unlLed Way of SouLhwesL Mlchlgan
unlLed Way of SouLhwesLern lndlana 2-1-1
unlLed Way of 1arranL CounLy
unlLed Way of Lhe 8luegrass
unlLed Way of Lhe 8razos valley
unlLed Way of Lhe CS8A
unlLed Way of Lhe lalns
unlLed Way of volusla-llagler CounLles, lnc.
unlLed Way of Wayne & Polmes CounLles/lnfoLlnk
unlLed Way Slllcon valley
unlLed Way's 2-1-1 of WnC
unlLed Way's 2-1-1, unlLed Way of MaraLhon CounLy
uCA Servlces, lnc./u.. 2-1-1 Call CenLer
upper Cumberland uevelopmenL ulsLrlcL
upper Savannah Area Agency on Aglng
uS Army Carrlson kalserslauLern, Cermany
uS CoasL Cuard
uLah lood 8ank Servlces/2-1-1
uWAC 2-1-1 1exas
vermonL 2-1-1
vermonL roLecLlon & Advocacy, lnc.
vlA Llnk, lnc.
vlgo CounLy Llfellne/211 Call CenLer
vllas CounLy Commlsslon on Aglng
volunLeer AcLlon CenLer
volunLeer CenLer of Sonoma CounLy
volunLeer CenLer of SouLhwesL Loulslana
volunLeer llorlda
volunLeer Servlces of lroquols Co
volunLeers of Amerlca WesLern WashlngLon, norLh Sound 2-1-1
Warren CounLy CommunlLy Servlces
Waushara CounLy Au8C
WesL CenLral llorlda Area Agency on Aglng, lnc.
Wv ML Al8S/Wv 211
AIkS kesearch At|as
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
97
ACkNCWLLDGLMLN1S
AIkS 8oard of D|rectors and Sta
1he researcher exLends hls warmesL Lhanks Lo 1lm Sylvla, resldenL of Lhe Al8S 8oard of ulrecLors, and Lo hls
many supporuve colleagues on Lhe 8oard. 1lm developed Lhe lnlual vlslon for Lhe research pro[ecL and spon-
sored lLs progress over lLs Lwo-year durauon. resenL and former 8oard members devoLed subsLanual ume and
eorL LhroughouL Lhe pro[ecL, wlLh parucular Lhanks due Lo Lo Mona lreels, laed Pendry, CaLhleen kelly, !amle
Moore, 8andy nlcklaus, !oan helps, !ohn lonskl, Ceorgla Sales, Maureen SLrlckland, !ohn 1hompson, Mlckl
1hompson, and uebby 1hornLon. Charlene Plpes and Cllve !ones of Lhe Al8S sLa worked wlLh ureless dedlca-
uon ln every phase of Lhe pro[ecL.
AIkS Survey kespondents
1he lnformauon gaLhered by Lhe Al8S Member Survey was exLenslve. 1he researcher ls very graLeful Lo Lhe
survey respondenLs who rolled up Lhelr sleeves and dld Lhe hard work of daLa compllauon and analysls and Lhe
palnsLaklng formulauon of survey responses. WlLhouL Lhelr lnLelllgence, eorL, and dedlcauon, Lhe research
pro[ecL could noL have produced Lhe abundance of valuable lnformauon LhaL appears ln Lhe WhlLe apers and
Lhe Al8S 8esearch ALlas.
Integer kesearch & Consu|nng, LLC
8ased ln Chlcago, lnLeger ls an lndependenL managemenL consulLancy LhaL focuses on enhanclng knowledge worker
producuvlLy Lhrough Lhe sLraLeglc use of lnformauon and lnformauon Lechnology.
1he research, analysls, and documenLauon for Lhe Al8S LnvlronmenLal Scan was produced by Mark P. neuer,
resldenL of lnLeger 8esearch & Consulung, LLC. lnvaluable help ln revlewlng Lhe ALlas manuscrlpLs was provlded
by colleagues !lm Schad, Scou SedersLrom, and 1lm Weldmann.
Mark n. Neuer, M.A. ls a researcher and consulLanL wlLh more Lhan 30 years of experlence ln Lhe nonproL,
hlgher educauon, and buslness secLors. Pe ls a graduaLe of ?ale unlverslLy and holds a masLers degree ln Soclal
Servlce AdmlnlsLrauon from Lhe unlverslLy of Chlcago. As a researcher aL Lhe unlverslLy, Mark developed and led a
Lhree-year pro[ecL funded by Lhe !ohn u. and CaLherlne 1. MacArLhur loundauon Lo survey Chlcago SouLh Slde
communlLy resources and Lo develop an elecLronlc dlrecLory of human servlces.
Mark's currenL pracuce focus ls Lhe sLraLeglc use of lnformauon Lechnology Lo dellver human servlce lnformauon Lo
Lhe Amerlcan publlc. ln laLe 2008, he worked wlLh Lhe Al8S 8oard Lo develop a prellmlnary research agenda, a col-
laborauve eorL LhaL has produced Lhe Al8S LnvlronmenLal Scan 8esearch ro[ecL, Lhe Al8S WhlLe aper Serles, and
Lhls 8esearch ALlas over a Lwo-year perlod.
lor more lnformauon on lnLeger 8esearch & Consulung, please vlslL:
hup://lnLegerconsulL.com/Pome/Maln.hLml
or call 312-434-1982.
ILLD8ACk AND ULS1ICNS
?ou are welcome Lo conLacL us wlLh your feedback or quesLlons abouL Lhls WhlLe aper. lease feel free Lo send us
an e-mall aL: lnfo[alrs.org. 1hank you.
AIkS kesearch At|as
Acknow|edgements, Ieedback, and uesnons
$:C.-'8J& P 3454 A. OGG',1$# :? H1?:-+,S:1 ,1< K#?#--,G *.;&#+; ,1<
98

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